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Mac Crashes in Divinity's Reach since Wintersday?


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Same Issue ... Crashes continually on the Mac Client .... Cannot even play anymore ....

Crash Report:--> Crash <--Signal: Segmentation fault: 11 (addr=0x000000007dda0210)App: Gw64Pid: 1960BaseAddr: 0x0000000000010000ProgramId: 101Build: 101113When: 2019-12-21T22:33:20ZUptime: 00:36:59Flags: 0x0

--> System <--Name: (mac)IpAddr: 169.254.78.185Processors: 4 (Intel x86-64h Haswell)OSVersion: macOS Version 10.15.2 (Build 19C57)

--> System Memory <--Memory: 8192ProcessCount: 374

--> Process Memory <--Private: 1207MBWorkingSet: N/APeakWorkingSet: N/APageFaults: N/A

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 1075.18600459
Programmer Data 774.98273512
Game 327.96166613
Engine 315.3175322
Model-Programmer 242.9024501
Content 221.2557373
Uncategorized 190.16297391
Collections 115.632752
Text 87.5512302
Dictionary 84.511051
Art Assets 76.407820
Gr 55.2232568
Character Models 42.551590
Composite Models 42.041091
Gr Umbra 39.12871
Composite Tex 34.48140
Composite Tex Pool 34.48140
Collide 33.6321736
Set 30.50210
Anim Import Models 24.6340
Anim Import Packfile 24.6340
Composite 12.261882
Collide Havok 12.1518216
Audio 10.792276

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Model-Programmer 239.2019380
Content 221.2557373
Uncategorized 190.16297391
Text 87.5512302
Dictionary 84.511051
Gr Umbra 39.12871
Composite Tex Pool 34.48140
Set 30.50210
Anim Import Packfile 24.6340
Collide 18.482474
Composite 12.261882
Collide Havok 12.1518216
Audio FMOD 8.801725
Composite Packfile 7.44235
Archive 7.30442
Game 5.1532582
Gr Model 4.028803
Model Granny 3.684518
Gr 3.211269
Collide Mesh 3.001046
Gr Shadow 2.363541
Packfile 2.306610
Terrain Geo 2.13588
Audio 1.99551

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Ok, a small hope for the mac playersI tried also like Lord Warfin said, with low texture, everything in low image quality. I didn't crash with this, I tried during 2 hours, in PVP too (3 times) . Probably the good way for the moment but we are waiting a patch for solve this problem;

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From the e-mails I'm getting it seems they are convinced it has to be a hardware problem on my end...even with tons of other people having the same issue, after the same update. I finally gave up and tried doing a clean reinstall and now I can't even download the game without the installer locking up at about 35%. They seriously need to get their crap together. Every other game I play is running fine, the problem isn't on my end.

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I don't think it is a hardware problem up until recently I have played GW2 continuously without problems after the last release it is crashing every time I load or do an event At first I thought it was something to do with the Mac OS X 10.15.2 update (a lot of users have this version) but at least one person seems to have a problem with previous a previous version of Mac OS X.

Here's an error log which suggests it is not loading a file with constants - this produces a segmentation fault because the memory has not been allocated for the data:--> Crash <--Signal: Segmentation fault: 11 (addr=0x0000000000001794)App: Gw64Pid: 8767BaseAddr: 0x0000000000010000ProgramId: 101Build: 101113When: 2019-12-24T08:05:00ZUptime: 00:00:40Flags: 0x0

--> Error Logs <--Failed to load emote fileNULL REWARD TRACK: D84F2F12-41A6-E811-81B6-95103C0D6492File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set.File '0x0': Shader constant 0x3dd6536e ("ppgobob") has not been set.File '0x0': Shader constant 0x46a92c9f ("ppgoboc") has not been set.

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I wasn't getting the Segmentation Fault. Mine was an Index out of Bounds exception. However, the same suggestion of downgrading a bunch of the graphics options seems to have solved my issue. I took "Medium" on most things - did NOT have to go all the way down to "Low" except on things that had no Medium option (think there was only one that didn't have a Medium option). Saw in a different post (which I can't find again) that some of the Mac high-res files in the Wintersday update were corrupted. So, hopefully, they will either have a high-res fix, or the issue will "self-heal" when Wintersday ends...

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I switch textures, shadows and shaders to Medium left Postprocessing on High. It seems to work - at least I played for an hour and no crashes.

External link to settings screenshot

Looks like the segmentation fault happens after an error of the following top which suggests index out of bounds.

First This:--> Crash <--Assertion: index < m_countFile: ......\Core\Collections\Array.h(637)App: Gw64Pid: 9365BaseAddr: 0x0000000000010000ProgramId: 101Build: 101113When: 2019-12-24T13:10:39ZUptime: 00:08:11Flags: 0x0

--> Error Logs <--not been set.File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set.File '0x0': Shader constant 0x3dd6536e ("ppgobob") has not been set.File '0x0': Shader constant 0x46a92c9f ("ppgoboc") has not been set.File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set....

Then when you reenter GW2:--> Crash <--Signal: Segmentation fault: 11 (addr=0x0000000000001794)App: Gw64Pid: 9598BaseAddr: 0x0000000000010000ProgramId: 101Build: 101113When: 2019-12-24T13:21:44ZUptime: 00:01:27Flags: 0x0

--> Error Logs <--Failed to load emote fileNULL REWARD TRACK: D84F2F12-41A6-E811-81B6-95103C0D6492NULL REWARD TRACK: D84F2F12-41A6-E811-81B6-95103C0D6492Texture missing mip chain: 0x011f2eTexture missing mip chain: 0x011f30...

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When I repair the client, I get this in the terminal after it restarts the macOS client:

XXXXXXXXX$ /Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -repair[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [4653:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[4655:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[4656:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[4657:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Is the client trying to get notifications from somewhere that doesn't exist?

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I am getting different errors showing , does not matter where my characters are. Here is a Terminal dump and the GW2.log dump

From Terminal :

/Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -log[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13110:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13111:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13112:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13113:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13114:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13115:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13116:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13117:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13118:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13121:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13122:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

From GW2.log :

2219451067: Perf: Build 1011132219451067: Perf: 2019-12-28T05:34:14Z2219451067: Perf: Platform 22219451070: Perf: Archive has version 1 header2219451999: Perf: Archive has version 1 header2219453638: Perf: Deleted 0 old files.2219454545: Debug: Coherent Warning: PID: 13108 | -1 05:34:17.810337 [13108:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()2219454645: Debug: Coherent Warning: PID: 13108 | -1 05:34:18.005606 [13108:775:WARNING:(0)] locale_file_path.empty()2219455959: Debug: Coherent Warning: PID: 13108 | -1 05:34:19.307881 Requesting resource read for coui://web/launcher/arenanet/images/mini-dragon.raw.png with internal id 6 reported FAIL2219456573: Debug: Web Message (launcher.js:2): onShowLauncher2219456573: Debug: Web Message (launcher.js:2): onSetPreferences2219456573: Debug: Web Message (launcher.js:2): onSetLanguage2219456610: Debug: Web Message (launcher.js:2): onPasswordHash2219459602: Debug: Connecting to auth server 34.235.245.105:6112...2219459709: Debug: GcAuthCmdNotifyProc: code 12219459709: Debug: Connected to auth server 34.235.245.105:61122219459943: Debug: GcAuthCmdNotifyProc: code 42219460054: Debug: GcAuthCmdNotifyProc: code 42219460166: Debug: GcAuthCmdNotifyProc: code 42219460219: Debug: GcAuthCmdNotifyProc: code 42219460219: Debug: GcAuthCmdNotifyProc: code 42219460274: Debug: GcAuthCmdNotifyProc: code 42219460275: Debug: Auth server returned response 02219460275: Debug: Account login transaction result 02219460432: Debug: Web Message (launcher.js:2): onLoginSuccess2219466493: Debug: CContext::SetFlag (0)2219467297: Error: Failed to load emote file2219472136: Debug: Coherent Warning: PID: 13119 | -1 05:34:30.616402 [13119:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()2219472136: Debug: Coherent Warning: PID: 13119 | -1 05:34:30.714058 [13119:775:WARNING:(0)] locale_file_path.empty()2219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.809301 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 682219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.809324 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 712219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.811429 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 732219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.811469 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 742219472626: Perf: Upcasting vertices from rigid to skinned during mesh combine.2219472740: Perf: Upcasting vertices from rigid to skinned during mesh combine.2219473075: Debug: GcAuthCmdNotifyProc: code 42219473075: Debug: Auth server returned response 02219473220: Debug: GcAuthCmdNotifyProc: code 42219473220: Debug: Auth server returned response 02219473348: Debug: GcAuthCmdNotifyProc: code 42219473367: Debug: MapLoader: BeginMap - 502219473395: Debug: MapLoader: Completed STATE_LOAD_CONTENT2219473406: Debug: Coherent Warning: PID: 13119 | -1 05:34:36.752853 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 972219473406: Debug: Coherent Warning: PID: 13119 | -1 05:34:36.752993 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 1002219473726: Debug: MsCli OnRecvMapData: Context Map Id: 502219473854: Debug: MapLoader: Completed STATE_LOAD_MANIFEST2219474366: Debug: MsCli OnRecvLoadMap: Load Map Id: 50, Context Map Id: 502219474366: Debug: MapLoader: Completed STATE_SERVER_WAIT2219474382: Debug: MapLoader: Completed STATE_MAP_DOWNLOAD2219475581: Debug: Material expected 3 textures but got 2.2219475582: Debug: Material expected 1 textures but got 2.2219475583: Debug: MapLoader: Completed STATE_MAP_STREAM2219475583: Debug: MsCli MsgSendMapLoaded: Map File Id: 191000 Context Map Id: 502219475723: Debug: MsCli OnRecvLoadAgents: Context Map Id: 502219475731: Error: NULL REWARD TRACK: D2B366DB-C230-E511-A22A-78E7D1936EF02219475731: Error: NULL REWARD TRACK: D2B366DB-C230-E5

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This morning's errors , to show the differences

Last login: Fri Dec 27 21:33:38 on ttys000/Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -log[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13792:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13794:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13795:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13796:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13797:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13798:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13799:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13800:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[13801:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13805:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0Renderer Log: [13806:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()[warn] kq_init: detected broken kqueue; not using.: Undefined error: 02019-12-28 10:20:34.260 GuildWars2[13789:1068247] pid(13789)/euid(501) is calling TIS/TSM in non-main thread environment, ERROR : This is NOT allowed. Please call TIS/TSM in main thread!!!

Please note the LAST error.

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Same issue here. Mac Pro (late 2013), 3.5GHZ 6-Core Intel Xeon E5, 16GB DDR3, AMD FirePro D300 2GB, MacOs 10.15.2

Resolved by dropping graphics down to low, then manually upping a few things to medium.

Sometimes when they start saying 'it is a hardware issue,' it means they have started dropping support for older graphics cards.

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The problem persists on my iMac (Retina 5K, 27-inch, Late 2015). The only way to stop it from crashing is to set graphics to "max performance" which turns everything off. Using "Auto Detect" on graphics causes the crash randomly. This is a poor work around and it is certainly not due to outdated graphics card. (AMD Radeon R9 M395 2 GB)

I hope they identify and fix the problem soon.

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@thaeodred.2673 said:Same issue here. Mac Pro (late 2013), 3.5GHZ 6-Core Intel Xeon E5, 16GB DDR3, AMD FirePro D300 2GB, MacOs 10.15.2

Resolved by dropping graphics down to low, then manually upping a few things to medium.

Sometimes when they start saying 'it is a hardware issue,' it means they have started dropping support for older graphics cards.

I have an iMac Pro and I’m still having problems. Pretty sure the graphics card is new enough that it can handle what GW2 dishes. Looks to me like the game is calling for stuff in locations that don’t exist. Probably a typo in the file name string somewhere.

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  • ArenaNet Staff

Hi all, I have a message from James Fulop:

Hey Mac players,

With the December 17th release we updated the compiler used to build the mac client from XCode 9.4 to XCode 10.2. This was a necessary change so we could notarize the game client with Apple (required by January 2020). Unfortunately the compiler update introduced some new client crashes that slipped by me. We haven’t found the exact problems yet, other than its in our graphics system. With the January 14th release I’m shipping some diagnostics to help figure out what’s going on. Looks like some players are having success by turning down some of their settings. I think just turning down Shaders should do it, but I can’t be sure since I haven’t been able to reproduce the problem.

If you get any of these crash messages you are most likely hitting what I am talking about. I’m working on it, sorry!

Assertion: nearDist < HUGE_EXTENT && farDist < HUGE_EXTENTAssertion: fabsf(position.x) < GR_LIGHT_HUGE_EXTENT && fabsf(position.y) < GR_LIGHT_HUGE_EXTENT && fabsf(position.z) < GR_LIGHT_HUGE_EXTENTSignal: Segmentation fault: 11 (addr=0x0000000000001794)Assertion: index < m_count

-James Fulop, Engine Programmer

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The error messages I saw after the December 17 release indicated missing or mis-indexed high quality textures. Now the January 14 release has it crashing repeatedly again and the error messages indicate something to do with shaders. I'm still using medium quality settings to work around the Wintersday crashes. Haven't tried changing the settings yet again to see if there is a way around this one. Can we just opt out of these special events if it means we can't even run the game at all?

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