Is the game broken atm? — Guild Wars 2 Forums

Is the game broken atm?

Royal Poop.4593Royal Poop.4593 Member
edited April 21, 2018 in Account & Technical Support

My internet is fine as i can play other game.
Error:
The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.
When trying to log in

Comments

  • PyrateSilly.4710PyrateSilly.4710 Member ✭✭✭

    Your firewall or other settings may have decided to stop allowing GW2 to connect. It has happened from time to time to me over the last 8 to 10 yrs I have played GW and GW2. You may need to go into the settings on the computer/router/firewall and tell it that the program is allowed ..... again.

  • I have had the same issue for the last day and a bit. Playing fine one day, then poof, the 42 error. Nothing changed, everything checks out on my firewall etc.

  • @Royal Poop.4593 said:
    Is the game broken atm?

    No, plays fine for the vast majority of others.

    My internet is fine as i can play other game.
    Error:
    The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.

    Unfortunately, that's an error message that can pop up for all sorts of reasons. It can help to restart the computer & your router, although not always.

    Start with an easy test: check to see if you can reach the servers from where GW2 is hosted:

    (US-East/Virginia for NA players, Europe/Frankfurt for EU)

    If that seems okay, then use pingplotter (or similar software) to see if there's some other reason why you can't connect:

    https://www.pingplotter.com/fix-your-network has a good guide for identifying where the problem is. Post screenshots here if you need help.

    "Face the facts. Then act on them. It's ...the only doctrine I have to offer you, & it's harder than you'd think, because I swear humans seem hardwired to do anything but. Face the facts. Don't pray, don't wish, ...FACE THE FACTS. THEN act." — Quellcrist Falconer

  • Thanks for the info. I can access all the AWS sites with minimal ping. However, I have no idea what to put into the pingplotter to get a result. I tried cligate.101.NCPlatform.net (I have no idea if that's correct) and all there was a huge red block. (Which clearly isn't.)

    What address should I put into pingplotter? Cheers

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Linebreaker.7904 said:
    Thanks for the info. I can access all the AWS sites with minimal ping. However, I have no idea what to put into the pingplotter to get a result. I tried cligate.101.NCPlatform.net (I have no idea if that's correct) and all there was a huge red block. (Which clearly isn't.)

    What address should I put into pingplotter? Cheers

    Get into the game, and wait until you experience the issue. Enter the /ip command in chat, and that'll give you the address of the server.

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