Ticket vanished??? — Guild Wars 2 Forums

Ticket vanished???

Hi all,

I submitted a ticket recently. Ticket number 7193747. Long story short, I don't have access to my original email address I signed everything up with. Both my GW1 and GW2 account. Yahoo is of no help when trying to recover it. I need to change my email, and I'm hoping on changing my password for my GW1 account. My GW1 account is linked to my GW2 account. I don't have my serial number for my GW2, as it's in the email. I know the rest of the information I think that would be needed, and I submitted it. But the ticket is literally gone. I didn't close it, or cancel it. I refreshed, and it's gone from my ticket queue. Older ones I've made show up, but this one is just gone. Any clue as to what's going on? I don't have access to the original email to actually respond to the ticket, unfortunately :/.

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Comments

  • You can create a new ticket and indicate the email address with which you wish to be contacted. If your GW1 and GW2 accounts are linked, the passwords (all log-in information) are the same.

    Good luck.

  • Linken.6345Linken.6345 Member ✭✭✭✭

    if you can login to the forum why can you login to your account page on normal gw2 homepage and get the serial code for gw2?

  • Serial Keys aren't listed anywhere but the email sent with online purchase, or in the physical purchase box.

  • Linken.6345Linken.6345 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Serial Keys aren't listed anywhere but the email sent with online purchase, or in the physical purchase box.

    Dang could have sworn I seen it the before guess I was wrong

  • You may have been thinking of the API Key.
    Even the CS Team has no access to the Serial Keys.

  • I created another ticket. Hopefully this one won't vanish :/. I've tried putting the same info I would use to login to GW2, but it doesn't work. Maybe I don't have my character name right, it's been a long time sense I've played on my GW1 account.

  • RoseofGilead.8907RoseofGilead.8907 Member ✭✭✭✭
    edited January 4, 2019

    @Blisterywig.7485 said:
    I created another ticket. Hopefully this one won't vanish :/. I've tried putting the same info I would use to login to GW2, but it doesn't work. Maybe I don't have my character name right, it's been a long time sense I've played on my GW1 account.

    The character name seems to be the most common reason for failed GW1 login attempts.

    Oh look. I have a signature now.

  • edited January 4, 2019

    The ticket is still active, and has your update from yesterday in which you offered a changed e-mail address.

    I closed your newer ticket as a duplicate.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • Gaile Gray, my original ticket was ticket # 7193747. It isn't in my ticket queue anymore. I just checked it again. It's not in their. Only the newer one is? I don't have access to the email address the original is connected to, so I can't see anything in regards to the tickets. What should I do from here? I reposted the same question, basically, which is the ticket #7194425. That is the only one I still see.

  • So, I haven't heard anything back in a few days now. That original ticket still isn't in my ticket queue, and the new ticket that is supposed to be closed looks as if it's still opened. Half of the problem is taken care of. My email was changed. The other half is still present though. I need to get into my GW1 account, but I can't get in. I think it's probably from not knowing my characters name. I mentioned that in the ticket (both of them I believe).

  • Happen to have any old screenshots from GW1? Any old friends/guildies that might have one of your characters on their friend's list?

  • I wish. I had to restore windows recently, to a clean slate. I didn't have the ability to get anything off of it. I did have some screenshots previously though. And no, sadly. I only played for a couple days. Just getting back to it to give it another go.