Game crashes after patch — Guild Wars 2 Forums

Game crashes after patch

After this new patch, my game keeps crashing after I click "ready" in the launcher. I can see character selection but would not be able to click anything and the game closes. I'm using a MacBook Pro on macOS Sierra. I tried repair, but again it crashed right after some "unidentified error detected" message showing up. The following is the error report:

--> Crash <--
Signal: Segmentation fault: 11 (addr=0x00001036a7d1bec8)
App: Gw64
Pid: 776
BaseAddr: 0x0000000000010000
ProgramId: 101
Build: 102030
When: 2020-02-11T18:09:23Z
Uptime: 00:03:06
Flags: 0x0

--> System <--
Name: (mac)
IpAddr: 192.168.0.102
Processors: 8 (Intel x86-64h Haswell)
OSVersion: macOS Version 10.12.6 (Build 16G1114)

--> System Memory <--
Memory: 16384
ProcessCount: 309

--> Process Memory <--
Private: 576MB
WorkingSet: N/A
PeakWorkingSet: N/A
PageFaults: N/A

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 104.625816
Programmer Data 56.121170
Uncategorized 42.053891
I/O 28.49502
Archive 27.0138
Collections 24.23511
Dictionary 24.0841
Collide Havok 6.45755
Collide 6.45755
Engine 3.0816
Gr 3.0611
File Service 1.4114
Networking 0.1324
Event 0.134
Gr Umbra 0.062
Asset Service 0.06449
Game 0.0555
BTree 0.0318
Content 0.021
Msg 0.019
Model-Programmer 0.011
Threading 0.009
UI 0.0024
Web Browser 0.0010

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Uncategorized 42.053891
Archive 27.0138
Dictionary 24.0841
Collide Havok 6.45755
Gr 3.002
File Service 1.4114
Event 0.134
Collections 0.12451
Networking 0.1215
Gr Umbra 0.062
Asset Service 0.06449
BTree 0.0318
Game 0.0245
Content 0.021
Msg 0.019
Model-Programmer 0.011
Threading 0.009
Web Browser 0.0010
CharClient 0.005
Services 0.0011
Text 0.001
Gr Device 0.001
UI 0.0014
Programmer Data 0.002

--> DllList <--
/Applications/Guild Wars 2 64-bit.app/Contents/MacOS/GuildWars2
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
/usr/lib/libobjc.A.dylib
/usr/lib/libSystem.B.dylib
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/usr/lib/libauto.dylib
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
/usr/lib/libarchive.2.dylib
/usr/lib/libDiagnosticMessagesClient.dylib
/usr/lib/libicucore.A.dylib
/usr/lib/libxml2.2.dylib
/usr/lib/libz.1.dylib
/System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
/usr/lib/liblangid.dylib
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
/usr/lib/libCRFSuite.dylib
/usr/lib/libc++.1.dylib
/usr/lib/libc++abi.dylib
/usr/lib/system/libcache.dylib
/usr/lib/system/libcommonCrypto.dylib
/usr/lib/system/libcompiler_rt.dylib
/usr/lib/system/libcopyfile.dylib
/usr/lib/system/libcorecrypto.dylib
/usr/lib/system/libdispatch.dylib
/usr/lib/system/libdyld.dylib
/usr/lib/system/libkeymgr.dylib
/usr/lib/system/liblaunch.dylib
/usr/lib/system/libmacho.dylib
/usr/lib/system/libquarantine.dylib
/usr/lib/system/libremovefile.dylib
/usr/lib/system/libsystem_asl.dylib
/usr/lib/system/libsystem_blocks.dylib
/usr/lib/system/libsystem_c.dylib
/usr/lib/system/libsystem_configuration.dylib
/usr/lib/system/libsystem_coreservices.dylib
/usr/lib/system/libsystem_coretls.dylib
/usr/lib/system/libsystem_dnssd.dylib
/usr/lib/system/libsystem_info.dylib
/usr/lib/system/libsystem_kernel.dylib
/usr/lib/system/libsystem_m.dylib
/usr/lib/system/libsystem_malloc.dylib
/usr/lib/system/libsystem_network.dylib
/usr/lib/system/libsystem_networkextension.dylib
/usr/lib/system/libsystem_notify.dylib
/usr/lib/system/libsystem_platform.dylib
/usr/lib/system/libsystem_pthread.dylib
/usr/lib/system/libsystem_sandbox.dylib
/usr/lib/system/libsystem_secinit.dylib
/usr/lib/system/libsystem_symptoms.dylib
/usr/lib/system/libsystem_trace.dylib
/usr/lib/system/libunwind.dylib
/usr/lib/system/libxpc.dylib
/System/Library/Frameworks/Security.framework/Versions/A/Security
/usr/lib/libenergytrace.dylib
/usr/lib/libbsm.0.dylib
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/usr/lib/libcoretls.dylib
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--> World State <--

--> Thread 0xf4f77a0 <--

--> Trace <--
PC Rt : Args
0000000001555909 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000015538c3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000001555473 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000015528d9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000001541478 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000000001a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000076740017 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000154a032 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000154fd3e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000015499bf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000314da1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000000248 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000000001 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Stack <--
00007fff5227e210 00007fff5227e210 000000011b42c000 0000003000000010 00007fff5227e270 ..'R......B.........0........... 00007fff5227e230 00007fff5227e610 000000010f9bfbb0 000060000010e8e0 000000011b42c000 ..'R.....................B..... 00007fff5227e250 000000010f6a7c32 00007fffcdce9480 00007fff5227e2b0 000000010ef5897a 2|j...............'R....z.......
00007fff5227e270 0000000000100028 0000600000044920 0000618000012450 0000000000080000 (....... I.....P$...a..........
00007fff5227e290 0000000000100000 000000010f7abd79 00007fff5227e300 000000011b42c000 ........y.z.......'R......B..... 00007fff5227e2b0 00007fff5227e2e0 000000010ef5a513 00007fff5227e830 00007fc6a7d053f0 ..'R............0.'R.....S......
00007fff5227e2d0 000000010ef4efa0 0000000000000000 00007fff5227e2f0 000000010ef57979 ..................'R....yy...... 00007fff5227e2f0 00007fff5227e3f0 000000010ef46518 000000010f9bf458 0000000000000002 ..'R.....e......X...............
00007fff5227e310 00007fff5227e360 000000010f664612 00007fff000000a4 000000010f66470c.'R.....Ff..............Gf.....
00007fff5227e330 00007fff00000001 00007fff5227e350 00007fff5227e358 00007fffffffffff ........P.'R....X.'R............ 00007fff5227e350 0000000000000000 000000010f72438c 203a6c616e676953 61746e656d676553 .........Cr.....Signal: Segmenta
00007fff5227e370 756166206e6f6974 28203131203a746c 3078303d72646461 6136333031303030 tion fault: 11 (addr=0x00001036a 00007fff5227e390 2938636562316437 00007fffb755a200 ffffffffffffffff 00007fffd3d8ee60 7d1bec8)..U.................... 00007fff5227e3b0 0000000000000000 0000000000000000 0000000000000000 000000015227e400 ..........................'R....
00007fff5227e3d0 c22dabaf00000000 00007fffd35c8400 89607d1b20120094 00007fff5227e898 ......-...\........ .}...'R....
00007fff5227e3f0 00007fff5227e400 00007fffce7eab3a 00007fff5227e950 0000616576740017 ..'R....:.~.....P.'R......tvea.. 00007fff5227e410 697400019a070000 0000000000006f62 0000000000000000 000000040000000e ......tibo......................
00007fff5227e430 00001036a7d1bec8 badd9036a7d1bead 0000000000000001 00001036a7d1bea8 ....6.......6...............6... 00007fff5227e450 00007fff5227e960 0000608000013370 00007fffb755ac75 00007fff5227e950 .'R....p3.....u.U.....P.'R....
00007fff5227e470 00007fff5227e950 0000000000000018 00006100000cb548 000000010fb31fd8 P.'R............H....a.......... 00007fff5227e490 00007fc6a8858950 00007fc6a7d053f0 000000010f7abd79 000000010ef4efa0 P........S......y.z.............
00007fff5227e4b0 0000000000000000 00007fffcdce6f31 0000000000010202 000000000000002b ........1o..............+....... 00007fff5227e4d0 0000000000000000 0000000000000000 0000000000000000 000000000220037f .......................... .....
00007fff5227e4f0 00000000b83adf90 0000000000000000 0000ffff00001fa1 000000000002cd37 ..:.....................7....... 00007fff5227e510 000000000000ffff 0001ffffed351bef 000000000000ffff 000000000001ffff ..........5.....................
00007fff5227e530 000000000000ffff 0000000000000000 0000000000000000 0000000000000000 ................................ 00007fff5227e550 0000000000000000 9502f90000000000 000000000000401f cbab97e242000000 [email protected]
00007fff5227e570 0000000000004027 dab076462f86a694 0000000000004009 0000000000000000 '@........./[email protected] 00007fff5227e590 0000000000000000 4018000000000000 4018000000000000 4330000000000000 [email protected]@......0C
00007fff5227e5b0 4530000000000000 0000000000000006 0000000000000000 00007fff5227ce58 ......0E................X.'R.... 00007fff5227e5d0 00007fff5227ce28 0000000000000000 0000000000000000 0000000000000000 (.'R............................
00007fff5227e5f0 0000000000000000 0000000000000000 00000000

0 Gw64 0x000000010ef5a8f9 EntryPoint + 22370393
1 Gw64 0x000000010ef5a20a EntryPoint + 22368618
2 Gw64 0x000000010ef5897a EntryPoint + 22362330
3 Gw64 0x000000010ef5a513 EntryPoint + 22369395
4 Gw64 0x000000010ef57979 EntryPoint + 22358233
5 Gw64 0x000000010ef46518 EntryPoint + 22287480
6 libsystem_platform.dylib 0x00007fffce7eab3a _sigtramp + 26
7 ??? 0x0000616576740017 0x0 + 107088406904855
8 Gw64 0x000000010ef4f0d2 EntryPoint + 22323250
9 Gw64 0x000000010ef54dde EntryPoint + 22347070
10 Gw64 0x000000010ef4ea5f EntryPoint + 22321599
11 Gw64 0x000000010dd19e41 EntryPoint + 3231137
12 GuildWars2 0x000000010d982148 main + 584
13 libdyld.dylib 0x00007fffce5db235 start + 1

--> Error Logs <--

--> OpenGL Info <--
Version: 4.1 ATI-1.51.8
Renderer: AMD Radeon Pro 560 OpenGL Engine
Vendor: ATI Technologies Inc.

Comments

  • Qed.9823Qed.9823 Member ✭✭

    same machine, same system version, same issue - did you solve it?

  • Same issue 100%

  • Qed.9823Qed.9823 Member ✭✭

    i just notice a difference though: bear and i are stuck at build 102030, while vain succeeded to reach build 102063...

  • Qed, do you think re-installing the game might help?

  • Qed.9823Qed.9823 Member ✭✭

    i'm doing this indeed: installing on a new account, directly /Home of this account and not in Applications (in order to keep the old version safe);
    it takes some time to download though (probably several hours to go, only 50% atm), i'll tell you...

  • Ok 👍 keep me updated

  • Qed.9823Qed.9823 Member ✭✭
    edited February 13, 2020

    90%, hold on :)
    failed, stuck at 90% seemingly, trying to reinstall during the night :(

  • Seems like a lot of people having this issue, yet no announcements!

  • Lol, now when I try to log it says invalid account... what :'(

  • Qed.9823Qed.9823 Member ✭✭

    1) reinstalling the game on a new account was useless - meanwhile you get the current downloading issue (see the post Downloading GW2 Files Remaining stuck at 49,100?) and spend 2 times 5 hours for nothing :)
    2) using an older version of gw2 and its gw2 folder in app support on another new account was useless too;

    useless means, as previously said, that after the last patch (Feb. 11) the game crashes when you press the play button after login;
    is it a particular problem of the mac client? does it only affect macOS version 10.12.6?

  • Qed.9823Qed.9823 Member ✭✭

    ok, seems macOS 10.12 is the point;
    i just updated to 10.13 and now it works fine on all 3 previous trials, even on the initial one that was stuck at build 102030;
    if it's not a coincidence, it means that the patch was compiled for newer macOS versions, in which case it would be fine to announce it?
    nevertheless, if someone under 10.12 has a working mac client, pls tell us?

  • I'm on Windows 10, I get the crash even after repair.

    Wolf Moonstar
    Dragon Council, Third Seat: Jade Sea Haven (Jade) Ehmry Bay
    Zen Phantom

  • SoulGuardian.6203SoulGuardian.6203 Member ✭✭✭
    edited February 18, 2020

    Yeah. I began to get constant crashes at first, but yesterday it was a fatal one, as it completely killed my computer, and now nothing works.

    Probably burned the graphics card or motherboard.