@Mike O Brien.4613 said:
Recently two of our employees failed to uphold our standards of communicating with players. Their attacks on the community were unacceptable. As a result, they’re no longer with the company.
I want to be clear that the statements they made do not reflect the views of ArenaNet at all. As a company we always strive to have a collaborative relationship with the Guild Wars community. We value your input. We make this game for you.
My new addition/update: Mike O Brien posted this in another thread. I am grateful for ANET doing the right thing here, and doing it promptly. Thank you to everyone who expressed constructive opinions in this thread. While we might not all agree about the outcome, I think many of us can agree that prompt action and a clear statement from ANET on such a controversy so quickly is a good thing.
Thank you for appreciating your customers ANET .
I will start by saying sorry for the text wall but I felt it was necessary for the issue at hand.
Like many other players, I have seen the Twitter remarks of a certain ANET Dev who not only could not take constructive criticism from a Guild Wars 2 player, and instead went so far as to accuse that player of sexism. I would like to see a constructive dialogue about this between ANET and we (the customers) about this issue. Below is my opinion, and I'd love to hear what other people think. NOTE: PLEASE do not personally attack anyone in this thread. While this is about actions of a dev that many consider to be reprehensible, it would accomplish nothing to attack anyone and would only likely exacerbate the victim mentality that some people seem to have about this topic. We also do not need this thread shut down which will likely happen if people can't be constructive.
My opinion: It is one thing to express private opinions, in private time, and on an account not affiliated with the company. It is another thing to accuse a customer of sexism who was giving feedback that was in no way sexist on a thread that someone (who publicly and prominently displays their relationship to ArenaNet) posted on a public twitter thread about Guild Wars 2. The person who offered constructive criticism was merely offering a possible solution of a branching story line to the problem of developing the character of the player character expressed by the dev. The person who offered constructive criticism did not even disagree fully with the dev's opinion, but rather was discussing potential options.
The response the dev gave was to say, "Today in being a female game dev: "Allow me -- a person who does not work with you -- explain to you how you do your job"". The person who had offered constructive criticism, both before and even after this accusation of sexism was not confrontational at all and did nothing to suggest they were trying to offend the dev. They even apologized for any perceived offense. However, the dev continued to complain about men giving her any sort of constructive criticism or even defending against her vitriol. Just a few of her tweets after this event will give any reader a good idea of the sexism against males this dev, who might I remind everyone is publicly representing the fact that she is an ANET employee on her profile, seems to hold (note: ANET will change any swear words to kitten):
"like, the next rando kitten who attempts to explain the concept of a branching dialogue to me -- as if, you know, having worked in game narrative for a kitten DECADE, I never heard of it -- is getting instablocked. PSA."
"Since we've got a lot of hurt manfeels today, lemme make something clear: this is my feed. I'm not on the clock here. I'm not your emotional courtesan just because I'm a dev. Don't expect me to pretend to like you here."
After reading those quotes, what do you feel about this person publicly representing ANET? How would you feel if, hypothetically, a male dev complained about the "womanfeels" of women who were calling them out for being rude to a gamer over that person's constructive feedback. I personally believe that this dev should be held culpable for their actions. As someone who has devoted a lot of time and money to the game, it bothers me that my hard-earned money has gone towards paying the salary of someone who insults players, lets their radical politics and anti-male attitudes influence their perception of constructive criticism, and does so all with seeming impunity from ANET and with the seeming approbation of at least one of the other devs.
I feel it should be necessary for ANET to take some action on this: at the very least publicly denouncing the employee's opinions as being her own and stating that ANET does not condone them, up to and including termination of employment.
Also, not that I should have to mention it because I don't believe in discounting opinions because of gender unlike certain radical feminists, but I am female, and obviously not being a sexist against my own gender. Furthermore, I have seen a lot of people of conservative political ideologies who haven't said half of the politically charged stuff on Twitter, and who aren't even affiliated publicly with companies, fired from companies over stuff MUCH more tame then the stuff this dev posts; her twitter includes posts in favor of and retweets of the ANTIFA terrorist organization, vitriol towards white people, Christians, and white males, and even a dismissal of the principle of peaceful political protests: she even criticised the humanitarian Ghandi for being too peaceful and posted "kitten. Ghandi" - f-word for when it is changed to kitten.
This kind of hate-filled person should not be representing your company, let alone interacting with players and speaking publicly about the game.