Ayakaru.6583 Posted January 20, 2021 Share Posted January 20, 2021 Whenever I press accept to buy gems, I get a message along the line of "unfortunately an error occured" (I can't read the rest of it, the message blinks and disapears).It's online banking.Paypall is also down.I hope the mordrem alpha isn't gone before it's fixed.. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 20, 2021 Share Posted January 20, 2021 You can contact the Billing CS Team for assistance via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
Thomas.2564 Posted January 21, 2021 Share Posted January 21, 2021 Im having the same problem! Please get it fixed. Link to comment Share on other sites More sharing options...
Lucio.4190 Posted January 21, 2021 Share Posted January 21, 2021 Same here when selecting the Credit Card.Yesterday it worked using Paypal. Link to comment Share on other sites More sharing options...
Ayakaru.6583 Posted January 21, 2021 Author Share Posted January 21, 2021 update: it started working again this morning (online banking option, at least) Link to comment Share on other sites More sharing options...
Fsearlon.1082 Posted January 24, 2021 Share Posted January 24, 2021 Same issue here, can't buy neither with paypal nor with credit card Link to comment Share on other sites More sharing options...
BioHazard.5847 Posted February 10, 2021 Share Posted February 10, 2021 Its not working, tried visa and Revolut. In GW2 appear a warning, "u have 2 accept in revolut". Revolut app ask me if i accept purchase (its a sign that all goes wheel in transaction communication), i say yes. In GW2 an error appears: "unfortunately an error occured" and no gems, and money still in my account. Arena net does not want to get payed ??? Link to comment Share on other sites More sharing options...
TheThief.8475 Posted February 10, 2021 Share Posted February 10, 2021 For some minutes i could not buy gems (conversion page had no buttons working) after some time buttons were funcional again, i bought gems with gold : 150 gold payed 0 gems reiceivedwhatthefuck Link to comment Share on other sites More sharing options...
Zorrander.3674 Posted February 11, 2021 Share Posted February 11, 2021 glad i found this thread as i have been having the same problem today. wont let me buy with paypal or using a credit card. Link to comment Share on other sites More sharing options...
acrux.4728 Posted February 22, 2021 Share Posted February 22, 2021 This is an ongoing issue. I've just tried it with three different cards (mastercard & visa) as well as PayPal and paysafecard with different addresses and amounts.When I click on the confirm button, I'm just put back on the "Get more gems"-page and this error pops up for almost a second:I've tried to follow these steps without success.Looks like their gateway to the payment service provider DigitalRiver is regularly broken and only fixed some hours later. Link to comment Share on other sites More sharing options...
Joote.4081 Posted February 28, 2021 Share Posted February 28, 2021 Same. Went on this morning to buy gems and got kicked back on 2 cards. It was working fine a few days ago. They don't want our money. Link to comment Share on other sites More sharing options...
wondermuffin.9680 Posted April 5, 2021 Share Posted April 5, 2021 Having this issue for the past 3 days. I don't get an error message. A white square appears and the process never completes. Link to comment Share on other sites More sharing options...
Ayakaru.6583 Posted April 8, 2021 Author Share Posted April 8, 2021 @"acrux.4728" said:This is an ongoing issue. I've just tried it with three different cards (mastercard & visa) as well as PayPal and paysafecard with different addresses and amounts.When I click on the confirm button, I'm just put back on the "Get more gems"-page and this error pops up for almost a second:I've tried to follow these steps without success.Looks like their gateway to the payment service provider DigitalRiver is regularly broken and only fixed some hours later.images work again?nope.. they don't.... Link to comment Share on other sites More sharing options...
turin.2468 Posted April 19, 2021 Share Posted April 19, 2021 @Joote.4081 said:Same. Went on this morning to buy gems and got kicked back on 2 cards. It was working fine a few days ago. They don't want our money.I also get a white empty square. Can't do anything with it.Edit: Answered the wrong comment. Disregard. Link to comment Share on other sites More sharing options...
turin.2468 Posted April 19, 2021 Share Posted April 19, 2021 @wondermuffin.9680 said:Having this issue for the past 3 days. I don't get an error message. A white square appears and the process never completes. I also get a white empty square. Can't do anything with it. Link to comment Share on other sites More sharing options...
wondermuffin.9680 Posted May 16, 2021 Share Posted May 16, 2021 Still no fix after 2 months. I know Anet is aware of the problem, but are we to expect a solution any time soon? Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 17, 2021 Share Posted May 17, 2021 (edited) 16 hours ago, wondermuffin.9680 said: Still no fix after 2 months. I know Anet is aware of the problem, but are we to expect a solution any time soon? Don't wait for ArenaNet to solve this in general. Because then you may be waiting for years more. Contact support and select payment issue and provide the relevant information. Then support can track it down with digitalriver. Most of these issues are caused by DigitalRiver AI transaction bots to flag transactions as possible fraudulent. It requires human interaction to fix. Yes, these AI bots are terrible but apperently DR needs them to not be swamped with fraudulent transactions. Error messages should be more clear. Like: "Your transaction has preventatively been blocked in automated security checks. Please contact support at <link> to get it sorted out." But I've said this many times. Another reason may be that some European bank transactions are being blocked because GW2/DR does not support the new authentication steps. Try to get gems via retailers if that affects you. You may want to buy gems via authorized resellers like these ones for Europe: https://www.guildwars2.com/en/news/get-20-off-guild-wars-2-gem-cards-in-europe/ The mentioned sale is over but these shops may still sell gem card codes for the normal price. Edited May 17, 2021 by TheQuickFox.3826 Iterative writing Link to comment Share on other sites More sharing options...
SimulationOfLife.4657 Posted May 20, 2021 Share Posted May 20, 2021 Last week I could buy gems on Paypal, this week I can't. So this has been happening to people since Jan of this year ? 1 Link to comment Share on other sites More sharing options...
Tchotchke.2910 Posted August 9, 2021 Share Posted August 9, 2021 Last month I had the issue, was able to finally buy them randomly, and now I'm having the issue again. This is kind of frustrating. Link to comment Share on other sites More sharing options...
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