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Crash on startup 'serious error'


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Hi,I'm unable to start this game, getting 'serious error has occured' crash on startup. Some time ago I was able to play GW2 without any problems, my PC passes the requirements (r5 3600, rtx 2070 16 gigs of ram) with newest drivers. I've tried repairing the game, rebooting my PC, reinstalling, clearing cache and registry. Thanks in advance for your help!

Here's my crash report:

--> Crash <--Exception: c000001d
App: Gw2-64.exePid: 16936BaseAddr: 00007FF785630000ProgramId: 101Build: 103099Module: d3d9.dllWhen: 2020-04-07T22:31:31Z 2020-04-08T00:31:31+02:00Uptime: 0 days 0:00:12Flags: 0

--> System <--Name: 5c8fce22IpAddr: 192.168.0.227Processors: 12 [AuthenticAMD:15:1:0]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 8108MB/16333MB 49%Paged: 11731MB/24269MB 48%Virtual: 134213152MB/134217727MB 3%Load: 50%CommitTotal: 12537MBCommitLimit: 24269MBCommitPeak: 27574MBSystemCache: 8664MBHandleCount: 115227ProcessCount: 246ThreadCount: 3516

--> Process Memory <--Private: 159MBWorkingSet: 138MBPeakWorkingSet: 215MBPageFaults: 836264

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 106.85 6487
Programmer Data 58.16 967
Uncategorized 42.24 4765
I/O 28.57 494
Archive 27.27 24
Collections 26.15 298
Dictionary 26.09 44
Collide 6.45 755
Collide Havok 6.45 755
Engine 3.10 24
Gr 3.08 13
File Service 1.24 12
Networking 0.14 25
Event 0.13 5
Gr Umbra 0.06 2
Asset Service 0.06 455
Game 0.05 56
Msg 0.02 10
Content 0.02 1
DDI 0.02 3
Threading 0.01 15
Model-Programmer 0.01 1
UI 0.00 24
Web Browser 0.00 10

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 42.24 4765
Archive 27.27 24
Dictionary 26.09 44
Collide Havok 6.45 755
Gr 3.00 2
File Service 1.24 12
Event 0.13 5
Networking 0.12 15
Collections 0.06 247
Gr Umbra 0.06 2
Asset Service 0.06 455
Game 0.02 46
Msg 0.02 10
Content 0.02 1
DDI 0.02 3
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
Web Browser 0.00 10
BTree 0.00 6
CharClient 0.00 5
Services 0.00 12
File Core 0.00 2
Text 0.00 1

--> DllList <--00007FF785630000 - F:\Gry\Guild Wars 2\Gw2-64.exe00007FFC3A020000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FFC38EE0000 - C:\WINDOWS\System32\KERNEL32.DLL00007FFC37C70000 - C:\WINDOWS\System32\KERNELBASE.dll00007FFC38C70000 - C:\WINDOWS\System32\USER32.dll00007FFC36FB0000 - C:\WINDOWS\System32\win32u.dll00007FFC39E30000 - C:\WINDOWS\System32\GDI32.dll00007FFC36FE0000 - C:\WINDOWS\System32\gdi32full.dll00007FFC37180000 - C:\WINDOWS\System32\msvcp_win.dll00007FFC37F20000 - C:\WINDOWS\System32\ucrtbase.dll00007FFC38A50000 - C:\WINDOWS\System32\ADVAPI32.dll00007FFC38BD0000 - C:\WINDOWS\System32\msvcrt.dll00007FFC38130000 - C:\WINDOWS\System32\sechost.dll00007FFC381D0000 - C:\WINDOWS\System32\RPCRT4.dll00007FFC384B0000 - C:\WINDOWS\System32\WS2_32.dll00007FFC37220000 - C:\WINDOWS\System32\WINTRUST.dll00007FFC36EF0000 - C:\WINDOWS\System32\MSASN1.dll00007FFC2F860000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FFC373A0000 - C:\WINDOWS\System32\CRYPT32.dll00007FFC33A60000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FFC33180000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FFC39E60000 - C:\WINDOWS\System32\PSAPI.DLL00007FFC39E80000 - C:\WINDOWS\System32\ole32.dll00007FFC39AF0000 - C:\WINDOWS\System32\combase.dll00007FFC33A30000 - C:\WINDOWS\SYSTEM32\winmmbase.dll00007FFC37280000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FFC37350000 - C:\WINDOWS\System32\cfgmgr32.dll00007FFC38E10000 - C:\WINDOWS\System32\OLEAUT32.dll00007FFC39320000 - C:\WINDOWS\System32\SHELL32.dll00007FFC39A40000 - C:\WINDOWS\System32\shcore.dll00007FFC374F0000 - C:\WINDOWS\System32\windows.storage.dll00007FFC36F80000 - C:\WINDOWS\System32\profapi.dll00007FFC36F30000 - C:\WINDOWS\System32\powrprof.dll00007FFC36EE0000 - C:\WINDOWS\System32\UMPDC.dll00007FFC389F0000 - C:\WINDOWS\System32\shlwapi.dll00007FFC36F10000 - C:\WINDOWS\System32\kernel.appcore.dll00007FFC37300000 - C:\WINDOWS\System32\cryptsp.dll00007FFC167B0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FFC16B80000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll00007FFC160B0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll00007FFC17A60000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FFC33870000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FFC2D080000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FFC368C0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FFC36DD0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FFC39A10000 - C:\WINDOWS\System32\IMM32.DLL00007FFC2EFC0000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FFC37320000 - C:\WINDOWS\System32\bcrypt.dll00007FFC35B30000 - C:\WINDOWS\SYSTEM32\dxcore.dll00007FFC35120000 - C:\WINDOWS\system32\uxtheme.dll00007FFC2F7F0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll00007FFC39300000 - C:\WINDOWS\System32\imagehlp.dll00007FFC36260000 - C:\WINDOWS\system32\rsaenh.dll00007FFBFE6B0000 - C:\WINDOWS\system32\nvspcap64.dll00007FFC36020000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FFC35AE0000 - C:\WINDOWS\SYSTEM32\gpapi.dll0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll00007FFC38FA0000 - C:\WINDOWS\System32\clbcatq.dll00007FFC16630000 - C:\WINDOWS\system32\napinsp.dll00007FFC11F70000 - C:\WINDOWS\system32\pnrpnsp.dll00007FFC366F0000 - C:\WINDOWS\System32\mswsock.dll00007FFC36440000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FFC39E70000 - C:\WINDOWS\System32\NSI.dll00007FFC36400000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FFC16620000 - C:\WINDOWS\System32\winrnr.dll00007FFC33850000 - C:\WINDOWS\system32\NLAapi.dll00007FFC0E680000 - C:\WINDOWS\system32\wshbth.dll00007FFC23F40000 - C:\WINDOWS\System32\fwpuclnt.dll00007FFC27360000 - C:\Windows\System32\rasadhlp.dll00007FFC38370000 - C:\WINDOWS\System32\msctf.dll00007FFC2CFA0000 - C:\WINDOWS\System32\TextInputFramework.dll00007FFC32130000 - C:\WINDOWS\System32\CoreUIComponents.dll00007FFC34A00000 - C:\WINDOWS\System32\CoreMessaging.dll00007FFC33320000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FFC31620000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FFC21240000 - F:\Gry\Guild Wars 2\bin64\CoherentUI64.dll00007FFC2C060000 - C:\WINDOWS\SYSTEM32\d3d9.dll00007FFC35650000 - C:\WINDOWS\SYSTEM32\dwmapi.dll00007FFC16DB0000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL00007FFC362A0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll00007FFC2BEA0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8c5e3f480513d171\nvldumdx.dll00007FFBEDDC0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8c5e3f480513d171\nvd3dumx.dll00007FFC2C570000 - C:\WINDOWS\SYSTEM32\nvapi64.dll00007FFC38520000 - C:\WINDOWS\System32\SETUPAPI.dll00007FFC35BC0000 - C:\WINDOWS\SYSTEM32\dxgi.dll00007FFC36D70000 - C:\WINDOWS\SYSTEM32\WINSTA.dll00007FFC34820000 - C:\WINDOWS\SYSTEM32\dcomp.dll

--> Game Context <--MapId: 0Flags: 0x241ElapsedTime: 00:00:10

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> Thread 0x5244 <--

--> Trace <--Pc Rt : Args00007ffc2c10c8c3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785808d85 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785808270 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785807325 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785802cd1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785801c3d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7857cac10 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7857c7358 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7857c6c4d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff786138005 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785ac884b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785ac0d7b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7857a0053 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7859912ae 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff78598f55e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff78598f1d9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff78599086f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff78598ebdc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7857b8f51 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff785947f21 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffc38ef7bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffc3a08ced1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000016 rbx=0000000000000000 rcx=0000000000000000rdx=000001fedf416048 rsi=000001fed155984c rdi=000001fedf416040rip=00007ffc2c10c8c3 rsp=0000000101cff090 rbp=0000000000000000r8=0000000000000000 r9=000001fedf416048 r10=0000000000000002r11=0000000101cff0d8 r12=0000000000000000 r13=0000000000000000r14=000000000000004b r15=0000000000000001cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283

rdx-32 000001FEDF416028 1036572c5778282a 0000000000000000 0000000000000010 000001fedf41a660rdx +0 000001FEDF416048 ffffffffffffffff 00000001fffffffe 0000000000005244 0000000000000000rdx+32 000001FEDF416068 00000000020007d0 0000524400000001 000001fedf416040 0000000000000000r9-32 000001FEDF416028 1036572c5778282a 0000000000000000 0000000000000010 000001fedf41a660r9 +0 000001FEDF416048 ffffffffffffffff 00000001fffffffe 0000000000005244 0000000000000000r9+32 000001FEDF416068 00000000020007d0 0000524400000001 000001fedf416040 0000000000000000

--> Code <--00007ffc2c10c8a3 4424248b 84391c03 00008944 24288b84 D$$..9.....D$(.. 00007ffc2c10c8b3 39200300 00894424 2c0f1044 24e93b37 9 ....D$,..D$.;700007ffc2c10c8c3 febfeb23 41b99308 00004c8d 05cc9a0b ...#A.....L..... 00007ffc2c10c8d3 00488d15 d5a90b00 b9efbead dee8938d .H..............00007ffc2c10c8e3 f8ffbb6c 08768848 8d4c2430 e86034f6 ...l.v.H.L$0.4.00007ffc`2c10c8f3 ff488b6c 24588bc3 488b5c24 50488b74 .H.l$X..H.\$PH.t

--> Stack <--0000000101cff090 0000000000000002 00007ff7857c5d79 00006e4400000001 00007ff700000001 ........y]|.........Dn.......... 0000000101cff0b0 0000043800000780 000000160000003b 000001fedf416048 0000000000000000 ....8...;.......HA............. 0000000101cff0d0 0000000000000000 00007ff785808d85 000001fed1556400 0000000101cff1e0 .................dU.............0000000101cff0f0 0000000000000000 0000000000000001 0000000000000000 00007ff700000000 ................................ 0000000101cff110 000000000000005a 0000000000000000 0000000000000000 0000003b00000000 Z...........................;...0000000101cff130 0000000100000001 00007ffc38c8422d 0000043800000780 0000000100000016 ........-B.8........8........... 0000000101cff150 0000000000000000 0000000000000001 0000000000090d3e 0000000100000000 ................>...............0000000101cff170 000000000000004b 000000000000003b 000001fedea5b680 0000000101cff1b0 K.......;....................... 0000000101cff190 0000000101cff1a0 00007ffc38c831c7 0000000000090d00 0000000080061081 .........1.8....................0000000101cff1b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff1d0 0000000000000000 0000000000000000 78646d75646c766e 657473006c6c642e ................nvldumdx.dll.ste0000000101cff1f0 766972445c32336d 5c65726f74537265 6f706552656c6946 6e5c79726f746973 m32\DriverStore\FileRepository\n 0000000101cff210 666e692e69646d76 385f3436646d615f 3038346633653563 5c31373164333135 vmdi.inf_amd64_8c5e3f480513d171\0000000101cff230 78646d75646c766e 000000006c6c642e 0000000000000000 0000000000000000 nvldumdx.dll.................... 0000000101cff250 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff270 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff290 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff2b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff2d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff2f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff310 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff330 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff350 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff370 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff390 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff3b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff3d0 0000000000000000 0000000000000000 472041494449564e 52206563726f4665 ................NVIDIA GeForce R0000000101cff3f0 0030373032205854 0000000000000000 0000000000000000 0000000000000000 TX 2070......................... 0000000101cff410 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff430 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000101cff450 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000101cff470 0000000000000000 0000000000000000 0000000000000000 00000000`00000000 ................................

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1f02Version = 26.21.0014.4575Description = NVIDIA GeForce RTX 2070Compat = 0x00100000VidMem = 0 MB

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