Maxeum.6284 Posted November 6, 2018 Share Posted November 6, 2018 Just wanted to update the situation, they got back to me, took about 4 days but they fixed the issue. Link to comment Share on other sites More sharing options...
NightKnight.6394 Posted November 11, 2018 Share Posted November 11, 2018 I am having the same problem. Has anyone come up with a solution. Already submitted a ticket Link to comment Share on other sites More sharing options...
Toybatsu.1674 Posted November 12, 2018 Share Posted November 12, 2018 @NightKnight.6394 said:I am having the same problem. Has anyone come up with a solution. Already submitted a ticketThis thread is a few months oldBut yeah, I'm having the same issue. Sucks. Link to comment Share on other sites More sharing options...
Cinca.4759 Posted November 15, 2018 Share Posted November 15, 2018 Did they mention the issue? I have the exact same issue as well. Link to comment Share on other sites More sharing options...
Father of Devils.6135 Posted November 25, 2018 Share Posted November 25, 2018 Was the solution to wait for support to get back and fix the billing error with your specific account? Sounds like something got messed up between GW2 player accounts and their billing system. I did submit a support ticket on this today (Sunday) so i probably won't get a response until they start their work week. Hopefully I'm able to buy the Raven gear before it rotates out. Link to comment Share on other sites More sharing options...
Saetan.4185 Posted November 26, 2018 Share Posted November 26, 2018 Same issue! Link to comment Share on other sites More sharing options...
neetch.1840 Posted November 28, 2018 Share Posted November 28, 2018 same problem here :( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 28, 2018 Share Posted November 28, 2018 You can contact the Billing CS Team via the 'Support' link above/below for assistance.Good luck. Link to comment Share on other sites More sharing options...
Serotoninjunkie.4162 Posted November 29, 2018 Share Posted November 29, 2018 Had the pleasure of experiencing this too and haven't heard back from support yet. Link to comment Share on other sites More sharing options...
Dante.1763 Posted November 29, 2018 Share Posted November 29, 2018 @Serotoninjunkie.4162 said:Had the pleasure of experiencing this too and haven't heard back from support yet.I just starting getting this today, bought gems fine on the 15th, but cant as of time now. Link to comment Share on other sites More sharing options...
Kestrel.9765 Posted December 6, 2018 Share Posted December 6, 2018 Bought some gems an hour or so ago. Went to buy some more just now and can't. Error message flashes too quickly for me to actually read it. Tried credit card and paypal. Neither worked. Link to comment Share on other sites More sharing options...
HyperDreamer.3416 Posted December 6, 2018 Share Posted December 6, 2018 @Kestrel.9765 said:Bought some gems an hour or so ago. Went to buy some more just now and can't. Error message flashes too quickly for me to actually read it. Tried credit card and paypal. Neither worked.Same EXACT BOAT i am in right now. I have tried my bank debit card, paypal cash card (Master Card), and PayPal. I get the same exact message. I am now waiting for support. I was just going to buy Living world season 2. I am a new account just finished the waiting process for the verification YESTERDAY! Link to comment Share on other sites More sharing options...
Vivid Dreamer.7406 Posted December 10, 2018 Share Posted December 10, 2018 Having the same issue. I don't know why this is marked as "SOLVED" when it clearly is not. Anet, your playerbase is having issues purchasing gems from your store. Please look into it. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 10, 2018 Share Posted December 10, 2018 Probably because the OP had his issue resolved when he/she contacted the Billing CS Team.That or the particular issue that was in effect at that time was resolved.It's usually an account issue, though. Link to comment Share on other sites More sharing options...
Kestrel.9765 Posted December 16, 2018 Share Posted December 16, 2018 Support did help me out and so far so good, it's working. cross fingers Link to comment Share on other sites More sharing options...
Huzbub.2491 Posted December 23, 2018 Share Posted December 23, 2018 Can't buy today, tried four methods; MC, VISA, PayPal and another visa debit (I know, it doesn't list debit but I thought why not try). AV,Malware, etc. all off..Something I did notice was that after it failed, with Save Information on, and I would go to try again that the expiration date (year) of my card had changed. Manually updated the expiration and it does that every time. Submitted ticket.Also some comments on the support system which to me is horrible. You have to log in to submit a ticket, that's fine. In exchange for logging in, it should have all of the personal information required to help the client. Why do I need to enter my name, game SN, Full Name, Email address, Account Display Name, etc. This is all information that should be available from my account login.Give us an online web option to purchase Gems. How hard should this be?And, how in the world is there not an option to upload an image?! In my case to show the before and after of the credit card expiration date changing on its own.Grrrinch Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 23, 2018 Share Posted December 23, 2018 You don't have to log in to submit a ticket; in fact, that's something added after a few years. They use the same web-form for either option.The Gem Store is an online-web option; you just can only access it through the game.You can attach a screenshot to the near-immediate automated response email you receive. Though, the CS Team doesn't usually want screenshots; unless they request them, they have a filter that rejects them. Link to comment Share on other sites More sharing options...
Lee Marsh.9172 Posted December 25, 2018 Share Posted December 25, 2018 The problem is still around or is back because I am no longer able to buy gems from the store, my wife has no problems but she can't buy the gems for me. I have put a ticket in using the support link and picking "can not buy gems" . Link to comment Share on other sites More sharing options...
taseka.9043 Posted December 26, 2018 Share Posted December 26, 2018 Same problem here. Contacted support.I cannot believe this is an ongoing problem with GuildWars.... Link to comment Share on other sites More sharing options...
Enelya.5027 Posted December 26, 2018 Share Posted December 26, 2018 I had this issue yesterday. Decided to contact support as many people have suggested here in this thread, and I got a reply about 24 hours later which simply said;Hello,We're looking into your purchase attempts and will get back to you as soon as possible. We appreciate your patience.Regards,GM VokahlGuild Wars 2 Support TeamMost vague and unhelpful reply I've ever received. Disappointing. I'm hoping it won't take long as there are limited items I wish to purchase from the Black Lion Trading Company and I don't want to miss them!I wish I could go to a store and buy a physical gem card, however here in Scotland we don't have any options for stores that sell them. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 27, 2018 Share Posted December 27, 2018 Keep in mind, it's not ArenaNet that holds sway over purchase issues, but Digital River; that's why they have to investigate (contact DR) and find what the issue may be. Link to comment Share on other sites More sharing options...
Dante.1763 Posted December 27, 2018 Share Posted December 27, 2018 Well, its happening again to myself as this morning. The last time it was because i had my VPN active(turned it off, could buy gems) this time, im not running it, and i still cant purchase, either with card or through paypal. The gem purchase window goes completely blank and then flashes a "Unfortunately an error has occurred" Link to comment Share on other sites More sharing options...
Mjk.7562 Posted December 28, 2018 Share Posted December 28, 2018 Same problem here, could buy gems few days ago, since yesterday... nothing. Link to comment Share on other sites More sharing options...
Doombringer BG.3740 Posted December 29, 2018 Share Posted December 29, 2018 I just tried as well. I click confirm and nothing happens. I'm afraid I'm gonna miss the Copper-Fed Salvage-o-Matic and Shared Inventory Slot sale. :'( Link to comment Share on other sites More sharing options...
Dhenesh.6045 Posted January 1, 2019 Share Posted January 1, 2019 Same for me lucky i found this thread. And i missed out the copper fed salvage o matic sale (T_T) Link to comment Share on other sites More sharing options...
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