FabianoNCD.2408 Posted September 11, 2020 Share Posted September 11, 2020 Hello everyone!First I'm sorry for my English!A month ago I had a problem in the Jormag Rising story,I was cleaning my email and ended up deleting the letter I received from the story without even opening it before.Now the game is asking to read the letter so I can continue the story, but I don't have that letter anymore.I submitted a ticket ID 7836346 the support recommended that I start a new living the world completely different in a big city, and then go back to Jormag Rising, but it didn't work.I tried to complete the story with a friend, but it didn't work either.After all attempts failed, the support asked me to report the error inside the game, I did it but nothing has happened yet, a month ago.And now I ask for help to solve this problem in some way, if possible to notify the developers.If anyone knows how to solve this, I thank you in advanceThank you very much! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 11, 2020 Share Posted September 11, 2020 Did you try using a different character? Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 11, 2020 Author Share Posted September 11, 2020 @Inculpatus cedo.9234I have a character that I do all the stories, I would like to do in him,If I have no other option I will have to do it on another character, Link to comment Share on other sites More sharing options...
Jilora.9524 Posted September 11, 2020 Share Posted September 11, 2020 Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrong Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 11, 2020 Author Share Posted September 11, 2020 @Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it before Link to comment Share on other sites More sharing options...
Jilora.9524 Posted September 11, 2020 Share Posted September 11, 2020 @FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started If I had already done this story with a character, it would be okay to delete the letter,But I've never done this story before Link to comment Share on other sites More sharing options...
Jilora.9524 Posted September 12, 2020 Share Posted September 12, 2020 @FabianoNCD.2408 said:@Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started If I had already done this story with a character, it would be okay to delete the letter,But I've never done this story beforeYeah I just don't know how you deleted the letter. I started it went to mail and it opened the letter automatically and started Jormag rising. I didn't have a chance to delete it so idk how you did w/o it just opening. Then I deleted letter and quit and tried to restart but I'm sure you tried that too Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted September 12, 2020 Share Posted September 12, 2020 @FabianoNCD.2408 said:@Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started If I had already done this story with a character, it would be okay to delete the letter,But I've never done this story beforeWhen I change story to continue with another story on the same character and then change back to Jormag Rising, then I will get a new letter (even when I have had same letter before). Have you tried to change between stories and then change back to trigger the green dot on map (you will need to open letter)? Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started If I had already done this story with a character, it would be okay to delete the letter,But I've never done this story beforeYeah I just don't know how you deleted the letter. I started it went to mail and it opened the letter automatically and started Jormag rising. I didn't have a chance to delete it so idk how you did w/o it just opening. Then I deleted letter and quit and tried to restart but I'm sure you tried that tooI think I had the email open when I received the letter, then the letter remains closed until I open it, and I was excluding other letters, that may be it.Yes, I've tried, tried to restart in another city as the recommended support Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @ShadowCatz.8437 said:@FabianoNCD.2408 said:@Jilora.9524 said:@FabianoNCD.2408 said:@Jilora.9524 said:Can't you just start Jormag rising like any other story. Go into hero panel story area whatever and start it. I get letters all the time but never needed the letter for a story it just points you in the right direction. I could be wrongI tried that,Support said the same to me,But the story of Jormag Rising, I asked to open the letter,I tried to go to the next place and nothing happened,In jormag rising it must be different, because the other stories don't happen if you delete the letter without opening it beforeOk, I have an account that's done no story at all. I'll try and start Jormag rising on it and see what you mean. That didn't work. How did you delete the letter once I went to mail it opened automatically and started If I had already done this story with a character, it would be okay to delete the letter,But I've never done this story beforeWhen I change story to continue with another story on the same character and then change back to Jormag Rising, then I will get a new letter (even when I have had same letter before). Have you tried to change between stories and then change back to trigger the green dot on map (you will need to open letter)? Yes i triedI canceled and started a new way of living the world totally different, and then I started the jormag again and nothing happens.When I am on another map, the green mark appears on Drizzle for me, but when it went to Drizzle it does not appear anymore.I've been to the place where the brand is, but there's nothing Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 12, 2020 Share Posted September 12, 2020 Tried joining someone else's story and accepting their progress? Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @Inculpatus cedo.9234 said:Tried joining someone else's story and accepting their progress? yes, I tried to do it with a frienddid not work, Link to comment Share on other sites More sharing options...
SoftFootpaws.9134 Posted September 12, 2020 Share Posted September 12, 2020 You need to completely reset your progress in that story chapter, not just switch to another story and then back again: Go to your Story Panel, select Jormag Rising, and click Quit This Chapter.Also, make sure your mail isn't full, there's a limit on how many mails you can have in your inbox. I believe its just ten mails from players but I'm unsure about the mail you get from story and NPCs in the game.Its impossible to delete a mail without reading it, since you're looking at it while deleting it, so something's weird.The green story mark should be near Leadfoot Village, northeast a bit, in Drizzlewood Coast. Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @Hannelore.8153 said:You need to completely reset your progress in that story chapter, not just switch to another story and then back again: Go to your Story Panel, select Jormag Rising, and click Quit This Chapter.Also, make sure your mail isn't full, there's a limit on how many mails you can have in your inbox. I believe its just ten mails from players but I'm unsure about the mail you get from story and NPCs in the game.Its impossible to delete a mail without reading it, since you're looking at it while deleting it, so something's weird.The green story mark should be near Leadfoot Village, northeast a bit, in Drizzlewood Coast.Yes, I already tried that,Before starting another story I clicked to leave the chapter.My email box is empty.If it is impossible to delete an email without reading it then this problem was caused by something else I don't know.The story mark appears to me when I'm on another map, when I go to Drizzle he’s no longer there,Even going to the place I can’t find anything, Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 12, 2020 Share Posted September 12, 2020 Tried a -repair of the client? Link to comment Share on other sites More sharing options...
FabianoNCD.2408 Posted September 12, 2020 Author Share Posted September 12, 2020 @Inculpatus cedo.9234 said:Tried a -repair of the client? Yep! Link to comment Share on other sites More sharing options...
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