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Can't login into support site

All sign in attempts moves me onto account screen, but after that I stays log out onto https://support.guildwars2.com

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  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You can submit tickets using the 'Submit ticket anonymously' option found further down the page.

    Good luck.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited June 12, 2018

    Have you tried a -repair of the client?
    Tried using a VPN?
    Used the other old account that works whilst awaiting an answer from the Tech CS Team?

  • @Nokomis.5076 said:
    You acknowledge that Service may be interrupted for reasons within or beyond the control of ArenaNet, that ArenaNet cannot and does not guarantee You will be able to use the Game or any Account whenever You wish to do so[...]

    I'm writing a forum post, I'm not taking legal action. Why so defensive?

    @Inculpatus cedo.9234 said:
    Have you tried a -repair of the client?
    Tried using a VPN?
    Used the other old account that works whilst awaiting an answer from the Tech CS Team?

    I'm playing with my nephew so we do use the other account as well as a free one. They both login fine on all PCs except this one. I thought I missed something obvious outside the FAQ (which doesn't list this error) so I opened this thread, but I did just submit a support ticket as well, which might take forever to get addressed from what I read.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Tried using a VPN?

    You might want to explain for people who don't know which IP to use for their VPN for GW2.

  • https://help.guildwars2.com/hc/en-us/articles/360000006427-Error-Code-1076 i found this with the span of 1 minute.
    just contact the support. give them all information you have and try to stay nice and calm. try to follow the guidline for support tickets and just wait. you can´t do more.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @Ashantara.8731 said:

    @Inculpatus cedo.9234 said:
    Tried using a VPN?

    You might want to explain for people who don't know which IP to use for their VPN for GW2.

    Feel free. :)

  • I don't know what to do: I can't log in to the support service. Redirect in account management, and in support page again requires a username and password. Tried different IP addresses, browsers, clear cookies and cache, changed computers/devices. How do I sign in with my name on the support page? Anonymous tickets don't seem to reach - there are no notifications on the mail (watched all the folders and places, mail gmail).

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited June 13, 2018

    Anonymous submission should work, are you not receiving the near-immediate automated response? Have you tried white-listing all guildwars2.com and Arena.net addresses?
    The loop can be caused by adblockers/add-ons in browsers, as well as changed Account Names (email addresses associated with the game account).

    Good luck.

  • Once on my current email was attached to another account. Something must have gone wrong. It remains to find a way that will allow to reach support.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Are you receiving the automated "We got your ticket submission" email (from the anonymous submission), or no?

  • Only after the third sent ticket came notification to the mail! Hooray!

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    If you do happen to receive any other notifications, make sure to close all the duplicate tickets.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:

    @Ashantara.8731 said:

    @Inculpatus cedo.9234 said:
    Tried using a VPN?

    You might want to explain for people who don't know which IP to use for their VPN for GW2.

    Feel free. :)

    I don't know, either. Never used a VPN.

  • atheria.2837atheria.2837 Member ✭✭✭

    @Inculpatus cedo.9234 said:
    You can submit tickets using the 'Submit ticket anonymously' option found further down the page.

    Good luck.

    Good luck? Anonymous ticketing is what is leading to what you say are duplicative ticketing. I have many years as a customer service computer
    and certified computer expert, the website not working is a major problem. It's a serious issue because we can't see open tickets without being able to see the ticketing part of the website.

    I can't login to the ticketing portion and have not been able to for over three months.

    So I searched and lo and behold, yes, others are having the same issue and it does matter.

    This should be a priority, not something you say to ignore by using the anonymous 'option', which is not useful at all to players and even more work for those who are getting those duplicate tickets.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited June 15, 2018

    You are mistaken if you feel one can not track an anonymous ticket submission. Whether one submits logged in, or using the anonymous feature, all tickets are responded to by email, and can be tracked just so. You can read a Dev state this in this thread:

    https://www.reddit.com/user/dornsinger/comments/?sort=new&before=t1_dvnmom2&count=76

    Good luck.

  • Healix.5819Healix.5819 Member ✭✭✭✭

    @atheria.2837 said:
    I can't login to the ticketing portion and have not been able to for over three months.

    If you had your email changed, it can prevent you from logging in to the support site. There was a response just last week about this. If this is your situation, you're expected to contact support through an anonymous ticket to fix it.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Healix.5819 said:

    @atheria.2837 said:
    I can't login to the ticketing portion and have not been able to for over three months.

    If you had your email changed, it can prevent you from logging in to the support site. There was a response just last week about this. If this is your situation, you're expected to contact support through an anonymous ticket to fix it.

    In addition to this, try clearing cookies for all the relevant domains completely, and see if that improves things. It did help with my own login loop where the forums would send me to log in, as I was not, but the login page would send me back because I already was...

    These are different, and unrelated, issues, but the cost of flushing those cookies is low, and it may help.

  • edited June 20, 2018

    Please see our comments in this thread for a possible solution: https://en-forum.guildwars2.com/discussion/44085/unable-to-login-on-support-website

    I've merged a few threads because I believe the work-around described by GM Magister in the thread linked above would be helpful in each of these cases.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • Miporin.3529Miporin.3529 Member ✭✭
    edited June 24, 2020

    Hello, had the same issue, after a while i found the cause, at least for me.
    It was wrong date for my system, some weeks ago i reset the cmos of my pc and i put manually the date in the bios but i did a mistake and so the current date and the date of my pc were different, infact the support webpage and some other ssl websites return an error or an infinite loop while log-in. Changing the date to match my timezone, and all now is working.
    In my pc the
    Just want to report this as possible solution to the log-in loop, expecially for people who do not use the automatic clock and date syncronization like me (aka windows time service).