So my friend jerks.3172 sent in like 3 tickets to get his account back, 3 problems is that he had. The authenticate app hooked up to it and now it doesn't work anymore and secondly he can't access his old email. Lastly he is denied login access from his email because it was possibly hacked into. He has sent 3 support tickets for the past 3 months and no response. Is his account gone forever?