Anet, could we have an estimated wait time on tickets please? How long do we have to wait? Why do we have to wait that long? What's going on at all?
I have a ticket opened a week ago, and still no reply. Here in the forums and on Reddit as well I saw mentioning of 4 weeks of wait times. This shuns a very bad light on Support... I willing to believe that they are working day and night on tickets as fast as possible, but the only thing that I know for sure, that mine haven't been checked yet. Nothing more. I wouldn't mind if I would know, that my ticket will be reviewed like 2 weeks from now, because I would know something. But for now I just hope everyday, and no luck so far. (And my problem isn't even a serious issue, so if someone would just say "sorry, we can't help you" would be okay, and I'd be done with it.)
Could you please send email notification or something when someone opens a ticket an estimation on wait time?
Or could you just say something about it? The last thing I know about this that RB2 said on twitter that ticket resolve time increased
but these were long ago.