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Download refuses to proceed! Please help!! [Merged]


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UPDATE!!!:I have fixed it!For future reference, it's very simple; here's how(it was 1 of 2 things):If you're on Windows 10 go to Control Panel>Network and Internet>Network and Sharing Center. On the left-hand side, click "Change adapter settings". This will open a new window of various connections. Right click the connection you are using and click on Properties, you'll be under the Networking tab in the next box that opens. UNCHECK QoS Packet Scheduler and make sure IPv6 is checked. You're done. For good measure, make sure you are using the Google DNS addresses.

Before I begin!!! Here is my log I got from using the -log command line

00000746: Perf: Build 10111300000746: Perf: 2019-12-23T03:49:10Z00000746: Perf: Platform 100000753: Perf: Archive has version 1 header00001041: Perf: Archive has version 1 header00001743: Perf: Deleted 0 old files.00001813: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00001814: Debug: WebBrowser: Skipping file CoherentUI64.dll00002148: Debug: Coherent Warning: PID: 6840 | 4492 03:49:11.927181 [6840:4492:ERROR:resource_bundle.cc(528)] Failed to load D:\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002148: Debug: Coherent Warning: PID: 6840 | 4492 03:49:11.928179 [6840:4492:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002637: Debug: Coherent Warning: PID: 6840 | 7756 03:49:12.427843 [9004:10748:ERROR:resource_bundle.cc(528)] Failed to load D:\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002637: Debug: Coherent Warning: PID: 6840 | 7756 03:49:12.427843 [9004:10748:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002712: Debug: Coherent Warning: PID: 6840 | 4492 03:49:12.502643 Requesting resource read for coui://web/launcher/arenanet/images/mini-dragon.raw.png with internal id 6 reported FAIL00002762: Debug: Web Message (launcher.js:2): onShowLauncher00002762: Debug: Web Message (launcher.js:2): onSetPreferences00002762: Debug: Web Message (launcher.js:2): onSetLanguage00002787: Debug: Web Message (launcher.js:2): onPasswordHash

The issue I am having is described as such:

When downloading the game, I got just passed "Playable" before it started giving me issues. The specific issue is complicated. When I open the launcher it will begin downloading. It will download a few files indicated by the "FILES REMAINING" indicator, and then it will stop. It SAYS it is still downloading files, indicated by the "DOWNLOADING" indicator. Yet, it never finishes even if I let it run for hours. In fact when I do let it run for hours, my computer will freeze OR the "FILES REMAINING" will totally disappear, all the while I am still at 0% downloaded. Now, before, it was not messing up in this way. It seems the longer I have tried to force it to download, the more glitchy it has become. The only way I can get it to actually download files properly is by opening and closing the launcher, which forces it to download 3-4 files and then hang again for eternity. Here are things I have attempted to remedy the issue:

Deleting ALL files associated with guild wars 2 INCLUDING: The cache files hidden in %temp%, the files hidden in%appdata%, the files in My Documents, the main game files, and the downloaded launcher

Completely redownloading the game from SCRATCH after the above^ steps

Allowing all the ports through my router

Using various, proper IPs with the -assetsrv command line

Allowing ALL ports by putting my router in DMZ Mode

Putting the IPs for the assetsrv in my host file in system32

Running as administrator

Running the repair tool multiple times

Using a VPN

Changing language

Starting the game and letting it stream all the files while I play (it streamed none as far as I am aware)

Changing the stream type in-game in the options to Max

Changing my DNS

Flushing my DNS

Allowing the app through my Firewall

Disabling FirewallIf I think of any more, I will add them.Some help with this would be amazing. Downloading on another computer isn't on the table. I really would like to play again :) I know this is most likely on my end.

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@Inculpatus cedo.9234 said:You can contact the Tech CS Team (and browse the Knowledge Base) via the 'Support' link above/below.

Good luck.

I already have and they are not responding (been 2 days). They gave me an immediate initial response, but nothing since. I am hoping someone on these forums is technologically inclined enough to understand what my issue might be!

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@Inculpatus cedo.9234 said:Well, the CS Team allows 72 hours for responses, so you should hear back soon.

Whilst you await a response, have you tried a VPN? Tried downloading directly from the source? (You should find that site posted in some of the other threads concerning difficulties with installation.)

Good luck.

As stated above, I have tried a VPN. Downloading directly from the source? Is there another, more direct way to download the game other than the launcher provided by ArenaNet?

Thank you.

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Your log is basically only showing that the launcher was started. The log is only saved periodically and when you close the launcher, so if you took that log while it was running, you need to do it again - let it attempt to download for a minute, then close it. That said, the log will only reveal which file it's stuck on, which at most you can try to access in your browser in hopes it'll give a better reason.

Possible problems are anti-virus/firewall/security software blocking the file it's attempting to download, or your ISP could be doing something similar, which would require a VPN to get around.

For the -assetsrv option, try:3.222.198.66(this is the primary server - for future reference, lookup the IP using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1)

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@Healix.5819 said:Your log is basically only showing that the launcher was started. The log is only saved periodically and when you close the launcher, so if you took that log while it was running, you need to do it again - let it attempt to download for a minute, then close it. That said, the log will only reveal which file it's stuck on, which at most you can try to access in your browser in hopes it'll give a better reason.

This is exactly how I did it, though. Let it run for a while and then closed it and the log you see is what I got, sadly. Not much information.

Possible problems are anti-virus/firewall/security software blocking the file it's attempting to download, or your ISP could be doing something similar, which would require a VPN to get around.

VPN straight up doesn't work as of right now. I've tried multiple different ones.

For the -assetsrv option, try:3.222.198.66(this is the primary server - for future reference, lookup the IP using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1)

I've tried this as well but I have not tried that specific IP. I will give it a whirl. Thank you kindly for a thoughtful response.EDIT: No dice. :/

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@DenRuss.6239 said:I have the same probleme but my download stuck at 35 % then the download rate go to 15mbs to 0kbs .. then get stuck

Yep I have a friend who has the same problem as this. 35% (where I got stuck) and stalls. Follow my fix (don't forget to disconnect and reconnect after you have applied the new settings) and restart the launcher, should be good to go. If you have any trouble let me know.> @"Healix.5819" said:

They fixed it by disabling the QoS packet scheduler and enabling IPv6 (under the adapter's properties) according to reddit.

Yeah that's my reddit post :) :P

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@"ZedTheGaimer.5981" said:UPDATE!!!:I have fixed it!For future reference, it's very simple; here's how(it was 1 of 2 things):If you're on Windows 10 go to Control Panel>Network and Internet>Network and Sharing Center. On the left-hand side, click "Change adapter settings". This will open a new window of various connections. Right click the connection you are using and click on Properties, you'll be under the Networking tab in the next box that opens. UNCHECK QoS Packet Scheduler and make sure IPv6 is checked. You're done. For good measure, make sure you are using the Google DNS addresses.

I advize everyone to refrain from using Google DNS.

Also, if this somehow indeed helps with the download of the game, I recommend you re-check the QoS Packet Scheduler once you are done with the download.

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@Ashantara.8731 said:

@"ZedTheGaimer.5981" said:UPDATE!!!:I have fixed it!For future reference, it's very simple; here's how(it was 1 of 2 things):If you're on Windows 10 go to Control Panel>Network and Internet>Network and Sharing Center. On the left-hand side, click "Change adapter settings". This will open a new window of various connections. Right click the connection you are using and click on Properties, you'll be under the Networking tab in the next box that opens. UNCHECK QoS Packet Scheduler and make sure IPv6 is checked. You're done. For good measure, make sure you are using the Google DNS addresses.

I advize everyone to refrain from using Google DNS.

Also, if this somehow indeed helps with the download of the game, I recommend you re-check the QoS Packet Scheduler once you are done with the download.

This is actually terrible advice on both counts. I've seen official tech support from ArenaNet tell people to use Google DNS.Also if you do any research on it, QoS Pack Scheduler is something anyone with minor Networking knowledge will tell you to turn off with every installation of Windows. It's a horrible feature.

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Zed I am getting the same thing. had to redownload the game 100000 times. it would get stuck on 6% playable then freeze up. uninstalled it and reinstalled it again. i did what you said with the control panel and im going to reinstall game again. This was all because I thought uninstalling it would STOP THE HIGH SPIKE PING I got since December 17 (Wintersday) patch. Im reinstalling again.. lets see what happens

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Ok this is my 4th download and it WILL NOT go past 33%. Ive tried everything. Over and Over reinstalling, uninstalling, taking firewall off, Ive done everything that was mentioned above and STILL CANNOT download past 33%. It says playable but when I try the loading screen just goes around and around and around. Is this because of the last patch on December 17 because that is when everything started happening. Please Anet what is going on. Does this mean I CANNOT play the game anymore or Do we have to wait for Wintersday to end and hopefully the next patch will work. Can we get some answers as to why people are having this same issue. Cannot download game again. This is a very good way to lose players :(

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It installs successfully, but when it goes to the 2nd installation (im guessing for the patches) it stops at 35%. What can I do.. Ive changed ethernet portals; disabled firewall; unchecked the QoS; cleaned all temp files everything out.. And still on the 2nd patch install it stops. Please Please help I miss playing GW2

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Same issue currently. Got a new PC set up, and when patching after first install the installer hangs up at 35%, well past "playable", but the client will crash if you attempt to launch the game.

Done all the troubleshooting as recommended. Probably just going to move the game file from my old PC to the new one at this point.

The launcher is definitely having some issues.

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This is definitely Game and Anet related since the Patch December 17 (Wintersday) Never seen so many people have the same issue and this is a great way to lose people from the game if they cannot download it. Ive done EVERYTHING that has been mentioned. I even went so far as repairing the files before I start the launcher to download the patches. Im just hoping when Anet comes back from vacation that this is all fixed and we can download it smoothly. Im just sad because im on vacation and really wanted to play.

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Adding myself to the list of people with the same issue.

I'vechanged QoS settingtried a different PC on the same networkdeleted gw2 cachedeleted .dat filetried a different HDD and SSDtried restarting the PCtried restarting router and modemtried allowing through firewall (and disabling firewall entirely)tried launching the game and playing while it downloadstried using a VPNtried everything under the sun and it refuses to download.

I quit the launcher and restarted it, and it starts at 0% which is normal, then it goes to 11%-12% and freezes again, after that it just consistently stays at 0% and the mpbs goes from 3mb/sec down to 200kbps and then backup to 3mpbs, every few minutes. When the download is working normally it downloads at 15mbps, but when this issue starts happening it locks itself to 2-3mpbs and even though the "Downloading: " number goes up, the actual file size in the guild wars 2 folder doesn't change. There is an issue with your launcher and it needs to be fixed. Blaming the ISP or people's set ups doesn't work when its a multitude of people that have the issue. I know no one here has said that yet, i'm just future proofing for the random "well maybe its your provider" or "it could be your router." The issue isn't with my stuff, its with the launcher. Please fix this. I've been around since GW1 and I played every beta for gw2 until release... the fact that I can't play the game at all is really starting to get under my skin.

UPDATE:

Here is my log file:

00000600: Perf: Build 10111300000600: Perf: 2019-12-29T19:37:15Z00000600: Perf: Platform 100000650: Perf: Archive has version 1 header00000920: Perf: Archive has version 1 header00001559: Perf: Deleted 0 old files.00001625: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00001626: Debug: WebBrowser: Skipping file CoherentUI64.dll00002079: Debug: Coherent Warning: PID: 16864 | 4552 19:37:17.119509 [16864:4552:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002079: Debug: Coherent Warning: PID: 16864 | 4552 19:37:17.120506 [16864:4552:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002483: Debug: Coherent Warning: PID: 16864 | 3732 19:37:17.547483 [19508:13056:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002483: Debug: Coherent Warning: PID: 16864 | 3732 19:37:17.547483 [19508:13056:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002568: Debug: Coherent Warning: PID: 16864 | 4552 19:37:17.636245 Requesting resource read for coui://web/launcher/arenanet/images/mini-dragon.raw.png with internal id 6 reported FAIL00002643: Debug: Web Message (launcher.js:2): onShowLauncher00002643: Debug: Web Message (launcher.js:2): onSetPreferences00002643: Debug: Web Message (launcher.js:2): onSetLanguage00002668: Debug: Web Message (launcher.js:2): onPasswordHash00018432: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600018439: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 0}00036478: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600036482: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 1; consecutive: 1}00054305: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600054306: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 2; consecutive: 2}00073154: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600073160: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 3}00092897: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600092897: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 4; consecutive: 4}00092901: Error: Connection-issues detected! Retrying...00114023: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600114030: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 5; consecutive: 5}00114030: Debug: Falling back to uncompressed file-download for 0x001658c5:0x001658c500130983: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600130988: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 5}00147979: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600147990: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 1; consecutive: 6}00165743: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600165746: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 2; consecutive: 7}00184768: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600184777: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 8}00190534: Perf: Counter; 30d.1m.socket inet msgs sent; {6}

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@"ReevezGod.8672" said:00184768: Error: Invalid Content-Range HTTP response for: 0x001658c5(u). Length: 42822986, Content-Range: bytes 0-94351335/9435133600184777: Error: Download failed for {0x001658c5:0x00000000->0x001658c5, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 8}

It's a bad patch server or something is interfering with your traffic. The file it downloaded was reported to be 42822986 bytes (40.8 MB), but it was supposed to be 94351336 bytes (89.9 MB). You can try to download this file through your browser if you want to compare:

http://assetcdn.101.arenanetworks.com/program/101/1/0/1464517

 

Alternatives:

 

With encryption (ignore the certification error):

https://assetcdn.101.arenanetworks.com/program/101/1/0/1464517

 

Primary server:

http://origincdn.101.arenanetworks.com/program/101/1/0/1464517[/spoiler]

Try a different patch server. These IPs are only valid for a few days and are for the primary servers (which wouldn't have an error, otherwise they all would):-assetsrv 52.202.155.150-assetsrv 100.24.171.100

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I had the same problem. I have searched several forums and found something from anet about changing languages at the installer to force download. I did that and was able to get close to 50% (I think..it restarts at each change) but it locked up again and I had gone through all the languages, and it would not start. I sent an email to anet about it and was gathering the documents they ask for about diagnostics and ended starting the .exe file by accident :) and it's working again. I initially stopped at 35% and was able to push it to 222K left before the language trick quit and am now at 146K and dropping. So far...so good...we'll see.

Update: IT WORKED!

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