Einlanzer.1627 Posted September 3, 2020 Share Posted September 3, 2020 This is my friend's log ; her client crashes her computer to the point that the game is virtually unplayable and it's a fairly recent phenomenon on that computer. Any help would be appreciated.--> Crash <--OOM: Heap, bytes=32864,App: Gw2-64.exePid: 7064BaseAddr: 00007FF7FB730000ProgramId: 101Build: 98883When: 2019-08-29T07:15:30Z 2019-08-29T02:15:30-05:00Uptime: 1 days 6:10:32Flags: 0--> System <--Name: b948a3b6IpAddr: 192.168.1.20Processors: 8 [GenuineIntel:6:12:3]OSVersion: Windows 10.0 (64 bit)--> System Memory <--Physical: 334MB/12221MB 2%Paged: 0MB/49085MB 0%Virtual: 134166336MB/134217727MB 3%Load: 97%CommitTotal: 49085MBCommitLimit: 49085MBCommitPeak: 49085MBSystemCache: 315MBHandleCount: 39513ProcessCount: 114ThreadCount: 1056--> Process Memory <--Private: 47006MBWorkingSet: 9753MBPeakWorkingSet: 10915MBPageFaults: 20533493--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]Root 1855.18 6207621Programmer Data 1691.37 6039619Engine 1272.57 5873547Gr 1135.44 5850719Gr Texture 1087.16 5833746Game 290.95 156306Content 214.31 55992Model-Programmer 118.51 9006Uncategorized 103.59 165738Collections 87.00 804Dictionary 86.79 307Text 59.14 5820Art Assets 53.73 1441VRAM 51.35 8732Composite Models 50.16 658Character Models 50.16 658Composite Tex Pool 42.82 148Composite Tex 42.82 148Gr Umbra 41.02 1502I/O 27.53 481Archive 26.23 42VRAM - UI Textures 22.24 444Audio 17.09 8946Audio FMOD 12.66 8734 --> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]Gr Texture 1087.16 5833746Content 214.31 55992Model-Programmer 118.07 6800Uncategorized 103.59 165738Dictionary 86.79 307Text 59.14 5820Composite Tex Pool 42.82 148Gr Umbra 41.02 1502Archive 26.23 42VRAM - UI Textures 22.24 444Audio FMOD 12.66 8734VRAM - DDI Shader 11.69 8234Composite 11.52 1747VRAM - Model Tex Uncat 10.33 17Composite Packfile 7.29 117Collide Havok 6.49 823Frame 6.25 97Game 4.99 31851Audio 4.44 212Debugging 4.00 2Gr 3.03 123VRAM - Composite Tex 2.75 7VRAM - World Map Tex 2.19 16Model Packfile Uncat 2.18 30 --> DllList <--C:\Program Files\Guild Wars 2\Gw2-64.exeC:\WINDOWS\SYSTEM32\ntdll.dllC:\WINDOWS\System32\KERNEL32.DLLC:\WINDOWS\System32\KERNELBASE.dllC:\WINDOWS\System32\USER32.dllC:\WINDOWS\System32\win32u.dllC:\WINDOWS\System32\GDI32.dllC:\WINDOWS\System32\gdi32full.dllC:\WINDOWS\System32\msvcp_win.dllC:\WINDOWS\System32\ucrtbase.dllC:\WINDOWS\System32\ADVAPI32.dllC:\WINDOWS\System32\msvcrt.dllC:\WINDOWS\System32\sechost.dllC:\WINDOWS\System32\RPCRT4.dllC:\WINDOWS\System32\WS2_32.dllC:\WINDOWS\System32\WINTRUST.dllC:\WINDOWS\SYSTEM32\VERSION.dllC:\WINDOWS\System32\MSASN1.dllC:\WINDOWS\System32\CRYPT32.dllC:\WINDOWS\SYSTEM32\WTSAPI32.dllC:\WINDOWS\SYSTEM32\WINMM.dllC:\WINDOWS\System32\PSAPI.DLLC:\WINDOWS\System32\ole32.dllC:\WINDOWS\System32\combase.dllC:\WINDOWS\SYSTEM32\winmmbase.dllC:\WINDOWS\System32\bcryptPrimitives.dllC:\WINDOWS\System32\cfgmgr32.dllC:\WINDOWS\System32\OLEAUT32.dllC:\WINDOWS\System32\SHELL32.dllC:\WINDOWS\System32\shcore.dllC:\WINDOWS\System32\windows.storage.dllC:\WINDOWS\System32\shlwapi.dllC:\WINDOWS\System32\kernel.appcore.dllC:\WINDOWS\System32\profapi.dllC:\WINDOWS\System32\powrprof.dllC:\WINDOWS\System32\FLTLIB.DLLC:\WINDOWS\SYSTEM32\MSACM32.dllC:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.950_none_2c28970c8afc4dae\gdiplus.dllC:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.950_none_f953b71930945fe1\COMCTL32.dllC:\WINDOWS\SYSTEM32\USP10.dllC:\WINDOWS\SYSTEM32\MSIMG32.dllC:\WINDOWS\SYSTEM32\Secur32.dllC:\WINDOWS\SYSTEM32\CRYPTBASE.DLLC:\WINDOWS\SYSTEM32\SSPICLI.DLLC:\WINDOWS\System32\IMM32.DLLC:\WINDOWS\SYSTEM32\dbghelp.dllC:\WINDOWS\system32\uxtheme.dllC:\WINDOWS\System32\imagehlp.dllC:\WINDOWS\SYSTEM32\CRYPTSP.dllC:\WINDOWS\system32\rsaenh.dllC:\WINDOWS\SYSTEM32\bcrypt.dllC:\WINDOWS\System32\clbcatq.dllC:\WINDOWS\SYSTEM32\ntmarta.dllC:\WINDOWS\System32\MSCTF.dllC:\WINDOWS\system32\dwmapi.dllC:\WINDOWS\system32\napinsp.dllC:\WINDOWS\system32\pnrpnsp.dllC:\WINDOWS\system32\NLAapi.dllC:\WINDOWS\System32\mswsock.dllC:\WINDOWS\SYSTEM32\DNSAPI.dllC:\WINDOWS\System32\NSI.dllC:\WINDOWS\SYSTEM32\IPHLPAPI.DLLC:\WINDOWS\System32\winrnr.dllC:\WINDOWS\System32\fwpuclnt.dllC:\Windows\System32\rasadhlp.dllC:\WINDOWS\System32\TextInputFramework.dllC:\WINDOWS\System32\CoreUIComponents.dllC:\WINDOWS\System32\CoreMessaging.dllC:\WINDOWS\SYSTEM32\wintypes.dllC:\WINDOWS\SYSTEM32\WindowsCodecs.dllC:\Program Files\Guild Wars 2\bin64\CoherentUI64.dllC:\WINDOWS\SYSTEM32\d3d9.dllC:\WINDOWS\SYSTEM32\gpapi.dllC:\Windows\System32\cryptnet.dllC:\WINDOWS\SYSTEM32\WINNSI.DLLC:\WINDOWS\system32\apphelp.dllC:\WINDOWS\SYSTEM32\DPAPI.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dllC:\WINDOWS\SYSTEM32\nvapi64.dllC:\WINDOWS\System32\SETUPAPI.dllC:\WINDOWS\SYSTEM32\dxgi.dllC:\WINDOWS\SYSTEM32\WINSTA.dllC:\WINDOWS\SYSTEM32\dcomp.dllC:\WINDOWS\System32\MMDevApi.dllC:\WINDOWS\System32\PROPSYS.dllC:\WINDOWS\System32\DEVOBJ.dllC:\WINDOWS\SYSTEM32\wdmaud.drvC:\WINDOWS\SYSTEM32\AVRT.dllC:\WINDOWS\SYSTEM32\ksuser.dllC:\WINDOWS\SYSTEM32\AUDIOSES.DLLC:\WINDOWS\SYSTEM32\msacm32.drvC:\WINDOWS\SYSTEM32\midimap.dllC:\WINDOWS\SYSTEM32\mscms.dllC:\WINDOWS\SYSTEM32\ColorAdapterClient.dllC:\WINDOWS\SYSTEM32\USERENV.dllC:\WINDOWS\SYSTEM32\icm32.dll[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]--> ClientContextThreadProc Thread 0x1724 <----> Trace <--Pc Rt : Args00007ff7fb8fcadb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 --> Thread registers <--rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000rdx=0000000000000000 rsi=000000a4777fea00 rdi=0000000000000005rip=00007ff7fb8fcadb rsp=000000a4777fe460 rbp=0000000000000000r8=0000000000000000 r9=0000000000000000 r10=0000000000000000r11=0000000000000000 r12=0000000000000010 r13=0000000000000060r14=0000000000000000 r15=000000000000000ccs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206--> Code <--00007ff7fb8fcabb 85c00f85 91000000 ff151f5b 3b014889 ...........[;.H. 00007ff7fb8fcacb 05b019cb 01488d4c 2460ff15 5d583b01 .....H.L$..]X;. 00007ff7fb8fcadb 488b8424 58010000 4c8d05d6 de3c0148 H..$X...L....<.H00007ff7fb8fcaeb 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D 00007ff7fb8fcafb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.00007ff7`fb8fcb0b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D--> Stack <--000000a4777fe460 000000a4777fea11 0000000000000040 0000000000000011 0000000000000000 ...w....@....................... 000000a4777fe480 000000a4777fe4a0 000000a4777fe4c0 0000000000000000 000000a4777fe448 ...w.......w............H..w....000000a4777fe4a0 00007ff7fb8fcadb 000000a4777fe460 0000000000000000 0000000700000011 ..........w....................000000a4777fe4c0 0000000000000000 00000000fffffffc 0000000000000000 000000a4777fe6e3 ...........................w.... 000000a4777fe4e0 0000000000000005 000001c1bf3b4970 00009fbf0010000f 0053002b002b0033 ........pI;.............3.+.+.S.000000a4777fe500 00000246002b002b 0000000000000000 000001c1c6505f20 000000a4777fe678 +.+.F........... _P.....x..w.... 000000a4777fe520 0000000000000808 000001c1c6500150 000001c1c6500150 fffffffffffffffe ........P.P.....P.P.............000000a4777fe540 000000a4777fe4c0 0000000000000000 0000000000000005 000000a4777fe460 ...w......................w....000000a4777fe560 0000000000000000 000000a4777fea00 00007ff7fccc9658 00007ff7fccc9658 ...........w....X.......X....... 000000a4777fe580 0000000000000000 000000a4777fe6e3 000000a4777fe920 0000000000000010 ...........w.... ..w............000000a4777fe5a0 0000000000000060 0000000000000000 000000000000000c 00007ff7fb8fcadb...............................000000a4777fe5c0 000000000000027f 0000000000000000 0000000000000000 0000ffff00009fbf ................................ 000000a4777fe5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000a4777fe600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000a4777fe640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe660 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000a4777fe680 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe6a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000a4777fe6c0 0000000041800000 0000000000000000 0000000000000000 0000000000000000 ...A............................ 000000a4777fe6e0 0000000042400000 0000000000000000 0000000043928000 0000000000000000 ..@B...............C............000000a4777fe700 0000000042000000 0000000000000000 000000003f000000 0000000000000000 ...B...............?............ 000000a4777fe720 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000a4777fe740 000000003c23d70a 0000000000000000 0000000043928000 0000000000000000 ..#<...............C............ 000000a4777fe760 00007ff7fc5cc390 000001c1bf3b4970 41c0000000000000 4220000042a40000 .......pI;............A...B.. B000000a4777fe780 0000000000000000 000001c1c6500150 0000000043b50000 0000000000000000 ........P.P........C............ 000000a4777fe7a0 0000000042200000 0000000000000000 000000a4777fe840 00007ff7fc5cea9c .. B............@..w...........000000a4777fe7c0 000001c1bd8dbc38 000000a4777fe8d0 000000a4777fe8d0 4190000042180000 8..........w.......w.......B...A 000000a4777fe7e0 000001c1c82ca348 00007ff7fb9546fd 000000a4777fe8e8 000001c2c80004cc H.,......F.........w............000000a4777fe800 0000000000000000 0000000000000000 0000000000000001 00007ff7fb954082 .........................@...... 000000a4777fe820 000001c1c82ca348 0000000000000064 000001c1bd8dbc38 0000000000000038 H.,.....d.......8.......8.......000000a4777fe840 0000000000000001 000001c100000041 000001c3cc160c2a 000000a4`777fe968 ........A.......*.......h..w....--> Error Logs <--esDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512Couldn't find missile launch point for gadget '0xed79'.m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512Couldn't find missile launch point for gadget '0xed79'.m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512Couldn't find missile launch point for gadget '0xed79'.Couldn't find missile launch point for gadget '0xed79'.Couldn't find missile launch point for gadget '0xed79'.Couldn't find missile launch point for gadget '0xed79'.m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1402Version = 23.21.0013.8813Description = NVIDIA GeForce GTX 950Compat = 0x00100000VidMem = 2048 MB Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 3, 2020 Share Posted September 3, 2020 OutOfMemory error.Your friend can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. (You can't do it for them.)Good luck. Link to comment Share on other sites More sharing options...
Einlanzer.1627 Posted September 12, 2020 Author Share Posted September 12, 2020 She submitted a ticket and has not received a response yet. This appears to be a pretty common problem. Meanwhile, I'm experiencing literally nothing but lag spikes and disconnects.WTH is going on with this game? Link to comment Share on other sites More sharing options...
Infusion.7149 Posted September 12, 2020 Share Posted September 12, 2020 I'd also look into a DDU to have full removal of all graphics drivers as well as a repair install for the game client. There seems to be both AMD and Nvidia drivers on there, which can't be good. Link to comment Share on other sites More sharing options...
Cramero.1792 Posted November 29, 2020 Share Posted November 29, 2020 Did your friend repair her pc? Im having the same issue and I dont know what to do. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted November 29, 2020 Share Posted November 29, 2020 @Infusion.7149 said:I'd also look into a DDU to have full removal of all graphics drivers as well as a repair install for the game client. There seems to be both AMD and Nvidia drivers on there, which can't be good.I agree. These look worrisome:@"Einlanzer.1627" said:C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.950_none_2c28970c8afc4dae\gdiplus.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dllC:\WINDOWS\SYSTEM32\nvapi64.dllThey are both graphics drivers, it seems.To remove all graphics drivers, use DDU (Display Driver Uninstaller) in Safe Mode: https://www.wagnardsoft.com/You will have to run it twice to remove both types of drivers, AMD and nVidia.Then reinstall the latest driver, but pick the correct one (either AMD or nVidia):https://www.nvidia.com/en-gb/geforce/drivers/https://www.amd.com/en/support Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted November 29, 2020 Share Posted November 29, 2020 @Cramero.1792 said:Did your friend repair her pc? Im having the same issue and I dont know what to do.Without further information, no one can help. Link to comment Share on other sites More sharing options...
Carnius Magius.8091 Posted November 30, 2020 Share Posted November 30, 2020 For trouble shooting purposes. Try using the built-in Intel graphics by moving your monitor cable to the motherboard's DVI or HDMI port(if you have one). Link to comment Share on other sites More sharing options...
Carnius Magius.8091 Posted November 30, 2020 Share Posted November 30, 2020 Uptime: 1 days 6:10:32 and nonstop crashing just don't look right. Have tried rebooting? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 30, 2020 Share Posted November 30, 2020 @Carnius Magius.8091 said:Uptime: 1 days 6:10:32 and nonstop crashing just don't look right. Have tried rebooting?The crash is also over a year old. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted November 30, 2020 Share Posted November 30, 2020 @Ashantara.8731 said:@Cramero.1792 said:Did your friend repair her pc? Im having the same issue and I dont know what to do.Without further information, no one can help.Meaning: please provide us with your system specs (all hardware, OS) and details about the crash. Link to comment Share on other sites More sharing options...
Carnius Magius.8091 Posted December 2, 2020 Share Posted December 2, 2020 @Inculpatus cedo.9234 said:The crash is also over a year old. A log from many OS builds ago. Just noticed that. This log is useless. Link to comment Share on other sites More sharing options...
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