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Game Crash & Disconnection Issues [merged]


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Unfortunately, since a couple of days, the freeze issue is back for me. Actually, it coincides with the introduction of the new Istani Isles Mount Skins on the Black Lion store - whereas the last time we had these screen freezes were when the previous batch of new mount skins were introduced (Mount Adoption License ones on the Black Lion store) - where we finally nailed the freezing issue down to coming from one of the new Jackal skins (which was fixed by Anet in a patch some month or so later, which was the "Fixed a crash in the graphics engine that involved complex material definitions." fix).

Which leads me to believe that these New freezes turning up after the latest batch of new mount skins (Istani Isles ones, introduced on March 27th) also comes from one or several of the new mount skins, since it pretty much always happens (like last time) in areas where a lot of people mount up/dismount - like at Tequatl. The issue is so similar, that this time I'll bet my fortune of fancy furniture coins on the new Istani mount skins, which now has had the days needed to trickle out into the wild (aka players using them). Last time I had to stay away from encounters demanding more than a few people for more than a month, I'd rather not like to be forced to do that in a MMO this time. Anet?

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@TwinShift.9801 said:

@Shoarmapapa.6480 said:It does seem to be an issue with Win 10 Fall Creators Update concerning problems with DirectX.

Try the following as a fix.Right click your GW2 exe, choose Compatibility and check Override high dpi and disable Full screen optimizations.Hope this works

This fixed the problem for me instantly and the game now runs better than ever <3 thanks

Yup same for me as well, this has on the face of it fixed it for me too. Thank you so much!!!

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  • 1 month later...

Original Poster - This is EXACTLY the same issue I experienced and am still experiencing with the Guild Wars 2 Story Mode. The game inevitably crashes in the same spot every time. Thus far I've received no help from Arena Net Technical support. I'm guessing after 6 months your issue has not been resolved either?

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  • 4 weeks later...
  • 3 weeks later...

I am frustrated, I tried many times to finish it, random crash(example: last time, when two Dragon attack, suddenly one of them disappear then game crash) . I skipped cut scenes when I can, I put graphic low, high etc, put host 127.0.0.1, I am using all time google dns.I cannot finish cause I lost my progress due to crash the game. I have the same error.

PC:I5 3570k- without OC, my motherboard don't support it.GTX 780TI8GB RAM.

I don't think problem is with my PC, Game's running ok. This is first problem that occur, in my guild one mate has the same problem.Actually I cannot finish the story- this is my first character, so probably I should use youtube to complete story due the game crash all times.

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  • 3 weeks later...

Getting this error too as well every few minutes today.

"The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again. (Code: 7:11:3:191:101)"

Tried traceroutes to different GW2 servers I've been on and they all stall after decix. amazon.com (80.81.194.152).

traceroute to 18.184.159.210 (18.184.159.210), 64 hops max, 52 byte packets1 dsldevice (192.168.10.1) 1.106 ms 0.697 ms 0.742 ms2 ti3053a430.ti.telenor.net (146.172.71.22) 1.702 ms 1.583 ms 1.610 ms3 ti3163c360-ae67-0.ti.telenor.net (146.172.20.250) 32.533 ms 32.298 ms 35.121 ms4 ti3003c400-ae2-0.ti.telenor.net (146.172.98.46) 31.762 ms 31.729 ms 31.457 ms5 ti9006b400-ae2-0.ti.telenor.net (146.172.105.81) 32.749 ms 32.256 ms 32.216 ms6 decix.amazon.com (80.81.194.152) 32.431 ms 32.244 ms 32.461 ms7 8 9 54.239.5.134 (54.239.5.134) 33.934 ms54.239.5.174 (54.239.5.174) 32.796 ms 32.702 ms10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

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I'm having the same issue myself - i've got a ticket open and going through the suggestions of disabling my virus scanner, and startup service etc. it's a joke really - it's clearly a bug. Had it on city of hope, and now on Buried Insight. Getting sick and tired of having to do this 30min+ story just to test something else that's clearly not going to work because its a frigging error with the client or the game server., and not my machine/set up/

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Since the patch tonight im getting non stop crashes,

--> Crash <--Assertion: targetFile: ......\Game\Effect\Cli\EfCliEffectModel.cpp(929)App: Gw2-64.exePid: 260184Cmdline:BaseAddr: 000000013F8E0000ProgramId: 101Build: 91598When: 2018-08-07T16:18:10Z 2018-08-07T17:18:10+01:00Uptime: 0 days 0:05:37Flags: 0

I try to mount up I get this, I open the TP I get this.

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