Crashing when selecting 'Exit to Desktop'

[Ashantara.8731]

@Helle.8754 said:This also happens when Taco and Arc are not running.

Have you tried, though, to remove all third-party related files and folders from the GW2 installation directory?

[Naqam a.6521]

Have you tried Deleting :a) ''Bin'' folderb) ''bin64'' folderc) ''d912pxy'' folder (pseudo-DirectX12)d) addon ''folder'' ?

It worked for me with the crashing messages + Disconnect

[Raider Jones.5120]

The game has received an update. Someone is still having the problem when exit to Desktop?

[keenedge.9675]

It seems to be fixed after the Sep 15th update.

[Raider Jones.5120]

@keenedge.9675 said:It seems to be fixed after the Sep 15th update.

I hope so. It was very annoying.

I was in contact with the support team and they only said me to test my computer, my internet connection, even to create a new windows account. As I said them, the problem was when you exit the game, not starting the game o while playing.

[Katreyn.4218]

@keenedge.9675 said:It seems to be fixed after the Sep 15th update.

Decided to check this thread again to see if it was just me. But seems to have 'magically' been fixed.

Would of loved to hear what the actual problem was that was causing it.

[TheQuickFox.3826]

This issue has been fixed for me for a few weeks now. Thanks!Windows 7 x64.

[daninumbers.4036]

Same it was fixed for me after this last patch. I was still avoiding to directly go to desktop but decided to try it out. So far it hasn't crashed again after several attempts (proving it wasn't on our side or any addon).

Thank you for not letting this keep happening for longer~

[MorganLeFay.5816]

Seems got fixed for me too after last update. Cheers, it seems that someone DOES read our complains:D

[Stormcrow.7513]

Did a -repair of gw2. I didnt help. Tried to update .net framework but it was already ok. idk what to do here :( constant crashes in zergs now.

--> Crash <--OOM: Heap, bytes=1048672,App: Gw2-64.exePid: 11148BaseAddr: 00007FF770F10000ProgramId: 101Build: 106366When: 2020-09-24T19:42:32Z 2020-09-24T15:42:32-04:00Uptime: 0 days 0:06:07Flags: 0DumpFile: Crash.dmp

--> System <--Name: e74141b1IpAddr: 192.168.1.10Processors: 8 [GenuineIntel:6:10:9]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 719MB/ 8136MB 8%Paged: 5MB/11136MB 0%Virtual: 134205602MB/134217727MB 3%Load: 91%CommitTotal: 11131MBCommitLimit: 11136MBCommitPeak: 11136MBSystemCache: 1405MBHandleCount: 72859ProcessCount: 156ThreadCount: 2032

--> Process Memory <--Private: 7167MBWorkingSet: 4612MBPeakWorkingSet: 5126MBPageFaults: 7719285

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 2277.97 2008963
VRAM 1874.73 32786
Programmer Data 1187.66 502406
Uncategorized 952.59 1458804
Engine 701.51 259186
VRAM - Prop Tex 640.42 981
Model-Programmer 538.80 68611
Model Granny 531.93 35087
VRAM - Character Tex 440.61 1316
Game 321.54 179962
Content 231.62 59603
VRAM - Gr Postproc 207.38 20
VRAM - Effect Texture 140.19 796
Collections 121.73 9971
Dictionary 118.65 3335
Gr 115.91 145042
VRAM - Composite Tex 86.57 265
Art Assets 79.49 24452
Text 67.01 6660
Collide 58.23 23301
Character Models 53.18 6375
Gr Umbra 50.47 6219
Composite Models 48.11 909
VRAM - DDI Shader 45.33 27073

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 952.59 1458804
VRAM - Prop Tex 640.42 981
Model Granny 531.93 35087
VRAM - Character Tex 440.61 1316
Content 231.62 59603
VRAM - Gr Postproc 207.38 20
VRAM - Effect Texture 140.19 796
Dictionary 118.65 3335
VRAM - Composite Tex 86.57 265
Text 67.01 6660
Gr Umbra 50.47 6219
VRAM - DDI Shader 45.33 27073
VRAM - Terrain Tex 41.08 40
Composite Tex Pool 37.18 81
VRAM - Prop Geo 36.83 194
VRAM - Gr Shadow 32.00 1
VRAM - Character Geo 31.20 165
Archive 28.40 57
VRAM - Composite Geo 24.08 93
Collide 23.02 1151
Collide Havok 22.34 21739
VRAM - Terrain PgdImg 20.83 84
Gr Cloud 19.65 25308
VRAM - UI Textures 18.95 478

--> DllList <--00007FF770F10000 - C:\Guild Wars 2 P9\Gw2-64.exe00007FFEC2570000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FFEC23E0000 - C:\WINDOWS\System32\KERNEL32.DLL00007FFEBFCB0000 - C:\WINDOWS\System32\KERNELBASE.dll00007FFEBD5B0000 - C:\WINDOWS\SYSTEM32\apphelp.dll00007FFEC0730000 - C:\WINDOWS\System32\USER32.dll00007FFEC01C0000 - C:\WINDOWS\System32\win32u.dll00007FFEC1D90000 - C:\WINDOWS\System32\GDI32.dll00007FFEC0000000 - C:\WINDOWS\System32\gdi32full.dll00007FFEC02A0000 - C:\WINDOWS\System32\msvcp_win.dll00007FFEC04A0000 - C:\WINDOWS\System32\ucrtbase.dll00007FFEC1BB0000 - C:\WINDOWS\System32\ADVAPI32.dll00007FFEC19E0000 - C:\WINDOWS\System32\msvcrt.dll00007FFEC1B10000 - C:\WINDOWS\System32\sechost.dll00007FFEC22B0000 - C:\WINDOWS\System32\RPCRT4.dll00007FFEC1AA0000 - C:\WINDOWS\System32\WS2_32.dll00007FFEC01F0000 - C:\WINDOWS\System32\WINTRUST.dll00007FFEB8F10000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FFEC1A90000 - C:\WINDOWS\System32\PSAPI.DLL00007FFEC1C60000 - C:\WINDOWS\System32\ole32.dll00007FFEBBA80000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FFEB7170000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FFEC1F50000 - C:\WINDOWS\System32\combase.dll00007FFEC0930000 - C:\WINDOWS\System32\OLEAUT32.dll00007FFEC0A00000 - C:\WINDOWS\System32\SHELL32.dll00007FFEBB7D0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FFEAB5D0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.508_none_faefa4f37613d18e\gdiplus.dll00007FFEC0340000 - C:\WINDOWS\System32\CRYPT32.dll00007FFEB5060000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.488_none_4238de57f6b64d28\COMCTL32.dll00007FFEBB7F0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll00007FFEBBA60000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FFEBD4D0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FFEADBB0000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FFEBF690000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FFEBFB90000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FFEC1F20000 - C:\WINDOWS\System32\IMM32.DLL00007FFEBF8A0000 - C:\WINDOWS\SYSTEM32\MSASN1.dll00007FFEBFF80000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FFEB53C0000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FFEBDE30000 - C:\WINDOWS\SYSTEM32\windows.storage.dll00007FFEBF720000 - C:\WINDOWS\SYSTEM32\Wldp.dll00007FFEC1DC0000 - C:\WINDOWS\System32\SHCORE.dll00007FFEC05F0000 - C:\WINDOWS\System32\shlwapi.dll00007FFEBFBE0000 - C:\WINDOWS\SYSTEM32\profapi.dll00007FFEBDC30000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll00007FFEC05A0000 - C:\WINDOWS\System32\bcrypt.dll00007FFEBD770000 - C:\WINDOWS\system32\uxtheme.dll00007FFEB8E30000 - C:\WINDOWS\SYSTEM32\cryptnet.dll00007FFEC05D0000 - C:\WINDOWS\System32\imagehlp.dll00007FFEBF670000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll00007FFEBEDC0000 - C:\WINDOWS\system32\rsaenh.dll00007FFEBA790000 - C:\WINDOWS\SYSTEM32\dxcore.dll00007FFEC0250000 - C:\WINDOWS\System32\cfgmgr32.dll00007FFE94880000 - C:\Guild Wars 2 P9\dxgi.dll00007FFEB15C0000 - C:\WINDOWS\SYSTEM32\WININET.dll00007FFE99BC0000 - C:\WINDOWS\system32\nvspcap64.dll00007FFEBEA00000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FFEBE5E0000 - C:\WINDOWS\SYSTEM32\gpapi.dll00007FFEB4D70000 - C:\WINDOWS\SYSTEM32\DINPUT8.dll00007FFEBC030000 - C:\WINDOWS\SYSTEM32\d3d11.dll00007FFEAE5B0000 - C:\WINDOWS\SYSTEM32\inputhost.dll00007FFEBC860000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FFEBD290000 - C:\WINDOWS\SYSTEM32\CoreMessaging.dll00007FFEBCF30000 - C:\WINDOWS\SYSTEM32\CoreUIComponents.dll00007FFEBB920000 - C:\WINDOWS\SYSTEM32\PROPSYS.dll00007FFEBE610000 - C:\WINDOWS\system32\dxgi.dll00007FFEB39C0000 - C:\WINDOWS\SYSTEM32\nvapi64.dll00007FFEC1150000 - C:\WINDOWS\System32\SETUPAPI.DLL0000024CAA7B0000 - C:\WINDOWS\System32\clbcatq.dll00007FFE9BA60000 - C:\WINDOWS\system32\napinsp.dll00007FFE9BA40000 - C:\WINDOWS\system32\pnrpnsp.dll00007FFEBAB40000 - C:\WINDOWS\system32\wshbth.dll00007FFEBB7B0000 - C:\WINDOWS\system32\NLAapi.dll00007FFEBF140000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FFEBF4A0000 - C:\WINDOWS\System32\mswsock.dll00007FFEBF190000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FFEC1A80000 - C:\WINDOWS\System32\NSI.dll00007FFE9BA20000 - C:\WINDOWS\System32\winrnr.dll00007FFEADFF0000 - C:\WINDOWS\System32\fwpuclnt.dll00007FFEB8BE0000 - C:\Windows\System32\rasadhlp.dll00007FFEC18C0000 - C:\WINDOWS\System32\msctf.dll00007FFEB0A00000 - C:\WINDOWS\SYSTEM32\textinputframework.dll00007FFEB9220000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FFEB7280000 - C:\WINDOWS\SYSTEM32\TextShaping.dll00007FFEA29D0000 - C:\Guild Wars 2 P9\bin64\CoherentUI64.dll00007FFEB75F0000 - C:\WINDOWS\SYSTEM32\d3d9.dll00007FFEBD940000 - C:\WINDOWS\SYSTEM32\dwmapi.dll00007FFEB9450000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL00007FFEBEE00000 - C:\WINDOWS\SYSTEM32\DPAPI.dll00007FFEB6AD0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll00007FFE7E2E0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvd3dumx.dll00007FFEBEA70000 - C:\WINDOWS\SYSTEM32\WINSTA.dll00007FFE940E0000 - C:\Program Files\NVIDIA Corporation\Ansel\NvCamera64.dll00007FFEBB820000 - C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll00007FFEBE5D0000 - C:\WINDOWS\SYSTEM32\HID.DLL00007FFE93900000 - C:\Program Files\NVIDIA Corporation\Ansel\d3dcompiler_47_64.dll00007FFE8CF90000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvwgf2umx.dll00007FFEB3270000 - C:\WINDOWS\SYSTEM32\iertutil.dll00007FFEA3BD0000 - C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll00007FFEB9CF0000 - C:\WINDOWS\SYSTEM32\winhttp.dll00007FFEB3520000 - C:\WINDOWS\SYSTEM32\urlmon.dll00007FFEBECE0000 - C:\WINDOWS\system32\schannel.DLL00007FFE93D90000 - C:\WINDOWS\SYSTEM32\mskeyprotect.dll00007FFEBF750000 - C:\WINDOWS\SYSTEM32\NTASN1.dll00007FFEBF790000 - C:\WINDOWS\SYSTEM32\ncrypt.dll00007FFE93DB0000 - C:\WINDOWS\system32\ncryptsslp.dll00007FFEB9580000 - C:\WINDOWS\System32\MMDevApi.dll00007FFEBFA60000 - C:\WINDOWS\System32\DEVOBJ.dll00007FFEBA970000 - C:\WINDOWS\SYSTEM32\wdmaud.drv00007FFEBB8A0000 - C:\WINDOWS\SYSTEM32\ksuser.dll00007FFEBA850000 - C:\WINDOWS\SYSTEM32\AVRT.dll00007FFEB9610000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL00007FFEBF260000 - C:\WINDOWS\SYSTEM32\powrprof.dll00007FFEBF120000 - C:\WINDOWS\SYSTEM32\UMPDC.dll00007FFEBB890000 - C:\WINDOWS\SYSTEM32\msacm32.drv00007FFEBAB80000 - C:\WINDOWS\SYSTEM32\midimap.dll00007FFEBD850000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll00007FFEB8FD0000 - C:\WINDOWS\SYSTEM32\mscms.dll00007FFEBFB60000 - C:\WINDOWS\SYSTEM32\USERENV.dll00007FFEB8FB0000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll00007FFEB4D20000 - C:\WINDOWS\SYSTEM32\icm32.dll00007FFEA6E80000 - C:\Program Files\NVIDIA Corporation\NvContainer\MessageBus.dll00007FFEB8F20000 - C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL00007FFEBBAA0000 - C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.19041.488 (64/32-bit compatible)]

--> Thread 0x88c <--

--> Trace <--Pc Rt : Args00007ff7710a329b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=000000003f800000 rbx=0000000000000000 rcx=0000000000000000rdx=000000013f800000 rsi=00000055f00ff3e0 rdi=0000000000000005rip=00007ff7710a329b rsp=00000055f00fee40 rbp=0000000000000000r8=000000003f800000 r9=0000000000000000 r10=000000003f800000r11=0000000000000000 r12=0000000000000008 r13=0000000000000060r14=0000000000000000 r15=000000000000000ccs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

--> Code <--00007ff7710a327b 85c00f85 91000000 ff155f63 3f014889 .........._c?.H. 00007ff7710a328b 05f0e7cf 01488d4c 2460ff15 9d603f01 .....H.L$...?.00007ff7710a329b 488b8424 58010000 4c8d05f6 8f400148 H..$X...L....@.H 00007ff7710a32ab 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D00007ff7710a32bb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$. 00007ff7710a32cb 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

--> Stack <--00000055f00fee40 00000055f00ff3f3 0000000000000040 0000000000000013 0000000000000000 ....U...@....................... 00000055f00fee60 00000055f00fee80 00000055f00feea0 0000000000000000 00000055f00fee28 ....U.......U...........(...U...00000055f00fee80 00007ff7710a329b 00000055f00fee40 0000000000000000 0000000700000013 .2.q....@...U................... 00000055f00feea0 0000000000000000 00000000fffffffa 00000055f00f0000 00000055f00ff0c1 ....................U.......U...00000055f00feec0 0000000000000007 0000024c00000050 00001fbf0010000f 0053002b002b0033 ........P...L...........3.+.+.S. 00000055f00feee0 00000246002b002b 0000000000701404 007fff80007fff80 0056a924004cb5a5 +.+.F.....p...............L.$.V.00000055f00fef00 0026b6b90075896b 007a8a19006b22cc 007f13e00001b540 fffffffffffffffe k.u...&.."k...z.@............... 00000055f00fef20 00000055f00feea0 0000000000000000 0000000000000005 00000055f00fee40 ....U...................@...U...00000055f00fef40 0000000000000000 00000055f00ff3e0 00007ff7724aaf28 00007ff7724aaf28 ............U...(.Jr....(.Jr.... 00000055f00fef60 0000000000000000 00000055f00ff0c1 00000055f00ff300 0000000000000008 ............U.......U...........00000055f00fef80 0000000000000060 0000000000000000 000000000000000c 00007ff7710a329b........................2.q....00000055f00fefa0 000000000000027f 0000000000000000 0000000000000000 0000ffff00001fbf ................................ 00000055f00fefc0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00fefe0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00ff020 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff040 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00ff060 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff080 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00ff0a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff0c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00ff0e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff100 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000055f00ff120 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000055f00ff140 0000000000000003 00007ff771209594 000000553f38ba8f 0000024c3f38ba8f .......... q......8?U.....8?L...00000055f00ff160 000000553f5976c4 0000024ca7ee0000 0000000000000000 0000000000000000 .vY?U.......L................... 00000055f00ff180 0000000000000000 0000000000000000 000000003d0ce787 0000000000000000 ...................=............00000055f00ff1a0 000000003c86e70b 0000000000000000 00000000c5ba8776 0000000000000000 ...<............v............... 00000055f00ff1c0 0000024e03d2b680 00007ff7720f6301 0000000000000000 00000055f00ff288 ....N....c.r................U...00000055f00ff1e0 00000055f00ff3b8 00007ffec258786b 00000000026300a9 00000000000000b1 ....U...kxX.......c............. 00000055f00ff200 0000024cb92a4780 0000005500000000 00000000000000af 00007ffec258786b .G*.L.......U...........kxX.....00000055f00ff220 0000000000000000 0000000000000000 0000000000100080 00000000`00100070 ........................p.......

--> Error Logs <--:40:06Z Model '0x0e617c': Permutation 'sword' not found, auto selecting permutation19:40:10Z Texture missing mip chain: 0x1b61f519:40:10Z Map load hang on STATE_MODELS_STREAM detected: MapId: 1317, Position: (10470.200195, -11024.400391, -9544.166992), Completion: 0.00000019:40:29Z Couldn't find projectile effect for skill 'soUQE.mxnTo'19:40:37Z Couldn't find projectile effect for skill 'er4xB.izgYj'19:41:05Z Couldn't find projectile effect for skill 'er4xB.izgYj'19:41:18Z Texture missing mip chain: 0x1b61f519:41:18Z Map load hang on STATE_MODELS_STREAM detected: MapId: 1317, Position: (10470.200195, -11024.400391, -9544.166992), Completion: 0.00000019:41:21Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation19:41:30Z Model '0x22e30d': Permutation 'stoweda' not found, auto selecting permutation19:41:40Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation19:41:41Z Couldn't find projectile effect for skill 'soUQE.mxnTo'19:41:51Z Model '0x22e30d': Permutation 'stoweda' not found, auto selecting permutation19:41:51Z Couldn't find projectile effect for skill 'soUQE.mxnTo'19:41:54Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found19:41:59Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation19:42:04Z Couldn't find projectile effect for skill 'soUQE.mxnTo'19:42:07Z Texture missing mip chain: 0x193de019:42:07Z Texture missing mip chain: 0x193de119:42:07Z Texture missing mip chain: 0x193de219:42:12Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation19:42:14Z Couldn't find projectile effect for skill 'soUQE.mxnTo'19:42:16Z Model '0x22e30d': Permutation 'stoweda' not found, auto selecting permutation19:42:22Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation19:42:28Z Model '0x22e30d': Permutation 'stoweda' not found, auto selecting permutation19:42:29Z Couldn't find projectile effect for skill 'soUQE.mxnTo'Crashed at 19:42:32Z

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x13c2Version = 27.21.0014.5638Description = NVIDIA GeForce GTX 970Compat = 0x00100000VidMem = 0 MB

[Ashantara.8731]

@Stormcrow.7513 said:Did a -repair of gw2. I didnt help. Tried to update .net framework but it was already ok. idk what to do here :( constant crashes in zergs now.

Do you have crashes in other games as well?

Have you checked your computer's memory (RAM) and disk drive for errors?

[Stormcrow.7513]

Memory is ok. Other games like control are ok. I turned up my gtx970 fan profile a bit higher and it has been somewhat more stable but it still craps out now and then, not just in zergs.