Support Issue — Guild Wars 2 Forums
Home

Support Issue

Hello, I have an issue with the game and sent a ticket for the first time. It's been two days and I still have not got a response. Is this the normal waiting time? I'm used to other sites/games responding and fixing the issue within a few hours.

Comments

  • nottsgman.8206nottsgman.8206 Member ✭✭✭
    edited September 15, 2017

    normal waiting times would be within 3 days, but these are not normal times. with the release of PoF, the support team has been swamped, and thus, waiting times have increased. now the new normal waiting times may be 1-2 weeks.

    70 'mains' and waiting for more slots
    | 62 Asura | 5 Charr | 1 Norn | 1 Human | 1 Sylvari |

  • Can confirm, have been waiting 9 days as of today for a copy-paste response on my ticket. There are others who are over 12 days with no responses.

  • @Signaling Fire.8402 said:
    Can confirm, have been waiting 9 days as of today for a copy-paste response on my ticket. There are others who are over 12 days with no responses.

    I hate when that happens. It's quite dreadful. It feels like they don't even read what the ticket says.

  • can confirm 15 days and waiting. still no response