*possible spoilers* PoF Story "The Departing" - "The Whole Story" achievement bugged — Guild Wars 2 Forums

*possible spoilers* PoF Story "The Departing" - "The Whole Story" achievement bugged

So I have tried getting the "The Whole Story" achievement two times already, on both tries lost the achievement eligibility when the memory of Balthazar appeared in the very end. Am I missing something or is it bugged? Pretty annoying since the achievement is time-consuming to repeat anyway...

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  • Glacial.9516Glacial.9516 Member ✭✭✭

    Exact same thing happened to me. The moment Balthazar spawns eligibility disappears. Tried it twice as well. Both times I checked to see if I got credit (assuming I had) and both times did not. I assumed it was bugged, but it sounds like some were able to complete it.

  • Same thing happened to me. Just tried for a third time now. This also happened to other guildies. I am sick and tired of devoting time to this and then getting a game client time-out right at the end.

  • Sithis.3564Sithis.3564 Member ✭✭✭
    edited September 25, 2017

    Did it twice, it breaks at Balthazar.

    EDIT.
    Indeed the fault is in the last memory with Batlhazar. DO NOT, I reapet DO NOT go past the last stairs. Simply stop where "Your purpose" lands. Two times I ran straight to the same level as Balthazar and it failed. The fact the there are flames and smoke on the way up doesn't help either. This needs fixing, small adjustment in range.

  • I've gone through this whole chapter 5 times (which means I had to fight the boss over and over because the chapter is too long without any breaks), watching EVERYTHING over and over. It still won't award. Either there is something outright broken or the meaning of "watch everything" is so finicky that it's almost impossible to get it to give you the achievement.

  • still the same for me exactly as u reported nit been fixed in last nights update - is annoying as hell as blocking the meta achievement award have repeated it several times now - the bubble stays right until the end with Balthazar but then disappears no reward ! plz fix

  • I can confirm this works got ach by following this do not go past the last spot of "your purpose" and not up the last level of Balthazar then you will get it

  • see the other thread in bug forum solution is not go past the last spot of "your purpose" and not go up the last platform where balthazar is then ach pops did it this morning

  • @godsie.2864 said:
    see the other thread in bug forum solution is not go past the last spot of "your purpose" and not go up the last platform where balthazar is then ach pops did it this morning

    If you are going to reference another topic put a link. Finding a particular topic without anything but a vague idea of what the contents are about is almost impossible.

  • I think this is the thread godsie was referring to (Sithis.3564's post):
    https://en-forum.guildwars2.com/discussion/4822/possible-spoilers-pof-story-the-departing-the-whole-story-achievement-bugged

    Indeed the fault is in the last memory with Batlhazar. DO NOT, I reapet DO NOT go past the last stairs. Simply stop where "Your purpose" lands. Two times I ran straight to the same level as Balthazar and it failed. The fact the there are flames and smoke on the way up doesn't help either. This needs fixing, small adjustment in range.

    70 'mains' and waiting for more slots
    | 61 Asura | 6 Charr | 1 Norn | 1 Human | 1 Sylvari |

  • Thanks a lot, finally worked for me too. :) Should still be adjusted in my opinion since it's very easy to miss the achievement with the range requirements so tight, even when you do watch all memories which is what it's about after all.

  • Charrbeque.8729Charrbeque.8729 Member ✭✭✭
    edited September 28, 2017

    The achievement 'The Whole Story' wasn't granted in 'The Departed' story step, even though I completed the requirements.

    I had the buff showing I qualified for the achievement all the way until I got to the final memory thing (Balthazar on top of the hill). Immediately as the Balthazar memory despawned, my character flashed and had a sound effect as if I leveled up and the achievement buff was removed (my mastery XP bar wasn't even full, nor do I have all PoF masteries fully maxed out). I didn't get the achievement granted after fully completing the story step and getting the mission rewards.

    Sept. 28, 2017
    Around 12:00 am PST is when I completed part of the story on my character Dances With Salad.

    Edit: The flash animation and sound effect I got - instead of the achievement being granted - was the same animation and sound effect you get when using a tome of knowledge to gain a level on a character.

  • Just completed The Departing. I watched every memory, and the achievement indicator was up the entire time. I stopped where the bird did on the next highest platform, just below where Balthazar appears. Had the same effects as described - using tome of knowledge - but no achievement.

    Admitted Alt-aholic
    Darkhaven, Asuran Gaters[ZPM]

  • Sithis.3564Sithis.3564 Member ✭✭✭
    edited October 10, 2017

    https://en-forum.guildwars2.com/discussion/comment/151654/#Comment_151654
    Standing on the same platform isn't enough. You need to place yourself at "your purpose", not an inch past it, not in the middle, not even near the stairs, to look Balthasar in the eyes, but simple at that kitten bird ;) .

    I agree however that it's a bug and needs to be fixed.

  • Sithis.3564Sithis.3564 Member ✭✭✭
    edited October 10, 2017

    delete this

  • Versys.8670Versys.8670 Member
    edited January 8, 2019

    During the story mission The Departing of Path of Fire when

    the player discusses the offer Palawa Joko makes, right after defeating the Eater of Souls and the player says "I need your army, but I don't need you"
    , I got disconnected. This happened 3 times in a row at the exact same moment and I am getting sick of repeating the story instance only to get disconnected near the end and not getting any story progress.

  • Same thing has been happening to me for the last few days now too, it's very frustrating. I hope they can fix it soon, we can't get our griffon mounts without the story. :(

  • Musaroxy.2874Musaroxy.2874 Member ✭✭✭
    edited June 28, 2018

    This happened to me around the same time this post was made, in the same spot, and I can confirm that it is still happening, be it a little later in the story when

    The cinematic of the Commander's return to life plays.

    It blocks the progress to finish the quest and has happened twice in a row now.

    "You know what they say: Curiosity pruned the Sylvari."

  • I've had this:

    • Once after the dragon is meant to swoop in for your rescue
    • Twice after telling Joko you don't need him

    I have no incentive to try again if this bug still isn't fixed in nearly a month! This is not enjoyable or dramatic and it's blocking progress toward the griffon.

  • I've had this happen 5 or 6 times now. I can't be bothered wasting 15-20 odd minutes. I was enjoying being back for elona after a time away. But this is the 3rd story quest that I've had disconnect problems with. I think it might be time for a sabbatical again until a fix is ready.

  • If you look through the forums this problem has been around since the launch of Path of Fire. I wouldn't hold my breath.

  • Hooray, disconnected at the very end while talking to Joko. Immediately get back in game and I'm expected to start the entire mission over from before the Balthazar fight? What a flipping joke! Why is there no grace period to relog, I was back in game in less than 5 seconds? Why are there no checkpoints? Why can't any of this dialogue be skipped? Why is it ONLY during story missions when an npc is talking that I disconnect? Why can't you reward the mission as complete as soon as I finish the last thing I need to do, instead of after 5 minutes of npc yapping after the last boss is dead? Why am I still playing this game?

  • Why is this not fixed yet? Disconnected twice at the very end. What a joke.

  • Can confirm, happened to me twice now as well.

    How is it that ANet can't fix a bug with the MAIN STORY of their expansion?

  • The exact same thing happened to me at the exact same time... I have also gotten random disconnects in other story instances... But this one especially made me lose a lot of time :'(

  • nes.4192nes.4192 Member
    edited January 1, 2018

    January 2018 and STILL disconnect error. Twice after my character tells Joko she doesn't need him. I switched to 32-bit client, double checked if my graphics settings are on low (as for some people helped), started doing this chapter solo (as for some it helped). Right after killing the Eater of Souls I ran past Joko to the gate, used my skills as suggested until I had interaction with the gate possible. And yay! I opened the gate, jumped into the portal, cutscene launched aaaand... right after the scene disconnect. Ofc nothing has been saved -.- Last thing I can try is repairing the client which I am doing right now. If that doesn't help... Anyone has any other tips which may help?

    EDIT: 6 attempts and all time disconnect. Drivers updated, client repaired, done solo and in party, graphic settings on lowest possible, internet checked. Nothing helped. Asked a friend to try on his PC. No issues. -.- My suggestion: if you cannot get through this chapter, ask someone to play this one through...

  • nes.4192nes.4192 Member
    edited January 1, 2018

    January 2018 and STILL disconnect error. Twice after my character tells Joko she doesn't need him. I switched to 32-bit client, double checked if my graphics settings are on low (as for some people helped), started doing this chapter solo (as for some it helped). Right after killing the Eater of Souls I ran past Joko to the gate, used my skills as suggested until I had interaction with the gate possible. And yay! I opened the gate, jumped into the portal, cutscene launched aaaand... right after the scene disconnect. Ofc nothing has been saved -.- Last thing I can try is repairing the client which I am doing right now. If that doesn't help... Anyone has any other tips which may help?

    EDIT: 6 attempts and all time disconnect. Drivers updated, client repaired, done solo and in party, graphic settings on lowest possible, internet checked. Nothing helped. Asked a friend to try on his PC. No issues. -.- My suggestion: if you cannot get through this chapter, ask someone to play this one through...

    Apologies for double post. Instead of edit (I used that option!), my PC decided to post it)...

  • kiklanisune.4095kiklanisune.4095 Member
    edited January 7, 2018

    every story ive done over 10 minutes long since lvl 65 has disconnected me and forced me to do it at least twice. why is this? do we have an answer? does anybody answer us or is it just players here? at least when this kitten happens with blizzard somebody blue posts...

    ill also add that i hit 80 just the other day casually playing. this has been hitting me since over 15 days ago

  • This issue still exist in FEB 2018. 1st Run: DC'd near the end, 2nd Run: Can't interact with the Judge. When this season first came out, had these same issues on my main toon, Now, running my alts in, I'm seeing the same issues. ANET, if the bug can't be fixed, please at least provide a shortcut to bypass the Balthazar fight in the beginning of the story. Going to try after reset on friday.

  • Update: Tried it after a daily reset and did not have any issues.

  • Still broken. My 4th attempt in as many weeks just disconnected, just after telling Joko I needed his army, but not him

  • 3 disconnects in a row.

  • Still happening in June....

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    If anyone here can tcpdump the traffic when they hit these disconnects, I'd be interested to see the metadata of the disconnect. I have a theory that this is caused by some sort of NAT timeout or something, and that'd help confirm the theory.

  • I too have been having problems too with this mission getting dc'd in exactly the same place as you, i downloaded the microsoft analyzer as mentioned in another thread and managed to create somesort of network log , the exact time i believe i disconnected is at line 76617 in this image https://imgur.com/a/1kZ8ez2 the whole file can be downloaded here https://ufile.io/yj98v

    I should point out my next attempt at the mission i managed to finish it.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Aeryn Knight.4351 said:
    I too have been having problems too with this mission getting dc'd in exactly the same place as you, i downloaded the microsoft analyzer as mentioned in another thread and managed to create somesort of network log , the exact time i believe i disconnected is at line 76617 in this image https://imgur.com/a/1kZ8ez2 the whole file can be downloaded here https://ufile.io/yj98v

    I should point out my next attempt at the mission i managed to finish it.

    Thank you for doing this. Looking at the traffic -- and I see you are using -clientport 443 -- there was a 38.4 second gap where no data was transmitted on the connection, immediately followed by a string of retransmits, and eventually a RST killing off the connection.

    You can find that at message 76522 in the ETL file, and track that the system was communicating quite happily before that point.

    That supports my pet theory, which is that these disconnects originate from the client and server basically stopping talking while the cutscene runs -- because they have nothing useful to say -- and the network connection dropping because it is idle too long for some aggressive garbage collector that then breaks the communication when it all tries to resume.

    What we can say with certainty is that, as far as GW2 on your machine was concerned, the server simply stopped responding to communication, and then it was told "go away and stop bothering me" as if there were never any connection. That could, at least in theory, be anywhere along the client/server path, but absent an instance crash, or the discovery that ANet run a 30 second timeout on their load balancer or something, I'd anticipate your router being the most likely candidate here.

    If you don't mind, could you tell me what router you have? I'd be interested to check and see if there are any known issues with, eg, NAT timeouts or whatever.

    With a bit of luck we may be able to turn this into an actual solution for the issue, at least for you. Cross your fingers, and redo the capture if you want to reconfirm this on the next bit of story where you may disconnect. :)

    CC @Jeffrey Vaughn.1793 who may also be interested in doing the same analysis, and/or the conclusions here. (or not, sorry if I wasted your time, there, friend.)

    PS, @Aeryn Knight.4351 , all the client/server communication is encrypted, and we don't have the keys, so we can't see the content of this traffic, just in case you were concerned.

  • Khaos.6810Khaos.6810 Member ✭✭

    Somewhat related, I've also been getting disconnected in the same same spot of a quest - The first quest for Path of Fire. Just after killing the two demon doggies in the town then running back to the two NPCs (one is on the ground), I get disconnected just after their dialogue concludes. I read that potentially running as far away from the NPCs as I can while they do their roleplaying could prevent the DC and I'll be testing this momentarily, but I've yet to get past this yet.

    Maybe a bug related to quests in general?

  • My router is a Virgin Media super Hub 2ac which i believe is a Netgear product inside, something i should point out, i had a 'theory' in my head of sorts that i was getting kicked at dialogues was that i was 'idle' ie doing nothing, so in the mission when i actually completed i was continuously using skills and moving around throughout, its probably a coincidence i managed to get through but who knows, so far i have had no more dc's and i just reached the final mission, not sure when i will complete though.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Aeryn Knight.4351 said:
    My router is a Virgin Media super Hub 2ac which i believe is a Netgear product inside, something i should point out, i had a 'theory' in my head of sorts that i was getting kicked at dialogues was that i was 'idle' ie doing nothing, so in the mission when i actually completed i was continuously using skills and moving around throughout, its probably a coincidence i managed to get through but who knows, so far i have had no more dc's and i just reached the final mission, not sure when i will complete though.

    Yeah. The Internet suggests they have a ~ 30 minute timeout for idle connections, and a fairly small connection tracking table, so if there are a lot of connections happening it could end up cutting something off very fast. Nothing conclusive suggesting that it is common to see a 38 second disconnect though.

    Assuming that hitting those skill buttons was triggering action, that'd cause network traffic, and "refresh" that connection state, so you didn't DC.

    Anyway, hopefully this is at least a little helpful to the ANet team in understanding what is going on, and helps move toward a solution.

    Everyone else: it would be great to get a couple more of these dumps around the disconnect, since that'll help confirm they show the same symptoms, and so support the theory that this is what is happening: period of silence, then "no responses from the server".

  • Same here. Four tries so far, going for another just to confirm. I've never had disconnects during anything else, just this particular quest. It started with one right alfter Balthazar, then now it's three times so far right after Joko's appeal. I'd really like to finish this questline..
    Seeing how old this thread is very disappointing.

  • Fixed somehow for me.
    could have been luck, the graphics card update, or inviting two friends

  • jediwolf.8724jediwolf.8724 Member ✭✭✭

    After many tries and getting disconnected, I finally made it through.
    I joined someone else's instance and we got through no issues.
    Just couldn't wait for a fix to come through it has been months already.
    If you are stuck on this one give it a try.

  • its happening to me over and over at the 'listen to Joko's offer' bit - tried turning off virus protect and firewall - checked internet connection stable - this is very frustrating - i will see if i can join someone else's instance to get through

  • Orimidu.9604Orimidu.9604 Member ✭✭✭

    @Tolsis.3518 said:
    its happening to me over and over at the 'listen to Joko's offer' bit - tried turning off virus protect and firewall - checked internet connection stable - this is very frustrating - i will see if i can join someone else's instance to get through

    Shoot me a message ingame if you still need this.

  • Orimidu.9604Orimidu.9604 Member ✭✭✭

    Above user is EU, if anyone in EU would be kind enough to taxi?

  • Tolsis.3518Tolsis.3518 Member
    edited September 1, 2018

    many thanks for trying to help Orimidu - i am stuck - get a little further sometimes but cannot progress story beyond this chapter and cannot find people to help with grouping up - too casual a player I suppose, and it is too long after release; in any event i cannot progress the story til there is a fix or a workaround

  • thank f got thru it - running around in circles while everyone doing the blah blah blah - spamming abilities - may have been shrieking a little - hope next chapter is less disconnecty

  • I have still problems with this. It wont grant me the achivement even though I watched all the memories. Fix this pls ANet!!

  • I can´t get this achivement. Have tried 7 times now. As soon as I come to the platform where Lazarus spawn the "Qualify for the whole story" dissapears. :(

  • Still doesn't work. Done the instance several times now.

  • Sithis.3564Sithis.3564 Member ✭✭✭

    Read my comment.

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