Gem store problems? (Belgian players not able to buy/redeem gems?) - Page 2 — Guild Wars 2 Forums

Gem store problems? (Belgian players not able to buy/redeem gems?)

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Comments

  • samanosuke asakura.6240samanosuke asakura.6240 Member ✭✭
    edited September 23, 2018

    @purplecoyote.6018 said:

    @samanosuke asakura.6240 said:
    SO, I went and tried buy lootboxes from overwatch and I couldn't. in conclusion it has to do with one of our stupid laws hopefully it will also pass eu and then they have to do kitten about it. I am gone check skritt gamble later see if that that's disabled.

    Yeah the Overwatch and Heroes of The Storm lootboxes have been disabled for quite a while now, a couple of weeks I think.
    But at least Blizz had the decency to release a statement about it.
    Just cutting off all gem sales, AND the ability to buy the game, in complete silence is just the strangest thing.
    Oh and by the way, I checked and in Heroes of The Storm you can still buy THEIR in-game currency, so there's that.

    yep, kept reading afterwards. its weird it might not be that at all and it might be just big coincidence. lets hope it is. in the meanwhile a vpn helped me buy those gems. and redeem a code gems I had.

  • Have you tried any other games/services that use Digital River? That might shed some light on the issue.

  • @Inculpatus cedo.9234 said:
    Have you tried any other games/services that use Digital River? That might shed some light on the issue.

    Elder Scrolls Online also uses Digital River and I tried buying crowns (their equivalent of gems), and I can buy them just fine.

  • Then, it would not be a case of Digital River (the payment provider for ArenaNet) preventing certain countries from purchasing.
    Again, your best bet is the contact the Billing CS Team.

    Good luck.

  • @Sidunox.2401 said:

    @Illconceived Was Na.9781 said:
    DigitalRiver is the company that handles the actual purchase of the game and gems; they are the official retailer. Has anyone checked with their website to see if this affects just GW2 or if other products they handle are affected?

    There are all sorts of reasons that one country might be affected suddenly, but not others, especially without any statement from ANet.

    Also keep in mind that it's a weekend and most of ANet's staff aren't working.

    Yes, I have checked their site, but haven't noticed anything related to the issue. I guess I'll have to take a closer look.

    I looked and I don't see anything there that would even show that DR publishes anything like that. So I also checked google news feeds, but there was nothing.

    Regardless, my point is that there are all sorts of reasons (including tech errors) that could lead to Digital River excluding Belgium. The speculation the Reddit thread is premature, as there's no evidence whatsoever for the idea that this is related to loot boxes. It might turn out to be, but there are easily a dozen other potential things that it could be instead, some much more plausible then expecting Belgium to immediately prosecuting companies. The law simply doesn't work that quickly.

    "With great power comes not-so-great utility bills."

  • @purplecoyote.6018 said:

    @Inculpatus cedo.9234 said:
    Have you tried any other games/services that use Digital River? That might shed some light on the issue.

    Elder Scrolls Online also uses Digital River and I tried buying crowns (their equivalent of gems), and I can buy them just fine.

    Thanks for doing that. That's a good test of whether it's something on DR's end or something on ANet's, but it still leaves plenty of possible reasons outside of the Reddit thread's favorite.

    "With great power comes not-so-great utility bills."

  • So did you guys have any news? i am bit impatient.

  • same problem here, from Belgium, dark redeem button when entering a valid code.
    It would be weird if this was a lootbox thing since games like Rocket League are still selling their keys here while they should be the first ones targetted by this new rule.

  • @samanosuke asakura.6240 said:
    So did you guys have any news? i am bit impatient.

    Nothing yet, sorry. I'm still waiting on a reply to my support ticket as well, so.

  • I used my vpn, then with paypal I set my billing address as the Netherlands instead of Belgium. Then I was able to buy gems. I was also able to use the gems in the store.
    Also I'm not sure the issue would be the belgian law. Friday evening I wasn't able to use the 'Buy Gems' button. But the day after it was enabled again. But Belgium was gone from the billing list. And when trying to buy gems without a vpn I did get 'Something went wrong, please try again later'
    Spending gems does work without issue for me (without vpn)

    I've also logged a ticket and the response I got is that they are looking into the issue. They just updated my ticket to say that they are working on it (no other explanation/details)

  • can confirm, that the gem store in Belgium is blocked, using a vpn and setting your ip & billing adress to the Netherlands solves the problem for now.

  • Crashdown.7419Crashdown.7419 Member ✭✭
    edited September 24, 2018

    Same here. Live in Belgium and can't buy anything or redeem anything. They could have at least stated that they were gonna remove an entire country from their list. If they disable the gems for now they I would slightly understood it but you can't even buy the game anymore. Why don't they have replied to this yet?

  • smitske.4912smitske.4912 Member ✭✭
    edited September 24, 2018

    Hello fellow belgians, seems Anet does not want our money ;p
    You can still exchange gold for gems, for now.

  • Ok I Did It.2854Ok I Did It.2854 Member ✭✭✭
    edited September 24, 2018

    It seems strange there is no reply from Anet on this topic, to stop an entire country from buying something from you ingame store, when the entire problem is around 1 item ( the RNG lootboxes known as Black Lion Chests ) what is Anet going to do, if the entire EU decide its a problem, just block 50% of the games player base and potential income from buying gems/items.

    Maybe if the EU does do this, Anet will finally break down and show the % chances of getting something from the BLC's , as the entire lootbox thing is not going to go away anytime soon, and i can see other countries following suite.

    This was taken from reddit, it doesnt look like it will be long before the EU steps up to this and makes it harder.

    https://www.eurogamer.net/articles/2018-09-17-15-european-gambling-regulators-unite-to-tackle-loot-box-threat

    As someone said on reddit, Anet can't ignore all the Europe its to big a market.

  • Or, since the CS Team stated they are working on the issue, players could just wait a bit for it to be resolved.
    It's surely possible that some reason other than 'loot boxes' caused the issue.

  • @Inculpatus cedo.9234 said:
    Or, since the CS Team stated they are working on the issue, players could just wait a bit for it to be resolved.
    It's surely possible that some reason other than 'loot boxes' caused the issue.

    Yeah I agree. The lootbox law could just be ONE explanation.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @XioGShep.4021 said:
    I'm having this issue now as well. I am from the US though.

    At first I guessed it could be connected to the new laws in Belgium and the Netherlands regarding gambling (they have, for instance, been barred from acquiring RNG crates in games like CS:GO), but apparently that can't be it. ;)

    "What good is battle prowess when you are too dead to make use of it?" - Draco Ud Verik (Human Ranger) | Guild: Order of the Ebon [Hand]
    . My GW2 content charts: (1) LWS 4, (2) PoF , (3) Personal story (pre-Claw Island/Orr) , (4) LWS 2 , (5) HoT, (6) Orr campaign , (7) LWS 3

  • Nagataka.8469Nagataka.8469 Member
    edited September 25, 2018

    Keep in mind, this is prolly not an ANet reason.
    New rules in Belgium to stop gambling (RNG).. trying to make people not addictive to it.

    [edit] Even in Holland they are thinking about this now.

  • The issue seems to be fixed on this end, i could redeem my code.

  • i can buy gems again woop woop

  • https://www.pcgamesn.com/guild-wars-2/guild-wars-2-gems-belgium?tw=pcgn_ne

    We made the news. xD thats why btw i don't read the news or believe things said on facebook

  • I'm still not sure why people are so sure that this is due to a decision made 6 months ago by the Belgian Gaming Commission.

    Typically, the way enforcement works is that there's an investigation as a result of a complaint, and then the corporation is contacted. Especially in the case of Belgium, where the commission has restated that they are willing to work with gaming companies, it seems unlikely that there's some sort of secret deadline with which ANet had to comply.

    It's not impossible that the gaming commssion's decision is behind the current problem, but there are a variety of other reasons it could be happening.

    "With great power comes not-so-great utility bills."

  • @samanosuke asakura.6240 said:
    https://www.pcgamesn.com/guild-wars-2/guild-wars-2-gems-belgium?tw=pcgn_ne

    We made the news. xD thats why btw i don't read the news or believe things said on facebook

    MY LEGACY

  • @Illconceived Was Na.9781 said:
    I'm still not sure why people are so sure that this is due to a decision made 6 months ago by the Belgian Gaming Commission.

    Typically, the way enforcement works is that there's an investigation as a result of a complaint, and then the corporation is contacted. Especially in the case of Belgium, where the commission has restated that they are willing to work with gaming companies, it seems unlikely that there's some sort of secret deadline with which ANet had to comply.

    It's not impossible that the gaming commssion's decision is behind the current problem, but there are a variety of other reasons it could be happening.

    In any case, it seems to be fixed now! Redeeming a code worked for me as of writing this post!

  • Illconceived Was Na.9781Illconceived Was Na.9781 Member ✭✭✭✭
    edited September 25, 2018

    @purplecoyote.6018 said:

    @Illconceived Was Na.9781 said:
    I'm still not sure why people are so sure that this is due to a decision made 6 months ago by the Belgian Gaming Commission.

    Typically, the way enforcement works is that there's an investigation as a result of a complaint, and then the corporation is contacted. Especially in the case of Belgium, where the commission has restated that they are willing to work with gaming companies, it seems unlikely that there's some sort of secret deadline with which ANet had to comply.

    It's not impossible that the gaming commssion's decision is behind the current problem, but there are a variety of other reasons it could be happening.

    In any case, it seems to be fixed now! Redeeming a code worked for me as of writing this post!

    Which would seem to be evidence that this was a technical glitch rather than some fundamental change of policy.

    Regardless of the reasons, I'm glad at least that part worked for at least one person :) Hopefully, people are also able to buy gems through the game or website (and via Digital River).

    With the official word below, I withdraw my previous remarks. I think it's a shame that ANet made the change without having a public comment ready. There's nothing wrong with disabling something to eliminate the risk of breaking the law, while they retrofit a technical solution. But surely, they could have foreseen that people would be surprised.

    "With great power comes not-so-great utility bills."

  • Aapke.3592Aapke.3592 Member
    edited September 25, 2018

    So... the issue seems partially solved.
    I can buy gems with a belgian IP. But when i change the billing country to Belgium. I don't get the possibility to choose any.
    Ofcourse changing it to the Netherlands does work ;)
    (printscreen of the situation: https://gyazo.com/05eb35c3dd365524d5825786c9162c2e )

  • I could buy 1 set of gems, the 4000 ones. Then a few minutes later that one also dissapeared. Belgium is back in that list but still not on the site. It seemed to be working for a bit but then it showed nothing anymore in the list. The 4000 gems were gone as well.

  • @Crashdown.7419 said:
    I could buy 1 set of gems, the 4000 ones. Then a few minutes later that one also dissapeared. Belgium is back in that list but still not on the site. It seemed to be working for a bit but then it showed nothing anymore in the list. The 4000 gems were gone as well.

    Not exactly sure what you mean, but setting the billing country to the Netherlands might help? If you're still having issues I'd send in a support ticket

  • Finally a response of ArenaNet. I understand you guys have to do this because of the new laws but being quiet for such a long time? This post could have been made days ago. Anyways time to stop complaining I guess! And be gratefull there is a reply :) I'm still confused about the things that were mentionned though. Those things specific have nothing to do with gamblng. Add an age restriction to it in Belgium, and hey why not everywhere and fixed?

  • @Gaile Gray.6029 said:
    Update on the Purchase Status for Belgium

    In order to conform to changes in Belgian law, purchases of gems, the Ultimate Edition, and the Ultimate Edition upgrade have been disabled for residents of Belgium. We are continuing to investigate more flexible solutions. We apologize for any inconvenience this may cause our players.

    Thank you for the update.
    Let's hope a solution can be reached by Halloween.
    I'll save my gem money in any case, fingers crossed!

  • actually it has everything to do with the Belgium region and it is because of the new law in which they have done this for that region, the only way for them to be able to "legally re-open the shop" would be for them to remove Black Lion chests for the Belgium area along with the random mount contract any anything else that may be rng, related, this would from my understanding take some serious background coding to rework how the gem shop works and displays items, as I think USA and EU gem shops are the same. But honestly would be nice if a Anet dev could clarify for the Belgium community if Anet has the capability to remove specific items out of the gem shop for the Belgium region.

    ~Find your destiny.

  • Zaklex.6308Zaklex.6308 Member ✭✭✭✭

    @Zeivu.3615 said:

    @Linken.6345 said:
    Well they might remove your whole access instead of trying to figure out how to remove 1 item
    Edit
    And aint there two items black lion chests and mount adoption licenses?

    Guild Wars 2 has more than just the Black Lion chests. Remember, some of the mount skin items fall under this jurisdiction as well.

    Edit: And there are also the dye kits...

    There is more than just one item they need to change

    Which is entirely odd because GW2 was not even close to being on the original list of games that would be subject to the new law...so either someone is being overly paranoid or they've since gotten clarification that GW2 also falls into the same category as FIFA and the other mostly FPS games.

    Yes...no...maybe...what do you want, can't you see I'm busy saving the world...AGAIN!

  • @Gaile Gray.6029 said:
    Update on the Purchase Status for Belgium

    In order to conform to changes in Belgian law, purchases of gems, the Ultimate Edition, and the Ultimate Edition upgrade have been disabled for residents of Belgium. We are continuing to investigate more flexible solutions. We apologize for any inconvenience this may cause our players.

    Update suggests that there was any form of communication on this before from ArenaNet. Did I miss that? Or did ArenaNet failed to communicate this before taking down the gem store for Belgium? Or did the legal department suddenly panic and forced the shutdown of the gem store before proper communication to the players was possible. It looks like someone kitten up as anybody could foresee that this change would not go on unnoticed.

    Now we just wait until ArenaNet decides to remove BL chests and some mount licenses from the gem store completely, find a way to comply to the gambling laws of most (European) countries (finally, years too late if you ask me), or we can wait until the gem store will be disabled for other European countries as many will follow. Because despite what you have said in the past BL chests and mount licenses are gambling according to the law in many countries.

  • @Gaile Gray.6029 said:
    Update on the Purchase Status for Belgium

    In order to conform to changes in Belgian law, purchases of gems, the Ultimate Edition, and the Ultimate Edition upgrade have been disabled for residents of Belgium. We are continuing to investigate more flexible solutions. We apologize for any inconvenience this may cause our players.

    meanwhile in Belgium, i can just buy gem cards 4 houses down the road, nicely on display next to google play and others....
    more than happy to take our money and then say we can't use them?

    btw, the law did not change, the industry you represent did.

  • I admit that I don't understand this decision. Even though I haven't bought any gems yet (I've been back since July after a six-year pause in mmo), GW 2 has nothing to do with hazard games. There is no Lootbox. The commission in Belgium banned lootboxes in football games to not mention names etc.

    It's the decision of Arena or Belgium has come to Arena and give them the interdiction? Because here we buy gems for a precise purchase without hazard.
    I hope it will be settled quickly enough.

  • We recently disabled Gem purchases for players located in Belgium. This action was in response to the Belgian Gaming Commission's declaration that paid loot boxes violate Belgium's gambling restrictions. We have now implemented a more refined system, which only restricts the purchase of loot boxes and related items, such as chest keys, dye kits, and certain packs by players located in Belgium. For players located in Belgium, you will see the following message when viewing these items "This item is not available for purchase in your region." All other items and purchases are now available. Please read our FAQ on the subject here.

    We appreciate your patience as we worked to comply with the Belgian Gaming Commission's restrictions.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • edited September 28, 2018

    @Crashdown.7419, Princess here. Yes i did send a mail to them not constant mail them liked you said. It likely is a response from my mail since the time between i got a reaction and these actions are very close to each other. You are giving away wrong information. It was not bragging far from that it was even a hard step to take and even though i hope it will bring a good impact towards the gaming industry i had to also hit my fav game with it even though Real money gambling shouldn't be a video game. We have casino's for that with decent laws for it and video games did not have decent laws for it and childeren could be getting in touch with it and there is nothing we can do and the company will do because the company can't age check and it also can be abused for example when you had bad luck gambling.

    The fact is it was a loophole and more and more games are abusing the loophole. I also gave Black lion chest as a example because it is the main thing that people gamble real money with and have a big chance to not even get the things they want. It is filled with trash ress orb/1 time summon merchant etc and yes they now have put in some skins. But It stays gambling and the chance you will get the skin you want is a gamble so it still is gambling. The thing that really is a issue are the special skins and there is no other way to get them beside gambling or opening a large amount of chests for tokens but you are still gambling and you wont get enough key's in a normal way like using ingame gold unless you are super rich but even then there is a limit.

    The game also has a lot of younger players and they should be protected from gambling also specially since parents dont have a view what they spend their REAL money on in a game and gambling is addicting specially towards childeren.
    This is what companies aimed for and we have proof enough of that.
    Companies know they do not need to charge back because it is gambling and it is pretty clear why they will reject a refund even if it is a underaged player empting a credit card.

    About the mounts i hope Anet will find a better solution and a cheaper one then the one that exists now.
    Personally with the mount licenses i just bought all the skins.
    But there were also a massive amount of people ranting about it and making posts ranting about it and making youtube video's about it. But nothing further then that. No one took a step or just couldn't do something so the company felt pretty safe about it and even made it a habit now and now it all seems normal and a company will just try the next step now to see how far it will get now.
    To make it sure this is not a personal attack towards Anet this is just how companies work and how they already got this far.
    By seeing how much the player will keep taking.

    I still believe skins should be archieved with for example a clear buy like we have on the gemstore right now or unlocked through gameplay. Not throwing a credit card towards the screen and hoping you will get it but you probably wont unless you have thrown a few 100€ for a skin that lets be honest not even close to worth of it. And thats what also makes it addicting and specially for kids. Companies just can't keep getting away with it and seems they have forgot what gaming should be and it is now all about lootboxes and milking the players like cows which is normal for a company but yet here again there is a limit and it should stay player friendly.
    I also might be completely wrong here and gaming now should be all about lootboxes and milking us like cows as much a company wants.

    I remember when Anet started with skins through gambling on Black lion chests. People were extreemly mad and a lot of rants including large Youtubers but nothing happend beside some chances but it still is gambling. But now it just became a habit and now we see it as normal. Companies will keep pushing further and further of the players dont let a company feel there is a limit.

    I know people will say this is a game without a monthly fee. This does not mean we need a gambling system in the game with real money.
    It wasn't a easy step to do this. Specially because i love this game.
    The black lion chest we know and Anet knows it isn't a good system. Thats why they changed it already multiple times. But it brings in good money from people gambling and thats why they try to keep the system Yes you can get items now with tokens. But you need alot of tokens to unlock a item and the RNG special skins go away fast from both the chest and the merchant were you can buy it with tokens from. There is no way you can get it without spending a good amount of money to get it sure ingame gold but i doubt much people will be able to do that and that way they will go spending real money anyway and then we are again at the point gambling with real money .

    More and more countries will implent the rules against gambling Belgium just was first (i wish that was also the cases with other things).
    Anet knew very well it was a matter of time until even they would be touched by the rule.
    The rule that was made in Belgium just was not finished very well and i told them the loop so they could look into it and they did.
    Yes i gave Guild Wars 2 as a example but gw2 isn't the only game that was using the loop.

    I hope this clears it out. I'm sorry it had to this far but there is a limit towards it all and people already ignored the limit and just rant about it without actions just talk including some big youtubers but it all stayed at ranting. As long someone didn't stepped up the limit will keep getting crossed. Gambling system already had brought much trouble in the past even in Guild Wars 2 but no one took the step or couldn't take the step and it was very clear all the complaining towards the company did nothing beside some minor changes that did not 100% solved the issue.

    I do hope Anet wont send mercenaries to me now. :P
    I know this made me hated by many people but i'm sure a good amount of people would understand we couldn't let this continu and sometimes just ranting wont fix the issue and actions need to be taken to show there is a line els they will keep pushing and pushing the line without a stop and were will it end? Sometimes you need to take a step further to show the limit even if it's against something/someone you love.

  • Sariel.2143Sariel.2143 Member ✭✭
    edited September 27, 2018

    Wauw. I dont think they did enough research.

    First of all its about lootboxes that give an advantage over other players.

    Second, gambling is legal above 21years.

    Final point, there isnt a new "law" everyone is talking about. They are just looking into it. (And to be honest, everyones busy with the upcoming elections)

    I dont mind if they ban lootboxes for the younger population. But anet wauw. I cant buy keys even tho im legal age to gamble but a 12y old can buy gold and ectogamble it. Whut. Think please.

    Just get an age restriction on it or something.

    @Gaile Gray.6029 I doubt that you guys had contact with the gaming commision cause Im reading something totally different in my mails. I can send and translate those if you want.

  • Turk.5460Turk.5460 Member ✭✭✭✭
    edited September 27, 2018

    @GunnarwishFreeAccEU.8935 said:
    I know people will say this is a game without a monthly fee. This does not mean we need to gamble in the game with real money.

    That's just it. You don't need to. You want to.

    I like the current system and how it supports GW2.

    Fort Aspenwood
    Jekkies

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