Jump to content
  • Sign Up

HELP :( "Connection error(s) detected. Retrying..."


Recommended Posts

Hey everyone,

I have been unable to play the game since the last Halloween Event weekend earlier this month. Everything was working fine as always, being able to play the game and whatnot but all of a sudden I wasn't able to log in anymore. When I launch the game it doesn't connect to the servers and this error "Connection error(s) detected. Retrying..." appears while download speed stays at 0 KB/s. I had not installed any new programs or made any changes to the system...

I have tryed EVERYTHING literally. I initially uninstalled the game and wiped the Temporal Files from the AppData>Roaming folder. When I tried to re-install the same error appeared...so I opened a ticket with Support. I have tried everything they suggested but nothing is working and they just told me they can't offer any more advice on how to fix this problem...

  • Uninstalled the game and deleted the Cache (temporal files) from AppData>Roaming
  • Made sure that the .exe file wasn't being blocked.
  • Used "netsh winsock reset" on cmd.exe
  • Uninstalled my Antivirus.
  • Turned off Windows Firewall
  • Portforwarded ports 80, 443 and 6112.
  • Made sure exceptions to this ports were open on Windows Firewall.
  • Used Google's DNS and used ipconfig /flushdns
  • Used a VPN

Out of frustration I tryed to install the game in another laptop using the same WiFi as my own laptop (where the game is not working), and it worked. So the issue is not in the network but in my PC.

Today I used a webpage to check if the ports where trully open or not. It appears as they are still closed so I checked again my Firewall exceptions, deleted the older rules and made them from scratch (Inbound and Outbound TCP&UDP rules for ports 80, 443 & 6112). The game is still not connecting to the game servers :'(

DOES ANYONE HAVE ANY SUGGESTIONS? :(

Link to comment
Share on other sites

The error means it can't connect to the patch server for whatever reason. Assuming you're having the somewhat common problem of connecting to a bad server, you have to...

 

Search the start menu for notepad, right click it and run it as an administrator. Open:

C:\Windows\System32\drivers\etc\hosts

 

At the bottom, add the following line, then save:

52.45.108.118 assetcdn.101.arenanetworks.com

 

Now start the launcher. Remove the line once you're done, since the IP will eventually change and cause this problem.

 

(normally you'd do this by using the -assetsrv option, but it's been broken since March 2020)

 

For future reference, to find the current IP, open a command prompt (cmd.exe) and enter:

nslookup origincdn.101.arenanetworks.com 8.8.8.8

Edited by Healix.5819
  • Thanks 1
Link to comment
Share on other sites

  • 7 months later...

This worked for me! FINALLY! I have been searching for the last couple of weeks and have tried everything! I even have an ongoing support ticket and they have not been able to pinpoint the problem! This worked! I am finally able to download the game again!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...