Please help - game not starting - tried repair and windowed as well

[sNap.1320]

I am trying to run the game but it insta crashes when i hit Play. if i try to run it -windowed it gives an crash message.Please help.Crash message bellow:

---

--> Crash <--Exception: c0000005
Memory at address 00000000`00000028 could not be readApp: Gw2-64.exePid: 1696BaseAddr: 00007FF684B70000ProgramId: 101Build: 103585Module: nvd3dumx.dllWhen: 2020-04-29T06:30:38Z 2020-04-29T09:30:38+03:00Uptime: 0 days 0:06:02Flags: 0

--> System <--Name: e89ab979IpAddr: 192.168.100.43Processors: 4 [GenuineIntel:6:14:9]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 12681MB/16338MB 77%Paged: 16842MB/22226MB 75%Virtual: 134213123MB/134217727MB 3%Load: 22%CommitTotal: 5383MBCommitLimit: 22226MBCommitPeak: 7420MBSystemCache: 3232MBHandleCount: 72983ProcessCount: 169ThreadCount: 2660

--> Process Memory <--Private: 156MBWorkingSet: 136MBPeakWorkingSet: 225MBPageFaults: 1430082

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 106.93 6542
Programmer Data 58.21 963
Uncategorized 42.28 4824
I/O 28.63 494
Archive 27.33 24
Collections 26.15 297
Dictionary 26.09 44
Collide 6.45 755
Collide Havok 6.45 755
Engine 3.10 24
Gr 3.08 13
File Service 1.24 12
Event 0.13 5
Networking 0.13 22
Gr Umbra 0.06 2
Asset Service 0.06 455
Game 0.05 56
Content 0.02 1
DDI 0.02 3
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
UI 0.00 24
Web Browser 0.00 10

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 42.28 4824
Archive 27.33 24
Dictionary 26.09 44
Collide Havok 6.45 755
Gr 3.00 2
File Service 1.24 12
Event 0.13 5
Networking 0.11 13
Collections 0.06 246
Gr Umbra 0.06 2
Asset Service 0.06 455
Game 0.02 46
Content 0.02 1
DDI 0.02 3
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
Engine 0.01 6
Web Browser 0.00 10
BTree 0.00 6
CharClient 0.00 5
Services 0.00 12
File Core 0.00 2
Text 0.00 1

--> DllList <--00007FF684B70000 - E:\Games\Guild Wars 2\Gw2-64.exe00007FF8FDBE0000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FF8FCC90000 - C:\WINDOWS\System32\KERNEL32.DLL00007FF8FB8D0000 - C:\WINDOWS\System32\KERNELBASE.dll00007FF8FCD50000 - C:\WINDOWS\System32\USER32.dll00007FF8FBB80000 - C:\WINDOWS\System32\win32u.dll00007FF8FC990000 - C:\WINDOWS\System32\GDI32.dll00007FF8FADF0000 - C:\WINDOWS\System32\gdi32full.dll00007FF8FB810000 - C:\WINDOWS\System32\msvcp_win.dll00007FF8FACF0000 - C:\WINDOWS\System32\ucrtbase.dll00007FF8FBD60000 - C:\WINDOWS\System32\ADVAPI32.dll00007FF8FDB00000 - C:\WINDOWS\System32\msvcrt.dll00007FF8FCEF0000 - C:\WINDOWS\System32\sechost.dll00007FF8FD9E0000 - C:\WINDOWS\System32\RPCRT4.dll00007FF8FD8F0000 - C:\WINDOWS\System32\WS2_32.dll00007FF8FBC30000 - C:\WINDOWS\System32\WINTRUST.dll00007FF8FAB50000 - C:\WINDOWS\System32\MSASN1.dll00007FF8F5400000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FF8F6BC0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FF8EDFC0000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FF8FAB70000 - C:\WINDOWS\System32\CRYPT32.dll00007FF8FC9C0000 - C:\WINDOWS\System32\PSAPI.DLL00007FF8FC750000 - C:\WINDOWS\System32\ole32.dll00007FF8EDF90000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll00007FF8FD5B0000 - C:\WINDOWS\System32\combase.dll00007FF8FAF90000 - C:\WINDOWS\System32\cfgmgr32.dll00007FF8FBBB0000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FF8FBC90000 - C:\WINDOWS\System32\OLEAUT32.dll00007FF8FBEC0000 - C:\WINDOWS\System32\SHELL32.dll00007FF8FC640000 - C:\WINDOWS\System32\shcore.dll00007FF8FB090000 - C:\WINDOWS\System32\windows.storage.dll00007FF8FAB20000 - C:\WINDOWS\System32\profapi.dll00007FF8FAAD0000 - C:\WINDOWS\System32\powrprof.dll00007FF8FAAA0000 - C:\WINDOWS\System32\UMPDC.dll00007FF8FC930000 - C:\WINDOWS\System32\shlwapi.dll00007FF8FAAB0000 - C:\WINDOWS\System32\kernel.appcore.dll00007FF8FB8B0000 - C:\WINDOWS\System32\cryptsp.dll00007FF8F3970000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FF8CCE10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.815_none_17aeac266da278c2\gdiplus.dll00007FF8CC280000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.815_none_2a24171e466d06cd\COMCTL32.dll00007FF8C4EF0000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FF8DABA0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FF8F12C0000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FF8FA4E0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FF8FA990000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FF8FC610000 - C:\WINDOWS\System32\IMM32.DLL00007FF8F9330000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FF8FACC0000 - C:\WINDOWS\System32\bcrypt.dll00007FF8F9710000 - C:\WINDOWS\SYSTEM32\dxcore.dll00007FF8F89F0000 - C:\WINDOWS\system32\uxtheme.dll00007FF8F50E0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll00007FF8FBE90000 - C:\WINDOWS\System32\imagehlp.dll00007FF8F9E80000 - C:\WINDOWS\system32\rsaenh.dll00007FF8AA900000 - C:\WINDOWS\system32\nvspcap64.dll00007FF8F9B00000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FF8F96C0000 - C:\WINDOWS\SYSTEM32\gpapi.dll00007FF8FBE10000 - C:\WINDOWS\System32\coml2.dll00007FF8FCB10000 - C:\WINDOWS\System32\clbcatq.dll00007FF8C4DB0000 - C:\WINDOWS\system32\napinsp.dll00007FF8C63E0000 - C:\WINDOWS\system32\pnrpnsp.dll00007FF8FA310000 - C:\WINDOWS\System32\mswsock.dll00007FF8FA060000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FF8FBEB0000 - C:\WINDOWS\System32\NSI.dll00007FF8FA020000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FF8C63D0000 - C:\WINDOWS\System32\winrnr.dll00007FF8F68B0000 - C:\WINDOWS\system32\NLAapi.dll00007FF8C71C0000 - C:\WINDOWS\system32\wshbth.dll00007FF8F5F80000 - C:\WINDOWS\System32\fwpuclnt.dll00007FF8F4790000 - C:\Windows\System32\rasadhlp.dll00007FF8FC9D0000 - C:\WINDOWS\System32\msctf.dll00007FF8EC2B0000 - C:\WINDOWS\System32\TextInputFramework.dll00007FF8F81C0000 - C:\WINDOWS\System32\CoreMessaging.dll00007FF8ECCC0000 - C:\WINDOWS\System32\CoreUIComponents.dll00007FF8F66D0000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FF8EBFE0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FF8B1150000 - E:\Games\Guild Wars 2\bin64\CoherentUI64.dll00007FF8CF7C0000 - C:\WINDOWS\SYSTEM32\d3d9.dll00007FF8F8F20000 - C:\WINDOWS\SYSTEM32\dwmapi.dll00007FF8F6F60000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL00007FF8F15E0000 - C:\WINDOWS\System32\iertutil.dll00007FF8F9EC0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll00007FF8E0D40000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll00007FF8A09A0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvd3dumx.dll00007FF8EEBC0000 - C:\WINDOWS\SYSTEM32\nvapi64.dll00007FF8FD140000 - C:\WINDOWS\System32\SETUPAPI.dll00007FF8F97A0000 - C:\WINDOWS\SYSTEM32\dxgi.dll00007FF8F9B70000 - C:\WINDOWS\SYSTEM32\WINSTA.dll00007FF8F73A0000 - C:\Windows\System32\MSISIP.DLL00007FF8F6B80000 - C:\Windows\System32\wshext.dll00007FF8F6B30000 - C:\Windows\System32\AppxSip.dll00007FF8B69D0000 - C:\WINDOWS\SYSTEM32\OpcServices.DLL00007FF8F9890000 - C:\WINDOWS\SYSTEM32\tdh.dll00007FF8F38C0000 - C:\WINDOWS\SYSTEM32\XmlLite.dll00007FF8EF0B0000 - C:\WINDOWS\SYSTEM32\urlmon.dll00007FF8F9730000 - C:\WINDOWS\SYSTEM32\mintdh.dll00007FF8F6B20000 - C:\Windows\System32\WindowsPowerShell\v1.0\pwrshsip.dll00007FF8F6B10000 - C:\Windows\System32\EsdSip.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> Thread 0x1f84 <--

--> Trace <--Pc Rt : Args00007ff8a14a7646 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8a13dcbde 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8a13d7d7d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8a13f9bdd 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8a1735580 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8fcca7bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8fdc4ce51 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000000 rbx=00000153d36c9ef0 rcx=0000000000000000rdx=00000153d3bb2d80 rsi=0000000000000000 rdi=000000429affd6d0rip=00007ff8a14a7646 rsp=000000429b7fe900 rbp=00000153d4460800r8=00000153d3bb2d80 r9=0000000000000000 r10=00007ff8aab6ef80r11=000000429b7fe8f0 r12=0000000000000000 r13=0000000000000002r14=0000000000000000 r15=00000153d3abb604cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rbx-32 00000153D36C9ED0 a62beb075ffc415e 1126b759cb928ddf 00000153d36e95e0 00000153d36c9ee0rbx +0 00000153D36C9EF0 00000153d34a0800 00000153d34a0800 00007ff8a147de10 00007ff8a147dec0rbx+32 00000153D36C9F10 00007ff8a147e030 00007ff8a147e200 00007ff8a147e2d0 00007ff8a147e440rdx-32 00000153D3BB2D60 0000000000000000 910031004f4ca23f 4847464544434241 00000153d3bb2d70rdx +0 00000153D3BB2D80 5857565573655243 0000000000000000 0000000000000000 00000153d34a0800rdx+32 00000153D3BB2DA0 3332313000000000 00000153c1c4bec0 0000000000000010 0000000000000000r8-32 00000153D3BB2D60 0000000000000000 910031004f4ca23f 4847464544434241 00000153d3bb2d70r8 +0 00000153D3BB2D80 5857565573655243 0000000000000000 0000000000000000 00000153d34a0800r8+32 00000153D3BB2DA0 3332313000000000 00000153c1c4bec0 0000000000000010 0000000000000000

--> Code <--00007ff8a14a7626 8bc6898b 18070000 eb75a802 7415488b .........u..t.H. 00007ff8a14a7636 83600700 00488b57 30488b8b 50070000 ....H.W0H..P... 00007ff8a14a7646 ff50288b c6eb58e8 1e6b0e00 448b05d7 .P(...X..k..D...00007ff8a14a7656 38960033 f665488b 0c255800 00004c8b 8..3.eH..%X...L. 00007ff8a14a7666 c848b8fe fefefefe fefefeba 08000000 .H..............00007ff8`a14a7676 89742430 48894424 204a8b0c c1488944 .t$0H.D$ J...H.D

--> Stack <--000000429b7fe900 00000153d36c9ef0 00000153d4460800 0000000000000000 000000429affd6d0 ..l.S.....F.S...............B... 000000429b7fe920 00000153d3ab8b80 0000000000000868 0000015300000000 0000000000000868 ....S...h...........S...h.......000000429b7fe940 0000000000000000 00007ff8a13dcbde 00000153d3ab8b80 000000429b7fea50 ..........=.........S...P...B... 000000429b7fe960 00000153d3abb604 0000000000000000 0000000000000000 0000000000000000 ....S...........................000000429b7fe980 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fe9a0 00000153d3abb60c 000000000000007f 00000153d3af0f80 00000153d3abb800 ....S...............S.......S...000000429b7fe9c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fe9e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fea00 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fea20 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fea40 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fea60 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fea80 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feaa0 0000000000000000 0000000000000000 00000153d3af8f80 0000000000000000 ....................S...........000000429b7feac0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feae0 0000000000000000 00000153d3af0f88 0000000000000000 0000000000000000 ............S...................000000429b7feb00 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feb20 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7feb40 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feb60 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7feb80 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feba0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7febc0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7febe0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fec00 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fec20 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fec40 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fec60 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fec80 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7feca0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000429b7fecc0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000429b7fece0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................

[Ashantara.8731]

Have you tried to delete the Local.dat and GW2's temp folder(s)?

Is the latest graphics driver installed?

[sNap.1320]

@Ashantara.8731 said:

• Have you tried to delete the Local.dat and GW2's temp folder(s)?
• Is the latest graphics driver installed?

No -> i am not sure where are these.Yes latest driver

[Inculpatus cedo.9234]

This is the issue: Module: nvd3dumx.dll

Exception: c0000005Memory at address 00000000`00000028 could not be readModule: nvd3dumx.dll

The game crashed dereferencing a null pointer, in a module supplied by NVIDIA as part of their drivers.

Reinstall/update/roll-back the drivers and your problem should most likely go away.

[Ashantara.8731]

@sNap.1320 said:

@"Ashantara.8731" said:

• Have you tried to delete the Local.dat and GW2's temp folder(s)?No -> i am not sure where are these.

https://en-forum.guildwars2.com/discussion/comment/1225342#Comment_1225342

But as Inculpatus cedo said, the DLL that caused the crash belongs to your nVidia driver installation. Try a clean install with Display Driver Uninstaller.

[sNap.1320]

@"Inculpatus cedo.9234" said:This is the issue: Module: nvd3dumx.dll

Exception: c0000005Memory at address 00000000`00000028 could not be readModule: nvd3dumx.dll

The game crashed dereferencing a null pointer, in a module supplied by NVIDIA as part of their drivers.

Reinstall/update/roll-back the drivers and your problem should most likely go away.

This! i should have seen it. "NVD" ...Thanks man!

[sNap.1320]

Fresh nvidia install did the trick~