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Feedback: Guild Wars 2 Mac 64-Bit Client

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  • Update: (sorry for double post) I transferred the whole gw2 file to an external SSD with USB 3.0. It is running amazingly! I think the problem is Apple’s new file sorting system with HS. Just thought people should know about this workaround.

  • HippieJoel.9537HippieJoel.9537 Member ✭✭
    edited October 5, 2017

    I must say I often feel that I am alone in genuinely finding that the game runs really well for me on my system. It's not quite up there with the performance of Windows yet but the game is more than playable, so thank you to the wonderful developers at ArenaNet.

    @Mapisto.2154 said:
    Devs should really consider moving to metal/metal2 api if they want the game to be enjoyable on Mac.

    It would certainly improve things but the reality is that it's a considerable amount of work. With that said, I have done some quick reading on Metal and I was pleasantly surprised by how it does seem to be straightforward enough to port things to Metal, with the major exception of shader related fun.

    With that said, I am not an engine dev and to be perfectly honest with you I'm fairly clueless about OpenGL and Metal in general so I wouldn't be surprised if someone who is experienced with game engine development tells me that I'm entirely wrong about everything.

  • I have the same issue that sunrun has reported. I'm not certain if it's related to sleep but I usually have to restart my MacBook Pro or the performance is too poor to be useable. After restarting I have no issues with the client.

    OS: High Sierra
    System: MacBook Pro 15-inch 2017
    CPU: 2.9Ghz i7
    Memory: 19GB
    Graphics: Intel HD 630 / Radeon Pro 560

  • @Dizz.5230 said:
    Anyone play GW2 with Razer Naga Chroma and having some kind keybinds(?) issue like mine?
    Ex:
    I set F1~F5 skill to alt+1~5, and I usually use Naga to press 1~5.
    When I press alt+1 try to use F1 skill, most of time it will cast weapon skill 1 instead and then do nothing.
    Sometimes it stacks, cast F1 skill after weapon skill 1.
    I have to use weapon skill 1~5 first then try to use F1~F5 skill in the middle of weapon skill casting action to perform a F1~F5 skill.

    PS: This issue won't happen if use keyboard only.

    Having this issue with a G600 mouse also.

    Whenever I try to use a modifier key +number (on mouse) it doesn't work. but modifier key +number (on keyboard) does.
    This pretty much breaks the game entirely for me. Certainly won't be buying PoF until this is fixed.

  • Having this issue with a G600 mouse also.

    Whenever I try to use a modifier key +number (on mouse) it doesn't work. but modifier key +number (on keyboard) does.
    This pretty much breaks the game entirely for me. Certainly won't be buying PoF until this is fixed.

    I have a G300 mouse. If I put the shift key on my mouse, it get stucked every time (in fact, it become a Caps Lock key!).

  • Talek.6795Talek.6795 Member ✭✭

    @Talek.6795 said:
    Jon, can you please specify when could we see the other resolution options in the client?

    It's under consideration. No guarantee though.

    Thank you for you answer, but in that case can we have at least super small interface option? even smaller than small

  • Hellchaos.7138Hellchaos.7138 Member
    edited October 7, 2017

    When are you going to correct the display of the hit box on the floor ? It's kitten annoying not to know where i can put my aoe because it's in the wall..

  • @DrMORO.4627 said:
    Those who've jumped to High Sierra, maybe just maybe the new APFS format might also be the issue...?

    I've been running the new client and HS betas for quite some time and I'd say that only in the last week or so have I experiences multiple crashes out of the client. I'm pretty certain it's a bug in the client, not HS.

  • @Ghad.1938 said:
    Update: (sorry for double post) I transferred the whole gw2 file to an external SSD with USB 3.0. It is running amazingly! I think the problem is Apple’s new file sorting system with HS. Just thought people should know about this workaround.

    Would you mind posting a screenshot on your GW2 frame rates when launched from your external SSD??
    I see if I can dig out a spare SSD to test this out, may I confirm if your external SSD is formatted with HFS+?

    I'm on a 2015 Retina MacBook Pro (AMD M370X, 16GB RAM) and the Mac Native Client just slows to <10 fps every few seconds even on lowest graphics settings; boot camping into Windows 10 and I can play in Medium graphics settings with "reasonable" framerates.

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    I saw earlier some people said the ambient occlusion checkbox is staying off for them now? I am still seeing the opposite if it is supposed to be fixed.

    Late 2013 iMac
    macos 10.12.6
    24 GB ram

    New to the game? Feel free to give a yell if you need PVE help.

  • Is this a known issue for the mac: when attempting to report a bug in-game the message "Error creating screenshot" appears.

  • There is recent bug I noticed that when you play for a few hours random user interface parts start to flicker (like map, ability icons, inventory etc), only fixed with client restart.

  • I'm just so sick of dying to invisible mobs. Framerate is okay, client is stable. But some areas of game take five to 10 minutes to load...then even after that you can mount up go over a hill and once again the environment still hasn't loaded and you die to invisible mobs again...

  • Not sure how many, if any, Mac 64-bit updates have been applied since this few weeks, but still having problems of frequent crashes. After a fresh restart of the system, I can open the 64-bit app, log in, and click the play button. Here usually, the window turns blank and black and titled "Untitled", then after something with the initiation, the window title changes to 'Guild Wars 2', and I can play GW2 for about 10~20 minutes.
    Then, the GW2 game locks, and need to input my error notes to submit. Here, I sometimes loose the mouse control as well, yet I can mostly type things in. Using the 'Tab-+Command', I can switch out of the GW2 app to move the mouse cursor to the area where the 'submit' button is, and switch back to the GW2 app to send my error report.
    The crashed GW2 app can be closed here by clicking the OK button.
    I try to restart the GW2 again here, and log in, and click 'Play'. The 'Untitled' blank black window opens up, but for here, the entire Mac system freezes. No input works. Nothing. All I can do is to long-press the power button of my Mac to force-restart the entire system.
    After the restart, the GW2 will open up, and it playable again without the system freeze. Yet here again, after 10 to 20 minutes of play, the GW2 app with crash, and I report once again. Restarting the crashed GW2 will again result in the entire system to freeze, when clicking the 'Play' button at the 'Untitled' window, and does not go further to the "Guild Wars 2" window. Play a little, app crash, open app again, system freeze, Repeat. Not fun, but want to play.
    I am on El Capitan.
    Like most everyone here, happy to have a 64-bit client, yet desperately need a major fix and improvement in performance and stability, to justify the fun to 'grind' in GW2.

  • I am having the same issues as a lot of you. When I log into the 64-bit I can play for about 10 minutes before the mobs become invisible, the terrain disappears, and it looks like I am walking on air. Immediately logging out, restarting computer, and logging back into the game does not fix the issue. I have to wait almost an hour before I can play the game again. I went back to the 32-bit and tried to play, however, I get a different message error every time I am with a party or squad. The errors occur within minutes and sometimes seconds of each other making the game unplayable. My screen turns black and this is the error message I receive:

    (m_sphereRadius + TOLERANCE >=m_boxExtent.x) II
    (m_sphereRadius + TOLERANCE >=m_boxExtent.y) II
    (m_sphereRadius + TOLERANCE >=m_boxExtent.z) II
    A serious error has occurred that prevented the application from continuing. A report has been sent to ArenaNet to help determine the cause.

    Is anyone else game acting like this? If so, how did you fix the issue?

  • H> @Jon Olson.8439 said:

    If all goes as planned, we have several fixes in the next release.

    Boy this makes me happy!! Sure hope if fixes the loading invisible mob issue, then I will be a happy camper!

    I've been holding off with the High Sierra update for my Mac because of the GW Issues mentioned in previous post. If will be great to see updates for the client!

    =)

  • Hi, i just wanted to tell what is very great about the client.
    1) Native fullscreen windows ("Spaces"). Makes using the rest of the macOS while playing very nice.
    2) High resolution textures. Client handles high resolution textures very good.
    3) Resolutions, that are factors of the native resolution. This makes even low resolutions make look sharp.
    4) Runs good on lowest quality (which still looks great) on newest iMac 27".

  • HippieJoel.9537HippieJoel.9537 Member ✭✭
    edited October 9, 2017

    I'm running the client just about maxed out on my hackintosh (i7-4790k / GTX 970 with very few issues.

    Main ones I've noticed are that ambient occlusion can look a bit off at times (glowing character + lighting on the ground changes as I move the camera) and I get some... interesting graphical bugs (i.e. things flickering white) if I set shaders to high. Otherwise it really runs perfectly - I haven't experienced the crashes etc that other people are experiencing so I guess I should consider myself very lucky. Performance is really rather good - not far off the Windows client at all with the exception of the hitching, particularly when I first open the game.

    Really though, I can't tell you just how happy I am with the current state of the Mac client. Even for those who are having issues, it seems to be so much better than the previous 32-bit Cider wrapper. I mean, to give some context to others, prior to this testing client being a thing I'd rather play the game just using Wine, even with the performance hit, before giving up and booting into Windows every now and then. Since this came out I've actually just gone ahead and wiped my Windows SSD which I now use for additional storage for video editing etc.

  • grislyteeth.1752grislyteeth.1752 Member
    edited October 9, 2017

    Unfortunately my FPS is terrible. The graphics are prettier but it's like I'm playing a slideshow. So for now I have to stick to the 32-bit client to play (and even then i get crashes).

  • I play on an 27-inc macOS sierra 10.12.6 and use an NVIDIA web driver (QUADRO & GEFORCE MACOS DRIVER RELEASE 378.05.05.25F01)

  • Figlilly.3907Figlilly.3907 Member ✭✭
    edited October 10, 2017

    @Ghad.1938 said:
    Update: (sorry for double post) I transferred the whole gw2 file to an external SSD with USB 3.0. It is running amazingly! I think the problem is Apple’s new file sorting system with HS. Just thought people should know about this workaround.

    Brilliant! I took your advice and bought a little external SSD today and moved my game across. I have just tried it now. The difference is amazing. I have even managed to turn up the graphics a bit too for the first time in many years.
    I was at Amnoon and the casino coins event was on. Lots of people around. I was able to take part. No lag, no bumping into walls or falling off bridges.
    I did see some flickering of some foliage but, meh, I can live with that.
    Oh and the game loaded so fast I almost got whiplash.
    Thanks so much for the suggestion @Ghad.1938. I am so happy with the Mac version now.

    Edit because I always forget something. I am not on HS by the way. Just Sierra 10.12.6.

    Let us be kind, one to another, for most of us are fighting a hard battle.

  • Figlilly, I'm looking at doing the same thing. What SSD did you get? And how did you go about moving it to the SSD? Thanks

  • I just had
    Assertion: !index || m_refArray[index]
    File: ......\Services\IdMgr\IdMgr.h(88)

  • @Supercluster.7159. It's a Samsung T5 250 gb.
    You have to set up the Samsung first for Mac but there is a program on it that does that for you.

    You then just move the 64 bit app from your Applications folder to the SSD. I have to admit, I am sure I messed up here because I ended up downloading the entire game again which took hours. I think I did copy instead of move. Maybe someone with more smarts can advise you on this :)

    Let us be kind, one to another, for most of us are fighting a hard battle.

  • HAHA Thanks Figlilly. Did you have the 32 client installed along with the 64? I still have the 32 client in the Applications folder also. I wonder if I need to do anything with that also?

  • I moved it too though probably not necessary. I can't see myself ever using it again now that the 64 bit is working so well.

    Let us be kind, one to another, for most of us are fighting a hard battle.

  • Great thanks again for your help. =)

  • Hi all!
    Since there could be a potential solution mentioned here about moving the GW2 app to an external SSD drive might help improve Mac 64-bit client gameplay, I want to ask all well-knowledged Mac players, or even our ANet devs, if they could explain 'in detai' of which GW2 files, especially the entire game data files, are stored 'where' in the Mac system.
    And also, which GW2 files needs to be moved and how, if needed. In short, how does one play GW2 64-bit entirely from an external SSD drive?
    BTW, I do have both the 32-bit wrapper client which is 22.07 GB in size (HUGE!), and the 64-bit native client which is 128.4 MB only. I assume the first-installed 32-bit client stores all the large game data files, but not totally sure if this would needed to be moved or not. Maybe the 64-bit app automatically looks for the game data files within the 32-bit app? I also wonder if there is a way to specify from where the 64-bit app to look for such game data files. Maybe if none, if will download everything freshly to the SSD?
    I have an extra SSD which I can hook up externally with USB 3.0, and thinking of testing out the differences in performance with my not-so-optimal Mac system.
    Any insight and useful idea would be appreciated.
    Thanks!

  • Okay, self-reply.
    The 32-bit wrapper client is huge because it includes the entire 'Cider' Win wrapper system included. Finder says the GW2 32-bit app is 22.07 GB, but if I peek into the app content, the 'transgaming' folder alone says 37.09 GB(!), larger than the app itself, amazingly. So, the basic game data seems NOT to be stored inside the game app, I guess.
    I will just copy the GW2 apps, both 32-bit & 64-bit to my external SSD, 'delete' the originals on my internal SSD, and see what happens with gameplay in the 'moved' 64-bit app.

  • Keep us posted on your results DrMORO. I'm thinking of just installing the game from scratch when I get my external SSD. But if what you're trying works I would probably just do that to save time.

  • @Jon Olson.8439 said:
    When the 32-bit client is installed in the default location, the 64-bit client will attempt to reuse the dat (provided it can find it). Otherwise the 64-bit client will make its own dat. By default both clients store their dat in the app itself, as this is the most portable. There are various command-line/settings options which can alter where each client will store the dat. The apps themselves can generally be moved wherever you wish. There is some runtime and other internal stores kept within your user Library. I don't recommend moving those files unless you are a more advanced user.

    Thanks Jon for the clarification! Really appreciate it, and all of you on the GW2 Mac team have done so far. Please keep up the great work. You are getting there.

    Just 'moved' both apps to my external SSD, and will start playing with it AFTER 17:00... ;)
    We'll see...

  • Update-ing...
    Just started up Gw2 64-bit app from my external drive, in hopes to play immediately. Not...
    It just started downloading a whole bunch of stuff, like over 450,000(!) files... I wish there is a better way to 'move' the app, so we don't need to re-download a TON of things again... Any ideas how to do this? I am also wondering where all this stuff was stored for the app at the original 'Application" folder. Is it still left there?

    Waiting, and waiting, and waiting...

  • Jon Olson.8439Jon Olson.8439 Member ✭✭✭

    @DrMORO.4627 said:
    Update-ing...
    Just started up Gw2 64-bit app from my external drive, in hopes to play immediately. Not...
    It just started downloading a whole bunch of stuff, like over 450,000(!) files... I wish there is a better way to 'move' the app, so we don't need to re-download a TON of things again... Any ideas how to do this? I am also wondering where all this stuff was stored for the app at the original 'Application" folder. Is it still left there?

    Waiting, and waiting, and waiting...

    You can locate the dat in the 32-bit client, moving it into the 64-bit client's dat location. It requires a bit of surgery with the internals, but shouldn't prove too difficult to figure out.

    Jon Olson | Programmer
    Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Native Mac

  • Thanks Jon!
    After stopping the long download, and looking into the packages of each GW2 apps,
    copied 32-bit client's Gw2.dat file (37 GB !) from here
    file:///Volumes/DrMORO%20240GB%20SSD/Guild%20Wars%202%2032-bit%20wrapped.app/Contents/Resources/transgaming/c_drive/GW2/Gw2.dat
    to replace 64-bit client's Gw2.dat file here
    file:///Volumes/DrMORO%20240GB%20SSD/Guild%20Wars%202%2064-bit%20native.app/Contents/Resources/Gw2.dat
    37 GB did take a little more than a few minutes to copy.
    The 64-bit app started up just as no new downloads were needed. Awesome!
    Time to test out the 64-bit app, 'moved' to an external SSD connected by USB 3.0, for a little bit.
    Maybe can update the results tomorrow.

  • Hi all,
    Just a little update.
    I have played GW2 64-bit off my external SDD just bit, and so far, it is playable on my system. I cannot say it has improved my performance, as I have not measured my fps in my original "Application" folder playing. (Dumb...).
    Yet, so far, no crashes yet. A good thing. It feels a bit better & faster, though.

    One thing I did notice of my new setup is, my connection is external SSD --> SATA-to-USB 3.0 adaptor -->USB 3.0 cable --> OWC Thunderbolt Dock 2.0's USB 3.0 port --> OWC Thunderbolt Dock 2.0's Thunderbolt port --> Thunderbolt cable --> Mac. Obviously not the best route for performance...

    I just ordered (off eBay) a Thunderbolt 2.0-to-eSATA & USB 3.0 adaptor plus a SATA-to-eSATA converter cable. This way, I can connect my external SSD --> SATA-to-eSATA converter cable --> Thunderbolt 2.0-to-eSATA & USB 3.0 adaptor --> OWC Thunderbolt Dock 2.0's Thunderbolt port --> Thunderbolt cable --> Mac. This should be much faster than what I have now, closer to the transfer limit with minimal bottlenecks. Also, the other advantage for this setup is, I can literally 'carry' my GW2 app almost entirely around in a portable external SSD, and play even at home on my MBP with Thunderbolt while still achieving the highest throughput I can have. No need to update app for each location, only need to do so once, to my external SSD's GW2 app.

    Well, I hope. Products have not arrived just yet. I will run the "Blackmagic Disk Speed Test" I just downloaded from the Apple App store, and compare the throughput of my setup before and after my connection upgrade. We'll see...

  • penelopehannibal.8947penelopehannibal.8947 Member ✭✭✭
    edited October 13, 2017

    At the moment I'm stuck between two choices:

    1. Use 64 bit client that runs first time but hardly renders when loaded into a map, and is juddery when moving the character.
    2. Use defunct 32 bit client that crashes a few times when trying a open, and has tolerance crashes when in game, but runs smooth when playing.
  • Well I upgraded my OS to High Sierra last night and I wish I hadn't. The lag is back. It is not as bad as it was before I transferred my game to the SSD but it is not the blissful romp it was for two short days. So disappointed.

    Let us be kind, one to another, for most of us are fighting a hard battle.

  • Galmac.4680Galmac.4680 Member ✭✭✭

    Was on a bounty run on Vabbi yesterday and had really really bad graphic issues, can't see the champs (not only due to missing textures), my aoe circles seems to be tilted to the ground didn't even know where it was placed, shades of textures in wrong places, my eyes were hurting. After next port to a wp it was ok again.
    Lowest graphic settings with native rendering on an iMac late 2009

    Praise Joko!

  • grislyteeth.1752grislyteeth.1752 Member
    edited October 16, 2017

    Invisible enemies and terrible FPS drops every now and then, Looong loading screen times.

  • kitten It's still unplayable :angry: :-1: I still haven't been able to play any of the expansion lol

  • Falseprophet.1502Falseprophet.1502 Member ✭✭
    edited October 16, 2017

    Any idea what causes this graphic splitting? As you can see in the bottom right hand side of this screenshot you can see the stair case shadow on the otherwise flat terrain?
    https://imgur.com/a/akMKW
    Thanks

  • @Falseprophet.1502 said:
    Any idea what causes this graphic splitting? As you can see in the bottom right hand side of this screenshot you can see the stair case shadow on the otherwise flat terrain?
    https://imgur.com/a/akMKW
    Thanks

    This is a known issue, which I think is related to hovering or disapearing AOE fields. It basically fails to recalculate the outline of the terrain or something.

  • Updated today, Mac client crashed immediately after trying to go into a map. Restarted the client, it said it had to repair the data archive, so I let it do that and when it looked like it was finished GW2 crashed and brought up the bug report window, which I couldn't do anything with because it was beach balling as well. GW2 was sitting there consuming 68% of CPU until I killed it. Thankfully it seemed to be OK the next time I ran it... yikes.

  • Since the latest patch I have been unable to open the client. It says "initializing" and then crashes.

  • For me, everything works, but the cursor is only half sized. I get the normal size back by enableling dpi scaling, but thats not what i want.
    Physical Resolution: 5120 x 2880
    Logical Resolution of macOS: 2560 x 1440
    Resolutioon set inside guildwars: 1920 x 1080. DPI scaling off.

  • The game is running very smooth now,
    though it still takes a while for maps and players to load in.

    Just a bit more and I'll be able to fully enjoy PoF :D

    Volhryol O Maelstom - Chronomancer
    Ghelviir O Maelstom - Druid
    TheSlothArmada - Berserker
    Builds: https://docs.google.com/document/d/1jEaFeEWMhn3_c9Dt7DlOKWMHOVyRbWDSbEEgpSgrTMY/edit?usp=sharing

  • The game still reads a ton off of the disc in a very short time frame. Also the map is still very annoying to use as it constantly freezes as u try to drag across it. Aside from that the client is feeling a bit better. But the zones still seem like there constantly reloading making the fps drop randomly on me alot.

  • Same here! Takes forever to load into a map and then I must wait for another 5-10 mins for the characters and instances to load. Dragging the mini map is jittery :(

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