Frozen Out still a buggy, frustrating mess... — Guild Wars 2 Forums

Frozen Out still a buggy, frustrating mess...

lokh.2695lokh.2695 Member ✭✭✭✭
edited February 27, 2018 in Bugs: Game, Forum, Website

Hi,
got dc'd fom the ls3 story instance for the fifth time today after the tedious boss fight right before the cinematic should have started. So back to square one it is...again... 5 times, and that's only with one char I'm trying to get this done. Had similar issues with other chars in the same instance. It's always the same, the boss goes down, I check on Rox, triggering the dialogue, then the cutscene should start and I get kicked out of the instance without getting credited the progress forcing me to start over again.

The horrid mobs that one shot everything, again. The AoE knockdown spam, again. Pulling around the immortal mobs and hope that the paperthin hitbox of them gets hit by the equally paperthin hitbox of the last boss when he charges so they die, again. Listening to Brahms teenage angst, again. Sitting through hastily written dialogue, again.

Fix this or at least save my progress so I don't have to do it ALL OVER AGAIN!!!

Yes I sent a ticket. Yes I posted this before. Yes many others did so as well. Yes I know there's a bugs section on the forums, but I doubt anyone bothers to read it.

Edited for typos and to sound like a reasonable human being after the anger passed...

Why bother, just delete the official Forum.

Comments

  • Faaris.8013Faaris.8013 Member ✭✭✭✭

    When it happened to me half a year ago, I contacted the support, because I couldn't be kitten to do this again. I already did it a couple of times for achievements and other characters. The response was basically "it's your computer or your connectivity" and I was asked to install one of their tools (Game Advisor) to create a report about my system and my network. The first part of the email was written, the rest copied & pasted.

    Since there are several posts here and on reddit about disconnections from stories at their end (not only for Frozen Out), and it happened to me in other parts before, I didn't bother pursuing this any further. It's the player's fault, right?

  • Ugh!!! only "finished" it two times, got dc'd right after "checking on roz", but cut scene didn't even start! and Brahm!! sheesh, I wish I could hit him, quit yer whining! if you figure out what you can do to "fix" this, please send me a note! Thanks!

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭

    @Faaris.8013 said:
    When it happened to me half a year ago, I contacted the support, because I couldn't be kitten to do this again. I already did it a couple of times for achievements and other characters. The response was basically "it's your computer or your connectivity" and I was asked to install one of their tools (Game Advisor) to create a report about my system and my network. The first part of the email was written, the rest copied & pasted.

    Since there are several posts here and on reddit about disconnections from stories at their end (not only for Frozen Out), and it happened to me in other parts before, I didn't bother pursuing this any further. It's the player's fault, right?

    It was a bug introduced sometime after "A Crack in the Ice". It doesn't affect all people but for those that are affected the common thing seems to be a cutscene. You can try your luck at alt+tabbing out before the cutscene starts. That worked for some people.

  • Any "real" solution for this bug? alt+tab doesnt work for me :/

  • This is happening to me, as of today.. has anyone figured out a legit fix or workaround for this? I am VERY tired of repeating this buggy boss battle, over and over, only to get disconnected when I talk to Rox.. Please fix this!!!!! How do I continue the story like this???

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭

    At least in some cases this is not a GW2 issue https://en-forum.guildwars2.com/discussion/comment/733874/#Comment_733874

    Some other people have also suggested simply spamming your skill keys while the cutscene is playing in order to try to avoid the issue(probably related to the faulty modem case).

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited November 14, 2018

    The workarounds that have been successful for some players are:
    Using a VPN
    Using a skill or moving your character during cutscenes
    Minimizing cutscenes
    Utilizing some/all of the connectivity issue trouble-shooting tips (changing the port/DNS, etc.) found in the Knowledge Base (accessed via the 'Support' link above/below

    Good luck.

  • Get rid of the cutscenes! Make it possible in the options menu to turn them off! I cannot believe that a 6 years old game still struggles with these issues with essentially all type of characters at least at one point of almost every story line. How come the connection is to blame when it is ok for months while some gets to the specific story.
    Every time I get dc'd after an intense fight in the story I do search for solutions I always end up in conversations like this where either the connection or the PC is to blame.
    Funny that hundreds of players from around the world have the same issue with either their modem/router/ISP or PC.
    I cannot believe that!
    This is my third PC build and the third ISP since I play this game with essentially the same issues.

  • And yet thousands do not have the issue. If it was easy to pin down where the issue is coming from, the Devs would be far more able to fix it, but, so far, they've not been able to determine why it affects a select portion of the playerbase.

    For more information/Dev statements/possible work-arounds, check the 'official' thread.

    Good luck.

  • Funny that this issue is considered to be a player side issue, that is caused by who knows what (apparently arena net cannot fix their own code ), 17 times i have done this fight on one character, on multiple manufacturers pcs and laptops at different locations around the country using different isp's surely at least one would work, and whilst above you mention hundreds have the issue or thousands do not , how do you know these figures, most people will not even bother posting this on the net in the first place.
    Ultimately Arenanet sold me a product to play a game, therefore it should work, most pcs run on almost the same hardware, the internet runs on much the same everywhere, stop blaming client side and fix the code , yes i understand its not easy and yes i understand someone needs to figure out why it does it, but god kitten you have had 6 years to fix it, does the game create a client crash text for you to even check what went wrong and if so do you bother to read it.
    One unhappy customer, maybe ill just spend my money elsewhere in future.

  • Happened to me today. Did the mission three times in a row. DC each time after clicking Rox. Sent in game bug report. This mission is not fun enough to have to repeat over and over. Especially considering there is no loot from LS instance mobs.

    I tried alt tabbing and waiting a few minutes; after returning to the game there was no reward box or exit button. I was able to read the last thing Braham said and it was "Back to Hoelbrek, let's go Garn" before I was kicked to character select.

    Pretty lame.