Request to credit gem balance — Guild Wars 2 Forums

Request to credit gem balance

TheBravery.9615TheBravery.9615 Member ✭✭✭
edited February 1, 2018 in WvW

I just transferred servers and spent 1800 gems one day before the wvw restructuring was announced. I'm sure there are others in the same situation I am.

Seeing how I literally just threw 1800 gems into the trash if this goes into effect, can I get a credit to my gem balance? If I had known of this upcoming change, I would have never spent the gems on a world transfer.

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  • Ben K.6238Ben K.6238 Member ✭✭✭✭

    Support ticket would be the only way to get an answer. I can't say I like your chances, given that this new system is probably not turning up before the end of the year, if at all - but good luck.

  • Norbe.7630Norbe.7630 Member ✭✭✭

    out of curiosity, on what server did you move to? :#

    Why So Serious?

  • Justine.6351Justine.6351 Member ✭✭✭✭

    If you transfered for 1800 gems it was for a reason that you are likely not going to tolerate for another 6 months, probably more.

    Anet buff me :-(
    Make me good at game!

  • Realistically, when the WvW alliances are implemented, every player that has made 1 server transfer purchase should have those Gems credited back (for 1 time only).

    If you made more than 1 server transfer, then you will have to eat it unfortunately.

  • Felipe.1807Felipe.1807 Member ✭✭✭

    Yes, you deserve your money back, dont even matter when you made this transfer...Anet should have warned us that this change was coming a long time ago, since they never hinted that somthing like this would happen, you and anyone else have the right to get their money back from the last transfer that you made.

  • Kovu.7560Kovu.7560 Member ✭✭✭✭

    @Felipe.1807 said:
    Yes, you deserve your money back, dont even matter when you made this transfer...Anet should have warned us that this change was coming a long time ago, since they never hinted that somthing like this would happen, you and anyone else have the right to get their money back from the last transfer that you made.

    "A long time ago"? They're giving us a lot of advance notice now, "a long time ago" will apply when the changes actually occur.
    OP will still have a lot of time to play on the current server they're on.

    That said, I understand OP's frustration with the timing of the announcement in relation to when they spent those gems and would fully be in favor of reverting that expenditure.

    Pretty much in agreement with Ben K and Illconceived Was Na.

    ~ Kovu

    Ranger main before it was viable.
    Fort Aspenwood.

  • XenesisII.1540XenesisII.1540 Member ✭✭✭✭
    edited February 6, 2018

    You want a refund because of a system they haven't even developed yet?
    Good luck, I guess I should go back the grocery and get a refund for this milk I didn't use for 6 months.

    @Felipe.1807 said:
    Anet should have warned us that this change was coming a long time ago, since they never hinted that somthing like this would happen, you and anyone else have the right to get their money back from the last transfer that you made.

    They did, with that thread, this isn't a system going into place like next week, it's several months to even a year as it hasn't been put into development. People need to reread that thread, it says several months to develop even longer than previous systems, it even says if the reception was not great (and I believe they meant about the announcement not after the system in action because it would too late by then) they would just continue with links.

    If they did it earlier I'm sure someone back then would have complained as well anyways , so at what point does that stop you from asking for a refund?

    "Is there pvp stuff for this?" "Absolutely, eh we actually have a new armor set coming soon."
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  • shiri.4257shiri.4257 Member ✭✭✭✭
    edited February 6, 2018

    I hope they charge guilds 1800 gems to switch alliances. The irony in the people wanting their gems back is probably that they thought they went to a better place and realized it wasn't. now they want a refund just to try again!

    Spectre [VII] - Wood League Champion. Making "fight guilds" stack on higher tiers since 2013.
    Michelin rated WvW guild since 2015. The gold standard. Never transferred, never reformed, adapting and reloading with or without Anet.

  • Anet loses absolutely nothing if they refund those gems.. They should refund it.

  • AllNightPlayer.1286AllNightPlayer.1286 Member ✭✭✭
    edited February 6, 2018

    @I Heal Ur Wounds.8165 said:
    Anet loses absolutely nothing if they refund those gems.. They should refund it.

    They’ll lose their credibility for doing so. As others said, he’ll at least have months to play on his/her recently transfered sever. So, the spent gems are already been used properly, which excludes the terms for a refund.

  • Just to clarify, I'm not asking ANET to return my money. I'm specifically asking about my gem balance. ANET can keep the money for all I care, I just wanted my gem purchase to be worth something and not be invalidated in a few months towards the future. I understand this restructuring may take months but regardless of the fact- I would not have transferred if I had known this beforehand. If it means returning me to my original server I'm perfectly fine with it.

    Compare this situation with the Free-to-play core game and HoT expansion announcement. Players were given an opportunity for a refund if the player purchased the core game within a window sometime around the announcement.

    ANET should consider giving players in this situation the same treatment.

  • Loosmaster.8263Loosmaster.8263 Member ✭✭✭✭

    This restructuring may never see the light of day. We have a long way to go and the original post by the Devs may get changed entirely.

    Playing the PvE scene because WvW is just "BAD"...

  • When you pay to move servers it isn't actually the act of moving your account that you're paying for - this can be done for free - but rather the act of moving your characters in their current state. You see, you could transfer your account for free if you delete your characters first, but you opted to pay for the convenience of not having to do that. I think you got what you paid for, whether you realized that at the time or not, and I do hope no one gives you a refund.

    Of course it won't be easy. Nothing worthwhile ever is.

  • usnedward.9023usnedward.9023 Member ✭✭✭

    I have transferred a few times...would like to go back to my original server but get ALL my gems back from each transfer :astonished: Nah...just kidding but I see where some may be concerned but in general I have to agree with @Auroma.9126 that if you did the transfer because you wanted to better suit your play-style or time zone it probably is a good investment now.

  • @Illconceived Was Na.9781 said:

    @neven.3785 said:
    People are ridiculous. Transfers aren't guaranteed for satisfaction. This is a feature that will take months to develop, if you don't like where you were then why cancel the transfer? Are you even asking for a transfer reversal, or looking for a free transfer? As a person who has spent hundreds on transfers for guildmates through the years, you don't see me demanding a refund for a service I paid for.

    What is next, People not liking the confusion change demanding refunds for a character slot and 80 boost for their mesmer? I'm sure they also want to keep the slot and the character though

    This is different. The day the OP decided to spend 1800 gems, there was every indication that "worlds" would exist in their current form forever and beyond. The day they posted, that was no longer true. Spending 1800 gems for 6-12 months of WvW might be reasonable to them, but spending 1800 gems for 3-4 months of gameplay might not be. Maybe they'd make the same decision today, if they had waited a week, but maybe not.

    It seems like a perfectly reasonable request, as long as the OP understands that it would also be reasonable for ANet to deny the refund on the basis that the change isn't scheduled and won't happen any sooner than 4-6 months at the earliest.

    I'm pretty sure at least one MMO EULA that I have read through over the years indicates that the player is to understand that s/he is involved with virtual assets that have no guarantee attached to them and have no promise of permanence. I mean, I know I am probably the only person who reads EULAs, but...

    Let's be real; this change is going to take months to implement. OP will get plenty of wear out of the new server.

  • @diamondgirl.6315 said:

    @Illconceived Was Na.9781 said:

    @neven.3785 said:
    People are ridiculous. Transfers aren't guaranteed for satisfaction. This is a feature that will take months to develop, if you don't like where you were then why cancel the transfer? Are you even asking for a transfer reversal, or looking for a free transfer? As a person who has spent hundreds on transfers for guildmates through the years, you don't see me demanding a refund for a service I paid for.

    What is next, People not liking the confusion change demanding refunds for a character slot and 80 boost for their mesmer? I'm sure they also want to keep the slot and the character though

    This is different. The day the OP decided to spend 1800 gems, there was every indication that "worlds" would exist in their current form forever and beyond. The day they posted, that was no longer true. Spending 1800 gems for 6-12 months of WvW might be reasonable to them, but spending 1800 gems for 3-4 months of gameplay might not be. Maybe they'd make the same decision today, if they had waited a week, but maybe not.

    It seems like a perfectly reasonable request, as long as the OP understands that it would also be reasonable for ANet to deny the refund on the basis that the change isn't scheduled and won't happen any sooner than 4-6 months at the earliest.

    I'm pretty sure at least one MMO EULA that I have read through over the years indicates that the player is to understand that s/he is involved with virtual assets that have no guarantee attached to them and have no promise of permanence. I mean, I know I am probably the only person who reads EULAs, but...

    Let's be real; this change is going to take months to implement. OP will get plenty of wear out of the new server.

    The EULA doesn't say that ANet cannot reverse the transfer; it just spells out that it's their decision. In the past, they have refunded purchases made in similar circumstances, if the request is put in shortly after the changes. That's all the OP wanted to know.

    Hype is the path to the dark side. Hype leads to unfulfilled expectations. Disappointment leads to anger. Anger leads to disgust. Disgust leads to "oh, new shinies! I'm back!"

  • the change probably wont even be out for another 10 months ppl already worry about the gem refund lol

  • LetoII.3782LetoII.3782 Member ✭✭✭✭

    @XenesisII.1540 said:
    You want a refund because of a system they haven't even developed yet?
    Good luck, I guess I should go back the grocery and get a refund for this milk I didn't use for 6 months.

    >
    Or, maybe the grocery should mail you a surcharge for that cottage cheese.

    [HUNT] the predatory instinct

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