This keep happening since Christmas patch (winter something events).
At first it was just TP that wouldn't open and
Then using jackal become impossible and
then since Lunar thingy event I can't even do anything in game.
latency keep jumping between 350 to 3000 and sometimes even to 8000.
I'm sure there is no issue in my computer and my connection until amazon servers. whatever issue it is, happening inside amazon servers which I can't even trace.
Support tickets are no use either, 3 support request (2 in game) and one via web and none of them was responded or reported issues fixed.
I'm not trying to give constructive feedback or suggestion. I need a fix so I can play the game that I paid for it.
1- First image is my firewall list of connections between game and server.
2- other 3 are trace route of those connections. as you can see I have minimal latency between my computer and amazon servers. and after that all I get is timeout (some because that specific IP is blocking ping, but at least the last hop should be reachable. either anet locked ping on their server or I cannot reach them. either way I cannot help more than this. this is all the information I have for you.