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No Serial Code with purchase

Darkk.3018Darkk.3018 Member ✭✭
edited August 31, 2020 in Account & Technical Support

Hi Support

I tried to buy an alt account today, but I wasn't emailed the serial code. The "thank you page" also didn't contain the serial code for some reason (I have a printed copy).

I tried to put in support ticket, but this was hard without a serial code. The box says I could leave the field blank, but when I did, I got the message in the linked image. Please can you let me know how to contact you about the issue? I bought two other alt accounts fine today.

https://imgur.com/PeAFhrW

Thank you

Comments

  • Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket.

  • Darkk.3018Darkk.3018 Member ✭✭

    Thank you, this worked. Hope this can be resolved before the 50% off sale is over.

  • ShadowCatz.8437ShadowCatz.8437 Member ✭✭✭

    @Inculpatus cedo.9234 said:
    Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket.

    Didn't you help another purchaser which said he/she didn't get any serial code for some time ago here on this site? I believe your answer at that time where something that a new purchase will take some time to go through before buy get a serial code or can access game as a security measure against credit card fraud and that like.

    @Darkk.3018 Did you see any fine print about how serial code will be sent or added to your account (ANet)? Did you check if you have digitally got a serial code added here: https://account.arena.net/login

    When you log in you should be able to see all your games (guild war 1 and guild wars 2 and all expansion packs). Can you access this page and download client from this page?

  • @ShadowCatz.8437 said:

    @Inculpatus cedo.9234 said:
    Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket.

    Didn't you help another purchaser which said he/she didn't get any serial code for some time ago here on this site? I believe your answer at that time where something that a new purchase will take some time to go through before buy get a serial code or can access game as a security measure against credit card fraud and that like.

    @Darkk.3018 Did you see any fine print about how serial code will be sent or added to your account (ANet)? Did you check if you have digitally got a serial code added here: https://account.arena.net/login

    When you log in you should be able to see all your games (guild war 1 and guild wars 2 and all expansion packs). Can you access this page and download client from this page?

    I did not.
    Serial Keys can take some time to arrive, and if they do not arrive, one must contact the CS Team.
    For this particular thread/issue, the advice was pertaining to said contact with the CS Team.