Buying Gems: Unfortunately an error has occurred. Please try again later! — Guild Wars 2 Forums

Buying Gems: Unfortunately an error has occurred. Please try again later!

Getting this error when buying gems. Opened a ticket, but thought if others were having this issue, that they could add to this thread after first submitting their own tickets.

Comments

  • Yep I am having this issue as well!. First tried using a Visa gift card and then a visa credit card and both gave me " Unfortunately an error has occurred. " And then sometimes it would appear everything was fine and it would take me back to buying gem screen with no gems added. Glad I am not the only one with this issue

  • Same issue! Just submitted a ticket on the issue. Hope I don't miss the sale.

  • Slothy.8176Slothy.8176 Member ✭✭

    Yeah it's doing it again to me. Like last week was ok an today it's not even letting me do anything.

  • I'm still having this problem, did someone solve it?

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @Leragon.6520 said:
    I'm still having this problem, did someone solve it?

    The Billing CS Team will be happy to assist you; you can contact them via the 'Support' link above/below.

    Good luck.

  • Tried purchasing gems today and am unable to enter payment information. Says my credit card is invalid before I even put the information in, lol.

  • Zice.8523Zice.8523 Member

    Cant Purchase gems here either submitted a ticket hope to get it resolved soon

  • This is happening to me as well

  • i have same issue just now.. tried checking with bank if the problem is on their end but so far it's not.

  • this error is happening for me as well haven't been able to buy gems for the past 3 days?

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @Mystic Wyvern.4671 said:
    this error is happening for me as well haven't been able to buy gems for the past 3 days?

    Have you contacted the Billing CS Team via the 'Support' link above/below?

  • I have thank you, just waiting to hear something back as i'm still getting the error.

  • I am also having this issue... new to the game and unable to purchase gems saying an error occurred and not sure how to submit a ticket

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @Deathblow.1273 said:
    I am also having this issue... new to the game and unable to purchase gems saying an error occurred and not sure how to submit a ticket

    To contact the Billing CS Team, click the 'Support' link above/below and then 'Submit a Ticket'. Should you have any trouble logging into the Support Site, you can always submit a ticket anonymously (option below).

    Good luck.

  • same problem here! have submitted a ticket but i'm glad to see it's not just me lol

    death to lootboxes

  • Jin.8501Jin.8501 Member ✭✭

    Same here, issue seems to be from long time

  • Have this issue too.
    It's been almost two weeks now.

    Tried contacting support since day one when I had the issue and sent more than one report about it too, and not one of them have gotten back to me.
    Don't know what else to do, since no one is returning any messages.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @suki red.9184 said:
    Have this issue too.
    It's been almost two weeks now.

    Tried contacting support since day one when I had the issue and sent more than one report about it too, and not one of them have gotten back to me.
    Don't know what else to do, since no one is returning any messages.

    If you are using the in-game Bug Report, you will garner no response (as indicated on the Bug Report window).
    If you have sent in multiple Support Ticket (using the web-form), duplicates will be merged, and each will delay a response.
    Close all duplicate tickets, and only update the original. 'Support' link above/below.

    Good luck.

  • I did pause to give them a chance to get back to me, and still nothing from the original (first) ticket.
    It's coming up to 3 weeks now and still nothing is sorted.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Have you updated that original ticket (by replying to the sent email), asking for information on progress?

  • I did update the ticket and someone has gotten back to me.
    The issue is fixed now :D

  • Talindra.4958Talindra.4958 Member ✭✭✭✭

    I am having this issue now

    Death is Energy [DIE] in EU
    Envoy's Herald, EAoA, CoZ, VitV, DD, SS, The Eternal, LNHB, Champion Magus, Champion Phantom, Wondrous Achiever etc.

  • Hi guys i have been trying to do the payment with my credit card/paypal, nothing is working.
    I get 'Unfortunately an error has occured, please try again later'. Please i need a solution immediately :(

  • Please > @suki red.9184 said:

    I did update the ticket and someone has gotten back to me.
    The issue is fixed now :D

    Could you please tell me what did they do?

  • @walker.4967 said:

    Please > @suki red.9184 said:

    I did update the ticket and someone has gotten back to me.
    The issue is fixed now :D

    Could you please tell me what did they do?

    You will need to submit your own ticket to allow the Billing CS Team to address your issue. Each case is unique.

    Good luck.

  • I have the same issue as everyone else. How to submit ticket?

  • @Luhh.1402 said:
    I have the same issue as everyone else. How to submit ticket?

    Use the 'Support' link above/below, choose 'Submit a Ticket', fill out the webform.

    Good luck.

  • I posted on this last night when I tried to purchase gems for my other half. Same thing as the OP said.

    If support is fixing the problem for many people then they obviously know what the problem is, so why not either 1. tell us what it is, or 2. fix it for everyone?

    It might be frustrating for us in the short term, especially having to contact support repeatedly for the same issue. But surely the gw2 company is losing money each time people give up. So it should be in their interest to fix it for everyone?

  • They can't 'fix it for everyone' because each case is unique. One fix does not fit all.

  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭

    Error messages in software and especially on websites get less informative and detailed by the year.
    Bad user experience this way.

    Ascalon Will Prevail!

    GW Wiki user page | GW2 Wiki user page

  • Luthan.5236Luthan.5236 Member ✭✭✭

    It's weird. I have issues with this message and another message "this offer is not available". I live in Germany and afaik Digital River which the use to bill was used for GW1 as well - when I bougth the GW1 complete edition a few weeks ago. I guess it is a problem of the ingame system. (Too bad they don't allow to guy gems directly on the website but only in game.)

    Now I could just buy a gem card or contact support. Both takes some time. Unless I wanted to buy from some unofficial store selling gem card codes unline ... but I don't want to risk problems with the account and prefer officialy buying from ArenaNet directly.

    First thought it was because I set the client to English language but it correctly recognized my country (I guess by IP) and later some special payment methots only available to my country. I guess I'll try the support.

    Guess I'll try the support and wait ... one of the items I need starting on sale now for the next 3 days. Hope they'll reply in max 1-2 days. (I guess if it is about money they'll be faster than with other issues.)

  • Josiah.2967Josiah.2967 Member ✭✭✭

    I started buying gem card for this reason. Which is sad, because I am sure Arenanet makes more from direct purchases.

  • Calistin.6210Calistin.6210 Member ✭✭✭
    edited August 16, 2019

    I was able to use my palpal to buyb gems to get the unbreakable tools which is scurrently at 50% off and before that the copper salvage o matic. My wife tried to buy gems using my paypal but received this error message, btw they make that flash by way way too quick on the screen.

    We assume it because this game doesn't want two people thus two different accounts using the same payment method? I mean she my wife and we use the same paypal but she does have her own which is used less often and mostly for odd cases like this so i sent her the money required from my paypal to hers. Once she had it in her paypal she tried to purchase gems again but still getting the same darn error.

    I can get them blocking it the first time for "security" reasons but you should be able to switch payment methods without your account getting locked down like this.

    The stupid thing about this whole thing is I can buy gems on my account but I can't buy the unbreakable tools for her and gift them to her as I can't get them twice at the 50% off sale price....lol

    I suppose there is no safe online stores you can buy gem cards (and receive the code via email) from either?

  • Calistin.6210Calistin.6210 Member ✭✭✭
    edited August 21, 2019

    I did some searching and digging around and found a solution for those with this error that worked for my wife.

    You need to go to c\user\"yourusername"\appdata\local\temp and do a search for gw2cache delete this file and voila gem store purchase worked.

    The file you want to delete should look like this but may have different numbers after gw2cache.

    gw2cache-{xxx9786F-27D6-xxxx-6C78-E9BAxxxxxxx23}

    My wife was able to buy gems via paypal and get the unbreakable tool all without having to wait on support. This should really be something Anet has in thier support section so people can try this before contacting support.

  • Luthan.5236Luthan.5236 Member ✭✭✭
    edited August 16, 2019

    Thanks for your research. Tried this as well now. But unfortunately for me it did not work. Still getting errors after reviewing the order and clicking confirm. For all payment options except credit card which I can't try cause there it requests the card info early - and I don't have a credit card. While for PayPal I guess at the later steps where I can't get to it starts requesting your PayPal info.

    When I say all payment options I mean paysafecard as well - where I can't get to the point where it would require info about the paysafecard. Fortunately I didn't buy one. Just tried for testing purposes to click through the forms.

    So I guess it means waiting for the support (hopefully they'll work at weekends as well and can help fast enough so I can still get the gathering tools at 50 percent off ... or at least letting me buy them for 2400 and refund 1200 if it takes longer until i can buy gems).

    Only possible option atm seems gem cards. Which I don't want to buy at inofficial sites that sell and mail the key directly. Buying at a store ... too lazy and I'm not even sure if they are available. I prefer online and only Amazon as authorized reseller seems to have them from NCSoft but sold by a 3rd party (marketplace) seller and that would still take some time since they send the card per snail mail and not key online I think. Too risky and I'd prefer directly to buy online.

    I hope some time in the future they'll manage to get a payment option directly at the website. (Would that be too much trouble to implement?) Since Digital River payment provider that is used in EU worked for me while buying GW1 on website store. (As mentioned above already.)

    Don't know why there are restrictions in game. (Apparently it is some restriction that somehow got set on account base for some accounts?) I never did anything suspicious and had no previous outstanding/revoked payments.


    Edit: Could browser security settings create these errors? On reddit at some thread someone mentioned this was the case for him. Not going into further detail though.
    I have set Firefox as my default browser with very restrictive settings and bought the GW1 weeks ago with IE. Cause I did not want to change Firefox security settings and firefox with these settings breaks the store at the website.

    Thought the ingame stuff would be different - own system and even own integrated browser. I'll try changing my defaults to IE - then trying ingame.

    Edit2: No that did not work either.

  • Luthan.5236Luthan.5236 Member ✭✭✭

    Update: After some weird problems with the login servers early this day (EU) I logged in and buyimg gems worked for me - while support didn't answer yet. (I updated the ticked and marked it as solved.)

  • This needs to be fixed.. permanently. It's been a common issue for years now. It's actually comical.

  • Sylvyn.4750Sylvyn.4750 Member ✭✭✭

    Still happening, right in the middle of anniversary sales...ugh! It's like they don't care about making money or something...ticket submitted.

  • yMpuu.8762yMpuu.8762 Member ✭✭
    edited September 16, 2019

    I am having this problem as well ! Tried the proposed solutions above but still doesn't work. What the heck Anet... I am willing to give you 35EURO which for us is double prize and you don't want the money? Of course you want it....

    No wonder that all the scummy or good websites for selling games and codes skyrocket the GEMS like the prize for the whole game. Also when I was submitting a ticket I saw in the form, a field for receipt order or serial number, which is kind of funny as I never received any of these. I remember just login to my arena account and activated the both DLC packs + additional bag pack slot that I get for additional 4.99Euro. I spent like an hour looking for that email which I remember ... I didn't get one. But I do have my bank statement if they happen to want it.

    I'll keep you updated.

  • crepuscular.9047crepuscular.9047 Member ✭✭✭✭

    look like GW2's payment gateway is broken again... just bought somethings on GW1's store, payment went through fine

    [RIP Fashion Wars 2005-2018]     [TTS] [KA] [SI]     [RIP Fashion Wars 2005-2018]
    Praise the Inevitable Eternal Transcendent King Palawa Ignacious Joko, the Beloved and Feared Undying Eternal Monarch of All !!!
    ... til Aurene ate him for dessert 😭
  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭

    Error messages should be more descriptive.

    Ascalon Will Prevail!

    GW Wiki user page | GW2 Wiki user page

  • Yup, as of today, 26 October 2019, same problem. I guess it's a regular thing

  • @Keysys.3219 said:
    Yup, as of today, 26 October 2019, same problem. I guess it's a regular thing

    same here sent a ticket still having no answer... let me spend my moneyyyy

  • Also an issue here. Bank confirmed there are no issues with my card. Tried Calestin's tips, none of them succesful alas.
    Let's just hope this is not "Waiting for Godot", as we want to spend our money yet Anet doesn't seem to want it...

  • Happening today using paypal or credit card direct, this is completely ridiculous. Having to try it four or five times just to read the error message is equally ridiculous.

  • @femina.2509 said:
    Happening today using paypal or credit card direct, this is completely ridiculous. Having to try it four or five times just to read the error message is equally ridiculous.

    Problem still persists when using paypal as payment method.

  • I'm playing with my partner. I can buy gem but she can't. She still get an error message.We want to pay with creditcard.

  • +1 Currently happening to me as well.

    Happened before a while back also.

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