koalala.4389 Posted March 21, 2020 Author Share Posted March 21, 2020 @elRitmo.7869 oh really? That is odd indeed. I am wondering why some of our cases are more complicated or harder to work out than others. I barely have 10k achievement, and don't have much going on beside wvw. It's been about... 60hr? I don't mind it taking little longer, it is weekend after all with this virus around, I'm sure they are busy too. The part that gives me anxiety is that we haven't heard anything back from anet, and not knowing if my account will ever come back XD Link to comment Share on other sites More sharing options...
Outstanding Quality.4215 Posted March 21, 2020 Share Posted March 21, 2020 What is ANET going to do for people's accounts being held hostage for seemingly no reason? It also seems like resolution to this will be delayed due to social distancing and work from home orders that they've implemented. Pretty insane that they would lock up so many accounts without so much as an explanation or an official statement. Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 @koalala.4389Any news on your ticket yet? or still no answer? :( Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 21, 2020 Author Share Posted March 21, 2020 @elRitmo.7869Still nothing :( Maybe they are away for the weekend. XD Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 @koalala.4389I dont think so. they checked the ticket I wrote 8 hours ago. Link to comment Share on other sites More sharing options...
kittydoc.4207 Posted March 22, 2020 Share Posted March 22, 2020 Alright everyone, after 3 days, I finally got a response and access to my account again. It's the same thing a few other people have said. My account was "caught in an annual security review" I'm still baffled by the handling of this. The process feels disorganized and chaotic. Link to comment Share on other sites More sharing options...
NekoRin.9240 Posted March 22, 2020 Share Posted March 22, 2020 I have access to my main account back. Same response as the others that were posted. I sent them an email reply detailing my concerns, but I won't share more as I requested them to give a full and proper explanation and apology before escalating this on the community. Link to comment Share on other sites More sharing options...
Gwydion.1063 Posted March 22, 2020 Share Posted March 22, 2020 Just now getting access back to my account after almost 4 days without a word. Same story as everyone else with the security check. Although I was unable to post, I have been with you all here, in spirit. I hope everyone else get their accounts back asap. To be honest, I would like more of an explanation, myself. Something seems off. Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 22, 2020 Author Share Posted March 22, 2020 I got mine back as well!! I guess they were holding on to it so they resolve the cases all at once?? I don't know haha. Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 22, 2020 Share Posted March 22, 2020 This does seem like a serious issue, I am curious about the underlying problem leading up to it. Link to comment Share on other sites More sharing options...
Outstanding Quality.4215 Posted March 23, 2020 Share Posted March 23, 2020 I briefly regained access to my account: Thank you for contacting the Guild Wars 2 Support Team. We apologize for the wait as we have had a spike in our incoming tickets recently. This account was blocked in error, I have removed said block and you should be able to freely login now.Regards,GM Sparkle HeartGuild Wars 2 Support TeamAfter about 40 minutes, I was banned for 3 days for "Inappropriate Behavior." I barely had enough time to get my home instance and fractal CMs done let alone anything that could have gotten me banned.The most recent reply was:Thank you for getting back to us, I was just about to message you. We need to investigate the issue just a little more to ensure this account was not compromised. My sincere apologies for my mistake earlier as I was addressing the wrong account. We are actively working on this to resolve for you as quicky as possible and will get back to you as soon as we complete the investigation.Regards,GM Sparkle HeartGuild Wars 2 Support TeamI guess they are confused because I submitted the ticket on an alt account (I could not login to the website from my main which was giving me the same error). This just keeps getting more bizarre and frustrating. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 23, 2020 Share Posted March 23, 2020 @"Outstanding Quality.4215" said:I briefly regained access to my account: Thank you for contacting the Guild Wars 2 Support Team. We apologize for the wait as we have had a spike in our incoming tickets recently. This account was blocked in error, I have removed said block and you should be able to freely login now.Regards,GM Sparkle HeartGuild Wars 2 Support TeamAfter about 40 minutes, I was banned for 3 days for "Inappropriate Behavior." I barely had enough time to get my home instance and fractal CMs done let alone anything that could have gotten me banned.The most recent reply was:Thank you for getting back to us, I was just about to message you. We need to investigate the issue just a little more to ensure this account was not compromised. My sincere apologies for my mistake earlier as I was addressing the wrong account. We are actively working on this to resolve for you as quicky as possible and will get back to you as soon as we complete the investigation.Regards,GM Sparkle HeartGuild Wars 2 Support TeamI guess they are confused because I submitted the ticket on an alt account (I could not login to the website from my main which was giving me the same error). This just keeps getting more bizarre and frustrating.In the future, don't submit tickets from a different account. Use the 'Anonymous' feature. This will prevent any confusion about who is trying to access an account. Link to comment Share on other sites More sharing options...
Gambino.2109 Posted March 23, 2020 Share Posted March 23, 2020 At long last after nearly three days I got my account back..That was scary. seven years of guild wars nearly down the drain. Not sure what that was all about but I hope it never happens again Link to comment Share on other sites More sharing options...
Gwydion.1063 Posted March 23, 2020 Share Posted March 23, 2020 Most of the accounts affected seem to be older accounts that are connected with GW1. Idk if this helps anything, but it's what I've gathered. Link to comment Share on other sites More sharing options...
Raziel Dumas.9582 Posted March 23, 2020 Share Posted March 23, 2020 My password to get in the client wont work after trying to change it. It works on the website though and yes im putting in the same password for both. Link to comment Share on other sites More sharing options...
Pagan Highlander.5948 Posted March 24, 2020 Share Posted March 24, 2020 I had this same issue, didn't realize what it was before i found this post in the forums. It took them 4 days to rectify the problem. Give them time, they are fixing them as they can. with the coronavirus and them working and conferencing from home, just keeping the game up and running is a huge effort. i want to say thank you to all the ANET employees for doing their best under hard working conditions. For those with this problem, take the advice above submit an anonymous ticket and be patient. Link to comment Share on other sites More sharing options...
Outstanding Quality.4215 Posted March 24, 2020 Share Posted March 24, 2020 getting close to a week and my account is still locked. this is completely ridiculous. Link to comment Share on other sites More sharing options...
Outstanding Quality.4215 Posted March 27, 2020 Share Posted March 27, 2020 still locked out of my account...will I ever get some help? Link to comment Share on other sites More sharing options...
Outstanding Quality.4215 Posted March 28, 2020 Share Posted March 28, 2020 imagine restricting access to someone's account for over a week, giving them three different reasons (none of which makes much sense), and then not responding to tickets for 3 days going into a weekend...just imagine Link to comment Share on other sites More sharing options...
SweetPotato.7456 Posted March 28, 2020 Share Posted March 28, 2020 I've been unable to log in as well, have a rather detail account of what happen in my thread, 2 days ago. submitted ticket, no replay, and the error code include 3032, 7, 42 and 48 Edit, not exactly unable to log-in, i log in and gets those codes. and the funny thing is, last 2 days i could log in during my morning hours for a few hours and then it goes back to error codes.Deleting the Temp folder helped but then it went back to error codes. Link to comment Share on other sites More sharing options...
karuy.3427 Posted March 28, 2020 Share Posted March 28, 2020 no news since 10 days. my ticket must be killed by covid 19 :( This account is associated with GW1i'm in France and Karuy.3427 is my 2nd account still alive ^^ Link to comment Share on other sites More sharing options...
AddedValue.1587 Posted March 28, 2020 Share Posted March 28, 2020 Same for me .. I even made tickets in different languages hoping that maybe if I write the ticket in english the english support team would still be working .. but nope .. it seems like Covid has taken out all support functionalities ._. Link to comment Share on other sites More sharing options...
karuy.3427 Posted March 29, 2020 Share Posted March 29, 2020 " It looks like this account was reported during our regular account security review. After carefully analyzing this account, we decided to unblock it. You can now access our services again. "Nothing else, no sorry. we are only good to pay & shut. Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 31, 2020 Share Posted March 31, 2020 I'm surprised there are still some who haven't gotten their account access back. I still want to know what the real underlying issue is. I hate mysteries so I hope we eventually find out. Link to comment Share on other sites More sharing options...
SweetPotato.7456 Posted March 31, 2020 Share Posted March 31, 2020 @DemonSeed.3528 said:I'm surprised there are still some who haven't gotten their account access back. I still want to know what the real underlying issue is. I hate mysteries so I hope we eventually find out.More mystery for youMy Error 42, 7 , 3032 and 48 all server related happens more during sea/OCX hours. During NA prime time I can log in, with tiny occasion of Error 42, more Error 7 due to zerg encounter. Link to comment Share on other sites More sharing options...
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