yLoon.5289 Posted February 17, 2021 Share Posted February 17, 2021 Got this message in the game launcher:This account has been blocked for security purposes. Please contact customer support for assistance."Dieser Account wurde aus Sicherheitsgründen gesperrt. Bitte kontaktiere den Kundendienst.OKBuild: 111532Error Code: 3023:1012:6:377When i try to login to submit Ticket:This account has been blocked for security purposes. Please contact customer support for assistance.How am I going to contact customer support?? Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted February 17, 2021 Share Posted February 17, 2021 You can open a ticket at support.guildwars2.com without being logged in. Just click on "submit a ticket" and give as much information as you can. Link to comment Share on other sites More sharing options...
yLoon.5289 Posted February 17, 2021 Author Share Posted February 17, 2021 Yes, I did that but to no avail, it still required me to login in order to submit the ticket.I just check my few years ago email history with GW2 support and just inform them of my conditions with some screenshots. And they had just replied:-"A member of our support team will get back to you as soon as they are able to with a reply. "Even without submitting a ticket, I'm happy that my email caught their attention. Too bad i can't spend $$ to buy that ether glove and boot due to this. ;( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 17, 2021 Share Posted February 17, 2021 You (or anyone) can use the 'Anonymous' feature to submit a ticket to the CS Team. Use this link (If you can't log in you can submit your ticket anonymously.) found on the 'Submit a Ticket' page. Link to comment Share on other sites More sharing options...
yLoon.5289 Posted February 22, 2021 Author Share Posted February 22, 2021 Support replied ;-It appears this account was caught in our regular account security review. After thoroughly reviewing this account I have decided to remove the block that was placed on it. You may now access our services againIssue resolved.Thank you all for commenting! 2 Link to comment Share on other sites More sharing options...
austin.4617 Posted September 29, 2021 Share Posted September 29, 2021 how long did it take to get resolved? having similar issue very frustrating to have spent money to buy expacs n living worlds chapters just to get banned the next day Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 29, 2021 Share Posted September 29, 2021 It takes as long as it takes for your ticket to make its way through the queue. During normal times, the CS Team responds within 72 hours. Right now may be a high-volume period, due to the recent beta(s). Link to comment Share on other sites More sharing options...
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