Crashes not memory related since last night - vanilla 64bit Guild Wars 2

[Alaska.1605]

Hi all,

Sorry if there's a way to post crash logs correctly that I'm not aware of, but I've been getting these crashes as of late yesterday evening and I'm not sure why.

As the title states, my Guild Wars 2 is 64bit and vanilla (so no mods of any kind).

It started happening only after I started doing the Mad King biography related scavenger hunt (mad memories, mad mementos etc) yesterday.

I've tried:

• A clean reinstall
• Deleting the local.dat file
• Repairing the client by adding -repair to the target
• deleting all Guild Wars 2 references in %temp% (in the appdata parent directory)
• Moving to my SSD away from Program Files on my HDD (GW2 installs their by default with no way to change during the install/download...)

Lots of people are mentioning out of memory crashes, but my crashes and the associated errors suggest it's unrelated (though my memory usage is admittedly high at around 85% total usage whilst GW2 is running)

Anyone by chance had a similar issue in the past and can think of something I might be missing?

--> Crash <--OOM: Heap, bytes=1048672,App: Gw2-64.exePid: 592BaseAddr: 00007FF656810000ProgramId: 101Build: 107274When: 2020-10-18T09:38:30Z 2020-10-18T10:38:30+01:00Uptime: 0 days 0:26:23Flags: 0DumpFile: Crash.dmp

--> System <--Name: 1820912aIpAddr: 192.168.1.138Processors: 4 [GenuineIntel:6:12:3]OSVersion: Windows 6.1 (64 bit)

--> System Memory <--Physical: 957MB/ 8080MB 11%Paged: 11MB/ 9986MB 0%Virtual: 134207537MB/134217727MB 3%Load: 88%CommitTotal: 9974MBCommitLimit: 9986MBCommitPeak: 9980MBSystemCache: 1651MBHandleCount: 66831ProcessCount: 164ThreadCount: 1805

--> Process Memory <--Private: 5378MBWorkingSet: 3056MBPeakWorkingSet: 4290MBPageFaults: 74793643

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 2271.26 2563035
VRAM 1392.29 19132
Programmer Data 1160.93 555586
Uncategorized 939.98 1923427
Engine 655.43 298433
Model-Programmer 513.27 104358
Model Granny 500.92 44325
VRAM - Character Tex 429.59 2174
VRAM - Composite Tex 348.44 777
Game 324.86 175585
VRAM - Prop Tex 242.63 2098
Content 231.77 59631
Art Assets 135.25 39568
Collections 134.91 10284
Dictionary 132.26 3659
Character Models 109.60 15110
Gr 107.78 128917
Composite Models 106.71 6952
VRAM - Gr Postproc 91.39 20
Text 68.72 6569
Composite Packfile 64.87 1754
Gr Umbra 52.55 2717
Composite Tex 41.18 87
Composite Tex Pool 41.18 87

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 939.98 1923427
Model Granny 500.92 44325
VRAM - Character Tex 429.59 2174
VRAM - Composite Tex 348.44 777
VRAM - Prop Tex 242.63 2098
Content 231.77 59631
Dictionary 132.26 3659
VRAM - Gr Postproc 91.39 20
Text 68.72 6569
Composite Packfile 64.87 1754
Gr Umbra 52.55 2717
Composite Tex Pool 41.18 87
VRAM - Effect Texture 36.51 337
VRAM - DirectX Geo Buffers 30.56 1520
Archive 28.13 74
VRAM - Composite Geo 25.15 174
VRAM - Character Geo 22.46 161
VRAM - UI Textures 22.27 518
VRAM - Terrain Tex 20.58 49
VRAM - Gr Img 17.67 11
Collide Havok 15.92 35428
Gr Model 15.26 34527
VRAM - Prop Geo 15.10 129
Audio FMOD 14.85 5450

--> DllList <--00007FF656810000 - E:\Guild Wars 2\Gw2-64.exe00007FFC74570000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FFC73AF0000 - C:\WINDOWS\System32\KERNEL32.DLL00007FFC72110000 - C:\WINDOWS\System32\KERNELBASE.dll00007FFC6F620000 - C:\WINDOWS\SYSTEM32\apphelp.dll00007FFC36010000 - C:\WINDOWS\SYSTEM32\AcLayers.DLL00007FFC73000000 - C:\WINDOWS\System32\msvcrt.dll00007FFC73F20000 - C:\WINDOWS\System32\USER32.dll00007FFC71F20000 - C:\WINDOWS\System32\win32u.dll00007FFC725E0000 - C:\WINDOWS\System32\GDI32.dll00007FFC71E10000 - C:\WINDOWS\System32\gdi32full.dll00007FFC71D40000 - C:\WINDOWS\System32\msvcp_win.dll00007FFC723E0000 - C:\WINDOWS\System32\ucrtbase.dll00007FFC73EC0000 - C:\WINDOWS\System32\SHLWAPI.dll00007FFC72E00000 - C:\WINDOWS\System32\ADVAPI32.dll00007FFC73A50000 - C:\WINDOWS\System32\sechost.dll00007FFC73150000 - C:\WINDOWS\System32\RPCRT4.dll0000013278000000 - C:\WINDOWS\SYSTEM32\sfc.dll00007FFC615B0000 - C:\WINDOWS\SYSTEM32\WINSPOOL.DRV00007FFC52650000 - C:\WINDOWS\SYSTEM32\sfc_os.DLL00007FFC588D0000 - C:\WINDOWS\SYSTEM32\SortWindows61.dll00007FFC72DC0000 - C:\WINDOWS\System32\IMM32.DLL00007FFC73BC0000 - C:\WINDOWS\System32\WS2_32.dll00007FFC720B0000 - C:\WINDOWS\System32\WINTRUST.dll00007FFC6CA10000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FFC73BB0000 - C:\WINDOWS\System32\PSAPI.DLL00007FFC72B40000 - C:\WINDOWS\System32\ole32.dll00007FFC6DA30000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FFC740C0000 - C:\WINDOWS\System32\combase.dll00007FFC61950000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FFC72F30000 - C:\WINDOWS\System32\OLEAUT32.dll00007FFC73280000 - C:\WINDOWS\System32\SHELL32.dll00007FFC71F50000 - C:\WINDOWS\System32\CRYPT32.dll00007FFC61640000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.572_none_fae9a23b76193bbb\gdiplus.dll00007FFC5F240000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.488_none_4238de57f6b64d28\COMCTL32.dll00007FFC61930000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FFC58450000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FFC581F0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FFC617F0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FFC6DBF0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll00007FFC715D0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FFC71BA0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FFC718D0000 - C:\WINDOWS\SYSTEM32\MSASN1.dll00007FFC71CC0000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FFC5A560000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FFC6FE30000 - C:\WINDOWS\SYSTEM32\windows.storage.dll00007FFC716C0000 - C:\WINDOWS\SYSTEM32\Wldp.dll00007FFC74480000 - C:\WINDOWS\System32\SHCORE.dll00007FFC71BF0000 - C:\WINDOWS\SYSTEM32\profapi.dll00007FFC6FC30000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll00007FFC71DE0000 - C:\WINDOWS\System32\bcrypt.dll00007FFC6F750000 - C:\WINDOWS\system32\uxtheme.dll00007FFC6C9D0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll00007FFC72C70000 - C:\WINDOWS\System32\imagehlp.dll00007FFC715B0000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll00007FFC70D70000 - C:\WINDOWS\system32\rsaenh.dll00007FFC67E50000 - C:\WINDOWS\SYSTEM32\dxcore.dll00007FFC72590000 - C:\WINDOWS\System32\cfgmgr32.dll00007FFC393F0000 - C:\WINDOWS\system32\nvspcap64.dll00007FFC709D0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FFC705E0000 - C:\WINDOWS\SYSTEM32\gpapi.dll00007FFC730A0000 - C:\WINDOWS\System32\clbcatq.dll00007FFC50EC0000 - C:\WINDOWS\system32\napinsp.dll00007FFC508E0000 - C:\WINDOWS\system32\pnrpnsp.dll00007FFC50EA0000 - C:\WINDOWS\system32\wshbth.dll00007FFC6D5C0000 - C:\WINDOWS\system32\NLAapi.dll00007FFC710D0000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FFC713E0000 - C:\WINDOWS\System32\mswsock.dll00007FFC71110000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FFC72DF0000 - C:\WINDOWS\System32\NSI.dll00007FFC508C0000 - C:\WINDOWS\System32\winrnr.dll00007FFC6ABF0000 - C:\WINDOWS\System32\fwpuclnt.dll00007FFC6A8E0000 - C:\Windows\System32\rasadhlp.dll00007FFC72CA0000 - C:\WINDOWS\System32\msctf.dll00007FFC6A540000 - C:\WINDOWS\SYSTEM32\textinputframework.dll00007FFC6F0C0000 - C:\WINDOWS\System32\CoreUIComponents.dll00007FFC6F420000 - C:\WINDOWS\System32\CoreMessaging.dll00007FFC6E750000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FFC6C0D0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FFC5A300000 - C:\WINDOWS\SYSTEM32\TextShaping.dll00007FFC392D0000 - E:\Guild Wars 2\bin64\CoherentUI64.dll00007FFC68F50000 - C:\WINDOWS\SYSTEM32\d3d9.dll00007FFC6FA20000 - C:\WINDOWS\SYSTEM32\dwmapi.dll00007FFC6CC00000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL00007FFC66BD0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll00007FFC26CA0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvd3dumx.dll00007FFC694E0000 - C:\WINDOWS\SYSTEM32\nvapi64.dll00007FFC726D0000 - C:\WINDOWS\System32\SETUPAPI.DLL00007FFC71660000 - C:\WINDOWS\SYSTEM32\WINSTA.dll00007FFC6EB50000 - C:\WINDOWS\SYSTEM32\dcomp.dll00007FFC6A490000 - C:\WINDOWS\SYSTEM32\mscms.dll00007FFC71B70000 - C:\WINDOWS\SYSTEM32\USERENV.dll00007FFC6A470000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll00007FFC5F040000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll00007FFC6C290000 - C:\WINDOWS\System32\MMDevApi.dll00007FFC71A90000 - C:\WINDOWS\System32\DEVOBJ.dll00007FFC5EFF0000 - C:\WINDOWS\SYSTEM32\wdmaud.drv00007FFC6D150000 - C:\WINDOWS\SYSTEM32\AVRT.dll00007FFC6D7C0000 - C:\WINDOWS\SYSTEM32\ksuser.dll00007FFC54550000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL00007FFC71880000 - C:\WINDOWS\SYSTEM32\powrprof.dll00007FFC71760000 - C:\WINDOWS\SYSTEM32\UMPDC.dll00007FFC6D6A0000 - C:\WINDOWS\SYSTEM32\msacm32.drv00007FFC6D690000 - C:\WINDOWS\SYSTEM32\midimap.dll00007FFC6F850000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll00007FFC58C90000 - C:\WINDOWS\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.19041.488 (64/32-bit compatible)]

--> Thread 0xc14 <--

--> Trace <--Pc Rt : Args00007ff6569a3acb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000rdx=0000000000000000 rsi=00000002aa6ff9a0 rdi=0000000000000005rip=00007ff6569a3acb rsp=00000002aa6ff400 rbp=0000000000000000r8=0000000000000000 r9=0000000000000000 r10=0000000000000000r11=0000000000000000 r12=0000000000000008 r13=0000000000000060r14=0000000000000000 r15=000000000000000ccs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

--> Code <--00007ff6569a3aab 85c00f85 91000000 ff152f5b 40014889 ........../[@.H. 00007ff6569a3abb 05c02ad1 01488d4c 2460ff15 6d584001 ..*..H.L$..mX@. 00007ff6569a3acb 488b8424 58010000 4c8d0506 88410148 H..$X...L....A.H00007ff6569a3adb 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D 00007ff6569a3aeb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.00007ff6`569a3afb 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

--> Stack <--00000002aa6ff400 00000002aa6ff9b3 0000000000000040 0000000000000013 0000000000000000 ..o.....@....................... 00000002aa6ff420 00000002aa6ff440 00000002aa6ff460 0000000000000000 00000002aa6ff3e8 @.o......o...............o..... 00000002aa6ff440 00007ff6569a3acb 00000002aa6ff400 0000000000000000 0000000700000013 .:.V......o.....................00000002aa6ff460 0000000000000000 00000000fffffffa 00000002aa6f0000 00000002aa6ff681 ..................o.......o..... 00000002aa6ff480 ffffff0000000007 00007ffc00000015 00001fb70010000f 0053002b002b0033 ........................3.+.+.S.00000002aa6ff4a0 00000246002b002b 0000000000805dc0 007fff80007fff80 007d7d000004a849 +.+.F....]..............I....}}. 00000002aa6ff4c0 0002cb5f00803a68 008022d8007e7e00 00000002aa6ff7e8 fffffffffffffffe h:.._....~~.."....o.............00000002aa6ff4e0 00000002aa6ff460 0000000000000000 0000000000000005 00000002aa6ff400.o.......................o.....00000002aa6ff500 0000000000000000 00000002aa6ff9a0 00007ff657dbaf68 00007ff657dbaf68 ..........o.....h..W....h..W.... 00000002aa6ff520 0000000000000000 00000002aa6ff681 00000002aa6ff8c0 0000000000000008 ..........o.......o.............00000002aa6ff540 0000000000000060 0000000000000000 000000000000000c 00007ff6569a3acb........................:.V....00000002aa6ff560 000000000000027f 0000000000000000 0000000000000000 0000ffff00001fb7 ................................ 00000002aa6ff580 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff5a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff5c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff660 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff680 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff6a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff6c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000002aa6ff6e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000002aa6ff700 0000000000000000 0000000008000008 00000002aa6ff7d0 0000000000000081 ..................o.............00000002aa6ff720 00000002aa6ffb00 0000000000000000 000000010000fd00 0001f9000001f900 ..o............................. 00000002aa6ff740 0000000000000000 0000013231529ea0 000001323685e600 00007ffc7458790b ..........R12......62....yXt....00000002aa6ff760 0000000001ec0143 0000000000000028 000001324e235bd0 000001333afcefc0 C.......(........[#N2......:3... 00000002aa6ff780 000001323685e600 00007ffc7458790b 0000000000000000 0000000000000008 ...62....yXt....................00000002aa6ff7a0 0000000000100080 0000000000100070 00000000000003ff 0000000000000000 ........p....................... 00000002aa6ff7c0 00000132780a0000 00007ffc74587406 00000132c0000017 000000000000000a ...x2....tXt........2...........00000002aa6ff7e0 0000000000100070 00000000001000b8 0000000000000000 00000002`aa6ff800 p.........................o.....

--> Error Logs <--mutation09:33:11Z Texture missing mip chain: 0x19d40d09:33:39Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation09:34:09Z Couldn't find projectile effect for skill 'soUQE.mxnTo'09:34:10Z Model '0x21c39f': Permutation 'stoweda' not found, auto selecting permutation09:34:11Z Texture missing mip chain: 0x08be8209:34:11Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation09:34:27Z Texture missing mip chain: 0x08be8209:34:27Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation09:34:28Z Texture '0x03539b' dimensions too small09:34:28Z Loading '0x03539b' texture failed09:34:36Z Model '0x21c39f': Permutation 'stoweda' not found, auto selecting permutation09:34:37Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation09:35:00Z Texture '0x03539b' dimensions too small09:35:00Z Loading '0x03539b' texture failed09:35:18Z Texture '0x03539b' dimensions too small09:35:18Z Loading '0x03539b' texture failed09:35:27Z Model '0x079941': Permutation 'default' not found, auto selecting permutation09:35:42Z Texture '0x03539b' dimensions too small09:35:42Z Loading '0x03539b' texture failed09:35:55Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation09:36:42Z Texture '0x03539b' dimensions too small09:36:42Z Loading '0x03539b' texture failed09:36:42Z Texture missing mip chain: 0x09348309:37:07Z Texture missing mip chain: 0x09348309:37:50Z Texture missing mip chain: 0x08be8209:37:50Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation09:37:52Z Texture missing mip chain: 0x09348309:38:01Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation09:38:06Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation09:38:14Z Content is referencing a propID that doesn't exist propId='1924002649382879764'09:38:20Z Model '0x0e617c': Permutation 'sword' not found, auto selecting permutationCrashed at 09:38:30Z

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1c81Version = 27.21.0014.5655Description = NVIDIA GeForce GTX 1050Compat = 0x00100800VidMem = 2048 MB

[Alaska.1605]

^Anyone got any ideas on the above?

[Inculpatus cedo.9234]

What advice did the Tech CS Team have for you?

[Alaska.1605]

• Try running in compatibility mode for an earlier version of windows.
• Try running as admin.
• Try disabling all optional startup programs.
• Try repairing the client.
• Try deleting the .dat file.
• Try a sfc /scannow.
• Send logs for Speccy, Hijack this, dxdiag, Arenanet.log and crash.dmp

I've also made some hardware changes since + a fresh windows 10 install, the issue still persists to the same degree.

[Inculpatus cedo.9234]

@Alaska.1605 said:

• Try running in compatibility mode for an earlier version of windows.
• Try running as admin.
• Try disabling all optional startup programs.
• Try repairing the client.
• Try deleting the .dat file.
• Try a sfc /scannow.
• Send logs for Speccy, Hijack this, dxdiag, Arenanet.log and crash.dmp

I've also made some hardware changes since + a fresh windows 10 install, the issue still persists to the same degree.

Deleting the .dat file will require downloading the entire game, again.

[Alaska.1605]

Yes, that's right.

I did all of these things prior to a CPU, motherboard and RAM upgrade over the weekend.