Crash on Launch - Windows — Guild Wars 2 Forums

Crash on Launch - Windows

moonstarmac.4603moonstarmac.4603 Member ✭✭✭
edited February 15, 2020 in Account & Technical Support

Yeah, crash on launch:
No 3rd party apps.
--> Crash <--
Exception: c000001d
App: Gw2-64.exe
Pid: 10960
BaseAddr: 00007FF7C8240000
ProgramId: 101
Build: 102063
Module: d3d9.dll
When: 2020-02-15T00:03:45Z 2020-02-14T19:03:45-05:00
Uptime: 0 days 0:00:18
Flags: 0

--> System <--
Name: 7a32d30c
IpAddr: 192.168.0.2
Processors: 12 [AuthenticAMD:15:8:2]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 12076MB/16307MB 74%
Paged: 9425MB/18739MB 50%
Virtual: 134213064MB/134217727MB 3%
Load: 25%
CommitTotal: 9314MB
CommitLimit: 18739MB
CommitPeak: 10122MB
SystemCache: 3992MB
HandleCount: 79366
ProcessCount: 181
ThreadCount: 2169

--> Process Memory <--
Private: 182MB
WorkingSet: 138MB
PeakWorkingSet: 209MB
PageFaults: 877714

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 106.42 6734
Programmer Data 57.98 1152
Uncategorized 41.99 4827
I/O 28.32 502
Archive 27.01 38
Collections 26.23 477
Dictionary 26.09 44
Collide 6.45 755
Collide Havok 6.45 755
Engine 3.10 24
Gr 3.08 13
File Service 1.24 12
Networking 0.14 25
Event 0.13 4
Gr Umbra 0.06 2
Asset Service 0.06 449
Game 0.05 55
BTree 0.03 18
Msg 0.02 10
DDI 0.02 3
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
UI 0.00 24

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Uncategorized 41.99 4827
Archive 27.01 38
Dictionary 26.09 44
Collide Havok 6.45 755
Gr 3.00 2
File Service 1.24 12
Event 0.13 4
Networking 0.12 15
Collections 0.11 414
Gr Umbra 0.06 2
Asset Service 0.06 449
BTree 0.03 18
Game 0.02 45
Msg 0.02 10
Content 0.02 1
DDI 0.02 3
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
Web Browser 0.00 10
CharClient 0.00 5
Services 0.00 12
File Core 0.00 2
Text 0.00 1

--> DllList <--
00007FF7C8240000 - G:\Games\GuildWars2\Guild Wars 2\Gw2-64.exe
00007FFF50A00000 - C:\Windows\SYSTEM32\ntdll.dll
00007FFF4EC60000 - C:\Windows\System32\KERNEL32.DLL
00007FFF4DA60000 - C:\Windows\System32\KERNELBASE.dll
00007FFF4ED80000 - C:\Windows\System32\USER32.dll
00007FFF4D990000 - C:\Windows\System32\win32u.dll
00007FFF50230000 - C:\Windows\System32\GDI32.dll
00007FFF4E710000 - C:\Windows\System32\gdi32full.dll
00007FFF4D9C0000 - C:\Windows\System32\msvcp_win.dll
00007FFF4E5C0000 - C:\Windows\System32\ucrtbase.dll
00007FFF4F070000 - C:\Windows\System32\ADVAPI32.dll
00007FFF50540000 - C:\Windows\System32\msvcrt.dll
00007FFF50180000 - C:\Windows\System32\sechost.dll
00007FFF50600000 - C:\Windows\System32\RPCRT4.dll
00007FFF4F180000 - C:\Windows\System32\WS2_32.dll
00007FFF4E510000 - C:\Windows\System32\WINTRUST.dll
00007FFF44FB0000 - C:\Windows\SYSTEM32\VERSION.dll
00007FFF4D920000 - C:\Windows\System32\MSASN1.dll
00007FFF49890000 - C:\Windows\SYSTEM32\WTSAPI32.dll
00007FFF453C0000 - C:\Windows\SYSTEM32\WINMM.dll
00007FFF4E8B0000 - C:\Windows\System32\CRYPT32.dll
00007FFF50220000 - C:\Windows\System32\PSAPI.DLL
00007FFF50720000 - C:\Windows\System32\ole32.dll
00007FFF45390000 - C:\Windows\SYSTEM32\winmmbase.dll
00007FFF4FD90000 - C:\Windows\System32\combase.dll
00007FFF4E570000 - C:\Windows\System32\cfgmgr32.dll
00007FFF4E490000 - C:\Windows\System32\bcryptPrimitives.dll
00007FFF4EF20000 - C:\Windows\System32\OLEAUT32.dll
00007FFF4F6A0000 - C:\Windows\System32\SHELL32.dll
00007FFF500D0000 - C:\Windows\System32\shcore.dll
00007FFF4DD10000 - C:\Windows\System32\windows.storage.dll
00007FFF4D8E0000 - C:\Windows\System32\profapi.dll
00007FFF4D940000 - C:\Windows\System32\powrprof.dll
00007FFF4D8D0000 - C:\Windows\System32\UMPDC.dll
00007FFF504E0000 - C:\Windows\System32\shlwapi.dll
00007FFF4D900000 - C:\Windows\System32\kernel.appcore.dll
00007FFF4E6F0000 - C:\Windows\System32\cryptsp.dll
00007FFEFF110000 - C:\Windows\SYSTEM32\MSACM32.dll
00007FFF1D8D0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.657_none_17b0a85e6da0b266\gdiplus.dll
00007FFF221E0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.657_none_2a27eafe46699ec9\COMCTL32.dll
00007FFF09E90000 - C:\Windows\SYSTEM32\USP10.dll
00007FFF13880000 - C:\Windows\SYSTEM32\MSIMG32.dll
00007FFF44590000 - C:\Windows\SYSTEM32\Secur32.dll
00007FFF4D310000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL
00007FFF4D7C0000 - C:\Windows\SYSTEM32\SSPICLI.DLL
00007FFF4F670000 - C:\Windows\System32\IMM32.DLL
00007FFF48720000 - C:\Windows\SYSTEM32\dbghelp.dll
00007FFF4E6C0000 - C:\Windows\System32\bcrypt.dll
00007FFF4C540000 - C:\Windows\SYSTEM32\dxcore.dll
00007FFF4BBB0000 - C:\Windows\system32\uxtheme.dll
0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll
00007FFF50260000 - C:\Windows\System32\clbcatq.dll
00007FFF4CA90000 - C:\Windows\SYSTEM32\ntmarta.dll
00007FFF40A50000 - C:\Windows\system32\napinsp.dll
00007FFF40960000 - C:\Windows\system32\pnrpnsp.dll
00007FFF4D140000 - C:\Windows\System32\mswsock.dll
00007FFF4CE90000 - C:\Windows\SYSTEM32\DNSAPI.dll
00007FFF4EFF0000 - C:\Windows\System32\NSI.dll
00007FFF4CE50000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL
00007FFF415B0000 - C:\Windows\System32\winrnr.dll
00007FFF492A0000 - C:\Windows\system32\NLAapi.dll
00007FFF49B30000 - C:\Windows\system32\wshbth.dll
00007FFF48D80000 - C:\Windows\System32\fwpuclnt.dll
00007FFF46820000 - C:\Windows\System32\rasadhlp.dll
00007FFF50880000 - C:\Windows\System32\msctf.dll
00007FFF3EAC0000 - C:\Windows\System32\TextInputFramework.dll
00007FFF420B0000 - C:\Windows\System32\CoreUIComponents.dll
00007FFF4B100000 - C:\Windows\System32\CoreMessaging.dll
00007FFF49950000 - C:\Windows\SYSTEM32\wintypes.dll
00007FFF41400000 - C:\Windows\SYSTEM32\WindowsCodecs.dll
00007FFF14590000 - G:\Games\GuildWars2\Guild Wars 2\bin64\CoherentUI64.dll
00007FFF29930000 - C:\Windows\SYSTEM32\d3d9.dll
00007FFF4C070000 - C:\Windows\SYSTEM32\dwmapi.dll
00007FFF4CCB0000 - C:\Windows\system32\rsaenh.dll
00007FFF505E0000 - C:\Windows\System32\imagehlp.dll
00007FFF4C4F0000 - C:\Windows\SYSTEM32\gpapi.dll
00007FFF25780000 - C:\Windows\System32\cryptnet.dll
00007FFF49290000 - C:\Windows\SYSTEM32\WINNSI.DLL
00007FFF43C60000 - C:\Windows\System32\iertutil.dll
00007FFF4CCF0000 - C:\Windows\SYSTEM32\DPAPI.dll
00007FFF3E190000 - C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll
00007FFEE98E0000 - C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\atiu9p64.dll
00007FFEDCEB0000 - C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\atiumd64.dll
00007FFF486F0000 - C:\Windows\SYSTEM32\dbgcore.DLL
000000005F970000 - C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\atiumd6a.dll
00007FFF3DB60000 - C:\Windows\SYSTEM32\amdihk64.dll
00007FFF45490000 - C:\Users\moons\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll
00007FFF12D00000 - C:\Windows\SYSTEM32\atiadlxx.dll
00007FFF4F200000 - C:\Windows\System32\SETUPAPI.dll
00007FFF4B5E0000 - C:\Windows\SYSTEM32\PROPSYS.dll
00007FFF4D6D0000 - C:\Windows\SYSTEM32\DEVOBJ.dll
00007FFF3E8B0000 - C:\Windows\SYSTEM32\amsi.dll
00007FFF4D7F0000 - C:\Windows\SYSTEM32\USERENV.dll
00007FFF3E830000 - C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2001.7-0\MpOav.dll
00007FFF14230000 - C:\Windows\system32\winbrand.dll
00007FFF25390000 - C:\Windows\SYSTEM32\dsound.dll
00007FFF457A0000 - C:\Windows\SYSTEM32\DEVRTL.dll
00007FFF475B0000 - C:\Windows\SYSTEM32\SPINF.dll
00007FFF2E1E0000 - C:\Windows\SYSTEM32\drvstore.dll
00007FFF4BA70000 - C:\Windows\SYSTEM32\apphelp.dll
00007FFF4C960000 - C:\Windows\SYSTEM32\WINSTA.dll

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:15

--> World State <--

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.2.18362.1 (64/32-bit compatible)]

--> Thread 0x25f8 <--

--> Trace <--
Pc Rt : Args
00007fff299dc8c3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c8418665 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c8417b50 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c84169e5 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c84125b1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c841151d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c83dac70 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c83d7318 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c83d6c0d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c8d48005 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c86d750b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c86cfb9b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c83aff93 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c85a07be 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c859e9fe 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c859e679 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c859fd0f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c859e07c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c83c8bd1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7c85576e9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007fff4ec77bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007fff50a6ced1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000016 rbx=0000000000000000 rcx=0000000000000000
rdx=00000217da2d7ec8 rsi=00000217da36519c rdi=00000217da2d7ec0
rip=00007fff299dc8c3 rsp=0000008653bff260 rbp=0000000000000000
r8=0000000000000000 r9=00000217da2d7ec8 r10=0000000000000002
r11=0000008653bff2a8 r12=0000000000000000 r13=0000000000000000
r14=000000000000004b r15=0000000000000001
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rdx-32 00000217DA2D7EA8 0000000000000000 0000000000000000 0000000000000020 00000217da2dc4e0
rdx +0 00000217DA2D7EC8 ffffffffffffffff 00000001fffffffe 00000000000025f8 0000000000000000
rdx+32 00000217DA2D7EE8 00000000020007d0 000025f800000001 00000217da2d7ec0 0000000000000000
r9-32 00000217DA2D7EA8 0000000000000000 0000000000000000 0000000000000020 00000217da2dc4e0
r9 +0 00000217DA2D7EC8 ffffffffffffffff 00000001fffffffe 00000000000025f8 0000000000000000
r9+32 00000217DA2D7EE8 00000000020007d0 000025f800000001 00000217da2d7ec0 0000000000000000

--> Code <--
00007fff299dc8a3 4424248b 84391c03 00008944 24288b84 D$$..9.....D$(.. 00007fff299dc8b3 39200300 00894424 2c0f1044 24e93b37 9 ....D$,..D$.;7
00007fff299dc8c3 febfeb23 41b99308 00004c8d 05cc9a0b ...#A.....L..... 00007fff299dc8d3 00488d15 d5a90b00 b9efbead dee8938d .H..............
00007fff299dc8e3 f8ffbb6c 08768848 8d4c2430 e86034f6 ...l.v.H.L$0.4.
00007fff`299dc8f3 ff488b6c 24588bc3 488b5c24 50488b74 .H.l$X..H.\$PH.t

--> Stack <--
0000008653bff260 0000000000000002 00007ff7c83d5d49 0000ae7100000001 00007ff700000001 ........I]=.........q........... 0000008653bff280 000005a000000a00 000000160000003c 00000217da2d7ec8 0000000000000000 ........<........~-.............
0000008653bff2a0 0000000000000001 00007ff7c8418665 00000217da361d50 0000008653bff3b0 ........e.A.....P.6........S.... 0000008653bff2c0 0000000000000000 0000000000000001 0000000000000000 0000000000000000 ................................
0000008653bff2e0 000000000000005a 0000000000000000 0000000000000000 000000004bbbd7db Z..........................K.... 0000008653bff300 0000000000000001 0000008653bff7b0 00000551000009f0 0000000100000016 ...........S........Q...........
0000008653bff320 0000000000000000 0000000000000001 00000000000c045e 0000000100000001 ................^............... 0000008653bff340 000000000000004b 0000000000000000 00000217d3275700 0000000300000004 K................W'.............
0000008653bff360 0000000000000000 0000000400000008 0000000000000006 0000000000000000 ................................ 0000008653bff380 0000000000000000 0000000000000001 0000001c00000000 0000000d00000011 ................................
0000008653bff3a0 000000000000000d 0000000000000000 3436786663697461 657473006c6c642e ................aticfx64.dll.ste 0000008653bff3c0 766972445c32336d 5c65726f74537265 6f706552656c6946 755c79726f746973 m32\DriverStore\FileRepository\u
0000008653bff3e0 2e32383231353330 36646d615f666e69 6362353332635f34 6134353232383739 0351282.inf_amd64_c235bc9782254a 0000008653bff400 32313533425c3837 66636974615c3837 006c6c642e343678 0000000000000000 78\B351278\aticfx64.dll.........
0000008653bff420 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff440 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff460 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff480 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff4a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff4c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff4e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff500 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff520 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff540 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff560 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff580 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff5a0 0000000000000000 0000000000000000 52206e6f65646152 6553203039352058 ................Radeon RX 590 Se 0000008653bff5c0 0000000073656972 0000000000000000 0000000000000000 0000000000000000 ries............................
0000008653bff5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
0000008653bff620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008653bff640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................

--> DirectX Device Info <--
VendorId = 0x1002
DeviceId = 0x67df
Version = 26.20.15017.1005
Description = Radeon RX 590 Series
Compat = 0x00000000
VidMem = 0 MB

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