I don't know why by sometimes the audio/diague completely cuts out during Cutscenes at the beginning or mid-way. There are times I'm watching a Cutscene or ingame cinematic and I'm not getting ANY sound at all. In fact the subtitles sometimes don't even show up at all so I can't even read what's going on. It's very inconsistent!
Example, I'll be watching a Story quest Cinematic for Heart of Thorns. It will start off fine and I can hear everyone. I can even see the subtitles too. It will go along just fine with the characters interacting with each other. Then out of nowhere, the sound will completely cut out and I can't hear them talking anymore. What's more the subtitles stop working at the bottom of the screen. Sure the Cutscene/Cinematic keeps going but I have NO clue what's going on. I can tell the characters are talking because their mouths are moving. I also want to point out that there have been a few times where the dialogue audio has overlapped or progressed too quickly while the characters are still visually talking. Almost as if the script has skipped a beat or two. This also sometimes leads to the audio cutting out as well.
Another time is for example during ingame cinematics as part of the game. They don't play sound or subtitles at all sometimes. I can SOMETIMES catch what they say by looking at the chat since it puts the text there. But this completely ruins the immersion of the story as I have to read what happens AFTER I watch the CS. I want to point out that this isn't always the case and I can't always see the text in the chat. Some of the dialogue doesn't go there for some reason so I feel left out at times.
Basically it's extremely random when and when the sound will work during a Cutscene/Cinematic. It's extremely frustrating as I'm trying to enjoy the story but it falls flat when I can't even read subtitles because they randomly stop working on the screen.
What is going on? Is there something I can do to fix this? I've tried everything and I want to point out that the Sound Settings are default with GW2. I've also tried adjusting my Windows volume and that hasn't fixed it. I want to say this is a bug in the game as I've seen others complain about this. Any help would be great.