Client Crashing on map load after full install completed

[Unicorn Luna.5204]

Hi all, PS Mods please move to tech support forum - I misclicked and didn't notice till I'd saved.

So I just got myself a new PC and I've been playing GW2 without problems for a few days. But today I left the client to finish downloading and when I came back the game will crash. Usually it happens instantly after a map finishes loading, but sometimes it will let me play for a few minutes before it crashes. I have removed the d3d9.dll for arcdps but it's still happening. Doesn't seem to matter if I run it in windowed mode or not. The problem replication as follows with crash log below:

1) Finished downloading files after having played with no problem.2) Loaded up my new weaver, played for about 2 minutes > Crash to desktop.3) Removed arcdps d3d9.dll from bin64 install directory > Login > select Weaver > Crash to desktop when map finished loading.4) Logged in on DH, loaded fine and worked for 2 mins > Crashed to desktop.5) Created Gw2 shortcut with target line -repair and ran the repair6) Repair program "Not responding" so I changed it to compatibility mode for windows 7 > it started fine and didn't freeze.7) Repair got stuck at around 75% so I closed it and open the client > It downloaded around 8000 files.8) Started up client > hit "Play" and then the screen went black except for a message about not being able to play at the current resolution (even though it was playing fine before).9) Changed -repair shortcut to -windowed shortcut > loaded up fine > played for about 2 minutes > Crashed to desktop (Edit: Actually maybe I switched to windowed fullscreen mode before it crashed)10) Tried a few different settings changed on nvidia/geforce control panel but nothing has fixed this11) Uninstalled Geforce experience > No change12) Deleted GW2 cache in appdata > No change on first startup attempt12) 7:53PM (UK time) I appear to be playing okay in windowed mode now. (1 hour after first posting, 5 hours since problem began)13) For science and convenience I switched to windowed fullscreen mode and haven't crashed yet... I will update if anything happens or tomorrow if nothing happens.14) 8:20PM Client disappeared while I was roller beetling across Brisban, I did notice some minor textures looking off-colour on the ground before this happened. No crash log, error report, anything. Just gone. Restarting and sticking with Windowed mode.15) 8:35PM Client disappeared again without changing from windowed mode. Will full restart, run repair again and leave it alone even if it gets stuck again...16) I ran repair which crashed at about 50%.17) Deleted local.dat after a few unsuccessful attempts at loading up a character and was able to login for a few minutes before a crash.18) 9:17PM Attempting repair again.

--> Error Logs <--Texture '0x03539b' dimensions too smallLoading '0x03539b' texture failedNULL REWARD TRACK: 13A54578-5966-E111-809D-78E7D1936EF0Failed to load texture '0x1c15c3': Unknown image file format.Texture decode failed.Loading '0x1c15c3' texture failedFailed to load texture '0x1c15c5': Unknown image file format.Loading '0x1c15c5' texture failedModel '0x1ad9ab' is not a valid model fileTexture '0x03539b' dimensions too smallLoading '0x03539b' texture failedFailed to load texture '0x1c15cb': Unknown image file format.Loading '0x1c15cb' texture failedTexture missing mip chain: 0x1af5dbModel '0x1ad9b7' is not a valid model fileCrashed at 18:41:25Z

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1380Version = 26.21.0014.4250Description = NVIDIA GeForce GTX 750 TiCompat = 0x00100800VidMem = 2048 MB

[Unicorn Luna.5204]

Crash log of the -repair client. I'm going to bed. I guess I will try a reinstall next but I'm hoping there's some other solution?

--> Crash <--Assertion: m_readOffset + m_readLength <= m_totalBytesFile: ......\Services\File3\FileArchive.cpp(1046)App: Gw2-64.exePid: 7864BaseAddr: 00007FF7BE810000ProgramId: 101Build: 102510When: 2020-03-08T21:23:40ZUptime: 0 days 0:09:53Flags: 0

--> System <--Name: 56bee961IpAddr: 192.168.42.6Processors: 4 [GenuineIntel:6:14:5]OSVersion: Windows 6.1 (64 bit)

--> System Memory <--Physical: 5217MB/ 8158MB 63%Paged: 5392MB/ 9438MB 57%Virtual: 134213177MB/134217727MB 3%Load: 36%CommitTotal: 4045MBCommitLimit: 9438MBCommitPeak: 7215MBSystemCache: 5286MBHandleCount: 58386ProcessCount: 153ThreadCount: 1580

--> Process Memory <--Private: 224MBWorkingSet: 229MBPeakWorkingSet: 322MBPageFaults: 54339142

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 169.71 5651
Programmer Data 82.78 755
Uncategorized 80.49 4141
Collections 48.09 72
Dictionary 48.09 41
I/O 34.43 542
Archive 27.09 48
Collide Havok 6.45 755
Collide 6.45 755
Download 5.65 13
File Service 1.24 12
Asset Service 0.44 464
Networking 0.10 12
Event 0.07 2
Game 0.05 56
Engine 0.02 12
Content 0.02 1
Threading 0.01 16
Model-Programmer 0.01 1
File Core 0.00 5
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
Text 0.00 1

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 80.49 4141
Dictionary 48.09 41
Archive 27.09 48
Collide Havok 6.45 755
Download 5.65 13
File Service 1.24 12
Asset Service 0.44 464
Networking 0.10 7
Event 0.07 2
Game 0.02 46
Content 0.02 1
Threading 0.01 16
Model-Programmer 0.01 1
Collections 0.01 24
Engine 0.01 6
File Core 0.00 5
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
Text 0.00 1
UI 0.00 14
Programmer Data 0.00 2
Agent 0.00 1
String 0.00 8

--> DllList <--00007FF7BE810000 - D:\Guild Wars 2\Gw2-64.exe00007FFC45B80000 - C:\Windows\SYSTEM32\ntdll.dll00007FFC45950000 - C:\Windows\System32\KERNEL32.DLL00007FFC433B0000 - C:\Windows\System32\KERNELBASE.dll00007FFC40880000 - C:\Windows\SYSTEM32\apphelp.dll00007FFBFA610000 - C:\Windows\SYSTEM32\AcLayers.DLL00007FFC45240000 - C:\Windows\System32\msvcrt.dll00007FFC43FE0000 - C:\Windows\System32\USER32.dll00007FFC42C00000 - C:\Windows\System32\win32u.dll00007FFC45550000 - C:\Windows\System32\GDI32.dll00007FFC43A90000 - C:\Windows\System32\gdi32full.dll00007FFC42B60000 - C:\Windows\System32\msvcp_win.dll00007FFC43890000 - C:\Windows\System32\ucrtbase.dll00007FFC45850000 - C:\Windows\System32\SHLWAPI.dll00007FFC43C30000 - C:\Windows\System32\combase.dll00007FFC45660000 - C:\Windows\System32\RPCRT4.dll00007FFC436C0000 - C:\Windows\System32\bcryptPrimitives.dll00007FFC452E0000 - C:\Windows\System32\ADVAPI32.dll00007FFC458B0000 - C:\Windows\System32\sechost.dll0000025F0A280000 - C:\Windows\SYSTEM32\sfc.dll00007FFC36BA0000 - C:\Windows\SYSTEM32\WINSPOOL.DRV00007FFC42A80000 - C:\Windows\System32\kernel.appcore.dll00007FFC43A60000 - C:\Windows\System32\bcrypt.dll00007FFC41370000 - C:\Windows\SYSTEM32\PROPSYS.dll00007FFC45140000 - C:\Windows\System32\OLEAUT32.dll00007FFC45A10000 - C:\Windows\System32\shcore.dll00007FFC41F70000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL00007FFC2E4F0000 - C:\Windows\SYSTEM32\sfc_os.DLL00007FFC2D7C0000 - C:\Windows\SYSTEM32\SortWindows61.dll00007FFC45210000 - C:\Windows\System32\IMM32.DLL00007FFC44A80000 - C:\Windows\System32\WS2_32.dll00007FFC41570000 - C:\Windows\SYSTEM32\VERSION.dll00007FFC43660000 - C:\Windows\System32\WINTRUST.dll00007FFC42AA0000 - C:\Windows\System32\MSASN1.dll00007FFC43740000 - C:\Windows\System32\CRYPT32.dll00007FFC3EE30000 - C:\Windows\SYSTEM32\WTSAPI32.dll00007FFC3F3A0000 - C:\Windows\SYSTEM32\WINMM.dll00007FFC454D0000 - C:\Windows\System32\PSAPI.DLL00007FFC44920000 - C:\Windows\System32\ole32.dll00007FFC44180000 - C:\Windows\System32\SHELL32.dll00007FFC3F370000 - C:\Windows\SYSTEM32\WINMMBASE.dll00007FFC42B10000 - C:\Windows\System32\cfgmgr32.dll00007FFC42C30000 - C:\Windows\System32\windows.storage.dll00007FFC42A60000 - C:\Windows\System32\profapi.dll00007FFC42AC0000 - C:\Windows\System32\powrprof.dll00007FFC42A50000 - C:\Windows\System32\UMPDC.dll00007FFC43A40000 - C:\Windows\System32\cryptsp.dll00007FFC415E0000 - C:\Windows\SYSTEM32\MSACM32.dll00007FFC36EC0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.657_none_17b0a85e6da0b266\gdiplus.dll00007FFC33290000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.657_none_2a27eafe46699ec9\COMCTL32.dll00007FFC2D630000 - C:\Windows\SYSTEM32\USP10.dll00007FFC2E4C0000 - C:\Windows\SYSTEM32\Secur32.dll00007FFC37A30000 - C:\Windows\SYSTEM32\MSIMG32.dll00007FFC42430000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL00007FFC42940000 - C:\Windows\SYSTEM32\SSPICLI.DLL00007FFC30320000 - C:\Windows\SYSTEM32\dbghelp.dll00007FFC41730000 - C:\Windows\SYSTEM32\dxcore.dll00007FFC40A40000 - C:\Windows\system32\uxtheme.dll00007FFC3D5D0000 - C:\Windows\SYSTEM32\cryptnet.dll00007FFC44B00000 - C:\Windows\System32\imagehlp.dll00007FFC41DD0000 - C:\Windows\system32\rsaenh.dll00007FFC41670000 - C:\Windows\SYSTEM32\gpapi.dll00007FFC44870000 - C:\Windows\System32\clbcatq.dll00007FFC41B60000 - C:\Windows\SYSTEM32\ntmarta.dll00007FFC2D610000 - C:\Windows\system32\napinsp.dll00007FFC299E0000 - C:\Windows\system32\pnrpnsp.dll00007FFC42260000 - C:\Windows\System32\mswsock.dll00007FFC41FB0000 - C:\Windows\SYSTEM32\DNSAPI.dll00007FFC44AF0000 - C:\Windows\System32\NSI.dll00007FFC414D0000 - C:\Windows\System32\winrnr.dll00007FFC3F0F0000 - C:\Windows\system32\NLAapi.dll00007FFC29610000 - C:\Windows\system32\wshbth.dll00007FFC3D0A0000 - C:\Windows\System32\fwpuclnt.dll00007FFC34A80000 - C:\Windows\System32\rasadhlp.dll00007FFC45390000 - C:\Windows\System32\msctf.dll00007FFC34520000 - C:\Windows\System32\TextInputFramework.dll00007FFC3D920000 - C:\Windows\System32\CoreUIComponents.dll00007FFC40670000 - C:\Windows\System32\CoreMessaging.dll00007FFC3DC50000 - C:\Windows\SYSTEM32\wintypes.dll00007FFC3D390000 - C:\Windows\SYSTEM32\WindowsCodecs.dll

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> SerialLoader0 Thread 0x1fa0 <--

--> Trace <--Pc Rt : Args00007ff7be9a207c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beadf345 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beae28a0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beabdfa8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beabe8c2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beb0e335 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7be998d01 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7beb27589 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffc45967bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffc45beced1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000001 rbx=00007ff7bfe0c5d8 rcx=000000df91bff470rdx=00007ff7bfe0c5d8 rsi=0000000000000416 rdi=00007ff7bfe0c7f0rip=00007ff7be9a201d rsp=000000df91bff410 rbp=00000000001b765dr8=0000000000000416 r9=000000df91bff930 r10=0000000000000000r11=000000df91bff930 r12=0000000000000000 r13=0000000000000000r14=0000025f1103a470 r15=0000000000000000cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF7BFE0C5B8 00007ff7beadfc70 00007ff7be816b40 00007ff7beae25e0 00007ff7beae1600rbx +0 00007FF7BFE0C5D8 2e2e5c2e2e5c2e2e 656369767265535c 5c33656c69465c73 68637241656c6946rbx+32 00007FF7BFE0C5F8 007070632e657669 2e65756575715f6d 3d20292864616548 00004c4c554e203drcx-32 000000DF91BFF450 00007ff7be9a201d 000000df91bff410 00000000001b765d 0000025f0a3a0000rcx +0 000000DF91BFF470 0000025f0c8547d0 0000000000000080 0000000000000000 000000df91bffc40rcx+32 000000DF91BFF490 0000000000000000 0000000000000000 00001f800010000f 0053002b002b0033rdx-32 00007FF7BFE0C5B8 00007ff7beadfc70 00007ff7be816b40 00007ff7beae25e0 00007ff7beae1600rdx +0 00007FF7BFE0C5D8 2e2e5c2e2e5c2e2e 656369767265535c 5c33656c69465c73 68637241656c6946rdx+32 00007FF7BFE0C5F8 007070632e657669 2e65756575715f6d 3d20292864616548 00004c4c554e203dr9-32 000000DF91BFF910 0000000000000000 00007ff7bf4d5900 0000000000000000 000000df91bffa70r9 +0 000000DF91BFF930 00000000001b765d 00007ff7be99564e 0000c2c92a7305e7 0000025f0c38d040r9+32 000000DF91BFF950 0000000000000004 0000025f0c38d040 0000000000002220 00007ff7beadf345

--> Code <--00007ff7be9a1ffd 488bf941 8bf0488d 0d5614c5 01488bda H..A..H..V...H.. 00007ff7be9a200d e87e73fe ff488d4c 2460ff15 1b733d01 .~s..H.L$...s=. 00007ff7be9a201d 488b8424 58010000 4c8d0564 a13e0148 H..$X...L..d.>.H00007ff7be9a202d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff7be9a203d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.00007ff7`be9a204d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--000000df91bff410 000000000000000f 0000000000000000 00001f800010000f 0053002b002b0033 ........................3.+.+.S. 000000df91bff430 000000df91bff450 000000df91bff470 0000000000000000 00007ffc45bca1c4 P.......p..................E....000000df91bff450 00007ff7be9a201d 000000df91bff410 00000000001b765d 0000025f0a3a0000 . ..............]v........:._... 000000df91bff470 0000025f0c8547d0 0000000000000080 0000000000000000 000000df91bffc40 .G.....................@.......000000df91bff490 0000000000000000 0000000000000000 00001f800010000f 0053002b002b0033 ........................3.+.+.S. 000000df91bff4b0 00000202002b002b 000000df91bffc40 0000000000000000 0000000000000000 +.+.....@.......................000000df91bff4d0 0000000000000000 0000000000000000 0000000000000000 0000000000000001 ................................ 000000df91bff4f0 000000df91bff470 00007ff7bfe0c5d8 00007ff7bfe0c5d8 000000df91bff410 p...............................000000df91bff510 00000000001b765d 0000000000000416 00007ff7bfe0c7f0 0000000000000416 ]v.............................. 000000df91bff530 000000df91bff930 0000000000000000 000000df91bff930 0000000000000000 0...............0...............000000df91bff550 0000000000000000 0000025f1103a470 0000000000000000 00007ff7`be9a201d ........p............... ......000000df91bff570 000000000000027f 0000000000000000 0000000000000000 0000ffff00001f80 ................................ 000000df91bff590 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff5b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff5d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff5f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff610 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff630 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff650 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff670 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff690 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff6b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff6d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000df91bff6f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000df91bff710 0000000000000000 00000000000431e8 0000000000000050 00007ff7be996ac7 .........1......P........j......000000df91bff730 0000000000000050 0000025f0a2e0000 0000000000000001 0000000000000088 P..........._................... 000000df91bff750 0000000000000060 00007ff7be9970f5 0000025f0a2e02d0 0000000000000000 ........p.........._........... 000000df91bff770 0000000000000050 0000000000000000 0000000000000008 0000000000000006 P...............................000000df91bff790 0000000000000060 00007ffc45bad04a 0000025f0a3a0000 00007ffc45bbba17.......J..E......:.......E....000000df91bff7b0 0000025f0a2e0000 000000df00000000 0000025f0c38d040 00007ffc`45bad04a ...............@.8._...J..E....000000df91bff7d0 000000002a730000 0000000045bd0000 0000000000000000 0000000000000000 ..s*.......E.................... 000000df91bff7f0 000000000000000c 00007ff7be99b91e 0000000000000000 0000000000000000 ................................

[Unicorn Luna.5204]

Hi mods please move this to tech support forum so maybe someone who can support me technically will look at this and maybe reply with something... I'm really hoping for a better solution than to spend the next week re-downloading the game :/

[Inculpatus cedo.9234]

For an individualized response, you can contact the Tech CS Team via the 'Support' link.

Good luck.

[Khisanth.2948]

@Nayaru.4716 said:6) Repair program "Not responding" so I changed it to compatibility mode for windows 7 > it started fine and didn't freeze.

Not responding is actually normal. You should have just left it alone. The reason you get the "Not responding" from windows is because when the program is in repair mode it ignores everything except that one task. As a result attempting to interact with the window will get little to no response from the program resulting in the "Not responding" status from windows.

If you really want to see if it is still doing anything you should check Resource Monitor's disk activity tab.

7) Repair got stuck at around 75% so I closed it and open the client > It downloaded around 8000 files.

As with above it makes a difference to know if it is actually stuck or simply ignoring your attempts at interacting with it.

@Nayaru.4716 said:--> Crash <--Assertion: m_readOffset + m_readLength <= m_totalBytesFile: ......\Services\File3\FileArchive.cpp(1046)App: Gw2-64.exe

It is always this error? That assertion failure means either the file or drive is corrupt or possibly something is interfering with disk reads. Might be some antivirus/other security program if it thinks GW2 is doing something it disagrees with. You can check the Windows Event Viewer to see if it is a drive issue.

[Unicorn Luna.5204]

Woah thanks so much for that info!

SO I've installed this on a D drive that is installed on the computer as the main C drive is only 116GB strong and the D is about 450GB - but I this was ok before i finished downloading the whole game. Perhaps something happened at the latter end of the download process.. I'll run repair in non-comp mode and leave it frozen for the rest of the day to confirm if it's actually freezing or if I'm just impatient. I most certainly am impatient.... but yes. Thank you =)

Edit: I checked the log and a few crashes had that error. The repair crashed again with it too. Sooo I guess I gotta reinstall. Oh well, here goes!

Update: I've re-installed to "Playable" and have been running just fine for the last hour using the same install directory. Will update again once the whole thing is completed.

Update 19th March: Fully downloaded and everything is working just fine. =)