Luupita.9482 Posted December 3, 2019 Share Posted December 3, 2019 My game error is:--> Crash <--Exception: c0000409App: Gw2-64.exePid: 11392BaseAddr: 00007FF6505D0000ProgramId: 101Build: 100690Module: d3d9.dllWhen: 2019-12-03T17:56:31Z 2019-12-04T03:56:31+10:00Uptime: 0 days 0:00:20Flags: 0_I don't have the usual culprits;ArcdpsReshadeRivatunerMSIAfterburnerThis has happened in the past but I somehow got past it and can't remember what I did(pretty sure it was another error then as well). I already tried repairing the game(obviously didn't work), and have sent multiple error reports due to this crash. If anyone has any advice that might fix this I would appreciate it since i haven't played in months and was looking to see the new changes. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 3, 2019 Share Posted December 3, 2019 This is the issue: Module: d3d9.dll Link to comment Share on other sites More sharing options...
Luupita.9482 Posted December 3, 2019 Author Share Posted December 3, 2019 @Inculpatus cedo.9234 said:This is the issue: Module: d3d9.dllHow does this information help me solve my game crash exactly? Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted December 3, 2019 Share Posted December 3, 2019 Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.So... basically you lied, because you must have something that affects the game. Maybe an unusual culprit? Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted December 3, 2019 Share Posted December 3, 2019 @Luupita.9482 said:@Inculpatus cedo.9234 said:This is the issue: Module: d3d9.dllHow does this information help me solve my game crash exactly?You delete or move it out of that folder. Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 3, 2019 Share Posted December 3, 2019 @Luupita.9482 said:I don't have the usual culprits;ArcdpsReshadeRivatunerMSIAfterburnerMumble and Discord have also been common ones. Less specifically, it could be any overlay or anything involved with the graphics, including the graphics drivers. See the DLLList section in the crash log for more information on d3d9.dll and what other files are being used.@Nokomis.5076 said:Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.d3d9.dll is a system file found under c:\windows\system32. It's also the file people use to mod the game, but that isn't necessary to cause a crash like this. Link to comment Share on other sites More sharing options...
Luupita.9482 Posted December 3, 2019 Author Share Posted December 3, 2019 @Nokomis.5076 said:Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.So... basically you lied, because you must have something that affects the game. Maybe an unusual culprit?Well okay that's a bit rude accusing me of lying but I'll overlook that. I've also had the game since it dropped so if I don't remember after all those years that I had something in there and deleted it a while later that's not my fault. I can only tell you that I have none of the files I mentioned not having.@Ayrilana.1396 said:@Luupita.9482 said:@Inculpatus cedo.9234 said:This is the issue: Module: d3d9.dllHow does this information help me solve my game crash exactly?You delete or move it out of that folder. I have deleted it, it didn't fix anything. I didn't delete it at first cause I had no idea what it was. Link to comment Share on other sites More sharing options...
Luupita.9482 Posted December 3, 2019 Author Share Posted December 3, 2019 @Healix.5819 said:@Luupita.9482 said:I don't have the usual culprits;ArcdpsReshadeRivatunerMSIAfterburnerMumble and Discord have also been common ones. Less specifically, it could be any overlay or anything involved with the graphics, including the graphics drivers. See the DLLList section in the crash log for more information on d3d9.dll and what other files are being used.This is the dll List, and it's all greek to me...not sure if you can make heads or tails of it.00007FF6505D0000 - E:\Guild Wars 2\Gw2-64.exe00007FF807B80000 - C:\Windows\SYSTEM32\ntdll.dll00007FF806FC0000 - C:\Windows\system32\KERNEL32.DLL00007FF8050F0000 - C:\Windows\system32\KERNELBASE.dll00007FF807420000 - C:\Windows\system32\USER32.dll00007FF805410000 - C:\Windows\system32\ADVAPI32.dll00007FF803860000 - C:\Windows\SYSTEM32\VERSION.dll00007FF8057D0000 - C:\Windows\system32\WS2_32.dll00007FF803590000 - C:\Windows\SYSTEM32\WTSAPI32.dll00007FF802930000 - C:\Windows\SYSTEM32\WINMM.dll00007FF804D80000 - C:\Windows\system32\WINTRUST.dll00007FF806F50000 - C:\Windows\system32\PSAPI.DLL00007FF807790000 - C:\Windows\system32\GDI32.dll00007FF8054C0000 - C:\Windows\system32\ole32.dll00007FF807140000 - C:\Windows\system32\OLEAUT32.dll00007FF805A10000 - C:\Windows\system32\SHELL32.dll00007FFFDD0B0000 - C:\Windows\SYSTEM32\MSACM32.dll00007FFFFAEA0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.19264_none_933057a3474b6347\gdiplus.dll00007FFFFA2F0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll00007FF804DE0000 - C:\Windows\system32\CRYPT32.dll00007FFFEFC30000 - C:\Windows\SYSTEM32\USP10.dll00007FFFFD530000 - C:\Windows\SYSTEM32\MSIMG32.dll00007FF800F20000 - C:\Windows\SYSTEM32\Secur32.dll00007FF805890000 - C:\Windows\system32\msvcrt.dll00007FF806F60000 - C:\Windows\SYSTEM32\sechost.dll00007FF805210000 - C:\Windows\system32\RPCRT4.dll00007FF806F40000 - C:\Windows\system32\NSI.dll00007FF802850000 - C:\Windows\SYSTEM32\WINMMBASE.dll00007FF804D60000 - C:\Windows\system32\MSASN1.dll00007FF807210000 - C:\Windows\SYSTEM32\combase.dll00007FF8059B0000 - C:\Windows\system32\SHLWAPI.dll00007FF804FC0000 - C:\Windows\system32\SspiCli.dll00007FF804FF0000 - C:\Windows\SYSTEM32\cfgmgr32.dll00007FF803AC0000 - C:\Windows\SYSTEM32\DEVOBJ.dll00007FF804B20000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL00007FF804AB0000 - C:\Windows\SYSTEM32\bcryptPrimitives.dll00007FF807100000 - C:\Windows\system32\IMM32.DLL00007FF805670000 - C:\Windows\system32\MSCTF.dll00007FFFFA6D0000 - C:\Windows\SYSTEM32\dbghelp.dll00007FF8037A0000 - C:\Windows\SYSTEM32\SHCORE.dll00007FF804CB0000 - C:\Windows\SYSTEM32\profapi.dll00007FF803B10000 - C:\Windows\SYSTEM32\kernel.appcore.dll00007FF803940000 - C:\Windows\system32\uxtheme.dll00007FFFCA8D0000 - C:\Windows\system32\nvspcap64.dll00007FF803760000 - C:\Windows\SYSTEM32\ntmarta.dll00007FF8079A0000 - C:\Windows\system32\imagehlp.dll00007FF804540000 - C:\Windows\SYSTEM32\CRYPTSP.dll00007FF804120000 - C:\Windows\system32\rsaenh.dll00007FF804790000 - C:\Windows\SYSTEM32\bcrypt.dll00007FF804760000 - C:\Windows\SYSTEM32\ncrypt.dll00007FF804720000 - C:\Windows\SYSTEM32\NTASN1.dll00007FF803E60000 - C:\Windows\SYSTEM32\gpapi.dll00007FF803720000 - C:\Windows\SYSTEM32\cryptnet.dll00007FF805830000 - C:\Windows\system32\WLDAP32.dll00007FF805350000 - C:\Windows\SYSTEM32\clbcatq.dll00007FF802E20000 - C:\Windows\system32\dwmapi.dll00007FFFF0EA0000 - C:\Windows\system32\napinsp.dll00007FFFF0EC0000 - C:\Windows\system32\pnrpnsp.dll00007FF801180000 - C:\Windows\system32\NLAapi.dll00007FF8044E0000 - C:\Windows\System32\mswsock.dll00007FF8042E0000 - C:\Windows\SYSTEM32\DNSAPI.dll00007FFFF0EE0000 - C:\Windows\System32\winrnr.dll00007FF8004A0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL00007FF800480000 - C:\Windows\SYSTEM32\WINNSI.DLL00007FFFFDAD0000 - C:\Windows\System32\fwpuclnt.dll00007FFFF52B0000 - C:\Windows\System32\rasadhlp.dll00007FF802C40000 - C:\Windows\SYSTEM32\WindowsCodecs.dll00007FFFCACA0000 - E:\Guild Wars 2\bin64\CoherentUI64.dll00007FFFFC790000 - C:\Windows\SYSTEM32\d3d9.dll00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dll00007FFFF9F50000 - C:\Windows\SYSTEM32\WINHTTP.dll00007FFFE8D20000 - C:\Windows\SYSTEM32\WSOCK32.dll00007FF803900000 - C:\Windows\SYSTEM32\DPAPI.dll00007FFFE9240000 - C:\Windows\SYSTEM32\nvd3dumx.dll00007FFFFCFC0000 - C:\Windows\SYSTEM32\nvapi64.dll00007FF8075A0000 - C:\Windows\system32\SETUPAPI.dll00007FF802960000 - C:\Windows\SYSTEM32\dxgi.dll00007FF804BB0000 - C:\Windows\System32\POWRPROF.dll00007FF801D20000 - C:\Windows\system32\winbrand.dll00007FFFD89C0000 - C:\Windows\SYSTEM32\dsound.dll00007FF801BE0000 - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll00007FFFE1910000 - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI64.dll00007FF804B30000 - C:\Windows\SYSTEM32\WINSTA.dll[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll][DbgHelp.dll version 6.3.9600.17787 (64/32-bit compatible)] Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 3, 2019 Share Posted December 3, 2019 @Luupita.9482 said:00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dllTry disabling/uninstalling this one. (Mirillis Action! - screen recording)@Luupita.9482 said:I have deleted it, it didn't fix anything. I didn't delete it at first cause I had no idea what it was.If you managed to delete this:00007FFFFC790000 - C:\Windows\SYSTEM32\d3d9.dll... you need to put it back. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 3, 2019 Share Posted December 3, 2019 Here is some information you may want if you deleted a necessary file: https://answers.microsoft.com/en-us/windows/forum/all/d3d9dll-is-missing/7f594fda-3455-41e8-98c4-7dc3b786660e Link to comment Share on other sites More sharing options...
Luupita.9482 Posted December 4, 2019 Author Share Posted December 4, 2019 @Healix.5819 said:@Luupita.9482 said:00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dllTry disabling/uninstalling this one. (Mirillis Action! - screen recording)This was the culprit! Thanks so much for suggesting this to me. It's the first time I've ever had a problem with running it and GW2 together since I've recorded PvP with it, but apparently there is a first time for everything. Link to comment Share on other sites More sharing options...
Abzard.8460 Posted December 4, 2019 Share Posted December 4, 2019 I have the same problem, I updated the game recently and this is the error:--> Crash <--Assertion: m_readOffset + m_readLength <= m_totalBytesFile: ......\Services\File3\FileArchive.cpp(1046)App: Gw2-64.exePid: 2168BaseAddr: 00007FF641750000ProgramId: 101Build: 100690When: 2019-12-04T17:02:59Z 2019-12-04T18:02:59+01:00Uptime: 0 days 0:00:17Flags: 0Anybody knows what should I do? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 4, 2019 Share Posted December 4, 2019 That's not the same issue. You can try a -repair to the client. You can contact the Tech CS Team via the 'Support' link for assistance.Good luck. Link to comment Share on other sites More sharing options...
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