koalala.4389 Posted March 19, 2020 Share Posted March 19, 2020 I am having a hard time logging in, keep giving me the error code 3023:1012:6:350 "The code you entered is invalid. Please check your information and try again" after entering email and password via client. Can't log in the game or gw2 website. I tried looking up the error code but couldn't find much info on it. I know my credentials are correct, changed password multiple time just to double check. I have tested on different devices but no luck.Other account have no problem logging in though. Anyone else having the same issue? Link to comment Share on other sites More sharing options...
Locce.8405 Posted March 19, 2020 Share Posted March 19, 2020 Yeah, a friend has the same problem. It's definitely the account that doesn't work, so it sounds like something only the support can fix. Link to comment Share on other sites More sharing options...
dualtigrex.6903 Posted March 19, 2020 Share Posted March 19, 2020 I'm having the same problem, although with my main-account. I can't login on the website either. Hence this alt-account.https://puu.sh/Fmtoc/157507b435.png Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 19, 2020 Share Posted March 19, 2020 Are you eu or na? Link to comment Share on other sites More sharing options...
Eva.6782 Posted March 19, 2020 Share Posted March 19, 2020 Same on my bf's account... mine works fine at least... Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 19, 2020 Author Share Posted March 19, 2020 @DemonSeed.3528 I am in EU playing in NA server. At least now I know I'm not the only one with this issue! Link to comment Share on other sites More sharing options...
Sinnerman.9168 Posted March 19, 2020 Share Posted March 19, 2020 I am having the same issue on my main account? Alt account goes right threw every time. I don't understand? Can you file a ticket from another account? Any help would be appreciated. I am in NA. Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 19, 2020 Author Share Posted March 19, 2020 @"Sinnerman.9168" You can submit a ticket anonymously without needing to log in. I submitted mine earlier today, just waiting for a reply :/https://help.guildwars2.com/hc/en-us/requests/new Just gotta click "submit your ticket anonymously" Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 19, 2020 Share Posted March 19, 2020 If anyone here gets it resolved let us know what you did Link to comment Share on other sites More sharing options...
kilowatts per second.1734 Posted March 19, 2020 Share Posted March 19, 2020 I'm getting the same error. I've submitted an anoymous ticket since i can't login to support under this account. Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 19, 2020 Author Share Posted March 19, 2020 It seems like there are quite a few of us affected by this issue. Anyone know if Anet released a statement on it? Link to comment Share on other sites More sharing options...
MoonMoon.1560 Posted March 19, 2020 Share Posted March 19, 2020 ya this is happening to i put in a ticket 5 hours ago thinking i was hacked. anyone get a reply yet about this? Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 19, 2020 Author Share Posted March 19, 2020 @MoonMoon.1560 My ticket was in 12 hours ago, just keep refreshing my mail waiting for a response. I've been waiting all week to play tonight :( Link to comment Share on other sites More sharing options...
MoonMoon.1560 Posted March 19, 2020 Share Posted March 19, 2020 damn i thought my account was hacked im still pissed when it happened to me i was in the middle of a game and bam dc and now i cant log in Link to comment Share on other sites More sharing options...
BananaCat.1208 Posted March 19, 2020 Share Posted March 19, 2020 Posting from my alt account. Same error started for me around 1am this morning, tried all the usual common error fixes and then several others. Submitted a ticket about 13 hours ago now, at least it's nice to know I'm not the only one! Phew. Link to comment Share on other sites More sharing options...
MoonMoon.1560 Posted March 19, 2020 Share Posted March 19, 2020 did u think ur account was hacked? Link to comment Share on other sites More sharing options...
MoonMoon.1560 Posted March 19, 2020 Share Posted March 19, 2020 i have tried to do the repai for gw2 but it didnt help. nut it might help for u guys Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 19, 2020 Author Share Posted March 19, 2020 @MoonMoon.1560 I think only support can help at this point :/ Guess we will have to wait to hear from them Link to comment Share on other sites More sharing options...
Alukah.2063 Posted March 19, 2020 Share Posted March 19, 2020 Friend is having the same issue since yesterday, and many people on Reddit as well. Link to comment Share on other sites More sharing options...
sjrmootwo.6198 Posted March 20, 2020 Share Posted March 20, 2020 I am getting the same error. I can log in fine from here on the 2nd account, and also just tried on my 3rd account on EU and that one can log in fine as well. Looking at my bank guild last online info I can see my main account logged out last night around 21 hours ago which is the correct time from when I logged out last night so I am pretty sure it is some issue support will need to look at. I have submitted an anonymous ticket since I cannot log in to submit a ticket on the affected account. Link to comment Share on other sites More sharing options...
kilowatts per second.1734 Posted March 20, 2020 Share Posted March 20, 2020 The ticket I submitted around lunch time today hasn't been updated yet. Link to comment Share on other sites More sharing options...
Titus.7694 Posted March 20, 2020 Share Posted March 20, 2020 I had the same issue, my account was flagged because of suspicious activity and they blocked it as a safety precaution. I gained my access back. I hope you are all able to get back in. Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 20, 2020 Share Posted March 20, 2020 @Titus.7694 said:I had the same issue, my account was flagged because of suspicious activity and they blocked it as a safety precaution. I gained my access back. I hope you are all able to get back in.You gained access back after a period of time or from contacting support? Link to comment Share on other sites More sharing options...
NekoRin.9240 Posted March 20, 2020 Share Posted March 20, 2020 Using my wife's account since mine has the same problem.All of you facing this issue, does it affect your oldest account? When did you open that account? Before or sometime around launch in August 2012? I'm suspecting a pattern based on what I've read here and on Reddit. Alt accounts unaffected and main ones getting locked out. Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 20, 2020 Share Posted March 20, 2020 You might be on to something there Link to comment Share on other sites More sharing options...
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