RafCy.2348 Posted May 21, 2020 Share Posted May 21, 2020 Hello guys,Just want to know how long does it usually takes to get an answer from a ticket submission! I've sent a ticket 2 days ago and still haven't got any reply.Just for reference, Ticket #7755673.Thank you. Link to comment Share on other sites More sharing options...
Dusky.6079 Posted May 21, 2020 Share Posted May 21, 2020 You can wait for at least one more week if it's not a critical problem. Link to comment Share on other sites More sharing options...
RafCy.2348 Posted May 21, 2020 Author Share Posted May 21, 2020 That's a lot of days to wait for a ticket. I don't know if it is considered critical but it's purchase-gems related. Link to comment Share on other sites More sharing options...
lare.5129 Posted May 21, 2020 Share Posted May 21, 2020 2 days ? it can be few weeks or never. Relax and play.tip: don't try post ticket twice. Link to comment Share on other sites More sharing options...
Ydeirt.3905 Posted May 21, 2020 Share Posted May 21, 2020 My last ticket was resolved in 8 days, their response will take sometime i believe with the current situation. I also got another ticket with different issue sitting at 7 days and another just got closed automatically i assume with a day of activity and still no answer. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 21, 2020 Share Posted May 21, 2020 Due to high volume, and the current crisis, ticket responses are longer than the usual 'within 72 hours'. Link to comment Share on other sites More sharing options...
Yakez.7561 Posted May 21, 2020 Share Posted May 21, 2020 Usually 3 weeks. That is my personal experience. And since current backlog maybe the biggest... well maybe even more. Link to comment Share on other sites More sharing options...
RafCy.2348 Posted May 21, 2020 Author Share Posted May 21, 2020 If i have to wait for 1 to 3 weeks to get an answer, i will definitely lose the LWS offer packages... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 21, 2020 Share Posted May 21, 2020 @RafCy.2348 said:If i have to wait for 1 to 3 weeks to get an answer, i will definitely lose the LWS offer packages... The CS Team often honors sales/discounts when there is a problem purchasing Gems. Make sure to make note of it in your ticket. Link to comment Share on other sites More sharing options...
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