Can't Download Guildwars Game — Guild Wars 2 Forums

Can't Download Guildwars Game

Glass Hand.7306Glass Hand.7306 Member ✭✭✭
edited January 16, 2020 in Bugs: Game, Forum, Website

I've been trying to download Guildwars 2 for 3 days to a new computer. The download speed has been horrible; pausing at times at zero bytes per second. I did a speed test of my internet connection to my ISP and got a steady d/l speed of 250 Mbps.

I went to the Guildwars 2 home and started the download by using the download now button on https://www.guildwars2.com/en/.

Help...

Comments

  • @Glass Hand.7306 said:
    I've been trying to download Guildwars 2 for 3 days to a new computer. The download speed has been horrible; pausing at times at zero bytes per second. I did a speed test of my internet connection to my ISP and got a steady d/l speed of 250 Mbps.

    I went to the Guildwars 2 home and started the download by using the download now button on https://www.guildwars2.com/en/.

    Help...

    Did you figure out how to get this issue resolved? I'm having problems as well...this is frustrating

  • im having the same problem

  • Same thing here, after downloading most of the game, the launcher now says 0%, and the download keeps dropping to 0mb/s, slowly worked up to about 9gb downloaded again, and 35,000 files remaining.

  • rng.1024rng.1024 Member ✭✭✭✭
    edited January 19, 2020

    I recently bought a new laptop, and as I was setting it up today I encountered this same issue:

    The mbit/sec rate varied wildly and eventually the progress grinded to a halt, albeit at 91%. Not only did it take 5 hours to get there, but then it got stuck at 43.100 files left to download. Then it basically would start downloading small packets around 300 MB, then completely stop for so long only the %-done indicator was left showing.

    I tried swapping the language to german, which is supposed to kickstart the download however I encountered the same issue there minutes later - but now it said 71,265 files left to download. Just for investigative purposes I decided to leave it downloading about 12 GB in this stuttered manner, and it still showed 71,265 files left to download in the end (and 91% still).

    This is how I fixed it:
    Naturally this might not work for you, but I reached this conclusion through logical reasoning. Since my pc was right out of the box, I knew there were still hardware drivers and windows software updates pending installment, several of which handle your port accessibility.

    So I basically did this (since windows update now pretty much cover most of your hardware driver needs):

    1. Go to Windows Update (press the windows button, then the "settings" cog next to it and click the category for "Updates and Security").
    2. Press "Look for updates"
    3. Download and install all pending updates and restart your pc at the end if prompted

    Basically you need to keep your windows operating system up to date, which I know some opt out of by choice. I then removed the game completely from my pc, and grabbed a new download link from the anet site. The difference was immideate - not only is the download speed at a steady maximum, but this time around it downloads way faster and the file remaining is synced with the amount downloaded.

    Give it a go :)

    Edit: New pc's halt windows updates for 7 days in order to allow new users to jump right in, that's why this has to be done manually before that

    @Glass Hand.7306
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  • Glass Hand.7306Glass Hand.7306 Member ✭✭✭
    edited January 21, 2020

    I tried to use many of methods suggested here, including applying updates to Windows. What I eventually did was copy a working .dat file from another computer.

  • I fixed file count stuck issue by using VPN and switching to US (I'm from EU)
    I guess switching to NA assetserv would work too
    in your shortcut to gw2 in target add -assetsrv 52.202.5.88 or -assetsrv 54.84.216.160

  • Trevor Boyer.6524Trevor Boyer.6524 Member ✭✭✭✭

    I have something weirder going on.

    When I try to reinstall the game, it says it is downloading and it shows the amount of MB downloaded, but the file's remaining gets stuck at 33,151. And even though it shows that it is still downloading, it never cracks that number of 33,151.

    I've sat and let the bar completely finish the download all the way to end, but when I restart the client it starts back over at 0% with 33,151 files to download, but none of them ever touch the computer.

    The strangest part about this, is that before this happened, it had downloaded maybe about 50% of the game file first, which stuck on the PC, and THEN it started doing this with those remaining 33.151 files. It shows and says they are being downloaded, acts like they finish from the bar under, but they never touch the PC somehow.

  • @Trevor Boyer.6524 said:
    I have something weirder going on.

    When I try to reinstall the game, it says it is downloading and it shows the amount of MB downloaded, but the file's remaining gets stuck at 33,151. And even though it shows that it is still downloading, it never cracks that number of 33,151.

    I've sat and let the bar completely finish the download all the way to end, but when I restart the client it starts back over at 0% with 33,151 files to download, but none of them ever touch the computer.

    The strangest part about this, is that before this happened, it had downloaded maybe about 50% of the game file first, which stuck on the PC, and THEN it started doing this with those remaining 33.151 files. It shows and says they are being downloaded, acts like they finish from the bar under, but they never touch the PC somehow.

    are you from EU? for me switching asset server to NA worked to fix problem this exact issue that you have,
    use command line argument either by adding it to shortcut
    read this https://wiki.guildwars2.com/wiki/Command_line_arguments#Usage
    right click in your shortcut then chose properties and in your target add -assetsrv 52.202.5.88 or -assetsrv 54.84.216.160
    so it will be like this for example "(your path here)\Guild Wars 2\Gw2.exe" -assetsrv 52.202.5.88 (note the space before -)
    after you download whole thing you can get rid of it