Corraidhin.3986 Posted December 5, 2019 Share Posted December 5, 2019 I have tried to purchase gems using the information I have a couple of times today, but both times were met with an error. I have double-checked funds in my card to make sure I was not going over my balance, but the transaction failed once more. Is anyone else having similar issues purchasing gems lately? or should I just wait and try later/tomorrow? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 5, 2019 Share Posted December 5, 2019 You should contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
smithkt.8062 Posted December 6, 2019 Share Posted December 6, 2019 They should really put a sticky post about this since this comes up so often. Link to comment Share on other sites More sharing options...
crepuscular.9047 Posted December 14, 2019 Share Posted December 14, 2019 This is ridiculous, I've been trying to buy gems since the anniversary sales, both of my credit cards still gets erroredI have no problem buying account upgrades for GW1 with the same credit cards, the most recent was about just a month ago Link to comment Share on other sites More sharing options...
Westleah.9857 Posted December 16, 2019 Share Posted December 16, 2019 @Inculpatus cedo.9234 said:You should contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck.Hey guys,I had the same problem as many of you here. Contacted support by submitting a ticket and they fixed the issue for me within several hours.Great service! Link to comment Share on other sites More sharing options...
barca.2695 Posted January 1, 2020 Share Posted January 1, 2020 how long does support usually take. I have the same problem and sent a ticket in at noon. been waiting for 6 hours Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 2, 2020 Share Posted January 2, 2020 The CS Team allows 72 hours to respond to the issue, after the near-immediate automated reply. Link to comment Share on other sites More sharing options...
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