Game keeps crashing giving me a "serious error has occurred..."

[heaRtlessGal.3540]

Already sent an error report to ArenaNet but no reply from them in any way whatsoever. Here's the error log:--> Crash <--Exception: c0000005
Memory at address 00000000`00000000 could not be writtenApp: Gw2-64.exePid: 16416BaseAddr: 00007FF7B13D0000ProgramId: 101Build: 103099When: 2020-04-05T13:40:26Z 2020-04-05T21:40:26+08:00Uptime: 0 days 0:00:40Flags: 0

--> System <--Name: 26db7172IpAddr: 192.168.0.179 10.128.44.164Processors: 4 [GenuineIntel:6:14:9]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 2565MB/ 8129MB 31%Paged: 15MB/32705MB 0%Virtual: 134191706MB/134217727MB 3%Load: 68%CommitTotal: 32690MBCommitLimit: 32705MBCommitPeak: 32705MBSystemCache: 2672MBHandleCount: 302662ProcessCount: 203ThreadCount: 2527

--> Process Memory <--Private: 695MBWorkingSet: 525MBPeakWorkingSet: 528MBPageFaults: 1171090

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 382.67 48809
Programmer Data 325.16 22974
Game 237.08 12081
Content 222.52 10074
VRAM 93.75 8816
VRAM - Gr Postproc 79.34 17
Uncategorized 49.80 24974
Collections 45.14 466
Dictionary 45.00 70
I/O 28.57 508
Archive 27.27 38
Engine 13.57 9539
Composite 12.55 1909
VRAM - DDI Shader 12.17 8792
Audio 8.07 468
Audio FMOD 8.01 344
Collide Havok 6.45 755
Collide 6.45 755
Gr 5.48 9057
VRAM - Gr Texture 2.25 4
Text 1.99 41
Gr Material 1.54 8800
Art Assets 1.26 106
File Service 1.24 12

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Content 222.52 10074
VRAM - Gr Postproc 79.34 17
Uncategorized 49.80 24974
Dictionary 45.00 70
Archive 27.27 38
Composite 12.55 1909
VRAM - DDI Shader 12.17 8792
Audio FMOD 8.01 344
Collide Havok 6.45 755
Gr 3.00 16
VRAM - Gr Texture 2.25 4
Text 1.99 41
Gr Material 1.54 8800
File Service 1.24 12
Uncategorized Tex 0.99 23
Gr Umbra 0.55 11
Packfile 0.43 106
Gr Model 0.27 9
UI Textures 0.26 75
Event 0.13 5
Networking 0.12 15
Collections 0.10 377
Web Browser 0.06 58
Asset Service 0.06 455

--> DllList <--00007FF7B13D0000 - D:\Games\Guild Wars 2\Gw2-64.exe00007FFF5BC40000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FFF59CF0000 - C:\WINDOWS\System32\KERNEL32.DLL00007FFF58D80000 - C:\WINDOWS\System32\KERNELBASE.dll00007FFF5A070000 - C:\WINDOWS\System32\USER32.dll00007FFF59BC0000 - C:\WINDOWS\System32\win32u.dll00007FFF5AF80000 - C:\WINDOWS\System32\GDI32.dll00007FFF599A0000 - C:\WINDOWS\System32\gdi32full.dll00007FFF59180000 - C:\WINDOWS\System32\msvcp_win.dll00007FFF59080000 - C:\WINDOWS\System32\ucrtbase.dll00007FFF5ADB0000 - C:\WINDOWS\System32\ADVAPI32.dll00007FFF5BA30000 - C:\WINDOWS\System32\msvcrt.dll00007FFF59DB0000 - C:\WINDOWS\System32\sechost.dll00007FFF5AE60000 - C:\WINDOWS\System32\RPCRT4.dll00007FFF5A220000 - C:\WINDOWS\System32\WS2_32.dll00007FFF58D20000 - C:\WINDOWS\System32\WINTRUST.dll00007FFF58B30000 - C:\WINDOWS\System32\MSASN1.dll00007FFF58BD0000 - C:\WINDOWS\System32\CRYPT32.dll00007FFF5AC20000 - C:\WINDOWS\System32\PSAPI.DLL00007FFF5B720000 - C:\WINDOWS\System32\ole32.dll00007FFF5A290000 - C:\WINDOWS\System32\combase.dll00007FFF59B40000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FFF5BB30000 - C:\WINDOWS\System32\OLEAUT32.dll00007FFF5B030000 - C:\WINDOWS\System32\SHELL32.dll00007FFF59030000 - C:\WINDOWS\System32\cfgmgr32.dll00007FFF5A650000 - C:\WINDOWS\System32\shcore.dll00007FFF54750000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FFF55600000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FFF55A10000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FFF59220000 - C:\WINDOWS\System32\windows.storage.dll00007FFF58B50000 - C:\WINDOWS\System32\profapi.dll00007FFF58B80000 - C:\WINDOWS\System32\powrprof.dll00007FFF58B00000 - C:\WINDOWS\System32\UMPDC.dll00007FFF5B880000 - C:\WINDOWS\System32\shlwapi.dll00007FFF557B0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll00007FFF58B10000 - C:\WINDOWS\System32\kernel.appcore.dll00007FFF59BF0000 - C:\WINDOWS\System32\cryptsp.dll00007FFF3D2B0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FFF51B80000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll00007FFF4F5A0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll00007FFF38BB0000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FFF51E40000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FFF442C0000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FFF584E0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FFF58A20000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FFF5AD80000 - C:\WINDOWS\System32\IMM32.DLL00007FFF3F900000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FFF59CC0000 - C:\WINDOWS\System32\bcrypt.dll00007FFF57770000 - C:\WINDOWS\SYSTEM32\dxcore.dll00007FFF56E80000 - C:\WINDOWS\system32\uxtheme.dll00007FFF5AFB0000 - C:\WINDOWS\System32\imagehlp.dll00007FFF57E80000 - C:\WINDOWS\system32\rsaenh.dll00007FFF57800000 - C:\WINDOWS\SYSTEM32\dxgi.dll00007FFF4E620000 - C:\WINDOWS\system32\nvspcap64.dll00007FFF57C10000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FFF57720000 - C:\WINDOWS\SYSTEM32\gpapi.dll00007FFF4F1C0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll00007FFF4DB70000 - C:\WINDOWS\SYSTEM32\inputhost.dll00007FFF56B80000 - C:\WINDOWS\SYSTEM32\CoreMessaging.dll00007FFF522D0000 - C:\WINDOWS\SYSTEM32\CoreUIComponents.dll00007FFF54F60000 - C:\WINDOWS\SYSTEM32\PROPSYS.dll00007FFF54930000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FFF5A700000 - C:\WINDOWS\System32\Setupapi.dll00007FFF58900000 - C:\WINDOWS\SYSTEM32\DEVOBJ.dll00007FFF111F0000 - C:\WINDOWS\system32\nvcuda.dll00007FFF53140000 - C:\WINDOWS\system32\nvapi64.dll00007FFF53090000 - C:\WINDOWS\SYSTEM32\mscms.dll00007FFF528C0000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll00007FFF589F0000 - C:\WINDOWS\SYSTEM32\USERENV.dll00007FFF5AB70000 - C:\WINDOWS\System32\clbcatq.dll00007FFF38D70000 - C:\WINDOWS\system32\napinsp.dll00007FFF38D50000 - C:\WINDOWS\system32\pnrpnsp.dll00007FFF58310000 - C:\WINDOWS\System32\mswsock.dll00007FFF58070000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FFF5A210000 - C:\WINDOWS\System32\NSI.dll00007FFF58020000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FFF38D40000 - C:\WINDOWS\System32\winrnr.dll00007FFF55410000 - C:\WINDOWS\system32\NLAapi.dll00007FFF38D20000 - C:\WINDOWS\system32\wshbth.dll00007FFF5AC30000 - C:\WINDOWS\System32\msctf.dll00007FFF4E450000 - C:\WINDOWS\System32\TextInputFramework.dll00007FFF52120000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FFF50D30000 - C:\WINDOWS\System32\fwpuclnt.dll00007FFF50C70000 - C:\Windows\System32\rasadhlp.dll00007FFF249D0000 - D:\Games\Guild Wars 2\bin64\CoherentUI64.dll00007FFF53670000 - C:\WINDOWS\SYSTEM32\d3d9.dll00007FFF573B0000 - C:\WINDOWS\SYSTEM32\dwmapi.dll00007FFF51D30000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL00007FFF49C00000 - C:\WINDOWS\System32\iertutil.dll00007FFF57EC0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll00007FFF4DF30000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll00007FFEF9BF0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvd3dumx.dll00007FFF58520000 - C:\WINDOWS\SYSTEM32\WINSTA.dll00007FFF12560000 - C:\Program Files\NVIDIA Corporation\Ansel\Tools\NvCamera64.dll00007FFF57710000 - C:\WINDOWS\SYSTEM32\HID.DLL00007FFF4E950000 - C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll00007FFF4E1B0000 - C:\WINDOWS\SYSTEM32\urlmon.dll00007FFF35430000 - C:\WINDOWS\SYSTEM32\DINPUT8.dll00007FFF3DED0000 - C:\WINDOWS\SYSTEM32\WININET.dll00007FFF560D0000 - C:\WINDOWS\SYSTEM32\d3d11.dll00007FFF175B0000 - C:\Program Files\NVIDIA Corporation\Ansel\Tools\d3dcompiler_47_64.dll00007FFF147F0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvwgf2umx.dll00007FFF557E0000 - C:\WINDOWS\SYSTEM32\dcomp.dll00007FFF53D40000 - C:\WINDOWS\System32\MMDevApi.dll00007FFF3C450000 - C:\WINDOWS\SYSTEM32\wdmaud.drv00007FFF55480000 - C:\WINDOWS\SYSTEM32\ksuser.dll00007FFF52880000 - C:\WINDOWS\SYSTEM32\AVRT.dll00007FFF53DC0000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL00007FFF496C0000 - C:\WINDOWS\SYSTEM32\msacm32.drv00007FFF496B0000 - C:\WINDOWS\SYSTEM32\midimap.dll00007FFF571A0000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll00007FFF10ED0000 - C:\Users\zaras\AppData\Roaming\Discord\0.0.306\modules\discord_hook\e3bbef833e\DiscordHook64.dll00007FFF56330000 - C:\WINDOWS\SYSTEM32\D3DCompiler_47.dll00007FFF49660000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll

--> Game Context <--MapId: 0Flags: 0x241ElapsedTime: 00:00:31

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> Thread 0x4808 <--

--> Trace <--Pc Rt : Args00007ff7b16dacc9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b15572d7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1f89f6f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1818e47 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1819465 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ed6b44 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ed685d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ed5e34 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ed5b29 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ed5bbf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1862ce0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1861262 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1540077 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b17312ae 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b172f55e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b172f1d9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b173086f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b172ebdc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1558f51 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b16e7f21 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007fff59d07bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007fff5bcaced1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000000 rbx=0000000000000001 rcx=0000000000c00000rdx=0000000000000000 rsi=0000000000c00000 rdi=0000000000000000rip=00007ff7b16dacc9 rsp=0000008ed42feef8 rbp=0000000000000001r8=0000000000c00000 r9=0000000000000000 r10=0000000000000016r11=0000000000000000 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=000001fc37c385a8cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010203

--> Code <--00007ff7b16daca9 f8800000 000f867c 0000000f ba25a83b .......|.....%.; 00007ff7b16dacb9 b3010173 228bc248 8bd7488b f9498bc8 ...s"..H..H..I..00007ff7b16dacc9 f3aa488b fa498bc3 c3666666 6666660f ..H..I...ffffff. 00007ff7b16dacd9 1f840000 0000000f 11014c03 c14883c1 ..........L..H..00007ff7b16dace9 104883e1 f04c2bc1 4d8bc849 c1e90774 .H...L+.M..I...t 00007ff7b16dacf9 36660f1f 4400000f 29010f29 41104881 6f..D...)..)A.H.

--> Stack <--0000008ed42feef8 00007ff7b15572d7 00007ff7b2949950 00007ff7b2949950 0000000000000000 .rU.....P.......P............... 0000008ed42fef18 0000000000000000 0000000000000001 00007ff7b1556d67 0000000000000003 ................gmU.............0000008ed42fef38 0000000000000000 0000000000005800 00007ff7b344ed70 000001fc6e8e0000 .........X......p.D........n.... 0000008ed42fef58 00007ff7b1557395 0000000000080000 00007ff7b154f249 00007678e4ef294a .sU.............I.T.....J)..xv..0000008ed42fef78 0000000000000000 000001fc41588050 00007ff7b344d270 00007ff7b344d270 ........P.XA....p.D.....p.D..... 0000008ed42fef98 00007ff7b1f89f6f 0000000000080000 0000000000000000 0000000000040000 o...............................0000008ed42fefb8 000001fc798a8ed0 0000000000000000 00007ff700000000 0000000000000031 ...y....................1....... 0000008ed42fefd8 000001fc00000000 000001fc37e86ab4 00007ff7b1818e47 00007ff7b344d270 .........j.7....G.......p.D.....0000008ed42feff8 00007ff7b2347559 43a3ec7bdfd62d4f a02fe7fda2fd93b5 000001fc33114f1d Yu4.....O-..{..C....../..O.3.... 0000008ed42ff018 0000008ed42ff0d0 000001fc37d1de8c 00007ff7b1819465 00007ff7b344d270 ../........7....e.......p.D.....0000008ed42ff038 0000008ed42ff0d0 000001fc37e86ab4 000001fc37e86a3c 000001fc37e86ab4 ../......j.7....<j.7.....j.7.... 0000008ed42ff058 00007ff7b1ed6b44 00007ff7fa0a9f70 00007ff7b344d1e0 000000000b00284b Dk......p.........D.....K(......0000008ed42ff078 000001fc37e86a3c 000000000000000b 0000000000000000 0000000000000000 <j.7............................ 0000008ed42ff098 000000000000284b 000001fc37c385a8 00007ff7b1ed685d 000001fc37c1006c K(.........7....]h......l..7....0000008ed42ff0b8 00007ff7b344d1e0 0000000000000000 0000000000000000 000000000b00284b ..D.....................K(...... 0000008ed42ff0d8 0000000000000002 0000000000000020 0000000000000058 00007ff7b344d1e0 ........ .......X.........D.....0000008ed42ff0f8 00007ff7b1ed5e34 000001fc37c1006c 0000000000000002 0000000000000020 4^......l..7............ ....... 0000008ed42ff118 000000000000000b 0000000000000000 00007ff700000001 000001fc0bb0fed0 ................................0000008ed42ff138 0000001400000014 0000000000000100 0000000000000001 00007ff7b30b6b54 ........................Tk...... 0000008ed42ff158 00007ff7b3168a20 0000000000000020 00007ff7b1ed5b29 000001fc792ee1a8 ....... .......)[.........y....0000008ed42ff178 00007ff7b344d1a0 00007ff7b344d1e0 0000000000000000 00007ff7b3168a20 ..D.......D............. ....... 0000008ed42ff198 0000000000000000 000001fc2bda6d78 00007ff7b2b81490 000001fc70b105f0 ........xm.+...............p....0000008ed42ff1b8 000001fc70b6dc40 00007ff7b30b6b54 0000000000000020 000001fc792ee1a8 @..p....Tk...... ..........y.... 0000008ed42ff1d8 00007ff7b1ed5bbf 000001fc2bda6d78 00007fff5bc7c4bf 000000000044007b .[......xm.+.......[....{.D.....0000008ed42ff1f8 0000000000000200 000001fc00000020 00007ff7b30b6b54 00007ff7b30b6b40 ........ .......Tk......@k...... 0000008ed42ff218 00007ff7b1862ce0 0000000400000020 00007ff7b30b6b54 000001fc792ee1a0 .,...... .......Tk.........y....0000008ed42ff238 000001fc6e810000 000001fc6e810320 000001fc2bda6df8 0000000000000200 ...n.... ..n.....m.+............ 0000008ed42ff258 000001fc6e810cc0 0000000000000008 0000000000000000 00000000000001f8 ...n............................0000008ed42ff278 0000000000000000 0000000000000000 0000000000000020 0000000000000200 ................ ............... 0000008ed42ff298 0000008ed42ff359 000001fc6e8e0000 00007fff5bc7ba17 000001fc6e810000 Y./........n.......[.......n....0000008ed42ff2b8 0000000000000000 00000000000001f8 000001fc00000000 0000000000000000 ................................ 0000008ed42ff2d8 000000000000000a 000001fc2974b480 00007ff7b2263d1f 000000000000000a ..........t).....=&.............

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1c82Version = 26.21.0014.3200Description = NVIDIA GeForce GTX 1050 TiCompat = 0x00100000VidMem = 0 MB

Any help is much appreciated, thanks!

[Inculpatus cedo.9234]

If you sent an in-game Bug Report, no response will be forthcoming, as indicated on the Bug Report window.

For an individualized response, you can contact the Tech CS Team via the 'Support' link above/below.

Good luck.

[Khisanth.2948]

You won't get any useful response from the CS team either since this is a problem with memory access. Even if you got a dev to reply they would need to dig through the debugger to get an idea where the problem might be. This is also at a time where CS is probably swamped with request while probably at reduced capacity, do you really want to add more load there for something that isn't going to get you anything useful anyway?

Edit: I do run into a similarish problem from time to time. Deleting the Local.dat (this will require you to redo your settings besides keybinds) fixes the problem but I have no idea why.

[Inculpatus cedo.9234]

You could try playing without the Discord overlay. Might help.

[Vegeta.2563]

What were you doing before this happened?

[Egregious.8043]

I just got a work-around from one of the techs named "Paul".He suggested to create a new user account on your machine (in my case Win 10), and do a fresh install on that account. My "serious error" problem went away and the game is happily installing.If I should have any problems running the game once I start running around again, I'll revisit this thread and update.

[Fuzzy Nave.4801]

So was there any solution to this garbage? Anytime I get to certain points pf quests or specifically the FIRST quest of one of the expansions, instant crash with this same report. So far, I see nothing helpful nor can I find anyway of getting in contact so I can my money back. What a waste...

I run an i7-9700k1080 FTW2 GPU16GB DDR4 ramASUS Rog Strix Z-390 mobo.

I should NOT be having these reoccurring problems or problems at all.

[Gussy.3907]

Never mind (old post)