Kung Fu Tea Promotion [Merged] - Page 38 — Guild Wars 2 Forums

Kung Fu Tea Promotion [Merged]

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Comments

  • @Zoltar MacRoth.7146 said:

    @Graymalkyn.8076 said:
    Sorry if this has been asked already, but didn't want to read thru 37 pages...

    I've downloaded the app, and linked it to my FB and Twitter accounts. Now what? I see nothing in the app. Do I get an email with the codes? A text?

    Nearest location is literally 200 miles away, so that's not gonna happen.

    In brief, the app's social rewards have been disabled by KFT who have not explained what's going on or when the promotion will continue, Anet say to talk to KFT and some users have reported getting their social media accounts hacked since registering.

    It is very confusing as KFT are advertising the comp as if its on and running on their website https://www.kungfutea.com/ so they continue to data mine people, under false pretences... why is there no notice to say its on hold?

  • Haleydawn.3764Haleydawn.3764 Member ✭✭✭✭

    @NicholaLord.2630 said:

    @Zoltar MacRoth.7146 said:

    @Graymalkyn.8076 said:
    Sorry if this has been asked already, but didn't want to read thru 37 pages...

    I've downloaded the app, and linked it to my FB and Twitter accounts. Now what? I see nothing in the app. Do I get an email with the codes? A text?

    Nearest location is literally 200 miles away, so that's not gonna happen.

    In brief, the app's social rewards have been disabled by KFT who have not explained what's going on or when the promotion will continue, Anet say to talk to KFT and some users have reported getting their social media accounts hacked since registering.

    It is very confusing as KFT are advertising the comp as if its on and running on their website https://www.kungfutea.com/ so they continue to data mine people, under false pretences... why is there no notice to say its on hold?

    There is if you click on that same header...
    https://www.kungfutea.com/blog/2018/8/31/guildwars2sweepstakes

    The above was written as part of an attempt to waste time.

  • Also, a banner across the top of the front page.

  • I refuse to loose faith in Anet as long this promotion is still going on. Yes, this promotion was a huge mistake and they haven't solved the problems they created with it yet. I'm sure they will make it right.
    sing I'm a mormon and a mormon just believes. sing

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    All KFT will say on facebook is if you did everything as instructed you will get the code when it restarts. However that does not say if they mean trying to connect to social media, connecting to social media, or getting the message and requesting the code.

    New to the game? Feel free to give a yell if you need PVE help.

  • Danikat.8537Danikat.8537 Member ✭✭✭✭

    Maybe KFT keep telling Anet the same thing they're telling us - they'll get it working 'soon'.

    Honestly that's ridiculous at this point, it was sort-of working for 4 days and then 'paused' for 8 (I'm not counting today yet because it's still early morning in the USA) and we've heard nothing in that time except that they claim to be working on it and they changed the terms and conditions to exclude most of the world. We're nearly 1/2 way through the promotion and apart from a few people (and a lot of hackers apparently) who got codes through blind luck in the first few days no one has gotten anything good from this, including Anet and KFT. It's almost impressive for a relatively simple promotion to go so wrong.

    Honestly though all it would take is a bit more communication from KFT to make it better. Ideally of course they or their contractors would have been able to get the problems with the app fixed within a week, but if that's not possible for some reason all they need to do is tell us. Instead we've had nothing from them since the problem first started. They put one message up and then appear to have forgotten all about it. That's what makes it look really bad.

    "You can run like a river, Till you end up in the sea,
    And you run till night is black, And keep on going in your dreams,
    And you know all the long while, It's the journey that you seek,
    It's the miles of moving forward, With the wind beneath your wings."

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    @Danikat.8537 said:
    Maybe KFT keep telling Anet the same thing they're telling us - they'll get it working 'soon'.

    Honestly that's ridiculous at this point, it was sort-of working for 4 days and then 'paused' for 8 (I'm not counting today yet because it's still early morning in the USA) and we've heard nothing in that time except that they claim to be working on it and they changed the terms and conditions to exclude most of the world. We're nearly 1/2 way through the promotion and apart from a few people (and a lot of hackers apparently) who got codes through blind luck in the first few days no one has gotten anything good from this, including Anet and KFT. It's almost impressive for a relatively simple promotion to go so wrong.

    Honestly though all it would take is a bit more communication from KFT to make it better. Ideally of course they or their contractors would have been able to get the problems with the app fixed within a week, but if that's not possible for some reason all they need to do is tell us. Instead we've had nothing from them since the problem first started. They put one message up and then appear to have forgotten all about it. That's what makes it look really bad.

    Do not forget them blaming bots. At this point I would not blink if they said aliens did it. There have been some messages on FB (both OPs and replies) but none of them have been informative.

    New to the game? Feel free to give a yell if you need PVE help.

  • Vash.2386Vash.2386 Member ✭✭✭

    Weren't we supposed to get an update from KTF at the beginning of this week? This has gone beyond ridiculous.

  • @Vash.2386 said:
    Weren't we supposed to get an update from KTF at the beginning of this week? This has gone beyond ridiculous.

    They did not specify when this week, just sometime this week, I do feel that this company does not care about the promotion or the GW2 community, which is probably why so many people are pleading with Anet, but until the promotion is over, there may be nothing Anet can do.

  • @Gaile Gray.6029 said:
    Thank you for your continued patience and feedback as we work through issues around the Kung Fu Tea Guild Wars 2 promotion. Both Kung Fu Tea and ArenaNet are continuing to troubleshoot the technical difficulties that affected the roll-out of Guild Wars 2 serial codes. Because of the issues, on Friday, September 7 any distributed serial code that had not yet been redeemed was deactivated. We’re working to make sure all eligible participants who were not able to redeem their serial code reward will be able to reclaim a new set of serial codes after the campaign resumes.

    For additional information as it becomes available, please visit the Kung Fu Tea blog. We all appreciate your continued patience as we work to ensure a positive experience for everyone.

    Great this is some positive news, but please can you elaborate in regards to European residents that participated before the rules where changed ie the first 4 days of the promotion.
    Are European residents who entered within the first 4 days, going to receive codes?
    - But also what about all the people that tired for 4 days, and could not connect due to the faulty app?
    - Some people connected via social, but could not see the promo options - does that count?
    - Some people connected with Instagram, but then that social option was removed - does that count?

  • Linken.6345Linken.6345 Member ✭✭✭✭

    @NicholaLord.2630 said:

    @Gaile Gray.6029 said:
    Thank you for your continued patience and feedback as we work through issues around the Kung Fu Tea Guild Wars 2 promotion. Both Kung Fu Tea and ArenaNet are continuing to troubleshoot the technical difficulties that affected the roll-out of Guild Wars 2 serial codes. Because of the issues, on Friday, September 7 any distributed serial code that had not yet been redeemed was deactivated. We’re working to make sure all eligible participants who were not able to redeem their serial code reward will be able to reclaim a new set of serial codes after the campaign resumes.

    For additional information as it becomes available, please visit the Kung Fu Tea blog. We all appreciate your continued patience as we work to ensure a positive experience for everyone.

    Great this is some positive news, but please can you elaborate in regards to European residents that participated before the rules where changed ie the first 4 days of the promotion.
    Are European residents who entered within the first 4 days, going to receive codes?
    - But also what about all the people that tired for 4 days, and could not connect due to the faulty app?
    - Some people connected via social, but could not see the promo options - does that count?
    - Some people connected with Instagram, but then that social option was removed - does that count?

    Well since its changed to usa only this from the post "eligible participants" make it sound like we wont be getting anything.
    But then again when you read further it ends with "as we work to ensure a positive experience for everyone" could mean they are looking in to ways for eu players to get it too.
    It would be in anets best interest to make their whole playerbase happy.

  • Etria.3642Etria.3642 Member ✭✭✭

    @Gaile Gray.6029 said:

    @Etria.3642 said:
    What about those who were never able to claim one in the first place?

    If you were not able to claim a code, please try again when the promotion resumes.

    Thanks! Just was worried that it would get discontinued altogether.

  • @Yasi.9065 said:

    @Danikat.8537 said:
    If it wasn't such a mess this promotion would be fantastic.

    I snipped this, because this just has me baffled. You'd think all involved would have an interest to solve this whole mess as fast as possible,

    It's entirely possible they are trying to solve this as quickly as they can.
    It should be obvious by now that they were entirely unprepared for all the things that seem obvious to us, not just in retrospect, also in things we talked about here (and on reddit) even before we knew the details. The US vs not US, the giving away a free app, the potential interest, the clarity of rules.

    If they were unprepared for (what seems) the obvious, then I can't think of how they could possibly be ready to deal with the fall out of things going wrong.

    Think of a 6 year old watching mom make lemonade from a mix and then thinking, "hey, let's make a tubful of lemonade." They turn on the water to fill the tub, then go to the kitchen to get on the chair to get box of mix from the shelf, and it's too heavy, so it drops on the floor. Meantime, the water in the tub is overflowing while they try to find towels and brooms to get rid of the spilled mix. Only, they tried to use water from the sink to help, and now it's all a sticky blob that they can't get traction on.

    As Danikat says, the idea is great. It just doesn't seem to have been thought through.

    with as much needed catering to customers to smooth things out.

    That's how I would do it if I were in charge. I'm guessing that they haven't figured out who or what they might do yet.

    Instead they quite obviously try to bury it.

    Or, as I suggested above, they are simply at a loss as to what they even might do.

    "With great power comes not-so-great utility bills."

  • Vegeta.2563Vegeta.2563 Member ✭✭✭

    @Gaile Gray.6029 said:

    @Etria.3642 said:
    What about those who were never able to claim one in the first place?

    If you were not able to claim a code, please try again when the promotion resumes.

    Is this promotion getting extended, due to the down time?

  • Danikat.8537Danikat.8537 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Hmm...when I first read Gaile's statement, I thought it came from ArenaNet; but, then I went to KFT's blog, and the exact same statement. Copy/paste. A bit confusing. I was hoping for a statement from ArenaNet here.
    I've yet to get the darn thing to work. Sigh.

    It's probably a joint statement from both companies. At the very least I assume Anet wouldn't have posted it if they didn't agree with it.

    "You can run like a river, Till you end up in the sea,
    And you run till night is black, And keep on going in your dreams,
    And you know all the long while, It's the journey that you seek,
    It's the miles of moving forward, With the wind beneath your wings."

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Hmm...when I first read Gaile's statement, I thought it came from ArenaNet; but, then I went to KFT's blog, and the exact same statement. Copy/paste. A bit confusing. I was hoping for a statement from ArenaNet here.
    I've yet to get the darn thing to work. Sigh.

    That explains it then. KFT's style is to leave more questions than answers (like being vague if giving them your social media stuff but never getting the message counts or not) whereas anet actually tries to reduce questions.

    New to the game? Feel free to give a yell if you need PVE help.

  • @Gaile Gray.6029 I tried to redeem my serial on september 3rd and the code itself did not work :/

  • @Gaile Gray.6029 Thank You for posting and keeping us updated.

  • Bloodstealer.5978Bloodstealer.5978 Member ✭✭✭✭
    edited September 13, 2018

    @Gaile Gray.6029 said:
    Thank you for your continued patience and feedback as we work through issues around the Kung Fu Tea Guild Wars 2 promotion. Both Kung Fu Tea and ArenaNet are continuing to troubleshoot the technical difficulties that affected the roll-out of Guild Wars 2 serial codes. Because of the issues, on Friday, September 7 any distributed serial code that had not yet been redeemed was deactivated. We’re working to make sure all eligible participants who were not able to redeem their serial code reward will be able to reclaim a new set of serial codes after the campaign resumes.

    For additional information as it becomes available, please visit the Kung Fu Tea blog. We all appreciate your continued patience as we work to ensure a positive experience for everyone.

    @Illconceived Was Na.9781 said:

    @Yasi.9065 said:

    @Danikat.8537 said:
    If it wasn't such a mess this promotion would be fantastic.

    I snipped this, because this just has me baffled. You'd think all involved would have an interest to solve this whole mess as fast as possible,

    It's entirely possible they are trying to solve this as quickly as they can.
    It should be obvious by now that they were entirely unprepared for all the things that seem obvious to us, not just in retrospect, also in things we talked about here (and on reddit) even before we knew the details. The US vs not US, the giving away a free app, the potential interest, the clarity of rules.

    If they were unprepared for (what seems) the obvious, then I can't think of how they could possibly be ready to deal with the fall out of things going wrong.

    Think of a 6 year old watching mom make lemonade from a mix and then thinking, "hey, let's make a tubful of lemonade." They turn on the water to fill the tub, then go to the kitchen to get on the chair to get box of mix from the shelf, and it's too heavy, so it drops on the floor. Meantime, the water in the tub is overflowing while they try to find towels and brooms to get rid of the spilled mix. Only, they tried to use water from the sink to help, and now it's all a sticky blob that they can't get traction on.

    As Danikat says, the idea is great. It just doesn't seem to have been thought through.

    with as much needed catering to customers to smooth things out.

    That's how I would do it if I were in charge. I'm guessing that they haven't figured out who or what they might do yet.

    Instead they quite obviously try to bury it.

    Or, as I suggested above, they are simply at a loss as to what they even might do.

    Strange to think that they weren't prepared for issues and fallout from this.. considering they appear to have been having issues with the same app and their promotions/rewards scheme dating back to last year reading some of the app feedback.
    If they are still not prepared for issues with it, then I think its beyond saving and I don't just mean with the GW2 promo.
    I think though the main issue that GW2 players have is the lack of any real support from either side in this promotion thus far but especially from KFT, which makes this whole thing look bad in my eyes. I mean changing terms to exclude a large chunk of the playerbase without warning or explanation is just terabad and as I have said just leaves a bad taste.. where is Anet's explanation for that, I mean forget about getting that from KFT considering how they attempted to change the promo wording under the radar.. I wonder if that is even legal
    There are big holes all through this promo, not just a broken app and the silent actions only serve to make it worse. Even if KFT get the app fixed I wouldn't touch it with a barge pole, especially having read the claims of players SM accounts getting hacked as icing on their .. tea.

    Life is what YOU make it... NOT what others tell you!

  • @Gaile Gray.6029 said:

    @Etria.3642 said:
    What about those who were never able to claim one in the first place?

    If you were not able to claim a code, please try again when the promotion resumes.

    Any ETA on that? I hope you learn as a company to use more reputable sources to hold these types of giveaways.

  • TechWiz.4573TechWiz.4573 Member
    edited September 13, 2018

    I tried again today to get the codes and it worked in the KFT app. The message with the codes in the KFT app is backdated to Sept 1st though, could be when I first tried to get them. However I couldn't redeem the codes in game or on the GW2 website. I am in the EU.

  • Haleydawn.3764Haleydawn.3764 Member ✭✭✭✭
    edited September 13, 2018

    @TechWiz.4573 said:
    I tried again today to get the codes and it worked in the KFT app. The message is backdated to Sept 1st though, could be when I first tried. However I couldn't redeem the codes in game or on the GW2 website. I am in the EU.

    From Gaile's Post, just a few up from yours.

    Because of the issues, on Friday, September 7 any distributed serial code that had not yet been redeemed was deactivated. We’re working to make sure all eligible participants who were not able to redeem their serial code reward will be able to reclaim a new set of serial codes after the campaign resumes.

    And now that KFT has changed their TaC to USA-only for the app promo as well as the sweepstakes, you're out of luck.

    The above was written as part of an attempt to waste time.

  • @NicholaLord.2630 said:

    Great this is some positive news, but please can you elaborate in regards to European residents that participated before the rules where changed ie the first 4 days of the promotion.
    Are European residents who entered within the first 4 days, going to receive codes?
    - But also what about all the people that tired for 4 days, and could not connect due to the faulty app?
    - Some people connected via social, but could not see the promo options - does that count?
    - Some people connected with Instagram, but then that social option was removed - does that count?

    @Linken.6345 said:

    Well since its changed to usa only this from the post "eligible participants" make it sound like we wont be getting anything.
    But then again when you read further it ends with "as we work to ensure a positive experience for everyone" could mean they are looking in to ways for eu players to get it too.
    It would be in anets best interest to make their whole playerbase happy.

    @josebaabasolo.5680 said:
    Can we get an answer to what us EU plebs will get?

    Please remember that it's not just EU players the ones that were excluded when all this sudden restriction happened, it was everyone all over the world... the US residents were the only exception, and they're not all America either, just a part of North America :/

  • Deimos.4263Deimos.4263 Member ✭✭✭

    @Gaile Gray.6029 said:
    We all appreciate your continued patience as we work to ensure a positive experience for everyone.

    Everyone? I am holding you to that promise. Right now, it's not even close to positive, but fine, I'm not giving up hope yet

  • As a Canadian player I am disappointed, I downloaded the app gave it permissions and then was waiting for the hubbub to die down because people were saying it was hard to get the app to give out a code.

    Now the terms of service have changed making me ineligible for this reward :( and despite trying to engage with a partner for ANet, I feel like my privacy is compromised and any future help is for USA residents only.

    Still like the game but this is a sad thing. Fortunately I still have lots of other things that are good in life right. Part of me wishes that this could go away with a here everyone we goofed you all get a prize package (Oprah style)

  • Linken.6345Linken.6345 Member ✭✭✭✭

    @KaryuZeir.9346 said:

    @NicholaLord.2630 said:

    Great this is some positive news, but please can you elaborate in regards to European residents that participated before the rules where changed ie the first 4 days of the promotion.
    Are European residents who entered within the first 4 days, going to receive codes?
    - But also what about all the people that tired for 4 days, and could not connect due to the faulty app?
    - Some people connected via social, but could not see the promo options - does that count?
    - Some people connected with Instagram, but then that social option was removed - does that count?

    @Linken.6345 said:

    Well since its changed to usa only this from the post "eligible participants" make it sound like we wont be getting anything.
    But then again when you read further it ends with "as we work to ensure a positive experience for everyone" could mean they are looking in to ways for eu players to get it too.
    It would be in anets best interest to make their whole playerbase happy.

    @josebaabasolo.5680 said:
    Can we get an answer to what us EU plebs will get?

    Please remember that it's not just EU players the ones that were excluded when all this sudden restriction happened, it was everyone all over the world... the US residents were the only exception, and they're not all America either, just a part of North America :/

    Well since we are eu we talk about eu mainly but I would have thought you would feel included in the "whole playerbase happy."
    I even specificaly said that it was only usa players
    Next time I will be sure to include canadian, south american, asian, austrailian,mexican, african and middle eastern aswell I promise.

  • MornJack.3579MornJack.3579 Member ✭✭
    edited September 14, 2018

    @Gaile Gray.6029 said:
    Thank you for your continued patience and feedback as we work through issues around the Kung Fu Tea Guild Wars 2 promotion. Both Kung Fu Tea and ArenaNet are continuing to troubleshoot the technical difficulties that affected the roll-out of Guild Wars 2 serial codes. Because of the issues, on Friday, September 7 any distributed serial code that had not yet been redeemed was deactivated. We’re working to make sure all eligible participants who were not able to redeem their serial code reward will be able to reclaim a new set of serial codes after the campaign resumes.

    For additional information as it becomes available, please visit the Kung Fu Tea blog. We all appreciate your continued patience as we work to ensure a positive experience for everyone.

    Ok. This explain why all the codes i try to offer to my guildies don't work.
    That's not a good news for me or for them.
    Now, i just want to delete all the codes i still got.
    Why did you disable codes people had ? I know it's a stupid question. I can easily imagine why you decided this. But what I mean is that some people did nothing wrong. Only the app' did. It gave me more codes than i wanted and then i was making gifts with these codes.
    Really sad i think.

    And i suppose that "eligible participants" means "US only" now. Final statement.

    Now. I'll have to do some things.
    Close and erase that doomed app'. End of the story, means end of the story. Don't need to keep it "just in case". Block KFT on social networks. Ask KFT to erase all informations they got from me and legaly ask them to not sell my informations, (european laws etc...)

    And then, never ever try or even think about claiming a free gift from one of your partner.

    I feel bad because my guildies really waited for my codes. Earlier this evening, i told them to be patient. I was wondering about something like this. I told them maybe codes are not broken, just blocked. But i didn't wanted to believe this idea could be true. And yes it is !

    Just sad... ... ...
    At least we got a word from you. Thanks for that. Thanks for the codes we've been able to use too. Sad for the last ones i have.
    :-(

This discussion has been closed.
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