Vanne.9061 Posted January 10, 2021 Share Posted January 10, 2021 Hey Guys,how can I really protect my account?My acc was hacked, someone wrote the support to remove sms autenthificator.The GMs wanted some information to this account.The hacker answered, but only the name of my acc and my name were correct.GM ignored this and removed the sms -> acc lostI changed passwords and got my acc back and the most of my stuff.And now I´m watching TV and then I got a sms from Anet with a Code.So it´s happening again...What can I do now? Link to comment Share on other sites More sharing options...
Veprovina.4876 Posted January 10, 2021 Share Posted January 10, 2021 Write a support ticket quickly explaining what happened. We can't really help you here on the forums. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 10, 2021 Share Posted January 10, 2021 Here's an article from the Knowledge Base: https://help.guildwars2.com/hc/en-us/articles/230428927-Guild-Wars-2-Account-Security Link to comment Share on other sites More sharing options...
BlueJin.4127 Posted January 10, 2021 Share Posted January 10, 2021 It seems like somebody knows the email address to your account. I recommend making a new email address just for GW2. After that, contact support and ask them to change the email address associated with your account. Don’t tell anyone your GW2 email.Also, there’s always a possibility that there’s a virus like a key logger on your PC. You should try various virus scanning softwares. Link to comment Share on other sites More sharing options...
Vanne.9061 Posted January 11, 2021 Author Share Posted January 11, 2021 Thank you BlueJinYes my Mail Acc got hacked too, but there was nothing else then gw2.I will change my gw2 Mail Adress now Link to comment Share on other sites More sharing options...
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