I have purchased the Path Of Fire deluxe upgrade from the official site 2 days ago and i have received nothing. No character slots , no Heart of Thorns expansion , no 80 boosts NOTHING. The only thing i THINK i got was the plain Path Of Fire expansion since it says Active in my account overview but i cant test it for sure if i am not at least 80lvl (Not even sure about this im a newb).
I have opened a ticket in which a guy responded asking me for details which i swiftly provided within 10 minutes but here i am without any response yet. The state i am in right now is that i have paid for a package which i have not received, have no idea if i am receiving it, have no idea if i'm getting my money back and worst of all have no idea if anyone is actually following my case through. As a web developer who worked in 3 different companies, in all of them we always prioritized this kind of tickets which actually were coming directly to us when received because this is considered Fraud if a customer pays and does not receives or gets compensated. So i find this unacceptable (AND illegal) from such a big and reputable company.
AT LEAST a response with an update of whats happening would suffice.