I virtually never submit support tickets so I have no idea how long it typically takes for them to be resolved...
After the rollback and restore incident, I noted that I've lost 1000 globs of ectoplasm (says bought in TP history but never got them) and 46 mystic coins (says sold in TP history but never got the gold).
I opened a support ticket about this on the 12th. On the 12th and 13th I've received what I assume were automated responses, which didn't really tell me anything about whether I'd get the valuables back. On the 16th I've responded once more to the ticket asking whether I'd get the stuff back somehow, but no response until now.
Am I being impatient? Is anyone else still waiting? 1k globs of ecto and 46 mystic coins is a TON for me as I don't farm much in the game and generally don't play all that much, so I'm quite worried about never getting that stuff back.