Crystalline Memories Disconnects [merged] — Guild Wars 2 Forums

Crystalline Memories Disconnects [merged]

seabhac.5346seabhac.5346 Member ✭✭

Game disconnects after activating Glint's memory crystal (after crystal elemental is killed). Can't get credit for completing this episode, and can't progress PoF story. It happens every time without fail.

Please fix! Thanks

Tagged:
<1

Comments

  • Whenever I view Glint's memory crystal after defeating the elemental in Glint's Lair. This has happened multiple times, and it always occurs right after Glint says "I hope my children can carry on my legacy." Immediately after that line finishes, I get kicked out of the game.

  • Sinder.9386Sinder.9386 Member ✭✭
    edited September 25, 2017

    I have the exact same issue and it bugs the kitten out me

  • Me too. Ive had it happen 2 or 3 times during the first story event also on separate characters. Having to redo story stuff across your alts is bad enough, we dont need to redo it all multiple times on each toon also... This ones particularly frustrating since theres a big fight before it.

  • Same happened to me. Finally had someone else run it for me in a group.

  • And now the next instance is doing same thing.

  • I wonder if the post that Mike O'Brien made would apply to your situation. Could you please give it a read and see if what Mo points out is relevant to your situations?

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • @Gaile Gray.6029 said:
    I wonder if the post that Mike O'Brien made would apply to your situation. Could you please give it a read and see if what Mo points out is relevant to your situations?

    Thanks for the reply Gaile... but, no I don't think so.

    This has happened to me each and every time I try to complete this episode so that I can finish the PoF story. I've tried several times over the past few days, and again after Mo's post, and the behavior hasn't changed... still DC-ing after killing the crystal elemental and interacting with Glint's memory crystal. Glint says a few word and bam... DC. Pretty frustrating since it takes quite a bit of time to work through the episode and then get no credit so that I can progress the storyline.

  • I agree with seabhac i have had this same issue at the same spot every time i go through the mission i have tried this three times now, so frustrating.

  • @Sinder.9386 said:
    I agree with seabhac i have had this same issue at the same spot every time i go through the mission i have tried this three times now, so frustrating.

    i have the code it gives me when it crashes to character select
    Code = 7:11:3:191:101 hope this helps finding the bug

  • Ok, thanks so much for the additional information. I'll pass this along now.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • Same for me. Same spot, same code as Sinder posted. Tried it twice today between 4-5pm EST. Last thing Glint says, "So much is unclear..." then d/c to character select.

  • I have had the same with this mission and now I am also suffering the same problem with The Departing.
    Really frustrating, that instance takes half an hour to get to that point where I get dc'd, and I am now forced to do it for the third time.

    Add to that the many issues with instance creation failing (which is another problem alltogether that does seem to be fixed).. it's really not a pleasurable experience right now to play PoF.

  • Thanks for chiming in Sinder, Squee Squashington and Kevjoe! This is exactly what is happening... and, I'm not looking forward to encountering any more of these instanced DCs for follow-on episodes like Kevjoe's.

    Thanks for helping us Gaile!

  • Gimdin.3581Gimdin.3581 Member ✭✭
    edited September 25, 2017

    Same exact problem as Kevjoe- Can't get past the end part of The Departing. Will DC right at the end of the prisoner's (no spoiler) dialogue. Sometimes will DC me in the middle after the 1st boss fight too. Tried this several times to no avail. Same error code as Sinder.

  • Just to confirm. the part where I get dc'd is also at the end of the dialogue of the prisoner.

  • Hi there,
    We’re having some trouble reproducing this internally. Any chance you could provide me with some additional information?
    NA or EU?
    Solo or Multiplayer?
    Character Race?

    Hopefully this will help us narrow it down a bit.

  • Hi!

    For me it is: NA, solo and on an asura. I'll be attempting it again on my norn this evening.

  • Gimdin.3581Gimdin.3581 Member ✭✭
    edited September 25, 2017

    For me: NA, solo, Human (spellbreaker if that makes a difference)

  • for me it is NA EST time zone
    Solo playthrough i am a human Ranger i use the trap ranger build. i have kudzu and full ascended gear and accessories as well are ascended
    In case you need them my pc specs are
    Ryzen 5 1600x
    Nvidia GTX 1070
    16 gb ram
    anything else let me know

  • na, solo, asura mirage

  • Squee Squashington.5189Squee Squashington.5189 Member ✭✭
    edited September 26, 2017

    NA, Solo, Charr Holosmith

    Edit: Was able to complete at about 9:18 EST. Didn't change any graphics/game settings.

  • NA, Multiplayer, Sylvari daredevil.

  • Just tried again with newest patch, same issue. Got kicked at end of prisoner dialogue.

  • I am having the same issue.

    NA, Solo, Charr Engineer.

    failed 3 times in the same spot as others. very frustrated right now.

  • Had it happen also on the following quest "Hallowed Ground" after the fight with the 2 champions. Same error code, kicked to character screen after the dialogue "Very well. If you can demonstrate the proper respect for this place, you may pass."

  • Roam.5208Roam.5208 Member ✭✭
    edited September 26, 2017

    Just happened to me, NA, multiplayer, Crystalline Memories - right before the portal spawned.

    Edit : The whole Prophet's Fall entrance seems to be glitchy for me. Major lag being anywhere near the gate, and the instance marker is way off from where the actual instance prompt shows up.

  • Pouet.4938Pouet.4938 Member ✭✭
    edited September 26, 2017

    Hi Travis, glad to know you are looking into this issue it is devastating to us. More information for you:
    The Disconnects only happen near the end of a story instance during dialogue. Two examples: Crystalline Memories and The Departed.
    Crystalline Memories: After defeating crystal boss, listen to glint talk, then freezes and game kicks me out. Tried 4 times the problem reproduces exactly each time.
    The Departed: After fighting balthazar, explore the underworld, reclaim name, refind purpose, defeat Soul Eater, listen to Joko's offer, game kicks me out.
    Solo, NA, Human Male, Elementalist Weaver

    I am losing more than 3 hours of progress it is extremely frustrating. There is no checkpoint especially for the departed. I had to go through all the story and TWO boss fights, only to be kicked right after a dialogue. The game always loses connection after a dialogue. Interesting note: During The departed, I first got DCed after Joko's Offer. Second time, I got DCed even earlier after Balthazar's dialogue but before Aurene's arrival to help me. So it seems dialogues or cut scenes are in segments, and each time they have a chance to trigger (and very rarely doesn't).

    That is all I can think of to help you. Please help us it is really urgent in my story progression thank you!

  • Pouet, having the exact same issue on the exact same story! Thanks for writing it out more fully! I've tried this story more than several times now and it is indeed frustrating. I opened a ticket for this last night and haven't heard back yet- though I do realize with launch there are probably a lot right now. I'm sure it's a hard situation for everyone, and I hope if it's not resolved we can somehow still get credit for finishing it. Not to be whiny at all though- it's so frustrating because I'm really enjoying the game and want to progress further!

  • I'm having issues on the EU **servers, with my **Human Ele **and I'm going through the story **solo.

  • I'm having the same issue with The Departed. NA, Sylvari Necro, in a party with a Char warrior as my partner.

  • I'm DC'ing in the exact same spot. Just when all 4 characters are talking after destroying the spear. I'm on EU Desolation, Human, Ranger. Tried 3 times now, every time I DC at the exact same spot.

  • Exact same issue here has happened 5 times now. both solo and multi on asura scourge EU

  • Have the issue for many days as well, now in The Departing (after defeating the soul eater and talking to the king, it disconnects me) and there is no way for me to continue it.

    EU server, both when I solo or let a friend host (he stays in the instance and I disconnect at that given point), Norn Guardian

  • Retried this morning still happening this is so frustrating not mention game breaking

  • I am also having similar issues with DCing at the end of The Departing and speaking to the prisoner.

    I play a Weaver Asura (solo) on the EU side.

  • Gimdin.3581Gimdin.3581 Member ✭✭
    edited September 26, 2017

    Just tried to do this (again, 5th time or so?) with a friend (who is a NA region Human Necro). They were able to continue fine, but I got kicked again, and cannot rejoin them in the instance. So basically there is no way to progress the story without some dev intervention at this point.

  • @Travis Battig II.3764 said:
    Hi there,
    We’re having some trouble reproducing this internally. Any chance you could provide me with some additional information?
    NA or EU?
    Solo or Multiplayer?
    Character Race?

    Hopefully this will help us narrow it down a bit.

    NA
    Warrior
    Solo

    I reran it with someone else leading and we finished. The next instance (tomb of the emporer?) crashed as well right when I talk to the spirits. Reran it next day and got through. No issues since.

  • seabhac.5346seabhac.5346 Member ✭✭
    edited September 27, 2017

    Reporting in after yet another failed attempt. DC occurs right after Glint finishes speaking and just before what I think will be a cut scene.

    So very frustrating! This is the 4th time in a row that it has DC'd. This time I tried it on my norn ranger, solo, US server HoD (same server as before).

    So far this has cost me almost 3 hours of time, and no progress!

    I, like everyone else in this thread, can't progress and finish the PoF story... and I am also sad that I can't start working on the griffon mount. It's really depressing to see all of these griffon mounts out in the world from so many lucky folks who've been able to finish the main story.

    Watched a YouTube video on the final PoF episode just so that I could see the ending. >_>

    I hope this is fixed very soon!

  • re. Disconnect for Crystalline Memories near end when listening to Joko

    I've had 3 friends who had this happening.

    They were able to successfully get past this by NOT stopping to listen to Joko. Just continue up the stairs, and exit through the gate ASAP. Worked for all 3 people.

    2/3 were solo. 1/3 was in 2 person party. He disconnected, I did not.

    Hope this helps.

  • Not sure if this ways because of Spilly's suggestion OR if this somehow got fixed, but going up the stairs as soon as I killed the eater of souls worked for me. It actually got passed the dialogue I typically am kicked at. Don't panic if the door isn't opened immediately when you get there. It will become clickable during Joko's dialogue. Click it as soon as it does and run for your life! (literally) Thanks!!

  • NA, Norn Necro, Kicked at the end of Crystalline Memories as Glint is talking. Not sure what the issues is.............

  • I'm on an NA server and I have this issue with several parts of the story, I've submitted multiple tickets with no response. Having to wait for my friends to be on and willing to help me progress in the story is unfair, especially in parts of the story where I can't even help.

  • @Gaile Gray.6029 said:
    I wonder if the post that Mike O'Brien made would apply to your situation. Could you please give it a read and see if what Mo points out is relevant to your situations?

    I'm sorry but people paid money to play this game and it's not even playable ... you shouldn't have to rely on other peoples bugs and disconnects to fix more problems.

  • seabhac.5346seabhac.5346 Member ✭✭
    edited September 27, 2017

    OK, so I finally made it through Crystalline Memories this morning!! \o/

    Here is what I did, and I hope it brings some progress relief to you all:
    1] Repaired my GW2 client (per instructions on the Support page: https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client)
    2] Renamed my GW2.dat file, launched the GW2 client and let it download a fresh copy of the GW2.dat file (per instructions on the Support page)
    3] Deleted the GW2 cache folder (per instructions on the Support page)
    4] Updated my graphics card drivers

    I'll update this thread if I encounter any other DC issues in subsequent PoF episodes.

    Good luck to you all!

  • Thanks Seabhac will try this

  • @Sinder.9386 said:
    Thanks Seabhac will try this

    Update: Still same thing even after followed Seabhac instructions still crash at same spot as per usual now. This needs to be repaired

  • @SpillyLily.4051 said:
    re. Disconnect for Crystalline Memories near end when listening to Joko

    I've had 3 friends who had this happening. (2/3 were solo. 1/3 was in 2 person party. He disconnected, I did not.)

    They were able to successfully get past this by NOT stopping to listen to Joko. Just continue up the stairs, and exit through the gate ASAP. Worked for all 3 people.

    Hope this helps.

    @Gimdin.3581 said:
    Not sure if this ways because of Spilly's suggestion OR if this somehow got fixed, but going up the stairs as soon as I killed the eater of souls worked for me. It actually got passed the dialogue I typically am kicked at. Don't panic if the door isn't opened immediately when you get there. It will become clickable during Joko's dialogue. Click it as soon as it does and run for your life! (literally) Thanks!!

    @Sinder.9386... Did you try just heading for the gate/door? As Gimdin said, you won't be able to exit immediately, but click to exit as soon as you can.

  • @SpillyLily.4051 said:

    @SpillyLily.4051 said:
    re. Disconnect for Crystalline Memories near end when listening to Joko

    I've had 3 friends who had this happening. (2/3 were solo. 1/3 was in 2 person party. He disconnected, I did not.)

    They were able to successfully get past this by NOT stopping to listen to Joko. Just continue up the stairs, and exit through the gate ASAP. Worked for all 3 people.

    Hope this helps.

    @Gimdin.3581 said:
    Not sure if this ways because of Spilly's suggestion OR if this somehow got fixed, but going up the stairs as soon as I killed the eater of souls worked for me. It actually got passed the dialogue I typically am kicked at. Don't panic if the door isn't opened immediately when you get there. It will become clickable during Joko's dialogue. Click it as soon as it does and run for your life! (literally) Thanks!!

    @Sinder.9386... Did you try just heading for the gate/door? As Gimdin said, you won't be able to exit immediately, but click to exit as soon as you can.

    Yes i have tried this as well to no avail. Nothing has worked for me so far

  • @Sinder.9386 said:

    @SpillyLily.4051 said:

    @SpillyLily.4051 said:
    re. Disconnect for Crystalline Memories near end when listening to Joko

    I've had 3 friends who had this happening. (2/3 were solo. 1/3 was in 2 person party. He disconnected, I did not.)

    They were able to successfully get past this by NOT stopping to listen to Joko. Just continue up the stairs, and exit through the gate ASAP. Worked for all 3 people.

    Hope this helps.

    @Gimdin.3581 said:
    Not sure if this ways because of Spilly's suggestion OR if this somehow got fixed, but going up the stairs as soon as I killed the eater of souls worked for me. It actually got passed the dialogue I typically am kicked at. Don't panic if the door isn't opened immediately when you get there. It will become clickable during Joko's dialogue. Click it as soon as it does and run for your life! (literally) Thanks!!

    @Sinder.9386... Did you try just heading for the gate/door? As Gimdin said, you won't be able to exit immediately, but click to exit as soon as you can.

    Yes i have tried this as well to no avail. Nothing has worked for me so far

    I managed to leave the door, but I just end up getting a disconnection during the cutscene (that I can't skip).

  • So sorry to hear you are still having issues after trying those things Sinder.

    I finally managed to finish the PoF story without any further DC issues after performing those 4 things previously mentioned.

    Good luck to all, and I hope ANET fixes the DC problem for you soon!

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.