Never had problems with the Authentification since today. Both, my GW 1 and 2 Account do need a Authentification. Yesterday everything worked fine. (Maybe the Authentification is needed because of a power breakdown in my hometown.
i have to unlink my phone number to my current one on my account page but it doesnt seem to send the code, i know sometimes it might be late but i've waited overnight and still no code... sent a message to support but still nothing.. anyone having this issue as well?
same thing here at least i know its not just me now
My friend has the same problem. Any anet guys here to help?
My brother have the same problem with email authentification. Help would be much appreciated
We are looking into this now. Thanks for your patience -- the team is on the case!
Communications Manager: ArenaNet
Fansite & Guild Relations; In-Game Events; Community Showcase Live
have you news for us? we have the same Problem here. i'm in because i have received a sms but my wife is waiting since hours.
I'm curious as well, is there any update or news as to when this is going to be fixed?
for me, its the email im not receiving as of 4 30 pm edt. thanks (i am now in 5 18 pm edt
any news? Would really like to unlink my phone before I purchase a new phone and new number xD.. also sent a ticket to support, can they just reset that?
Got my authentification mails about four hours ago. Worked for me.
still not getting any authentication messages, even tried a few phone numbers. nothing.
Oh no, I think i know what happened with mine. I dont have access to my old number (new number has same last 4 digits), ive contacted support but still no reply. if anyone can help me here please send me a PM or if theres any GM that see's this
No one can help you save the CS Team, and they rarely read the forums as that would take away from their work.
I'm bumping this since it doesn't seem to be fixed because I don't get an SMS at all. A friend of mine had the same issue on Monday when we wanted to start to raid with him. He got his mail 2 hours after trying to log in.
It's repeating problems like this that means I'll never use two-factor, the supposed benefits certainly don't outweigh the inability to login that this kind of problem causes.
I just wish Anet would stop spamming the road-block dialog so often when I log in.
Why on earth did they ever start the auth verification kitten anyways? use email like everyone else. I dont want another dam app on my phone, nor do I nor anyone I know want to deal with this sms kitten to begin with... guildwars2 is not a bank, it was not and is not a good idea to make a video game inaccessible over some paranoid concept about a freaking video game account...