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Unable to buy Gems in-game


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I made a ticket too and it's being looked into. Sadly I missed the character slot sale and I'm really hoping they resolve before the new anniversary package discount is gone. I also tried to buy Gems again - same issue although I can see there is an error message that flashes up too quickly for me to read. Good luck everyone; let's hope we all get fixed up soon.

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Update: I tried making a purchase for a different amount (4,000 Gems instead of 8,000 Gems) and it worked. However, I tried the same 4,000 purchase again and it failed. So there is still an issue but I suggest trying a different amount and see if you can get Gems until Anet fixes this.

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Same bug.a red very smal pop up appears from time to time talking about an "unexpected error".Tried with the 2800 gems package several times, with closing and launching again the game.

I additionally bought an endless cean weapon skin with a Black Lion coupon and did not get it neither in mail or inventory.

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Had a problem not long ago and was able to fix it by doing this, pasted this from another thread I mention this in. It may solve the issue for some of you, if not you will need to contact support.

Bought the unbreakable tools at 50% off then went to buy them for my better half and bam Unfortunately an error has occurred. Please try again later! so I guessed the game doesn't want married couples using the same payment source or something so she tried using her paypal but bam the same error again.

I did some searching and digging around and found a solution for those with this error that worked for my wife.

You need to go to c\user\"yourusername"\appdata\local\temp and do a search for gw2cache delete this file and voila gem store purchase worked.

The file you want to delete should look like this but may have different numbers after gw2cache.

gw2cache-{xxx9786F-27D6-xxxx-6C78-E9BAxxxxxxx23}

My wife was able to buy gems via paypal and get the unbreakable tool all without having to wait on support. This should really be something Anet has in tier support section so people can try this before contacting support.

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@"Inculpatus cedo.9234" said:It's called 'clearing the GW2 cache', and instructions are found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post' (among others).

That's nice but when you go to support/purchase support there's nothing about this which is where this should be otherwise 75% of the people going there will not find it.

It should be right in here:

https://help.guildwars2.com/hc/en-us/categories/200110178-Purchase-Support-Payment-Methods-Upgrades-and-Products

Nor is it mentioned under the "problems when purchasing gems" result when searching for "can't buy gems"..

https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gems

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If the in-game store has problems for you, try buying gems at 3rd party shops:https://www.google.com/search?q=guild+wars+2+gem+card+2000

You can also use the list of retailers listed by ANet here, but this one is outdated and for my country (The Netherlands), none of the listed retailers have any gem cards for sale.https://www.guildwars2.com/en/retailers

So, I would just use Google.

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1) The issue is present for longer than a year and can happen to anyone out of nowhere2) Clearing the cache can help to solve it, but there's no guarantee (for me and my wife it didn't work)3) Arena.Net made their stance on that topic clear (can't find the original quote, but I quoted it here before https://en-forum.guildwars2.com/discussion/comment/979799/#Comment_979799 )4) summary: either go through the ticket fuzz and beg Arena.Net to take your money, or just vote with your wallet hoping they will start taking customer service more serious in the future

€: gem store got shut down for maintenance. May be that'll finally fix the issue, we will see...€€: nope, didn't change a thing. So still no €€ for arena.net from me and my wife shrug

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+1 to gem purchase problems. Cleared the cache with no success. I know for certain it's not on my end with the various financial and tech steps I did before submitting a ticket.

I will add this- Just before attempting to purchase gems, I bought the maguuma pact operation portal device which was on discount.

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Same issue. I submitted a ticket yesterday, it was read this morning, but it hasn't been fixed and I haven't heard back from them at all.

They really need to 'up' their customer service. This happens to me once a year at least, and it's beyond irritating. Everybody suggesting 'just submit a ticket', yeah, and miss out on sales/etc. while they take their time to even open it, let alone respond to it.

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I have a similar issue, as I suggested in another post they should sell gems through their website (like they do with the game) it would fix most of the issues that we have.For some reason in game the payment system just doesn't work while on the website itself I can buy the game without a problem. (same card)

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