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[reddog.7081]

Can anyone help me? My wife and I used to play years ago pre-expansion. Now we want to get back into it but the e-mail she used is no longer valid and we cant find the old box with the serial number on it. Now we are having a devil of a time trying to work out how to change the e-mail and recover her account so we can play. Anyone help? we are both in our 60's and have nothing but time so any help will be greatly appreciated

[ASP.8093]

You can submit an anonymous support ticket requesting an e-mail/password change using secondary information about the account (account name, character names, gemstore purchase history, billing address, &c.). See "Still Having Trouble" here for some examples: https://help.guildwars2.com/hc/en-us/articles/360000819168-Recovering-Your-ArenaNet-Account

Don't put, like, your full credit card number in there, but anything that establishes you used the account previously should help.

[reddog.7081]

Thanx for the reply. I may just be stupid but I just seem to be going around in circles and not actually able to change the account email address. I seem to just keep coming back to the same web pages over and over. Why is this so difficult? I know its probably just me. We have the serial no. and old email and the new one but I just cant seem to get anywhere. Seriously frustrating

[Inculpatus cedo.9234]

@reddog.7081 said:Thanx for the reply. I may just be stupid but I just seem to be going around in circles and not actually able to change the account email address. I seem to just keep coming back to the same web pages over and over. Why is this so difficult? I know its probably just me. We have the serial no. and old email and the new one but I just cant seem to get anywhere. Seriously frustrating

Only the CS Team can change the email address associated with a game account.You'll need to submit a ticket, and have them assist you.If you can't log in, then submit the ticket using the 'Anonymous' feature.

Good luck.