Inculpatus cedo.9234 Posted September 12, 2019 Share Posted September 12, 2019 When you submit multiple duplicate tickets, you end up back at the end of the queue. Close all duplicates and only update the original.If you are not receiving the near-immediate automated response, check your spam/junk folders.Due to high volume, CS Team response times are longer than usual. Link to comment Share on other sites More sharing options...
Rieyeciu.5194 Posted May 11, 2020 Share Posted May 11, 2020 Has this not been fixed yet? I'm still waiting ... Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted May 11, 2020 Share Posted May 11, 2020 @Rieyeciu.5194 said:Has this not been fixed yet? I'm still waiting ...You necro an old thread from 2019!ATM the are issues and ANet is doing a rollback. What it means for progression including purchases made for Gems nobody say anything until issue have been solved.Contact CS (should be link above here in post) after there is an official explanation on what happened and how it have been solved. Link to comment Share on other sites More sharing options...
KiritoUchiha.5407 Posted September 30, 2021 Share Posted September 30, 2021 I've been trying...for 3 days now...to make a gem purchase. All I get is "Unfortunately an error has occurred please try again later." Somehow has stumped both myself and apparently the technical support team. They always reply with Ok, you’re all set! You should now be able to make your desired purchases.Let us know if you continue to have trouble. which is a lie...and around and around we go. Zero changes no progress and i'm not sure what else there is to try. Ive deleted the temporary cache folder, reset my router, and with over five reviews from technical support nothings changed for three days now. Worst yet its at the final hurdle for my Legandary weapon. Trying to purchase x250 mystic coins has turned into a real life quest and im stumped... please help Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 30, 2021 Share Posted September 30, 2021 Only the Billing CS Team can assist you. Link to comment Share on other sites More sharing options...
wondermuffin.9680 Posted October 4, 2021 Share Posted October 4, 2021 On 9/30/2021 at 7:38 AM, KiritoUchiha.5407 said: I've been trying...for 3 days now...to make a gem purchase. All I get is "Unfortunately an error has occurred please try again later." Somehow has stumped both myself and apparently the technical support team. They always reply with Ok, you’re all set! You should now be able to make your desired purchases.Let us know if you continue to have trouble. which is a lie...and around and around we go. Zero changes no progress and i'm not sure what else there is to try. Ive deleted the temporary cache folder, reset my router, and with over five reviews from technical support nothings changed for three days now. Worst yet its at the final hurdle for my Legandary weapon. Trying to purchase x250 mystic coins has turned into a real life quest and im stumped... please help Been having this error and problem since April (I kid you not). Support didn't help me. I just set up a PayPal a week ago, which seems to work. It's an issue with Digital River and certain EU countries that Anet can't really fix. Link to comment Share on other sites More sharing options...
PeterRedhill.3182 Posted October 5, 2021 Share Posted October 5, 2021 (edited) It's been about a month for me as well. I've never seen a company this bad at just taking money. Maybe they need to change companies? Also in the US if that matters. I've made a ticket, but people are saying even that doesn't help. Well we tried to support the game 😞 Edited October 5, 2021 by PMoneyMobileRobot.4630 Link to comment Share on other sites More sharing options...
sak.5408 Posted October 5, 2021 Share Posted October 5, 2021 Wow get better soon I hope u too sir, and try submit ticket to anet. Me too need gem for bought EOD pack & o matic salavage , hard to get gold for new player 1 Link to comment Share on other sites More sharing options...
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