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Crashing when selecting 'Exit to Desktop'


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Same, but this happened to me after the Zephyrite festival patch. Game doesn't close at exit to desktop from game or char selection screen and hangs out freezing my pc until I manage to close it from task manager and to do that i need to trick my pc into a forced shutdown. I cleared the game cache and let the game repair thinking is a corrupt file but it didn't fixed the problem.The error I get is same as Miporin.3529 and I am on EU--> Crash <--Assertion: m_context->shaderArray[m_shaderId] == thisFile: ......\Engine\Gr\Dx9\Dx9ShaderBinary.cpp(248)App: Gw2-64.exePid: 624BaseAddr: 000000013F2A0000ProgramId: 101Build: 105634When: 2020-08-18T10:29:05Z 2020-08-18T13:29:05+03:00Uptime: 0 days 2:59:54Flags: 0DumpFile: Crash.dmp

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@"Ashantara.8731" said:It is certainly not an issue related to Windows 7 but likely an issue related to non-gaming computers (i.e., low-end laptops).

None of you posted their system specs, so this is mere speculation, of course.

Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

Specs: https://tweakers.net/gallery/23645/inventaris/?inv_id=2006172

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@brokenrabbit.6538 said:USA here. I guess I'm still the odd man out.

US here as well so you're not all alone. Issue started for me with this latest patch.--> Crash <--Assertion: m_context->shaderArray[m_shaderId] == thisFile: ......\Engine\Gr\Dx9\Dx9ShaderBinary.cpp(248)App: Gw2-64.exePid: 908BaseAddr: 000000013FCA0000ProgramId: 101Build: 105634When: 2020-08-21T04:29:38Z 2020-08-20T21:29:38-07:00Uptime: 0 days 1:49:26Flags: 0DumpFile: Crash.dmp

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@TheQuickFox.3826 said:Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

I see. Hmm, then it might, after all, have to do with Windows 7. Perhaps a certain Windows update that does no longer get distributed to Windows 7 PCs? Or is there someone on here who isn't using Windows 7, yet is experiencing the same issue?

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@Ashantara.8731 said:

@TheQuickFox.3826 said:Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

I see. Hmm, then it might, after all, have to do with Windows 7. Perhaps a certain Windows update that does no longer get distributed to Windows 7 PCs? Or is there someone on here who isn't using Windows 7, yet is experiencing the same issue?

I got the latest Extended Security Updates (ESU) for Windows 7 x64, including the ones of August 2020.

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@Helle.8754 said:

@"Dondarrion.2748" said:If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

This also happens when Taco and Arc are not running.

What about d912pxy, you using that? I know the latest release includes a fix for hang/crash on exit to desktop. Just made me think of this support post, seeing those release notes.

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@Dondarrion.2748 said:

@Dondarrion.2748 said:If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

This also happens when Taco and Arc are not running.

What about d912pxy, you using that? I know the latest release includes a fix for hang/crash on exit to desktop. Just made me think of this support post, seeing those release notes.

Nope, not something I use either.

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I have noticed that my alt account that is just a heroic account, no expansions, does not error out when I close it. But my main with the expansions does. Wonder if anyone else has that comparison to make?

I also tested this against my previous evaluation that I thought was due to time the client was left open (which I have since felt was inaccurate anyways). But leaving the alt account on for hours does not seem to change the result.

Not using any addons either myself.

Have tried both windowed and fullscreen/windowed fullscreen. Same result with the crashing. Sometimes it locks up pretty bad and have to force it closed. Other times it closes pretty quick. Always get a crash report now.

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Heres the Crash Report I got today (sent in report to Anet as I always do):

--> Crash <--Assertion: !m_refCountFile: d:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)App: Gw2-64.exePid: 8520BaseAddr: 000000013FF40000ProgramId: 101Build: 105830When: 2020-08-25T21:53:03Z 2020-08-25T17:53:03-04:00Uptime: 0 days 1:58:55Flags: 0DumpFile: Crash.dmp

I have the extended info too.

--> System <--Name: 9dfb0a6cIpAddr: RemovedProcessors: 8 [GenuineIntel:6:10:7]OSVersion: Windows 6.1 (64 bit)

--> System Memory <--Physical: 3135MB/ 8109MB 38%Paged: 8911MB/16216MB 54%Virtual: 8385278MB/8388607MB 99%Load: 61%CommitTotal: 7304MBCommitLimit: 16216MBCommitPeak: 10453MBSystemCache: 1450MBHandleCount: 37375ProcessCount: 97ThreadCount: 1561

--> Process Memory <--Private: 1308MBWorkingSet: 1071MBPeakWorkingSet: 3795MBPageFaults: 25282083

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 544.27 96605
Programmer Data 487.31 48465
Game 289.89 30851
Content 228.80 29742
Collections 91.88 1699
Dictionary 90.85 977
VRAM 69.93 1731
Engine 63.94 9250
Text 61.09 1093
Uncategorized 50.43 47309
Gr 40.08 2776
Gr Umbra 35.03 624
VRAM - DirectX Geo Buffers 30.56 1520
I/O 29.22 513
Archive 27.91 38
Map 14.82 4951
Map Zone 14.64 4942
VRAM - Character Geo 10.27 80
VRAM - Prop Geo 10.08 43
Audio 8.89 249
VRAM - Composite Geo 7.76 35
UI 7.39 266
Collide Havok 6.49 823
Collide 6.49 823

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Content 228.80 29742
Dictionary 90.85 977
Text 61.09 1093
Uncategorized 50.43 47309
Gr Umbra 35.03 624
VRAM - DirectX Geo Buffers 30.56 1520
Archive 27.91 38
Map Zone 14.64 4942
VRAM - Character Geo 10.27 80
VRAM - Prop Geo 10.08 43
Audio 8.89 249
VRAM - Composite Geo 7.76 35
Collide Havok 6.49 823
Frame 5.75 100
VRAM - Gr Cloud 4.75 19
Debugging 4.00 1
Gr 3.00 87
VRAM - Gr Cloth 2.50 8
VRAM - Model Geo Uncat 1.88 6
Gr Texture 1.75 40
UI 1.31 125
File Service 1.24 12
VRAM - Instance Buffers 1.00 1
Collections 0.97 700

--> DllList <--000000013FF40000 - C:\Program Files\Guild Wars 2\Gw2-64.exe0000000077B30000 - C:\Windows\SYSTEM32\ntdll.dll0000000077910000 - C:\Windows\system32\kernel32.dll000007FEFD6A0000 - C:\Windows\system32\KERNELBASE.dll0000000077A30000 - C:\Windows\system32\USER32.dll000007FEFF2C0000 - C:\Windows\system32\GDI32.dll000007FEFF330000 - C:\Windows\system32\LPK.dll000007FEFF1F0000 - C:\Windows\system32\USP10.dll000007FEFFA10000 - C:\Windows\system32\msvcrt.dll000007FEFF370000 - C:\Windows\system32\ADVAPI32.dll000007FEFFAB0000 - C:\Windows\SYSTEM32\sechost.dll000007FEFF650000 - C:\Windows\system32\RPCRT4.dll000007FEFC7C0000 - C:\Windows\system32\VERSION.dll000007FEFFAD0000 - C:\Windows\system32\WS2_32.dll000007FEFDA40000 - C:\Windows\system32\NSI.dll000007FEFC7A0000 - C:\Windows\system32\WTSAPI32.dll000007FEFA500000 - C:\Windows\system32\WINMM.dll000007FEFD9E0000 - C:\Windows\system32\WINTRUST.dll000007FEFD860000 - C:\Windows\system32\CRYPT32.dll000007FEFD690000 - C:\Windows\system32\MSASN1.dll0000000077CE0000 - C:\Windows\system32\PSAPI.DLL000007FEFF450000 - C:\Windows\system32\ole32.dll000007FEFF780000 - C:\Windows\system32\OLEAUT32.dll000007FEFE3C0000 - C:\Windows\system32\SHELL32.dll000007FEFFDA0000 - C:\Windows\system32\SHLWAPI.dll000007FEFB660000 - C:\Windows\system32\MSACM32.dll000007FEFBAE0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.24542_none_1459e0f08b91b367\gdiplus.dll000007FEE8000000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll000007FEF8E70000 - C:\Windows\system32\MSIMG32.dll000007FEFD460000 - C:\Windows\system32\Secur32.dll000007FEFD490000 - C:\Windows\system32\SSPICLI.DLL000007FEFF340000 - C:\Windows\system32\IMM32.DLL000007FEFE250000 - C:\Windows\system32\MSCTF.dll000007FEFB3B0000 - C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL000007FEFD520000 - C:\Windows\system32\cryptbase.dll000007FEEDB90000 - C:\Windows\system32\dbghelp.dll000007FEFD680000 - C:\Windows\system32\profapi.dll000007FEFBD00000 - C:\Windows\system32\uxtheme.dll000007FEFF150000 - C:\Windows\system32\CLBCatQ.DLL000007FEFB5B0000 - C:\Windows\system32\samcli.dll000007FEFBE90000 - C:\Windows\system32\SAMLIB.dll000007FEFB5F0000 - C:\Windows\system32\netutils.dll000007FEFC770000 - C:\Windows\system32\ntmarta.dll000007FEFE360000 - C:\Windows\system32\WLDAP32.dll000007FEFB8E0000 - C:\Windows\system32\dwmapi.dll000007FEFAEE0000 - C:\Windows\system32\NLAapi.dll000007FEEBA70000 - C:\Windows\system32\napinsp.dll000007FEEBA50000 - C:\Windows\system32\pnrpnsp.dll000007FEFCE00000 - C:\Windows\System32\mswsock.dll000007FEFCC80000 - C:\Windows\system32\DNSAPI.dll000007FEEBA40000 - C:\Windows\System32\winrnr.dll0000000074060000 - C:\Program Files\Bonjour\mdnsNSP.dll000007FEFABA0000 - C:\Windows\system32\Iphlpapi.DLL000007FEFAB90000 - C:\Windows\system32\WINNSI.DLL000007FEFA300000 - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL000007FEFAAF0000 - C:\Windows\System32\fwpuclnt.dll000007FEFA2F0000 - C:\Windows\system32\rasadhlp.dll000007FEFB730000 - C:\Windows\system32\WindowsCodecs.dll000007FEFCDF0000 - C:\Windows\System32\wship6.dll000007FEFC890000 - C:\Windows\System32\wshtcpip.dll000007FEE6B80000 - C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll000007FEF4510000 - C:\Windows\system32\d3d9.dll000007FEF7490000 - C:\Windows\system32\d3d8thk.dll000007FEFCE60000 - C:\Windows\system32\CRYPTSP.dll000007FEFCAA0000 - C:\Windows\system32\rsaenh.dll000007FEFF9F0000 - C:\Windows\system32\imagehlp.dll000007FEFD030000 - C:\Windows\system32\ncrypt.dll000007FEFD000000 - C:\Windows\system32\bcrypt.dll000007FEFCF70000 - C:\Windows\system32\bcryptprimitives.dll000007FEFDA20000 - C:\Windows\system32\USERENV.dll000007FEFC980000 - C:\Windows\system32\GPAPI.dll000007FEF7C90000 - C:\Windows\system32\cryptnet.dll000007FEF89E0000 - C:\Windows\system32\SensApi.dll000007FEFD4C0000 - C:\Windows\system32\apphelp.dll000007FEF8800000 - C:\Windows\system32\aticfx64.dll000007FEE7F80000 - C:\Windows\system32\atiu9p64.dll000007FECC870000 - C:\Windows\system32\atiumd64.dll000000005A3B0000 - C:\Windows\system32\atiumd6a.dll000007FEFB3C0000 - C:\Windows\system32\POWRPROF.dll000007FEFFB20000 - C:\Windows\system32\SETUPAPI.dll000007FEFD7F0000 - C:\Windows\system32\CFGMGR32.dll000007FEFD840000 - C:\Windows\system32\DEVOBJ.dll000007FEF9130000 - C:\Windows\system32\amdihk64.dll000007FEF7FC0000 - C:\Users\Katelyn\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll000007FEEC170000 - C:\Windows\system32\atiadlxx.dll000007FEFBD60000 - C:\Windows\system32\PROPSYS.dll000007FEFD5D0000 - C:\Windows\system32\RpcRtRemote.dll000007FEEC620000 - C:\Windows\system32\winbrand.dll000007FEE68D0000 - C:\Windows\system32\dsound.dll000007FEFCAF0000 - C:\Windows\system32\WINSTA.dll000007FEFB900000 - C:\Windows\System32\MMDevApi.dll000007FEF7BF0000 - C:\Windows\system32\wdmaud.drv0000000075310000 - C:\Windows\system32\ksuser.dll000007FEFAF60000 - C:\Windows\system32\AVRT.dll000007FEF8130000 - C:\Windows\system32\AUDIOSES.DLL000007FEFC730000 - C:\Windows\system32\msacm32.drv000007FEFB650000 - C:\Windows\system32\midimap.dll000007FEE7BF0000 - C:\Windows\system32\mscms.dll000007FEE7F00000 - C:\Windows\system32\icm32.dll

--> Game Context <--MapId: 50Flags: 0x2c1ElapsedTime: 00:12:14

--> World State <--

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll][DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x2204 <--

--> Trace <--Pc Rt : Args00000001400d329c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140176524 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140176161 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140177df2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140173dd6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001401613cc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140162262 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000140113fc6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000000000014011469d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001400d633a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001400d6584 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000141390948 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001402a0d1d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001400b5c0a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001402a1065 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001402a25cf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001402a093c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000000001400c9ca1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000000000014025a021 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000000000007792556d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000000000000000000077b8372d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000001 rbx=00000001414d3960 rcx=0000000005e2f440rdx=00000001414d3960 rsi=0000000000000046 rdi=00000001414da748rip=00000001400d323d rsp=0000000005e2f3e0 rbp=000000000274ae70r8=0000000000000046 r9=000000000000000d r10=00000000031f0158r11=0000007701470013 r12=0000000000000000 r13=0000000000000000r14=0000000005e2fae0 r15=0000000000000000cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00000001414D3940 000000014025c06c 0000000000000000 0000000000000000 0000000000000000rbx +0 00000001414D3960 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635crbx+32 00000001414D3980 767265735c616e65 6e61485c73656369 646e61482f656c64 00000000682e656crcx-32 0000000005E2F420 00000001400d323d 0000000005e2f3e0 000000000274ae70 0000000008090100rcx +0 0000000005E2F440 00000000ff000000 0000000077b74f97 0000000000000000 000000004d7d9701rcx+32 0000000005E2F460 0000000000000000 0000000000000003 00009fbf0010000f 0053002b002b0033rdx-32 00000001414D3940 000000014025c06c 0000000000000000 0000000000000000 0000000000000000rdx +0 00000001414D3960 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635crdx+32 00000001414D3980 767265735c616e65 6e61485c73656369 646e61482f656c64 00000000682e656c

--> Code <--00000001400d321d 488bf941 8bf0488d 0df634ce 01488bda H..A..H...4..H.. 00000001400d322d e8ee6ffe ff488d4c 2460ff15 fb303f01 ..o..H.L$...0?. 00000001400d323d 488b8424 58010000 4c8d0554 60400148 H..$X...L..T@.H 00000001400d324d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D00000001400d325d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$. 00000001400d326d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--0000000005e2f3e0 000000000000145c 000000001f585000 0000000000000000 00000000cf531e01 \........PX...............S..... 0000000005e2f400 0000000005e2f420 0000000005e2f440 0000000000000000 0000000077b50101 .......@..................w....0000000005e2f420 00000001400d323d 0000000005e2f3e0 000000000274ae70 0000000008090100 =2.@............p.t............. 0000000005e2f440 00000000ff000000 0000000077b74f97 0000000000000000 000000004d7d9701 .........O.w..............}M....0000000005e2f460 0000000000000000 0000000000000003 00009fbf0010000f 0053002b002b0033 ........................3.+.+.S. 0000000005e2f480 00000202002b002b 000000007d764d80 0000000000001dd3 000000000200fe00 +.+......Mv}....................0000000005e2f4a0 00000000cd4ca890 0000000007472160 0000000000000000 0000000000000001 ..L.....!G.....................0000000005e2f4c0 0000000005e2f440 00000001414d3960 00000001414d3960 0000000005e2f3e0 @.......9MA....9MA............ 0000000005e2f4e0 000000000274ae70 0000000000000046 00000001414da748 0000000000000046 p.t.....F.......H.MA....F.......0000000005e2f500 000000000000000d 00000000031f0158 0000007701470013 0000000000000000 ........X.........G.w........... 0000000005e2f520 0000000000000000 0000000005e2fae0 0000000000000000 00000001400d323d ........................=2.@....0000000005e2f540 000000000000027f 0000000000000000 0000000000000000 0000ffff00009fbf ................................ 0000000005e2f560 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f580 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f5a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f5c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f660 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f680 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f6a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000000005e2f6c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f6e0 000000000748c7e0 000000001fe80590 0000000000000000 000000000748c690 ..H.......................H.....0000000005e2f700 00000000031f0000 0000000077b4c6d2 00000000031f0000 0000000077b5a601 ...........w...............w.... 0000000005e2f720 0000000000000000 000000001f580d20 0000000000248680 000000006c6cb460 ........ .X.......$......ll.... 0000000005e2f740 0000000000000000 000000001f580d20 0000000000240000 0000000077b4c6d2 ........ .X.......$........w....0000000005e2f760 0000000000240000 0000000000004e01 0000000000000000 0000000005e2fae0 ..$......N...................... 0000000005e2f780 0000000000000000 00000000031f0000 000000000748d530 0000000077b5a65b ................0.H.....[..w....0000000005e2f7a0 000000000748c690 000000000748c7e0 000000003d3142e0 000000000748c690 ..H.......H......B1=......H..... 0000000005e2f7c0 0000000000000000 000000000274ae70 000000001fe80c60 00000000779315aa ........p.t.....`..........w....

--> Error Logs <--le effect for skill 'y7FnF.7uXO7'21:47:05Z Texture '0x21358f' dimensions too small21:47:05Z Loading '0x21358f' texture failed21:47:05Z Texture '0x213590' dimensions too small21:47:05Z Loading '0x213590' texture failed21:47:41Z Texture missing mip chain: 0x01350d21:47:53Z Texture missing mip chain: 0x19d40a21:48:01Z Texture missing mip chain: 0x19d40c21:48:13Z Texture missing mip chain: 0x0f8c7821:48:31Z Texture missing mip chain: 0x01350d21:48:35Z Texture '0x03539b' dimensions too small21:48:35Z Loading '0x03539b' texture failed21:48:50Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation21:49:30Z Texture '0x03539b' dimensions too small21:49:30Z Loading '0x03539b' texture failed21:49:39Z Texture missing mip chain: 0x19d40c21:49:39Z Texture missing mip chain: 0x19d40721:49:39Z Texture missing mip chain: 0x19d40a21:49:43Z Texture missing mip chain: 0x19d40d21:50:08Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation21:50:08Z Texture missing mip chain: 0x0f8c7821:50:09Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation21:50:14Z Texture missing mip chain: 0x19d40c21:50:14Z Texture missing mip chain: 0x19d40a21:50:18Z Model '0x204f6e': Permutation 'holo' not found, auto selecting permutation21:51:06Z Texture missing mip chain: 0x0f8c7821:51:06Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation21:51:46Z Texture missing mip chain: 0x01350d21:51:58Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation21:52:19Z Texture '0x03539b' dimensions too small21:52:19Z Loading '0x03539b' texture failed21:52:24Z Couldn't find projectile effect for skill 'ztlp6.7XbAO'21:52:25Z Texture missing mip chain: 0x19d40721:52:25Z Texture missing mip chain: 0x19d40d21:52:42Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation21:52:51Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutationCrashed at 21:53:03Z!

As far as I can tell it looks like the game might be pulling more memory on closing and causing some errors (I only have 8 GB on this comp anyways). Only thing on the forums I could find referring to similar errors. But in log only abnormal to me is the 99% VRAM usage. Which isn't that odd considering it locks up on closing sometimes.

I mean otherwise the game works fine. Just a minor nuisance not knowing if it will close quickly or not some days.

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@Katreyn.4218 said:I have noticed that my alt account that is just a heroic account, no expansions, does not error out when I close it. But my main with the expansions does. Wonder if anyone else has that comparison to make?

I also tested this against my previous evaluation that I thought was due to time the client was left open (which I have since felt was inaccurate anyways). But leaving the alt account on for hours does not seem to change the result.

Not using any addons either myself.

Have tried both windowed and fullscreen/windowed fullscreen. Same result with the crashing. Sometimes it locks up pretty bad and have to force it closed. Other times it closes pretty quick. Always get a crash report now.

Exactly the same for me. I do not use addons either. The crash on logoff started after the last festival patch but the game itself has no issue while playing. Also, sometimes closes very fast with crash report and sometimes hangs bad and needs a force closing. I do not have more than 8gb ram and this was no issue ever, not in GW2 or other games I play. My system is Win 7. I would never consider this a client side issue because the report we get at crash is too similar and our rigs are very different. I think among our reports are not 2 identical rigs. I know people always try to direct towards client side but this is not it. The ingame error screen and this logout crash issue appeared in the same time for me and straight after zephyrite patch.

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I get that same \Engine\Gr\Dx9\Dx9ShaderBinary.cpp error here. W7 too, 8GB RAM... and it also started with that patch. At first I was scared it was some part of my pc broke but seeing many more people are experiencing it I guess it's the game. In fact it's the only game doing this.

The only way I found to alleviate it was first going to char selection, wait a little and then log out. If doing that there are times that it will finish it right. But if clicking on go back to desktop it always crashes, either showing the crash report or just app crash. Just twice I had it freeze on logging out, making my pc go loudly on plane mode and I had to kill it with the task manager, going everything to normal afterwards. It's not an issue with our pcs if the problem started for all of us at the same time and just with gw2.

And I actually came to comment just because I see Anet hasn't said a single word about this. A patch happened and it wasn't fixed or even addressed and I'm not sure this means anything good. Just someone saying "We are working on it" would be reassuring but I'm afraid we'll have to learn to live with this if we wan't to keep playing.

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I was getting that "...\Engine\Gr\Dx9\Dx9ShaderBinary.cpp" error too when exiting on w7-x64, however recently the error has changed to this:_error: assertion: "d:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h", "!mrefCount", 70(is that last slash (foreslash) intentional?)

It seems to crash more often when exiting directly from inside the game world (instead of logging to character select and then exiting). But, atleast the game is stable without crashing ingame.

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I got this one too but it's a first time for me, as always on log out. I can see at least 2 more people posted about it.

--> Crash <--Assertion: !m_refCountFile: x:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)App: Gw2-64.exePid: 6900BaseAddr: 000000013FCF0000ProgramId: 101Build: 105843When: 2020-09-03T15:56:19Z 2020-09-03T17:56:19+02:00Uptime: 0 days 1:23:58Flags: 0DumpFile: Crash.dmp

Sent the report as usual but as expected, no news from Anet. And it seems I didn't specify it but it's vanilla. I've never used either ArcDPS, Taco or any of those. I went through repair too but same result. Just please tell us that you know about it and are working on fixing it, but staying silent gives the community the feeling that you don't care since it's not critical and affecting everyone but a small group.

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I have the same problem as all of you: Crashing when selecting 'Exit to Desktop'. I have a desktop computer with Windows 7 SP1, i7 3770, 16GB RAM, GTX 1070 8GB.

The funny thing is that until I reinstalled the game today I never had this problem before. Since GW2 came out, I have had it installed on my main SSD disk (C:) (Sandisk Extreme 240GB). Due to lack of space, and in anticipation of future upgrades, I bought a new SSD (Samsung 860 EVO 1TB). This new SSD has the letter H, because I keep the Sandisk SSD as the main disk. The first time I installed GW2 on the Samsung SSD I noticed this error. But I realized that the game was installed at the root of the disk, so I uninstalled it and reinstalled again but in the GAMES folder. However, the error persisted.

In addition, I have noticed that some games and programs give problems due to how strict some antivirus are. But the game still presents the problem both by disabling the antivirus and by excluding the game folder.

I hope that an update will fix this error.

I have seen that the error does not affect the progress of the game (at least, in the objects of the inventory), but after the error, the character does not appear in the same place. Also, with every error Windows creates a crash dump file that increases in size a lot.

I get two types of errors, but they only appeared in 8 of 10 exists of the game (I have not included all error report):

ERROR TYPE 1

--> Crash <--Assertion: !m_refCountFile: x:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)App: Gw2-64.exePid: 10660BaseAddr: 000000013FA30000ProgramId: 101Build: 105843

--> Error Logs <--19:02:21Z Failed to open GFE XML: 219:53:59Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D193622219:53:59Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D193622219:53:59Z Content is referencing a propID that doesn't exist propId='2494386612279056664'19:54:00Z Texture missing mip chain: 0x04812019:54:00Z Texture missing mip chain: 0x04812219:54:13Z Texture missing mip chain: 0x19d40719:54:13Z Texture missing mip chain: 0x19d40d19:54:27Z Texture missing mip chain: 0x1a1edb19:54:31Z Texture '0x03539b' dimensions too small19:54:31Z Loading '0x03539b' texture failed

ERROR TYPE 2

--> Crash <--Exception: c0000005
Memory at address 00000000`a45327e0 could not be readApp: Gw2-64.exePid: 5384BaseAddr: 000000013FE00000ProgramId: 101Build: 105843

--> Error Logs <--00:18:20Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D193622200:18:20Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D193622200:18:20Z Content is referencing a propID that doesn't exist propId='2494386612279056664'00:18:21Z Texture missing mip chain: 0x04812000:18:21Z Texture missing mip chain: 0x04812200:18:23Z Texture missing mip chain: 0x1a1ed900:18:23Z Texture missing mip chain: 0x1a1edb00:18:24Z Texture missing mip chain: 0x01350d00:18:24Z Texture '0x03539b' dimensions too small00:18:24Z Loading '0x03539b' texture failed00:18:56Z Texture missing mip chain: 0x19d40c00:18:56Z Texture missing mip chain: 0x19d40700:18:56Z Texture missing mip chain: 0x19d40a

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@Carnius Magius.8091 said:It wouldn't hurt to make sure you have the latest video drivers and the latest Directx 9 or 10 updates. I'm running Directx 12. I assume 12 contains the latest 9 and 10 updates.

Windows 7 only supports up to DX11 and DX12 is only available on Windows 10. However, GW2 basically requires DX9, which is already updated to its latest version from Windows 7.

Regarding the update of the graphic card drivers, these affect mainly Windows 10 due to the successive changes of the graphic engine of the operating system. In Windows 7, the update of graphics drivers only affects very specific games and very recent graphics cards.

I think the problem we are all having in this post is related to the changes that NCSoft is making for the future update of the game, as we have all experienced the error almost at the same time and with different system configurations.

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