Ticket Response? — Guild Wars 2 Forums

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Ticket Response?

Curious if Anet has a high number of tickets right now. I submitted a report 5 days ago on behalf of my son, and I've not gotten a response yet. In the past when I've had to submit a ticket, response has been pretty quick.

Comments

  • JustTrogdor.7892JustTrogdor.7892 Member ✭✭✭
    edited October 12

    Yes support is running way behind due to the release of PoF. Reports of ticket responses, or lack there of, I've seen here are anywhere from 72 hours to 2 weeks +.

  • Blude.6812Blude.6812 Member ✭✭
    edited October 13

    Not enough staff to handle the ExP. The delays have grown exponentially since the release. Many threads about the delays and dissatisfaction with Anets response times.

  • hrt.8170hrt.8170 Member ✭✭

    14 days for me and these kitten team didnt open my ticket till now

  • dzeka.5317dzeka.5317 Member ✭✭

    @hrt.8170 said:
    14 days for me and these kitten team didnt open my ticket till now

    did u get answer? my friend still waiting 20 days no answer

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